Credentialing Coordinator
About Osmind
Osmind is a healthcare technology company purpose-built for psychiatric practices offering interventional treatments — including Spravato (esketamine), TMS, and ketamine. We're building the infrastructure that allows these practices to scale, and our Osmind Care Network (OCN) is a central part of that mission: a managed services organization supporting practices with billing, credentialing, and operations so clinicians can focus on care.
We're a Series B company with a small, high-trust team that moves fast and does meaningful work. This role is a chance to get in early on a function that will only grow.
About the Role
We're hiring a Credentialing Coordinator to support the day-to-day execution of our provider credentialing operation for the Osmind Care Network. The framework is built — we have a credentialing partner that handles application submissions, and we have the processes, tooling, and infrastructure in place. What we need now is someone detail-oriented and organized who can keep applications moving, track status across our provider network, and make sure nothing falls through the cracks.
This is a great role for someone with a solid foundation in credentialing who's looking to grow in a fast-moving healthcare tech environment. You'll work closely with our credentialing vendor, our internal RCM and Operations teams, and directly with providers and practice staff. You'll have real ownership over the work you touch and clear visibility into how credentialing connects to practice go-lives and revenue.
\n- Support the end-to-end credentialing pipeline for OCN providers, coordinating day-to-day with our third-party credentialing vendor
- Track application status across payers and providers; flag delays and at-risk timelines to the appropriate internal stakeholders
- Follow up on missing or incomplete provider information needed for applications; coordinate directly with providers and practice staff
- Help identify when group credentialing is the right approach and assist with coordinating those submissions
- Answer internal team questions about credentialing status, timelines, and requirements
- Maintain accurate, up-to-date tracking across our credentialing operations
- Coordinate with RCM and Operations teams to ensure credentialing milestones align with billing readiness and go-live timelines
- Contribute to process documentation and improvements as the network scales
- 2–5 years of experience in healthcare payer credentialing or provider enrollment
- Familiarity with core credentialing concepts: CAQH management, payer enrollment workflows, group vs. individual credentialing, and common application bottlenecks
- Strong organizational skills — you track your work carefully, follow through consistently, and keep stakeholders updated
- Comfortable managing multiple applications and providers simultaneously without losing track of details
- Clear, professional communicator — internally and with providers and payer contacts
- Experience working in a multi-provider or multi-site environment is a plus
- Experience with psychiatric, behavioral health, or specialty practices is a plus
- Healthcare technology or startup experience is a plus, but not required
- You'll be part of building something — OCN is growing, and credentialing is foundational to everything we do for network practices
- Direct visibility into how your work affects practice operations and patient access to care
- Remote-first, async-friendly culture with a team that's intentional about how it works
- Mission-driven work: we exist to expand access to treatments that are changing outcomes for patients with serious psychiatric illness
Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills we’ve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.
Senior Software Engineer, US
About Osmind
Osmind is a technology, services, and data company focused exclusively on psychiatry. We serve 800+ independent psychiatry practices across 49 states with a purpose-built EHR, software solutions, and managed services. We're a San Francisco–based Series B Public Benefit Corporation backed by DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
We're growing rapidly and are launching a brand new platform. This is a rare opportunity to shape its technical foundation while making a significant impact on patients, clinicians, and researchers.
The Opportunity
We're looking for a Senior Software Engineer to be a core member of our Product Engineering team—writing code every day, contributing to architectural discussions, and partnering with Product and Clinical teams to build software that directly improves patient outcomes.
Staff Software Engineer
RCM Benefits Verification / Prior Authorization Specialist
About Us
Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortened life expectancies. Yet, we have cause for hope: there have been landmark developments in psychiatric medications and treatments — including ketamine, Spravato, and neuromodulation — and a growing movement among clinicians, patients, and researchers to close the gap between scientific innovation and real-world care.
At Osmind, we serve a network of 1,000+ independent psychiatry practices across the country. We help these clinics provide high-quality care, scale as businesses, and contribute to research through our purpose-built EHR, software solutions, and managed services. Our providers are at the forefront of psychiatry, treating some of the highest-acuity patients in the country.
Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
Role Overview
The Benefit Verification & Prior Authorization (BV & PA) Specialist is one of the most vital roles in our RCM operation. Accurate, timely BV and PA work is the foundation on which everything downstream is built — patient financial estimates, claim submission, denial avoidance, and cash flow. When it's wrong, the consequences cascade.
It's also the practice's first exposure to Osmind RCM. The way you handle a benefit verification or a prior authorization — through approval, through re-authorization, through any bumps along the way — is what tells a practice they're working with the best in the industry for interventional psychiatry. This is a white-glove role, and you set the tone.
You will own the full BV and PA lifecycle for Spravato, TMS, and other interventional treatments: phone- and portal-based verification, end-to-end PA submission and follow-up, and clear written communication back to the practice so patients can be scheduled with confidence.
This is a fully remote, US-based role.
\nComprehensive Benefit Verification
- Conduct thorough phone and portal-based benefit verifications. Once a patient is confirmed as clinically appropriate, you own the VOB from start to finish.
- Determine the details automated checks miss — medical vs. pharmacy routing, code-level coverage, exact deductible/OOP status, coinsurance, coordination of benefits, and prior authorization requirements.
- Translate VOB findings into a clear, actionable summary for the practice. No jargon, no ambiguity — the practice should be able to act on your output without follow-up questions.
2. Prior Authorization Management
- Own the full PA lifecycle for Spravato, TMS, and other treatments: initial submission through approval, with proactive re-authorization so there are never gaps in care.
- Select the right submission channel based on payer and treatment type (CoverMyMeds, Availity, payer-specific portals, fax/phone where needed).
- Monitor status actively. Follow up before things get stuck. On denial, identify the cause and coordinate appeals or peer-to-peer requests with the practice.
- Understand what each payer requires and confirm clinical documentation supports medical necessity before submission.
3. Payer Pushback & Problem Ownership
- When a VOB or PA response doesn't add up, you investigate — you don't just document and move on.
- Call payers back with targeted questions. Cross-reference portal data with phone results. Identify whether the issue is a data error, a policy misapplication, or a legitimate coverage limitation.
- Escalate with context: when you bring an issue to the team, you've already done the legwork.
4. Provider Communication
- Write clear, concise, professional messages to practices. Every benefit summary, PA update, and denial communication should be something a provider can act on without a follow-up call.
- Be the calm, organized voice when a payer outcome is confusing or frustrating. Your follow-through and communication quality are what make a practice feel they're in the best possible hands.
5. Self-Management & Technology
- Manage your own queue. Flag expiring authorizations before they expire. Raise blockers promptly and specifically — don't sit on problems.
- Pick up new platforms quickly and independently. All internal tools are proprietary — you won't have used them before, and that's expected. What we need is the confidence and resourcefulness to learn them.
- 2+ years of hands-on experience in benefit verification and prior authorization (not just claims or cash posting)
- Strong command of VOB vocabulary and mechanics: deductibles, coinsurance, OOP maximums, medical vs. pharmacy routing, PBMs, coordination of benefits
- End-to-end PA lifecycle experience: submission, status monitoring, denial management, appeals
- Experience with major payer portals (Availity, Navinet, Optum, or payer-specific) and pharmacy PA platforms (CoverMyMeds or comparable)
- Clear, professional written English — you can write a provider-facing message that needs zero edits
- Demonstrated ability to learn new technology independently
- US-based, remote-eligible
- Behavioral health, psychiatry, or mental health billing background
- Spravato and/or TMS BV/PA experience
- Experience communicating directly with clinicians or practice administrators
- Familiarity with AI tools (Claude, Gemini) in a daily workflow
- Pylon or comparable ticketing platform experience
- Candid Health experience
- A/R Follow-Up experience
This role will be based in the United States with minimal travel required.
Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills we’ve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities.
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