About the Team

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.

We help customers build the confidence and practical skills to use OpenAI effectively, change how work gets done, and realize lasting value.

About the Role

Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well.

Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact.

This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology.

In this role, you will:

• Lead and develop a high-performing Customer Learning team.

• Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.

• Turn priority customer needs into role-based tracks, paths, and high-quality programs.

• Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences.

• Lead how learning reaches customers through owned and partner channels.

• Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.

You might thrive in this role if you:

• Build strong teams, grow talent, and create accountability.

• Shape education strategy from customer needs and turn it into programs with measurable impact.

• Make clear portfolio choices about investment, capacity, and focus.

• Turn complex learning into clear journeys customers can understand and use.

• Reach customers through owned and partner channels, building trust across teams.

Qualifications

Required

• 10+ years in customer education, product education, digital learning, customer adoption, or a related field.

• Substantial experience managing and developing a multidisciplinary customer education or learning team.

• Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results.

• Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels.

• Evidence that your work changed product use, adoption, or measurable customer value.

• Excellent cross-functional leadership, executive communication, and curiosity about AI.

Preferred

• Experience with enterprise software, developer tools, AI, or another fast-moving field.

• Experience serving global audiences through learning platforms, academies, or digital education programs.

Why OpenAI?

AI is becoming a foundational capability for every company and role. This role will shape how millions of customers learn to use increasingly powerful AI well—and create a global standard for customer learning as the category evolves.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

The Monetization team is a cross-functional group working across engineering, product, research, and design to build the foundational systems that will help OpenAI scale access to intelligence responsibly. Our mission is to develop user-first, privacy-preserving monetization products, including next-generation ads experiences that strengthen user trust, unlock economic opportunity, and support OpenAI’s long-term innovation.

Monetization plays a critical role in enabling OpenAI to continue pushing the boundaries of AI capabilities while ensuring the benefits of AGI are broadly shared. We believe monetization must be aligned with user value, uphold rigorous privacy and safety standards, and sustain a healthy ecosystem of developers and businesses.

This team operates in a greenfield environment and moves quickly through prototyping, experimentation, and iterative deployment. We partner closely with Product, Design, and Research to bring research breakthroughs into real-world systems at global scale.

About the Role

We’re looking for an experienced Software Engineer to build measurement systems that connect ad interactions to meaningful advertiser outcomes while protecting user privacy. In this foundational role, you’ll design infrastructure for conversion signals, attribution, reporting, and feedback loops across OpenAI’s ads products.

This role is ideal for engineers who have built large-scale ads measurement, data, experimentation, marketplace, or distributed systems and want to apply that experience in a highly ambiguous 0→1 environment. You’ll work across event collection and normalization, deduplication and matching, attribution and modeled measurement, privacy-safe aggregation, reporting, and high-quality labels for ads optimization.

We are hiring engineers who can independently own complex systems, make sound technical tradeoffs, and help define what should be built. You’ll work closely with Ads Delivery, Ads ML, Product, Research, Privacy, Data Science, Design, and advertiser-facing teams to create trustworthy measurement from first principles.

This role is based in San Francisco or Seattle. We offer relocation assistance to new employees.

In this role, you will

• Design and build reliable conversion-event collection and processing systems across pixels, SDKs, server-side APIs, app events, offline uploads, and advertiser integrations.

• Build attribution and measurement infrastructure for observed and modeled conversions, attribution windows, deduplication, delayed events, and signal-loss mitigation.

• Develop privacy-preserving identity, matching, aggregation, and reporting systems that provide useful measurement under strict privacy constraints.

• Create data-quality systems that detect missing, duplicated, malformed, out-of-order, fraudulent, or misconfigured conversion signals.

• Build scalable advertiser reporting and diagnostics for conversions, cost per action, return on ad spend, funnel performance, and measurement health.

• Partner with Ads ML to deliver trustworthy conversion labels and feedback loops for ranking, bidding, targeting, and budget optimization.

• Develop experimentation and incrementally capabilities, including holdouts, lift studies, and causal measurement foundations.

• Define the technical strategy and roadmap for conversion measurement across OpenAI’s ads delivery stack.

• Operate systems with high engineering rigor through testing, observability, privacy reviews, incident response, and operational best practices.

You might thrive in this role if you

• Have 10+ years experience building and operating large-scale distributed data or backend systems, ideally in ads measurement, attribution, analytics, marketplaces, experimentation, or adjacent domains.

• Understand conversion-event pipelines, attribution, deduplication, identity and matching, reporting, or downstream optimization signals.

• Have experience designing privacy-safe measurement systems, including aggregation, consent handling, modeled conversions, clean-room patterns, or privacy-preserving APIs.

• Can reason about data correctness, delayed and out-of-order events, schema evolution, reconciliation, and internal-versus-external metric discrepancies.

• Have built high-throughput batch or streaming systems and can make sound tradeoffs across latency, reliability, cost, and maintainability.

• Are comfortable partnering with ML and data science teams on labels, model inputs, experimentation, and causal measurement.

• Think holistically across architecture, product semantics, data quality, observability, privacy, and advertiser trust.

• Can define technical direction in an ambiguous 0→1 environment and independently drive complex work across teams.

• Communicate clearly and make technical decisions grounded in user value, system health, measurement credibility, and long-term product direction.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of AI systems and seek to safely deploy them to the world through our products.

AI is an extremely powerful tool that must be created with safety and human needs at its core. To achieve our mission, we value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other applicable legally protected characteristic.

At OpenAI, we believe artificial intelligence can help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.