OpenAI’s Education team is building products that advance how people learn with AI. The team works across higher education institutions, K-12 districts, and country-level partnerships, including applied research on how AI affects learning and cognitive outcomes.
The team owns owns ChatGPT Edu, ChatGPT for Teachers, and related product/research work. The team partners closely with go-to-market, research, Consumer Learning, and model teams to turn education-specific insights into product experiences that can improve ChatGPT more broadly.
We’re looking for a hands-on Tech Lead Manager to lead and manage a team of senior full-stack engineers building AI-native learning experiences in ChatGPT. This person will combine technical execution, product judgment, and people leadership: they will write and ship code, manage engineers, and help shape the product direction for how students and Educators use AI.
In This Role, You Will
Lead and manage a team of three senior full-stack engineers.
Build product experiences for ChatGPT Education, ChatGPT for Teachers, and AI-native learning workflows.
Partner with research teams on field studies, randomized control trials, classifiers, data pipelines, and cognitive-outcome measurement.
Collaborate with Consumer Learning and model teams to translate education insights into broader ChatGPT behavior and product improvements.
Drive execution across product, engineering, research, go-to-market, and partner teams.
Help define product strategy, priorities, and delivery plans for a new product pod.
You Might Thrive In This Role If You
Have several years of direct people-management experience with engineers.
Are still highly technical and comfortable doing IC engineering work.
Have strong product sense and can operate like a GM for a focused product area.
Can lead senior engineers with credibility and clear technical direction.
Are effective at cross-functional influence, communication, and project management.
Are genuinely interested in education, learning science, and how AI can improve learning outcomes.
Have experience operating in a large, complex technology organization.
Nice To Have
Experience in education, learning products, learning science, or edtech.
Experience across both larger technology companies and startup-like environments.
Experience building products that connect research, data pipelines, and user-facing product experiences.
Experience with B2B products that can later scale into broader consumer workflows.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see .
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
ABOUT THE TEAM
Models are becoming increasingly capable—moving from tools that assist humans to agents that can plan, execute, and adapt in the real world. Mitigating the frontier risks resulting from these capabilities is paramount to OpenAI’s ability to continue deploying models safely.
The Preparedness team is dedicated to addressing these critical risks. Our work includes:
1. Measurement. Monitoring and predicting the evolving capabilities of frontier AI systems.
2. Mitigation. Keeping misuse and misalignment safeguards, alignment tools, and security measures on track to adequately address extreme threats that might arise in the future.
3. Coordination. Setting mitigation targets by maintaining OpenAI’s preparedness framework https://openai.com/index/updating-our-preparedness-framework/, and partnering with other staff to achieve these targets.
This is urgent, fast-paced work that has far-reaching implications for the company and for society.
ABOUT THE ROLE
We are seeking exceptional researchers who can push the frontier of safety mitigations. You will help derisk frontier models by developing novel safety mitigations, developing and applying new techniques from domains like interpretability, control, and alignment to ensure the safety of OpenAI’s deployed models. You will play a critical role in defining how a safe AI system should look in the future at OpenAI, making a significant impact on our mission to build and deploy safe AGI.
This role requires strong technical depth and close cross-functional collaboration to ensure our safety mitigations are enforceable, scalable, and effective. We seek researchers who can partner with experts across domains such as misalignment, cybersecurity, and biology in order to develop the best possible end-to-end safety stack.
IN THIS ROLE, YOU WILL:
- Work on identifying emerging AI safety risks and new methodologies for exploring and mitigating the impact of such risks
- Build (and then continuously refine) the evaluations that enable us to assess the extent of these risks; this might include working with domain experts (be it internal or external)
- Set research directions and strategies to make our AI systems safer, more aligned, and more robust
- Contribute to the development of “best practices” guidelines for AI safety for OpenAI and across the industry
- Evaluate and design effective red-teaming pipelines to examine the end-to-end robustness of our safety systems, and identify areas for future improvement.
YOU MIGHT THRIVE IN THIS ROLE IF YOU:
- Are excited about OpenAI’s mission https://openai.com/mission/ of building safe, universally beneficial AGI and are aligned with OpenAI’s charter https://openai.com/charter/.
- Show enthusiasm for long-term AI safety, and have thought deeply about technical paths to safe AGI.
- Are willing to “get your hands dirty” and apply methods from domains such as interpretability, robustness, alignment, and control to make OpenAI’s models safe.
- Bring 2+ years of experience in the field of AI safety, especially in areas like RLHF, human-AI collaboration, interpretability, or control.
- Hold a Ph.D. or other degree in computer science, machine learning, or a related field.
- Thrive in environments involving large-scale AI systems.
- Possess 4+ years of research engineering experience and proficiency in Python or similar languages.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
OpenAI, in close collaboration with our capital partners, is building the world’s most advanced AI infrastructure ecosystem. The Power & Land team owns the energy strategy required to secure reliable, scalable, and economically resilient power for OpenAI’s global data center portfolio.
About the Role
The Power Trading Lead will own commodity hedging strategy and execution across OpenAI’s data center power portfolio. This role will translate large, dynamic electricity and fuel exposures into practical hedging, procurement, and risk-management strategies that protect infrastructure economics while preserving flexibility for growth.
This is an individual contributor lead role and does not have direct reports initially. The role will work across power markets, utility tariffs, retail and wholesale supply structures, natural gas and power hedges, renewable and clean firm products, and portfolio risk analytics to support long-term compute growth.
Key Responsibilities
Develop and maintain OpenAI’s commodity hedging strategy across electricity, natural gas, and related energy exposures for data center operations and growth.
Quantify portfolio exposure by market, site, load shape, tenor, tariff, and supply structure, and translate that exposure into clear hedging recommendations.
Evaluate and execute hedging structures including fixed-price supply, forwards, swaps, options, retail supply products, congestion and basis risk mitigation, and related instruments where appropriate.
Partner with utilities, suppliers, traders, banks, consultants, and market counterparties to source competitive products and improve risk-adjusted energy economics.
Build decision frameworks for when to hedge, how much to hedge, and which risks to retain across different stages of site development, construction, and operations.
Coordinate with finance, treasury, legal, procurement, energy regulatory, sustainability, and site-readiness teams to ensure hedging strategy aligns with broader infrastructure objectives.
Monitor wholesale power markets, gas markets, congestion, basis, capacity, ancillary services, tariff developments, and regulatory changes that could affect portfolio cost or reliability.
Produce executive-ready analyses on commodity risk, hedge performance, downside scenarios, and recommended actions.
Help build repeatable governance, controls, reporting, and playbooks for commodity risk management across the infrastructure portfolio.
Qualifications
10+ years in power trading, energy procurement, commodity risk management, utility strategy, energy markets, or related roles.
Deep understanding of U.S. wholesale power markets, retail supply structures, utility tariffs, congestion and basis risk, capacity, and natural gas market linkages.
Experience designing or executing hedging strategies for large energy consumers, generators, utilities, data centers, or other power-intensive infrastructure.
Strong analytical ability to translate complex market exposure into clear commercial, financial, and executive recommendations.
Experience working with ISDAs, supply contracts, risk limits, approvals, and internal controls is a plus.
Strong cross-functional communication skills and comfort operating in a fast-moving, ambiguous environment.
Excellent judgment, documentation, and executive-summary skills.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see .
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
About the Role
The Electrical Commissioning Lead owns electrical commissioning planning, readiness, quality coordination, and test execution oversight for the project. This role ensures electrical systems are inspectable, testable, safe to energize, and ready for coordinated functional and integrated systems testing.
Reports to the Commissioning Project Lead and partners closely with electrical contractors, equipment vendors, design/engineering teams, the mechanical commissioning lead, controls stakeholders, and vendor field/test engineers.
Key Responsibilities
- Develop and maintain the electrical commissioning scope, readiness criteria, inspection strategy, and test execution plan.
- Review electrical design packages, specifications, submittals, method statements, sequence assumptions, and testing requirements for commissionability and risk.
- Coordinate electrical QA/QC inspections with contractors and vendor field/test engineers, including installation checks, pre-functional readiness, deficiency capture, and closeout tracking.
- Own electrical commissioning procedure development and review, including startup, energization readiness, functional testing, failure mode validation, controls interfaces, and integrated systems testing inputs.
- Coordinate with equipment vendors on factory/site acceptance requirements, startup support, test prerequisites, documentation packages, and vendor participation during critical tests.
- Support energization planning, switching and safety coordination, access sequencing, temporary conditions, witness points, and hold points.
- Lead discipline-level review of electrical test results, deficiencies, corrective actions, retest requirements, and acceptance evidence.
- Maintain electrical commissioning dashboards and status inputs for the Commissioning Project Lead, including risk items, resource needs, test readiness, and issue aging.
- Partner with the Mechanical Commissioning Lead on cross-discipline dependencies, including controls, life safety interfaces, heat load testing, power-to-mechanical coordination, and integrated testing scenarios.
- Support turnover by confirming electrical documentation, as-built evidence, test records, and outstanding issue disposition are complete and usable by operations.
Qualifications
- 8+ years of electrical commissioning, electrical construction, field engineering, startup, testing, or owner representative experience on complex technical infrastructure projects.
- Strong knowledge of electrical distribution, backup or standby power systems, grounding and bonding, electrical controls/interfaces, protection concepts, and safe energization workflows as applicable to the project scope.
- Experience reviewing commissioning specifications, inspection checklists, functional test scripts, vendor startup procedures, and test reports.
- Ability to coordinate field execution across contractors, equipment vendors, QA/QC teams, commissioning partners, and project leadership.
- Strong practical judgment around readiness, safety, sequencing, test prerequisites, and risk escalation.
- Comfort working in construction environments with evolving schedules and multiple parallel work fronts.
- Clear technical writing skills and discipline in maintaining logs, test evidence, issue records, and decision history.
- Ability to be present at the project site during critical electrical installation, startup, energization, and testing windows.
Preferred Skills
- Owner-side or commissioning agent experience on mission-critical, utility-scale, industrial, manufacturing, data center, or other high-reliability facilities.
- Professional engineering, electrical license, commissioning credential, or equivalent field qualification.
- Experience with integrated systems testing and coordination between electrical, mechanical, controls, and operations teams.
- Familiarity with digital issue tracking, commissioning management platforms, schedule tools, and field reporting workflows.
- PE license
- Commissioning certification eg. QCxP, CxA, BCxP, CCP
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
About the Team
Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives.
About the Role
We are seeking a senior Actuator Electromagnetic Design Engineer to lead the development of custom electromechanical actuators for advanced robotic systems. You will own actuator development from early architecture and concept generation through prototype validation and system integration, partnering closely with mechanical, electrical, controls, firmware, reliability, and manufacturing teams.
This role focuses on the design, integration, and validation of precision electromechanical systems, including motors, transmissions, sensing, structural components, and thermal architectures. You will help drive actuator development across the full engineering lifecycle while establishing scalable design, test, and integration practices for future robotic platforms.
This role is based in San Francisco, CA, and requires in-person presence 4 days a week.
In this role, you will:
- Lead the architecture, design, and integration of custom robotic actuators, including the design, simulation, integration and sourcing of custom electromagnetic components.
- Define actuator requirements and system-level trade studies around torque density, bandwidth, efficiency, thermal performance, inertia, reliability, manufacturability, and cost.
- Design precision electromechanical assemblies with strong attention to tolerances, alignment, load paths, thermal expansion, sealing, wear, and serviceability.
- Drive actuator integration into robotic systems, partnering closely with controls, firmware, electrical, and robotics software teams to optimize closed-loop performance.
- Develop and evaluate architectures with integrated sensing and encoder strategies.
- Build and validate prototypes through hands-on bring-up, debugging, characterization, and iterative refinement.
- Develop test methodologies and characterization infrastructure for actuator performance, reliability, durability, and failure analysis.
- Analyze test data to identify limitations, failure modes, and opportunities for design improvement.
- Collaborate with manufacturing and supplier partners to transition designs from prototype to scalable production-ready assemblies.
- Support DFM, DFA, DFT, calibration, and assembly strategies for electromechanical subsystems.
- Contribute to actuator sourcing strategy, vendor qualification, prototype builds, and supply-chain development.
- Document designs, interfaces, validation results, and engineering decisions to support long-term maintainability and production readiness.
- Help establish engineering standards, integration practices, and development workflows for future robotic platforms.
You might thrive in this role if you:
- Have strong intuition for designing high-performance electromagnetic systems and understanding the tradeoffs between performance, robustness, manufacturability, and cost.
- Enjoy operating at both subsystem and system levels, balancing actuator-level optimization with overall robot integration needs.
- Are highly hands-on and enjoy building, debugging, instrumenting, and testing hardware and software directly.
- Can move fluidly between first-principles analysis, rapid prototyping, and production-oriented engineering decisions.
- Are comfortable working in fast-moving environments with evolving requirements and aggressive technical goals.
- Have a strong sense of ownership and proactively drive cross-functional alignment to unblock progress.
- Communicate clearly across disciplines and can collaborate effectively with research, controls, manufacturing, and operations teams.
- Care deeply about engineering rigor while maintaining the ability to iterate quickly.
- Are motivated by enabling the next generation of intelligent robotic systems through differentiated hardware capabilities.
Preferred qualifications:
- Bachelor’s or graduate degree in Electrical Engineering, Robotics, Mechatronics, or a related field.
- 5+ years of experience designing electromagnetic systems, robotic actuators, or precision mechatronic hardware.
- Experience developing actuators for robotics, automation, aerospace, automotive, or other high-performance dynamic systems.
- Strong understanding of motors, transmissions, bearings, encoders, structural design, thermal management, and precision mechanical integration.
- Familiarity with actuator sensing architectures, including encoder integration and calibration strategies.
- Experience designing for prototype and production manufacturing processes including machining, casting, molding, and assembly.
- Proficiency with CAD and PLM tools such as NX and Teamcenter or equivalent systems.
- Experience developing validation plans, reliability testing, and failure analysis workflows.
- Experience scaling hardware systems from prototype through EVT/DVT/PVT and into production is a plus.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
About the Team
The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About the Role
We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences.
This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements.
In this role, you will:
- Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution.
- Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations.
- Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
- Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience.
- Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
- Use AI and automation to improve partner-related support workflows and scale operations effectively.
You might thrive in this role if you:
- Have 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment.
- Have experience working closely with engineering teams to translate technical requirements into clear operational plans.
- Have experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
- Are comfortable navigating ambiguity and driving alignment across internal teams and external partners.
- Can move between strategic planning and hands-on execution while maintaining a strong focus on customer outcomes.
- Have experience in cybersecurity or life sciences; this background is a plus but not required.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
About the Team
The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About the Role
We’re seeking a Program Manager to help build and scale live customer support experiences across User Operations. You’ll work closely with Support Delivery, Product, Engineering, and operations teams to shape how we provide timely, high-quality support through live and real-time channels.
This role will own the programs, operating models, and cross-functional coordination needed to launch and improve live support as OpenAI’s products and customer needs evolve.
In this role, you will:
- Build and scale live support programs, including real-time customer support channels
- Define customer journeys, routing and escalation paths, service standards, coverage needs, and team-readiness requirements.
- Partner with Support Delivery, Product, Engineering, Data, and other cross-functional teams to align on tools, processes, and customer experience.
- Identify opportunities to improve support quality, response times, capacity, and operational efficiency.
- Help establish the staffing, training, and operational mechanisms needed to support new live-support capabilities.
- Use AI and automation thoughtfully to improve agent workflows while preserving a high-quality human support experience.
- Track program performance and translate operational insights into clear recommendations for leadership.
You might thrive in this role if you:
- Have 8+ years of experience in program management, customer support, support operations, service delivery, or related fields.
- Have experience launching, building, or scaling live support teams or programsUnderstand how to design scalable support operations, including service quality, escalation management, staffing readiness, and customer experience.
- Are comfortable partnering with technical and nontechnical teams to launch new capabilities and solve operational challenges.
- Can navigate ambiguity, take ownership of complex initiatives, and move quickly from strategy to execution.
- Have experience supporting complex technical products or customer-facing hardware; this background is a plus but not required.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives.
About the Role
We are seeking an Actuator Gear Design Engineer to lead the development of custom gears and gear stages for advanced robotic systems. You will own actuator development from early architecture and concept generation through prototype validation and system integration, partnering closely with mechanical, electrical, controls, firmware, and reliability teams. You will partner with external suppliers and internal manufacturing to create full gearbox assemblies.
This role focuses on the design, integration, and validation of precision gearing, including broader knowledge around motor electromagnetics, transmission types, sensing, structural components, and thermal architectures. You will help drive actuator development across the full engineering lifecycle while establishing scalable design, test, and integration practices for future robotic platforms.
This role is based in San Francisco, CA, and requires in-person presence 4 days a week.
In this role, you will:
Lead the architecture, design, and integration of custom robotic actuator gearing.
Define actuator requirements and system-level trade studies around torque density, bandwidth, efficiency, thermal performance, back drivability, inertia, reliability, manufacturability, and cost.
Design precision electromechanical assemblies with strong attention to tolerances, alignment, load paths, thermal expansion, sealing, wear, and serviceability.
Drive actuator integration into robotic systems, partnering closely with controls, firmware, electrical, and robotics software teams to optimize closed-loop performance.
Develop and evaluate architectures with integrated sensing and encoder strategies.
Build and validate prototypes through hands-on bring-up, debugging, characterization, and iterative refinement.
Develop test methodologies and characterization infrastructure for actuator performance, reliability, durability, and failure analysis.
Analyze test data to identify limitations, failure modes, and opportunities for design improvement.
Collaborate with manufacturing and supplier partners to transition designs from prototype to scalable production-ready assemblies.
Support DFM, DFA, DFT, calibration, and assembly strategies for electromechanical subsystems.
Contribute to actuator sourcing strategy, vendor qualification, prototype builds, and supply-chain development.
Document designs, interfaces, validation results, and engineering decisions to support long-term maintainability and production readiness.
Help establish engineering standards, integration practices, and development workflows for future robotic platforms.
You might thrive in this role if you:
Have strong intuition for designing high-performance gearing systems and understanding the tradeoffs between performance, robustness, manufacturability, and cost.
Enjoy operating at both subsystem and system levels, balancing actuator-level optimization with overall robot integration needs.
Are highly hands-on and enjoy building, debugging, instrumenting, and testing hardware directly.
Can move fluidly between first-principles analysis, rapid prototyping, and production-oriented engineering decisions.
Are comfortable working in fast-moving environments with evolving requirements and aggressive technical goals.
Have a strong sense of ownership and proactively drive cross-functional alignment to unblock progress.
Communicate clearly across disciplines and can collaborate effectively with research, controls, manufacturing, and operations teams.
Care deeply about engineering rigor while maintaining the ability to iterate quickly.
Are motivated by enabling the next generation of intelligent robotic systems through differentiated hardware capabilities.
Preferred qualifications:
Bachelor’s degree in Mechanical Engineering, Robotics, Mechatronics, or a related field.
5+ years of experience designing gears systems, robotic actuators, or precision mechatronic hardware.
Experience developing transmission elements for robotics, automation, aerospace, automotive, or other high-performance dynamic systems.
Strong understanding of motors, transmissions, bearings, encoders, structural design, thermal management, and precision mechanical integration.
Familiarity with actuator sensing architectures, including encoder integration and calibration strategies.
Experience designing for prototype and production manufacturing processes including machining, casting, molding, and assembly.
Proficiency with CAD and PLM tools such as NX and Teamcenter or equivalent systems.
Experience developing validation plans, reliability testing, and failure analysis workflows.
Experience scaling hardware systems from prototype through high volume production.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see .
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Listed by OpenAI for a position based in the United States. Employers on this board attest they are hiring domestically.
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