At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges. We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!

We are looking for phenomenal individuals to help to solve our Neighbors’ biggest challenges. As a Trust & Safety Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. We need to move fast, scale quickly, and create extraordinary support experiences for our users. The ideal candidate for this role is a hands-on professional, a strategic thinker, and possesses a passion for building customer-centric organizations.

• Resolve inbound customer care issues via online chat, email, and phone
• Manage customer incidents through to resolution, including payment issues, advanced customer situations, eviction, disputes, protection plan claims, and other situations that require mediation
• Research and develop applicable processes for handling issues related to the storage marketplace
• Potential process development includes trust & security, return policy, eviction timeline, claims, reporting channels, and accountability metrics.
• Improve existing self-help resources by writing online support articles and through creating new customer success materials

• 1 year of direct customer service or customer resolution experience
• Ability to work without significant oversight in a fast-changing environment
• Self-starter, detail-oriented, and analytical
• Personable, professional, and able to talk to customers in a concise, Neighborly manner
• Extremely proficient in English writing
• Experience in peer-to-peer marketplace is a plus

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

About Neighbor:

Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!

This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor!

At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started!

About the Role

Neighbor is looking for a talented, high-agency person to own and accelerate our paid creative engine. The mission is to make our ad creatives the best-performing asset in our growth stack. 

Paid social lives or dies on ad creative. You’ll own the ad creatives end to end: from the first customer insight, through concept, brief, and production, to delivery and the performance readout that starts the next cycle.

This is a true ownership role reporting into our Creative Director. You’ll sit next to our paid social media buyer and direct the work of our designers and video editors. The role is equal parts creative strategy (personas, hooks, messaging frameworks, testing roadmaps) and production ops (briefs, timelines, feedback loops, shipped assets) with full accountability for performance.

About Neighbor:

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor!