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ABOUT NOOKS.AI http://Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. THE ROLE This is a builder role. You'll own every aspect of Nooks' early talent strategy—from developing our university brand to hiring our annual class of exceptional new graduate software engineers. You'll create the programs, partnerships, and recruiting engine that make Nooks a destination for the best engineering students. During the off-season, you may help out with industry engineering hiring while still maintaining continual growth of our new grad programs. This isn't simply campus recruiting. You'll design the entire experience: identifying target schools, building faculty and student relationships, creating memorable events, running the recruiting process, and ensuring every new graduate has an outstanding experience from first interaction through onboarding. Success means establishing Nooks as one of the most sought-after engineering employers on campus while consistently hiring 8–10 exceptional new graduate software engineers annually from a focused set of 4–6 top computer science programs. WHAT YOU'LL DO - Own Nooks' end-to-end university recruiting strategy and execution. - Develop a focused campus strategy across 4–6 top engineering universities. - Build long-term relationships with career centers, professors, student organizations, and influential campus communities. - Create Nooks' employer brand for early talent through events, technical talks, hackathons, sponsorships, social content, and student engagement. - Design and manage our annual new graduate recruiting program, including sourcing, interview scheduling, offer management, and candidate experience. - Partner closely with Engineering leadership to define hiring goals, interview processes, and evaluation standards. - Build internship and new graduate recruiting programs that scale with the company. - Create exceptional candidate experiences that reflect Nooks' culture and values. - Plan and execute campus visits, information sessions, technical events, and networking opportunities. - Track recruiting metrics and continuously improve conversion rates throughout the hiring funnel. - Own recruiting operations, timelines, budgets, and vendor relationships related to university hiring. - Partner with People Operations to help create an outstanding onboarding and early career experience. WHAT WE'RE LOOKING FOR - 5+ years of recruiting experience with significant ownership of university or early career hiring. - Experience building or scaling campus recruiting programs at a high-growth technology company. - Proven success hiring top engineering talent from leading universities. - Strong understanding of engineering recruiting and technical hiring. - Experience building employer branding initiatives that resonate with technical students. - Exceptional relationship-building skills with both internal stakeholders and external partners. - Strong project management skills and the ability to run multiple recruiting initiatives simultaneously. - Analytical mindset with experience using recruiting metrics to improve outcomes. - Comfortable working in ambiguity and building programs from scratch. - Passion for helping exceptional early-career talent launch their careers. YOU'LL THRIVE IF YOU... - Love building programs where none exist today. - Enjoy creating memorable candidate experiences. - Think strategically while executing every detail. - Build trusted relationships quickly. - Are energized by representing an exciting company externally. - Care deeply about hiring quality over hiring volume. - Want to have a lasting impact on how a company attracts its future engineering leaders. SUCCESS IN YOUR FIRST YEAR - Establish Nooks as a recognized engineering employer across 4–6 target universities. - Hire an exceptional class of 8–10 new graduate software engineers. - Build repeatable recruiting programs and campus partnerships that scale. - Launch signature employer branding initiatives that increase awareness and applicant quality. - Create a recruiting experience candidates consistently rave about. - Develop the foundation for a world-class early talent program that grows with the company. WHY THIS ROLE MATTERS The engineers we hire today will become the technical leaders of Nooks tomorrow. You'll have the opportunity to build a program that shapes the future of our engineering organization and creates one of the strongest early talent brands in technology. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.

48 days ago

AI Deployment Strategist

Nooks · San Fransisco, California, United States

Pay

Not listed

Setting

Hybrid

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ABOUT NOOKS.AI http://Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. THE ROLE Do you enjoy leading discovery sessions with Rev Ops leaders in the morning, followed by hands-on product configuration in the afternoon? Do you thrive on working with a rapidly changing, innovative AI product? Does your passion for helping others shine through when you’re working with customers? If so, come help build our growing implementation function for Nooks AI products and help transform how GTM teams work! Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials. This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more! Join our foundational team! Come and make your mark! RESPONSIBILITIES - Lead customer deployments, from kickoff to launch: - Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met - Develop and manage a project plan that delivers quick time to value and on-time delivery - Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions - Guide customers through configuration and testing based on their requirements and Nooks best practices - Collaborate with Engineering on migration and cutover when launching Nooks - Coordinate technical integrations with Salesforce and other sales tools - Set up and configure AI-powered signals, workflows, and email templates - Proactively identify implementation barriers and collaborate with the internal & external teams to address them - Guide customers through user adoption activities, including launch communications, and deliver end-user training - Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings - Collaborate with the Customer Success Manager in post-implementation services, as required - Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints - Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement REQUIREMENTS - 2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers - Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows. - Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft. - Outstanding customer management skills (discovery, advisory, project management, and stakeholder management) - Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion - Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences - Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment - Highly collaborative and proactive problem-solver with excellent organizational skills NICE TO HAVE - Experience with AI prompting and building workflows - 1-2 years of B2B SaaS presales/solutions engineer experience We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

64 days ago

Manager, Customer Success (SMB)

Nooks · San Francisco, California, United States

Pay

$200k–220k

Setting

Hybrid

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ABOUT NOOKS.AI http://Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. THE ROLE Our SMB segment is one of the fastest-growing parts of Nooks, and we're looking for a Manager of Customer Success to lead and scale the team behind it. Each CSM on this team owns a portfolio of ~150 accounts, running a high-velocity, scaled motion that spans onboarding, adoption, renewals, and upsells — all with a strong data-driven foundation. This role is for a builder and a coach. You'll be responsible for hiring and developing a team of SMB CSMs, designing the systems and playbooks that make the scaled motion work, and owning the team's retention and expansion performance. You'll set the standard for what great looks like — from how we use data to identify risk and opportunity, to how we run customer conversations at scale. This is a player-coach role. You'll carry a team quota and be close to the work — in customer escalations, in deal reviews, and in the metrics that drive the business. RESPONSIBILITIES Team Leadership & Development - Hire, onboard, and develop a growing team of SMB Customer Success Managers - Coach CSMs on the skills that matter most in a scaled motion: proactive outreach, data interpretation, commercial conversations, and efficient execution - Conduct regular 1:1s, call reviews, and performance conversations — translating metrics into clear development priorities for each CSM - Build a team culture that balances urgency, ownership, and continuous improvement Scaled Motion & Operations - Own and continuously improve the playbooks, workflows, and tooling that enable CSMs to manage 150 accounts each without sacrificing customer outcomes - Define and monitor the KPIs that matter: CDR, GRR, time-to-value, adoption rates, renewal conversion, and expansion pipeline - Use customer health data and usage analytics to build early warning systems that keep churn low and expansion high - Partner with RevOps to ensure the team has the reporting, tooling, and automation it needs to operate at scale Customer Outcomes - Serve as the senior point of contact for escalated customer situations, setting the standard for how complex issues are resolved - Drive a renewals process that starts early, is grounded in ROI, and consistently hits retention targets - Build cross-functional alignment with Sales on expansion motions, ensuring CSMs are identifying and progressing upsell opportunities within their book Strategy & Voice of Customer - Translate team-level patterns — churn signals, adoption gaps, friction points — into actionable product and process feedback for internal stakeholders - Partner with the VP of Customer Success on segment strategy, team structure, and capacity planning as the SMB business scales - Represent SMB customer needs in cross-functional forums, ensuring the scaled segment gets the resources and product investment it deserves REQUIREMENTS - 5+ years of Customer Success experience in B2B SaaS, with at least 2 years managing or leading a CS team - Experience with high-volume, scaled CS motions — you've managed teams handling large account portfolios and know what it takes to make that work operationally - Strong data literacy: you're comfortable pulling, interpreting, and acting on usage metrics, health scores, and retention analytics — and you coach your team to do the same - Proven track record of hitting or exceeding NRR/GRR targets as a team leader - Experience in the sales tech or outbound sales space is strongly preferred — you understand the world your customers operate in - Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce) - Excellent communicator — you can adapt from a coaching conversation with a direct report to a C-suite escalation call without breaking stride - A builder mentality: you're energized by creating structure where there isn't any, and you've shipped playbooks, processes, or programs that outlasted your direct involvement - Comfortable operating in a fast-paced, early-stage environment where priorities evolve and the playbook is still being written We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. EEOC Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.

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