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Senior Cloud Security Engineer
Ontic · United States
Pay
$110k–125k
Setting
Remote
Who We Are
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
Who You Are
Ontic is seeking a Senior Cloud Security Engineer to lead the maturation of our AWS cloud security program. This role will assess, design and automate security controls, partner closely with Engineering and DevOps teams, and build the technical foundation required for continuous compliance, FedRAMP readiness, and secure cloud operations. This is an individual contributor role focused on building scalable security capabilities—not simply operating security tools.
Responsibilities
- Design and implement cloud security controls across AWS.
- Build security automation using infrastructure as code, APIs, and scripting.
- Lead cloud security posture management and continuous improvement.
- Integrate security into CI/CD pipelines and engineering workflows.
- Develop continuous evidence collection supporting FedRAMP and other continuous compliance initiatives.
- Partner with engineering teams on secure architecture and cloud best practices.
- Improve cloud monitoring, detection, and security metrics.
- Support customer security requirements and compliance initiatives, including SOC 2, ISO 27001, and FedRAMP.
Success Criteria
- Cloud security controls are automated, repeatable and auditable.
- Continuous evidence collection reduces manual audit effort.
- Security is embedded into engineering workflows.
- AWS security posture improves through measurable automation and engineering-driven controls.
- Ontic is positioned to mature toward modern FedRAMP continuous authorization practices.
Qualifications
- AWS cloud security expertise required.
- Direct FedRAMP Moderate or High experience preferred.
- Knowledge and understanding of FedRAMP CR-26 and/or 20x preferred.
- AWS Bedrock experience preferred.
- Infrastructure as code, with Terraform preferred.
- Security automation and scripting.
- CI/CD security integration.
- Cloud detection and monitoring.
- Experience supporting regulated SaaS environments and cloud compliance initiatives.
- Occasional travel to Austin TX (Ontic HQ) is required
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.
Analytics Engineer
Ontic · United States
Pay
$95k–105k
Setting
Remote
Who We Are
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
Who You Are
We are hiring a dedicated R&D Analytics Engineer to help build and scale the data and AI foundation of our enterprise SaaS business.
Reporting to the Sr. Director of AI & Analytics within our centralized Operations organization, this is a highly hands-on role focused on architecting scalable analytics systems and AI-enabled workflows that power decision-making across the company.
You will design the core data models, architecture, and reusable assets that serve Product, Engineering & Design — while helping redefine what an analytics function looks like in the age of AI.
This is a foundational hire with high ownership and long-term growth potential.
What You'll Do
1. Enterprise Data Modeling & Architecture
- Design and maintain scalable dbt data models in Snowflake that serve as trusted sources of truth across the business
- Architect data pipelines and transformation workflows using Fivetran and modern ELT practices
- Develop durable, extensible data assets that evolve as the company scales
- Establish modeling standards, documentation practices, and governance frameworks
- Partner with RevOps and Finance to define and operationalize core SaaS metrics (ARR, retention, expansion, pipeline, etc.)
2. AI-Enabled Systems & Workflow Integration
- Build data foundations that power internal AI applications and LLM-enabled workflows
- Prototype and productionize AI-driven operational use cases
- Integrate analytics and AI into everyday workflows using tools such as Notion, Cursor, Glean, and other emerging platforms
- Design systems that embed data directly into operational processes — not just dashboards
3. Cross-Functional Analytics Infrastructure
- Partner with leaders across Sales, CS, Marketing, Finance, Product, and Engineering to translate business needs into scalable technical systems
- Create reusable data assets that enable activation via Hightouch and analysis via Omni
- Ensure architecture is scalable, secure, and adaptable to evolving enterprise requirements
Our Stack
Analytics: Fivetran, dbt, Snowflake, Hightouch, Omni
AI & Knowledge Systems: Notion, Cursor, Glean
Experience with these tools is helpful but not required. Strong fundamentals and the ability to quickly learn new technologies matter more than prior tool exposure.
What We’re Looking For
- Experience in analytics engineering, data engineering, or similar hands-on roles
- Strong SQL skills and deep understanding of modern data modeling (dimensional modeling, transformations, data contracts, etc.)
- Experience building in cloud data warehouses (Snowflake, BigQuery, Redshift, etc.)
- Comfort working in a fast-moving, evolving AI tooling landscape
- Systems-level thinker who designs for scalability, extensibility, and flexibility
- Naturally curious and energized by solving ambiguous problems
- Pride in building clean, durable architecture — not just shipping quick fixes
- Strong communication skills and ability to collaborate across business and technical teams
Why This Role Matters
We are not building a traditional BI function.
We are building an AI-augmented analytics capability that:
- Embeds data into operational workflows
- Enables faster, smarter enterprise decision-making
- Evolves as AI tooling evolves
- Treats architecture as a strategic asset, not a back-office utility
You won’t just build dashboards — you will help shape how analytics and AI power our company over the next several years.
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Product Manager, Integrations
Ontic · United States
Pay
$160k–180k
Setting
Remote
Who We Are
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
Who You Are
We are seeking a highly skilled and strategic Product Manager to lead Ontic’s integrations product roadmap and help transform integrations into scalable, repeatable, and monetizable platform offerings. This role will define and execute the roadmap for Ontic’s integrations ecosystem, focusing on API contracts, data models, developer experience, and GTM alignment, and ensuring that Ontic’s platform scales through a standardized, API-first, and low/no-code framework.
Key Responsibilities
- Own the integrations product roadmap, prioritizing by customer value, ARR impact, and scalability to ensure focus on the highest-impact connectors and platform capabilities.
- Define and maintain API contracts, canonical data models, and integration standards that enable interoperability and consistency across Ontic’s products and external systems.
- Partner with the Integrations Architect to evolve Ontic’s integration frameworks and marketplace, defining the end-to-end product experience from configuration to monitoring.
- Lead competitive and technology benchmarking to ensure Ontic’s integrations platform remains best-in-class in developer experience, speed, and reliability.
- Collaborate with Engineering, Field, and GTM teams to translate customer and market needs into product requirements, balancing technical feasibility with business value.
- Drive alignment with GTM and Customer Success teams to ensure integrations are effectively packaged, priced, and positioned as value-driving product features.
- Champion the developer experience (DX), simplifying integration configuration, documentation, and self-service capabilities for clients, partners, and internal teams.
- Identify and prioritize opportunities to improve the integrations value and experience using AI-enabled workflows, agentic experiences, and conversational AI frameworks.
- Define and track success metrics for integrations and use data to inform roadmap and investment decisions.
- Act as the voice of the customer for integrations, ensuring Ontic’s roadmap aligns with evolving customer ecosystems and technology trends.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience; MBA or related advanced degree is a plus.
- 8+ years of experience in Product Management for SaaS or cloud platforms, with at least 4+ years focused on integrations, APIs, or data platforms.
- Proven success in defining and launching API-first products, integration frameworks, or marketplaces.
- Strong understanding of API and data model design, including REST, webhooks, and event-driven architectures.
- Familiarity with iPaaS tools is a must; hands-on experience with Workato is highly preferred.
- Demonstrated ability to work cross-functionally with engineering, GTM, and customer teams to bring complex integration products to market.
- Familiarity with emerging AI technologies, including LLM-enabled tools, agentic workflows, and integration-driven automation; experience bringing AI-powered product capabilities to market is a plus.
- Deep appreciation for developer experience, documentation, and tooling that drive self-service and adoption.
- Strong analytical and prioritization skills, with the ability to tie product decisions to business outcomes.
- Excellent communication and storytelling abilities to influence internal and external stakeholders.
- Bonus: experience with integration packaging and monetization, or embedded iPaaS products (e.g., Workato Embedded).
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.
Cross-Program Product Lead
Ontic · United States
Pay
$90–115/hr
Setting
Remote
Who We Are
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
Who You Are
Ontic is seeking a Cross-Program Product Lead Contractor to help accelerate high-priority Product Management initiatives that span multiple product areas and business functions. The role will support theVP of Product by bringing structure, momentum, and cross-functional coordination to work that is important but not naturally owned by a single program-aligned Product Manager. This senior Product Management execution role, focused on cross-program work will work in coordination with program-aligned Product Managers and the Operations team to achieve objectives.
The ideal candidate for this hands-on contract role will be someone who can operate independently, quickly understand complex product and business context, organize ambiguous workstreams, and drive practical progress without heavy direction.
Key Responsibilities
GTM request process
- Define and help implement a clearer process for handling GTM-related Product requests.
- Create structure for CX enhancement requests, Sales/CX/AE strategic requests, larger revenue-risk requests, intake, triage, prioritization, and status communication.
- Reduce ad hoc request handling and create a more consistent way for field-facing teams to engage Product.
CX priority tracker
- Implement a tracker for quarterly CX priorities that gives business stakeholders better visibility than Jira alone.
- Include business-facing status, deployment context, Jira mapping, ownership, and clarity on whether changes are broadly available, customer-specific, or still in planning.
Roadmap management and Q4 roadmap support
- Support roadmap execution and process improvement, including the Q4 roadmap refresh, roadmap coordination, roadmap management approach, and formalized roadmap meetings, interviews, timing, and milestones.
- Help Product move toward a more repeatable and scalable roadmap operating model.
AI pricing and AI GTM coordination
- Help drive AI-related Product Management work, including finalizing AI pricing and coordinating AI GTM activity across programs.
- Partner with Product, GTM, Sales, CX, Enablement, and other stakeholders so AI commercialization is cohesive rather than fragmented across product areas.
Release notes overhaul
- Improve the release notes process, including curation, content quality, presentation, and delivery.
- Explore smart release notes that use AI to customize release information by customer based on inputs such as Jira tickets, call recordings, Slack channels, or other relevant signals.
FY2028 customer expansion and retention planning
- Partner with internal stakeholders to build a forward-looking customer expansion and retention plan.
- Help Product understand which customers need proactive attention, where roadmap impact may be required, and how customer risk or expansion opportunities should influence Product planning.
AI-enabled roadmap improvement
- Explore ways to use AI to improve roadmap planning and communication.
- Incorporate AI-derived customer information as roadmap input, use AI to evaluate roadmap options, and create customer-specific roadmap views or summaries.
Requirements
- 10 years of SaaS Product Management with 3 years managing complex products that rely on integrations
- Experience building a product strategy and a supporting roadmap
- New product full-lifecycle management experience
- B2B experience, including working with Fortune 500 customers, including managing the customer to achieve desired outcomes
- Very strong ability to drive cross-functional teams, schedules, and decisions
- Experience working with India based Engineering & QA
- Experience driving all aspects of the software development lifecycle with development teams - iteration themes, backlog grooming, story mapping, and user story creation
- Experience defining/prioritizing detailed product requirements
- Ability to think strategically and articulate a long-term product vision and then roll up your sleeves to get things done
- Ability to proactively monitor, analyze, and resolve release dependencies, issues, and risks
- Highly organized, self-motivated, and detail-oriented, with great follow-through on projects
What Success Looks Like
- A clearer GTM Product request process is defined and moving toward adoption.
- CX priorities are easier for stakeholders to track and understand.
- Q4 roadmap planning is better coordinated and more structured.
- Roadmap management has a clearer process, tool approach, and operating cadence.
- AI pricing and AI GTM work are better organized across programs.
- Release notes have a stronger process, format, and delivery model.
- Customer expansion and retention needs are better connected to roadmap planning.
- AI is being explored as a practical tool for improving roadmap inputs, evaluation, and customer-specific communication.
Ideal Candidate
The ideal candidate has experience in some combination of the following:
- Product Management, Product Strategy, Product GTM, or product-led business execution.
- SaaS or enterprise software environments.
- Cross-functional execution across Product, GTM, CX, Sales, Product Marketing, Engineering, and leadership teams.
- Roadmap planning, product intake, prioritization, and stakeholder communication.
- GTM readiness, release communication, pricing, packaging, or commercialization work.
- Experience with AI products and using AI internally
- Turning ambiguous business and product problems into structured plans and practical deliverables.
- Working independently with senior stakeholders.
Important Qualities
- Senior judgment: Can operate with limited direction and identify where Product leadership input is needed.
- Practical execution: Moves quickly and creates lightweight structure without over-engineering process.
- Cross-functional fluency:Works effectively across Product, Operations, CX teams, Sales, Product Marketing, Engineering, and leadership.
- Clear communication: Produces crisp written artifacts and communicates confidently with executives and working teams.
- Ambiguity tolerance: Turns unclear cross-program needs into defined plans, workflows, and deliverables.
- Product judgment: Distinguishes between work that requires deep Product decision-making and work that needs structure, tracking, and coordination.
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.
Group Director of Sales
Ontic · United States
Pay
$180k
Setting
Remote
Who We Are
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
Who You Are
The Group Director – North America (Central Region) is responsible for leading and scaling Ontic’s enterprise sales execution across the Central United States. Reporting to the VP of Sales, this role carries full regional revenue accountability and direct leadership responsibility for five Enterprise Account Executives.
The Central Region team is responsible for driving 80% new logo acquisition and 20% of expansion revenue within existing enterprise accounts. The Group Director will be accountable for performance across the full sales lifecycle - pipeline generation, deal execution, forecasting accuracy, and regional market development.
This role is ideal for a results-driven enterprise sales leader who brings operational rigor, strong coaching acumen, and executive presence - capable of setting regional strategy while remaining deeply engaged in deal execution and cross-functional alignment.
Responsibilities
Regional Revenue Leadership
- Own and deliver regional revenue targets across new logo and expansion business.
- Drive consistent execution of enterprise sales methodology across a team of five Enterprise Account Executives.
- Maintain rigorous pipeline hygiene, forecasting accuracy, and performance reporting.
- Personally engage in strategic accounts and high-value opportunities to accelerate deal progression and improve win rates.
- Partner with the SVP of Sales to establish metrics, performance standards, and best practices that enable scalable growth.
- Represent Ontic in the Region through executive meetings, industry events, and strategic partnerships.
Cross-Functional Collaboration
- Partner with Marketing to optimize regional demand generation and field engagement.
- Collaborate with Sales Consultants, Customer Success, and Product to strengthen deal strategy and customer outcomes.
- Work closely with Legal, Finance, and Operations to ensure compliance, efficiency, and alignment in regional deal execution.
Leadership and Team Building
- Lead, coach, and develop a high-performing team of five Enterprise Account Executives.
- Establish a strong, inclusive, and performance-driven culture that reflects Ontic’s core values.
- Provide mentorship and structure to develop team capability, accountability, and collaboration.
Required Skills & Experience
- 5+ years of senior sales leadership experience in enterprise software, SaaS, or related B2B technology sectors.
- Proven success leading enterprise Account Executives selling into Fortune 1000 and complex enterprise organizations.
- Demonstrated track record of exceeding regional revenue targets in a quota-carrying leadership role.
- Deep understanding of enterprise buying cycles and ability to navigate complex stakeholder environments.
- Strong analytical and operational discipline, with experience in forecasting, pipeline management, and performance measurement.
- Exceptional communication and executive presence, with the ability to represent Ontic to C-level audiences and partners.
- Experienced in cross-cultural leadership and managing distributed, high-performance teams.
- Strategic thinker with strong negotiation skills and the ability to translate vision into measurable results.
- High integrity, collaborative spirit, and strong alignment with Ontic’s mission and values.
- Willingness to travel extensively (50–75% expected) across the region.
Preferred Qualifications:
- Experience working with corporate security teams with an understanding of corporate security needs, including their unique workflows, policies, and threat landscapes
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.
Principal Success Manager - Strategic Accounts
Ontic · United States
Pay
$150k–160k
Setting
Remote
Who We Are
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
Who You Are
Ontic is seeking a Principal Success Manager to join our high-impact Client Success team to manage our Strategic accounts. This role is for someone passionate about building long-term client relationships, skilled in managing strategic and tactical engagements, and experienced with complex global enterprises including Fortune 500 companies.
As a Principal Success Manager, you’ll be responsible for guiding our clients through their entire lifecycle post-sale, including implementation, onboarding, product adoption, executive engagement, renewals, and expansion. You will act as a trusted advisor, challenging the status quo and delivering strategic best practices that help clients maximize the value of the Ontic platform.
This is a high-visibility role requiring strong executive presence, cross-functional collaboration, and a drive to shape both client outcomes and Ontic’s future.
Key Responsibilities
- Client Ownership & Engagement
- Own the strategic relationship with a portfolio of high-value Fortune 500 clients
- Serve as the main point of contact post-sale, ensuring alignment with client business objectives
- Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity
- Value Realization & Adoption
- Drive platform adoption, ensuring clients realize measurable business value
- Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs
- Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth
- Strategic Guidance & Challenge
- Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders
- Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes
- Retention & Growth
- Forecast, manage, and own renewals, ensuring seamless continuation of service
- Partner with Sales to identify expansion opportunities and co-create account growth strategies
- Track account health signals and proactively mitigate risks to retention
- Cross-Functional Collaboration
- Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives
- Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation
- Operational Excellence
- Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability
- Help define and refine playbooks, onboarding frameworks, and client communication models
Preferred Qualifications
- 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts
- Proven track record of managing complex, high-touch client relationships and delivering strategic value
- Strong executive presence with the ability to engage and influence C-suite stakeholders
- Confident leading both strategic planning and hands-on tactical execution
- Exceptional communication, facilitation, and presentation skills
- Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions
- Consultative mindset with strong business acumen and problem-solving skills
- Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus
- Added bonus would be experience in the corporate security space
- Willingness to travel up to 30%, based on business needs
Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400
Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.
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