About the Team

The International Strategy & Operations team supports the growth and management of OpenAI’s business outside the United States. We work across products, markets, and functions to ensure our technology reaches and benefits users and customers around the world.

Our team is responsible for being the glue between global and regional teams—bringing together market performance, local context, and cross-functional priorities to create a clear plan for winning in international markets. We advocate for the regional leaders closest to our users and customers, while giving company leadership the ground truth and structured recommendations needed to make the right decisions and tradeoffs.

About the Role

We are looking for a world-class, scrappy, and dynamic strategy and operations leader who spikes in analytical thinking, business judgment, executive communication, and operational execution.

You will work closely with global leadership, regional general managers, and cross-functional partners to identify growth opportunities, build operating plans, and drive high-priority initiatives from conception through execution. You will be expected to operate at all altitudes—from translating complex market dynamics into clear recommendations for senior executives to working directly with product, growth, data science, and go-to-market teams to unblock execution.

Success in this role requires the ability to bring structure to ambiguity, turn data into actionable insights, influence without authority, and drive meaningful business outcomes across a fast-moving and increasingly global organization.

In this role, you will:

• Build the operating plan. Translate strategic priorities into clear goals, workstreams, owners, milestones, and decisions. Identify cross-functional dependencies early and ensure teams remain aligned on execution.

• Drive market growth initiatives. Work with product, growth, marketing, data science, and regional teams to identify and execute opportunities to improve customer acquisition, activation, retention, and monetization.

• Create visibility into market performance. Develop a clear view of business performance across markets and products. Use data, customer insights, and competitive intelligence to identify the biggest opportunities and risks.

• Lead executive communications and decision-making. Produce clear, concise business reviews, strategic recommendations, and executive-ready narratives that help senior leaders understand performance, evaluate tradeoffs, and make decisions.

• Connect regional needs to global priorities. Synthesize feedback from regional teams and customers into actionable recommendations for product, research, infrastructure, and go-to-market partners.

• Drive strategic cross-functional initiatives. Lead high-priority projects spanning market readiness, product launches, customer adoption, operational improvements, and new international growth opportunities.

• Build repeatable programs. Develop the frameworks, planning processes, and operating rhythms that help international teams scale effectively as the business grows.

You might thrive in this role if you:

• Have 10–15 years of experience in business operations, strategy, international growth, corporate strategy, or other highly analytical operating roles.

• Have a proven track record of taking large, ambiguous business problems from initial diagnosis through strategy, execution, and measurable results.

• Are highly analytical and comfortable using business performance data, market research, and customer insights to answer complex questions and shape strategic decisions.

• Are an exceptional written and verbal communicator, with experience producing executive-ready materials and influencing senior leaders.

• Have experience working across product, growth, finance, data science, marketing, and go-to-market functions.

• Are comfortable operating at all altitudes—discussing strategy and tradeoffs with executives while working directly with individual contributors to move projects forward.

• Excel in fast-moving environments and can prioritize across competing demands without losing sight of the highest-impact outcomes.

• Bring strong business judgment, intellectual curiosity, and a bias toward action.

• Are passionate about technology, artificial intelligence, and expanding the benefits of AI to users and customers around the world.

Nice to have:

• Experience at a leading management consulting firm.

• Experience building or scaling international businesses, market operations, or global growth programs.

• Hands-on experience with SQL, business intelligence tools, or data visualization platforms.

• Experience working in AI, enterprise technology, consumer technology, or other fast-growing product-led businesses.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

Our GTM Strategy & Operations team builds the systems, insights, and operating rhythms that help scale Enterprise revenue growth. In this role, you’ll partner closely with the broader GTM Strategy & Operations team and senior Sales leaders to support strategic planning, strengthen business execution, and operationalize key initiatives across the Enterprise organization.

About the Role

You’ll manage core sales cadences, analyze business performance, and contribute to cross-functional initiatives that improve efficiency and accelerate growth. This is a highly collaborative role that works across Sales, Finance, Enablement, Data, Product, Growth Strategy, and Systems.

This role is ideal for someone who enjoys navigating ambiguity, solving complex business problems, and using data to improve how teams operate and scale.

In this role, you will:

Support Enterprise GTM Strategy

• Partner with Enterprise Sales leadership on strategic planning, coverage, and growth initiatives

• Analyze business performance and customer trends to inform recommendations and priorities

• Identify operational gaps and opportunities across the sales funnel

• Develop growth strategies and strategic bets for new products, capabilities, customer motions, and market opportunities across Enterprise subsegments

Improve Business Operations

• Support forecasting, pipeline reviews, business reviews, and performance reporting

• Build scalable processes, reporting, and operating cadences that improve visibility and execution

• Maintain and enhance core GTM metrics and dashboards

• Share knowledge and best practices across the GTM Strategy & Operations team to drive greater consistency and standardization

Drive Cross-Functional Initiatives

• Partner across Sales, Finance, Enablement, Data, Product, Growth Strategy, and Systems on high-impact initiatives

• Coordinate stakeholders, timelines, and deliverables to keep projects moving forward

• Drive process improvements that increase sales productivity and operational efficiency

Deliver Insights and Recommendations

• Translate data into clear business insights and actionable recommendations

• Develop executive-ready presentations, reporting, and decision-making materials

• Communicate risks, opportunities, and progress to key stakeholders

• Deliver timely ad hoc analysis and reporting for GTM leadership

You might thrive in this role if you:

• Have 8+ years of experience in Strategy & Operations, Revenue Operations or Business Operations.

• Are highly analytical and comfortable working with large datasets to generate insights, identify trends, and inform business decisions.

• Have experience supporting forecasting, pipeline management, business reviews, performance reporting, or other GTM operating rhythms.

• Excel at structuring ambiguous problems, developing practical solutions, and driving execution in fast-paced environments.

• Are an effective cross-functional partner who can build relationships and influence stakeholders across Sales, Finance, Product, Data, and Operations teams.

• Have strong communication and presentation skills, with the ability to create executive-ready materials and clearly articulate recommendations.

• Are detail-oriented, organized, and able to manage multiple priorities while maintaining a high bar for quality and execution.

• Thrive in collaborative environments and are motivated by helping teams scale, operate more effectively, and achieve ambitious growth goals.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.

The Global Safety Response Operations team within the org provides 24/7 coverage for user safety, risk, and regulatory escalations across OpenAI’s products, handling the highest-priority cases that require human judgment and rapid response. The team operates as the core escalations management and delivery arm of OpenAI’s safety operations, ensuring that our products remain safe and aligned with our policies while enabling timely, empathetic, and consistent user support.

We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.

About the Role

We’re looking for experienced Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends.

This is a 24/7 global operation that requires flexibility to work rotating shifts, including nights, weekends, and holidays, as part of an on-call coverage model.

We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.

In This Role, You Will:

• Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.

• Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.

• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.

• Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.

• Conduct quality reviews and provide feedback to improve consistency across global teams.

• Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.

• Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.

• Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.

• Note: each person in this role will be expected to work a standard 5x8 work week, which includes covering the weekend shift each week (e.g., work weeks covering Saturday - Wednesday)

You Might Thrive in This Role If You:

• Have 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations.

• Have experience working in incident response, law enforcement response, or escalations management.

• Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.

• Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.

• Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.

• Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.

• Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.

• Thrive in ambiguous, high-autonomy environments and balance speed with diligence.

• Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. We turn policy intent into operational readiness, review standards, quality systems, escalation paths, automation guardrails, and durable cross-functional operating models.

About the Role

We are looking for an exceptional Program Manager to help build durable operating systems and run some of OpenAI’s most complex safety operations. The core need is a high-agency operator who can take an ambiguous problem, create the right structure, align cross-functional partners, and drive the work through execution.

This role will move across Critical Harm priorities as needs evolve. You may step into operationalizing national security or violent-activities workflows, support wellbeing and Frontier Risk initiatives, or help scale programs such as Trusted Access. Deep domain expertise is helpful but not required; the strongest candidates will learn quickly, exercise excellent judgment, and make complex programs move.

In this role, you will:

• Lead strategic operational builds across priority workflows from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence.

• Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures that teams can execute.

• Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners to resolve dependencies and keep critical work moving.

• Move in and out of workflows as priorities shift—standing up new programs, stabilizing operations, improving handoffs, and transitioning durable ownership to the right team.

• Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and the highest-leverage interventions.

• Drive high-priority escalations and cross-functional decisions to closure, ensuring the right context, accountable owners, clear next steps, and durable follow-up.

• Create the mechanisms that make programs run well: roadmaps, decision logs, status updates, risk registers, operating reviews, and crisp executive communication.

• Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, and scale while preserving appropriate human judgment.

You might thrive in this role if you:

• Have 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.

• Have a track record of taking complex, ambiguous work from problem framing through launch and scaled operation.

• Are unusually organized, sharp, and execution-focused; you can manage many moving pieces without losing the few decisions that matter most.

• Build trust and drive alignment across teams without direct authority, while keeping ownership, accountability, and escalation paths clear.

• Are technically and analytically fluent enough to reason about data flows, dashboards, tooling gaps, automation, and failure modes—even if you are not writing production code.

• Communicate clearly with technical, operational, policy, and executive audiences, especially when tradeoffs are sensitive or evidence is incomplete.

• Operate calmly and flexibly in a fast-moving environment, learn new domains quickly, and are comfortable handling high-severity or sensitive work.

• Experience with vendor operations, QA programs, launch readiness, workflow automation, or AI-assisted operations.

Nice to have:

• Experience in customer support or other high-stakes scaled operations.

• Deep expertise with national security, violence or other severe-harm domains.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.