About the Team

The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

As a Product Engagement Manager on the User Operations team, you will lead a team of Product Engagement Specialists responsible for ensuring smooth, successful product launches across internal and external teams. You’ll be the glue connecting product teams and support operations, equipping teams with the tools and knowledge needed to support new product rollouts.

You’ll build scalable feedback loops that capture the voice of the user and translate insights into actionable product improvements, and ensure that frontline teams have the knowledge and skills to deliver accurate, delightful customer interactions at scale.

We’re looking for someone who thrives at the intersection of product management, team enablement, and customer advocacy, and who enjoys working cross-functionally in a fast-paced, evolving environment. This person will manage the day-to-day work while also helping architect the systems needed to scale it.

The successful candidate will be a leader-coach who can lead a small team while continuing to perform individual contributor work.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Lead a team coordinating product launches across internal and external teams, ensuring seamless execution and support readiness.

• Set the team’s strategy and priorities, translate them into clear goals and quality standards, and allocate capacity to deliver against them.

• Build a high-performing team through ongoing coaching, feedback, development, and performance management.

• Build out a Voice of the User program with scalable feedback loops between support, Product, and Engineering pre and post launch, so customer insights inform product development and strategy.

• Advocate for users by representing their needs and pain points in product and engineering discussions.

• Partner with Product, Engineering, Marketing, and Operations to align on launch goals and timelines.

• Monitor post-launch performance and gather support data to assess product impact and inform improvements.

• Document and standardize launch procedures to make them repeatable and scalable.

• Identify launch risks and propose solutions that minimize disruption to customers.

• Report on feedback-loop performance, including key insights, trends, and recommendations for the product roadmap.

You might thrive in this role if you:

• Have experience leading product enablement or launch-readiness functions at scale, particularly in a customer support environment.

• Have shipped tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines)."

• Have experience in product management with automation and tool development, using metrics and feedback to improve decisions and processes.

• Build strong cross-functional relationships with Product, Engineering, and Operations teams.

• Are passionate about customer advocacy and can translate customer feedback into strategic product insights.

• Are highly organized and able to manage multiple projects with competing deadlines.

• Communicate technical concepts and customer pain points clearly to diverse audiences.

• Take ownership of initiatives from ideation through implementation and post-launch analysis.

• Thrive in a fast-paced environment with shifting priorities.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

OpenAI’s Cyber team works to make frontier AI safe, trusted, and transformative for developers and enterprises.

This team is building the security foundation for Codex: the native controls that govern what Codex can access and do, and the interfaces that allow customers and security partners to inspect, constrain, approve, and respond to Codex activity.

Our goal is to make Codex secure by default, governable by enterprises, and interoperable with the security products customers already trust. This extends the existing product direction around tenant-scoped tools, guarded actions, approval systems, and scalable partner interfaces.

About the Role

We are looking for a deeply technical Product Manager to help build Codex security controls and the partner ecosystem around them.

This role focuses on securing Codex itself: how identity, permissions, tools, MCP servers, repositories, secrets, networks, and high-impact actions are governed across Codex products.

You will also help define standard interfaces through which authorized customer and partner systems can provide security context, inspect activity, return policy decisions, receive telemetry, and initiate bounded responses.

You will work closely with Codex product and engineering, OpenAI Security and Safety, enterprise customers, and partners across application security, identity, cloud security, data security, infrastructure, and security operations.

In this Role you Will

Build native security controls for Codex

Partner with engineering, design, security, and safety teams to develop controls for:

• Identity, roles, permissions, and tenant isolation.

• Access to repositories, files, tools, MCP servers, secrets, networks, and infrastructure.

• Read, write, execute, and deployment authority.

• Human and policy-based approvals.

• Prompt-injection and untrusted-content defenses.

• Audit trails, provenance, stop conditions, revocation, and rollback.

Help establish a graduated authority model in which local, read-only, and reversible actions require less friction than actions involving production systems, credentials, sensitive data, or irreversible changes.

Define partner interfaces

Develop common, versioned interfaces that allow customer-selected security products to participate in Codex workflows.

These interfaces may support:

• Sharing trusted identity, task, resource, and environment context.

• Inspecting code, commands, artifacts, tool calls, or planned actions.

• Returning allow, deny, constrain, or require-approval decisions.

• Exporting normalized execution and security telemetry.

• Pausing activity, revoking access, or requiring reauthorization.

Define clear requirements for authentication, authorization, customer consent, data minimization, latency, retries, failure behavior, auditability, and backwards compatibility.

Ensure integrations use shared platform contracts rather than creating a different Codex architecture for every partner.

Build the partner ecosystem

Work directly with security vendors and enterprise design partners to turn the interfaces into production integrations.

Create partner SDKs, reference implementations, technical documentation, test environments, conformance suites, and certification requirements.

Prioritize partners based on customer value, technical relevance, deployment readiness, and their ability to improve the shared platform—not simply logo value or launch timing.

Turn lessons from individual partner engagements into reusable product capabilities.

Shape the customer experience

Define how enterprise administrators configure and understand Codex security controls, including:

• Policies by user, workspace, repository, environment, tool, or action.

• Approved security providers and permitted data sharing.

• Approval requirements and time-limited exceptions.

• Policy inheritance and conflict resolution.

• Audit, investigation, and incident-response workflows.

Ensure developers receive clear, actionable explanations when an action is blocked or requires approval, rather than an opaque policy error.

Establish evaluation and launch gates

Work with security, safety, research, and engineering teams to test whether controls work under realistic and adversarial conditions.

Evaluate risks such as permission bypass, prompt injection, malicious tools, secret exposure, cross-tenant access, stale authorization, partner outages, conflicting decisions, and incomplete audit evidence.

Help determine when new Codex capabilities have sufficient controls, reliability, and usability for broader deployment.

You Might Thrive in This Role If You

• Have built enterprise security, developer-platform, infrastructure, or control-plane products.

• Understand identity, authorization, sandboxing, secrets, tool use, APIs, and audit systems.

• Think naturally in terms of trust boundaries, failure modes, and abuse paths.

• Can balance security, developer productivity, latency, reliability, and customer control.

• Have experience building integrations across complex enterprise systems or partner ecosystems.

• Can turn conflicting partner requirements into a coherent platform.

• Communicate credibly with developers, security architects, CISOs, researchers, and partner product teams.

• Prefer measurable security outcomes and real adoption over demonstrations or integration announcements.

Nice to Have

• Experience in application security, identity, cloud security, data security, source control, CI/CD, SIEM, or enterprise governance.

• Familiarity with RBAC, ABAC, policy-as-code, OAuth, OIDC, workload identity, or secrets management.

• Experience with AI agents, MCP, sandboxed execution, prompt-injection defenses, or agent-security evaluations.

• Experience building SDKs, developer platforms, integration marketplaces, or certification programs.

What Success Looks Like

During your first six months, you will have helped establish:

• A clear roadmap for native Codex controls and partner-extensible controls.

• A common architecture for security context, policy decisions, inspection, telemetry, and response.

• Initial reference integrations with a focused group of partners.

• Evaluation and launch criteria for high-risk Codex capabilities.

• Baseline measures for control coverage, bypass resistance, latency, reliability, and developer experience.

During your first year, you will have helped ship meaningful controls across sensitive Codex workflows, brought standardized partner interfaces into production use, and demonstrated that enterprises can grant Codex greater authority without sacrificing visibility, control, or accountability.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

OpenAI’s Strategic Finance organization provides financial insights and guidance to support the company’s long-term strategy and ambitious growth. We work across Partnerships, GTM, Product, Compute, and Operations to allocate and deploy resources to the highest-impact opportunities while protecting sustainable unit economics.

The B2B Strategic Finance team focuses on the financial performance of our B2B products and GTM functions, ensuring tight alignment between financial objectives and company strategy. We:

• Drive operational planning, financial forecasting, and performance management for our B2B business,

• Provide analytically-grounded insights on B2B product and financial performance to inform strategic resource allocation,

• Build the “0→1” financial foundations required to scale and accelerate growth.

Within B2B, Partnerships are a critical lever to accelerate growth. You will help shape this business and drive successful outcomes from it.

About the Role

This Strategic Finance Partnerships hire will own our B2B Partnerships P&L and help drive strategic decision-making. You will be a critical finance partner to our Partnership teams, deal leads, Product owners, and Operations teams, responsible for pricing, structuring and driving success from partnerships, translating opportunities into decision- and exec-ready economics, and managing the overall Partnerships book of business.

You will shape how OpenAI approaches Partnerships revenue targets, unit economics, investments, measurement, and prioritization.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Help manage the overall Partnerships business at a strategic priority, top-line impact, and resourcing / investment level.

• Own the financial evaluation of new B2B partnerships, modeling revenue, contribution margin, compute costs, cash flow, investment needs, and risk.

• Drive measurable outcomes from priority existing partnerships - especially distribution partnerships - through targets, operating plans, leading indicators, and recurring reviews.

• Develop deal structures and guardrails across pricing, revenue share, funding, commitments, and downside protections to align incentives and protect unit economics.

• Partner with Partnerships, GTM, Product, and Operations to define incrementality, channel attribution, and success metrics, and turn performance gaps into action.

• Integrate partnership economics into forecasts, planning, and resource allocation, while building scalable models, reporting, and governance.

• Deliver high-quality executive and Board-facing presentations to communicate performance and strategic recommendations that influence key business stakeholders.

• Stay current on market dynamics to shape OpenAI’s B2B Partnerships strategy.

You might thrive in this role if you have:

• 8+ years of experience in investment banking, consulting, or buy-side investing and operational experience at a fast-paced, scaling company.

• A strong ability to critically evaluate opportunities and risks in financials.

• Expert modeling skills, including building detailed P&Ls and operating models.

• The ability to distill complex financial data into actionable insights and effectively influence leadership.

• Excellent communication skills and the ability to craft compelling narratives using data.

• A partnership mentality to working cross-functionally with key business partners and driving mutual success.

• Attention to detail and a commitment to accuracy in financial reporting, budgeting, and analysis.

• Strong daily AI workflow habits, including using Codex to move faster on analysis, modeling, documentation, and operating processes.

• Familiarity with SaaS and/or consumption-driven business models and metrics relevant to OpenAI.

• An enthusiastic "roll up your sleeves" mentality and ability to deal effectively with ambiguity in a fast-paced environment‬.

• Deep enthusiasm for the deployment of AI and OpenAI’s mission.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

The Statsig team within OpenAI builds the experimentation, feature rollout, dynamic configuration, and analytics systems that help OpenAI ship products with speed, safety, and evidence. Our work sits on the critical path for how product, engineering, research, and go-to-market teams learn from real-world usage and make high-confidence decisions.

Statsig began as an independent company focused on helping builders move faster through trustworthy experimentation and feature management. After joining OpenAI, the team began its next chapter: bringing deep product expertise, customer intuition, and mature platform infrastructure into the product development system used by every OpenAI team.

Today, teams across ChatGPT, Codex, model measurement, consumer monetization, business subscriptions, developer products, and shared infrastructure rely on Statsig to safely introduce new capabilities, measure impact, and roll changes forward or back with confidence. We are at a defining moment as adoption accelerates and the platform becomes a company-wide standard.

About the Role

We are looking for an Engineering Manager, Statsig Product to lead the product engineering organization responsible for Statsig’s post-acquisition journey at OpenAI. You will define how experimentation, rollout, configuration, and analytics become a simple, reliable, and trusted part of how every OpenAI product team ships.

You will set strategy across multiple product and platform workstreams, build the organization and leadership structure needed for the next phase, and establish the operating model for a platform that serves teams across the company.

The right leader can operate across product strategy, technical architecture, organizational design, developer experience, reliability, and executive alignment. You will help preserve what made Statsig strong while integrating it deeply into how OpenAI launches, measures, learns, and makes product decisions.

In this role, you will:

• Build, lead, and scale a high-performing product engineering organization, including managers, senior technical leaders, and product-platform engineers.

• Define the multi-year product engineering strategy for experimentation, feature flags, dynamic configuration, rollout safety, and analytics.

• Establish clear ownership, operating mechanisms, planning processes, and execution standards across Statsig product workstreams.

• Partner with leaders across ChatGPT, Codex, model measurement, ads, subscriptions, developer products, research, data, and infrastructure.

• Translate recurring launch, measurement, and experimentation needs into durable platform capabilities that serve the broader company.

• Guide technical direction across frontend, backend, SDK, data, analytics, and infrastructure surfaces.

• Balance rapid adoption with reliability, performance, correctness, usability, and safety.

• Serve as a senior escalation point for complex product-platform tradeoffs, integration decisions, and cross-company prioritization.

• Build a strong leadership bench and create an organization that can scale as Statsig becomes core infrastructure for OpenAI product development.

You might thrive in this role if you:

• Have substantial engineering leadership experience, including leading managers or multiple engineering teams.

• Have built or scaled product, experimentation, analytics, developer tools, growth platform, or internal platform organizations.

• Bring strong product sense and can turn ambiguous customer workflows into durable platform strategy.

• Can set direction across multiple workstreams while giving teams clear ownership and autonomy.

• Have a track record of building strong leadership teams, hiring senior talent, and developing managers.

• Can operate credibly with senior product, engineering, research, data, and infrastructure leaders.

• Understand how to balance product quality, developer experience, reliability, performance, and adoption.

• Are comfortable leading through high ambiguity, organizational change, and post-acquisition integration.

• Want to shape one of the highest-leverage product platforms inside OpenAI.

Success in this role looks like:

• A strong Statsig Product Engineering organization is built with clear leadership, ownership, priorities, and execution mechanisms.

• Statsig has a coherent product and engineering strategy that serves teams across OpenAI.

• Product teams can launch progressively, measure clearly, and make faster, higher-confidence decisions.

• The platform becomes more reliable, easier to use, and more valuable as adoption scales.

• Senior cross-functional partners trust the organization to turn company-wide needs into reusable platform capabilities.

• Statsig becomes a core part of how OpenAI ships safely, learns quickly, and improves products at scale.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.