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Senior Performance Marketer, Paid Search (3-Month Contract to Hire)
Outschool · Remote (U.S.)
Pay
$122k–152k
Setting
Remote
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Senior Performance Marketer, Paid Search
Remote (U.S.)
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The Company:
Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.
We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1.5M passionate learners with more than $100M in annual bookings.
Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.
The Role
We're looking for a Senior Performance Marketer, Search to own and scale our Google, Bing and ChatGPT program as a dedicated, high-impact channel. You'll sit within our performance marketing team and report to the Head of Growth. While a Senior Performance Marketer owns paid social, you'll be the in-house expert on search - owning keyword strategy, campaign architecture, bidding, and automation end-to-end.
This is a hands-on execution role for someone who is equally comfortable in the weeds of campaign management and in front of leadership sharing data-driven recommendations. You'll be expected to move quickly, operate AI-first, and bring a builder's mindset to a channel with significant untapped opportunity.
Core Responsibilities:
Own Paid Search & Emerging Ad Channels
Design and execute the global paid search strategy across Google, Bing and ChatGPT ads - including keyword architecture, match type strategy, bid management, and campaign structure tied to CAC and acquisition goals
Manage day-to-day campaign operations: ad copy refresh, budget pacing, Quality Score optimization, and conversion tracking hygiene
Own Performance Max campaigns, understanding when and how to deploy them alongside traditional search to maximize coverage and efficiency
Use AI to Move Faster
Use AI tools (e.g., ChatGPT, Gemini, or similar) to speed up everyday tasks like drafting ad copy variants, building keyword lists, summarizing performance, and structuring reports
Stay current on how AI is reshaping search - including Performance Max, AI Overviews, and Smart Bidding - and bring a point of view on what it means for how we work
Reduce repetitive manual work over time by building more scalable workflows, even if that starts simple
Drive Performance Analytics
Analyze campaign performance regularly and generate clear, actionable insights for cross-functional stakeholders and leadership
Build and maintain dashboards that give real-time visibility into pipeline contribution, CAC, ROAS, and channel efficiency
Design and execute A/B tests on ad copy, landing pages, and bidding strategies with statistical rigor; communicate results and scale winners
Collaborate Cross-Functionally
Partner with the Senior Performance Marketer owning paid social and teams to ensure messaging consistency and share learnings across channels
Work with data and product to align on attribution methodology, first-party audience signals, and landing page optimization
Desired Experience & Skills:
3-5 years of hands-on performance marketing experience with a primary focus on paid search
Deep expertise in Google Ads - including Search, Performance Max, and audience-based buying - with a track record of managing sizable budgets ($500K+/month) to CAC targets
YouTube Ads experience (TrueView, Demand Gen, or video-forward PMax)
Strong command of keyword architecture, match type strategy, and Quality Score optimization
Highly analytical with the ability to build and interpret dashboards using BI tools - without needing a dedicated analyst
Demonstrated experience using AI tools to increase productivity and scale output
Solid grasp of conversion tracking, attribution, and tag management (Google Tag Manager experience preferred)
Comfortable operating independently and managing multiple priorities in a fast-paced, high-growth environment
Strong ad copywriting sensibility with a self-starter approach to testing
Landing page judgment -- can spot what's killing conversion and brief a fix
Experience in B2C, edtech, or ecommerce is a plus
Bachelor's degree in marketing, business, or a related field preferred
Other considerations:
Microsoft Advertising (Bing Ads) experience
Familiarity with incrementality testing and MMM in the context of search
Experience with international/global search campaigns and localization strategies
SEO fundamentals and ability to collaborate across the organic/paid divide
Familiarity with how AI Overviews are reshaping the paid/organic interplay
Compensation:
Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. In addition to base compensation, this role is eligible for equity and benefits. Additional details are provided during the interview process.
This role is available in the following US Pay Zones:
US Tiers
US Tier 1: San Francisco Bay Area, New York City, and Seattle Metro
US Tier 2: All California excluding San Francisco Bay Area, Boston Metro, Chicago Metro, Denver Metro, Austin Metro, Portland Metro
US Tier 3: All other cities and states
US Pay Zones
US Tier 1: $121,600 - $152,000
US Tier 2: $103,360 - $129,200
US Tier 3: $91,200 - $114,000
Benefits & Culture:
At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
Shared Financial Success: Competitive salaries, stock options, and retirement plans
Health: Comprehensive medical, dental, vision, disability, and life insurance
Wellness: Annual wellness stipend, access to coaching & therapy, and pet wellness plans
PTO & Family Benefits: Generous PTO and family leave policies
Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.
Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes
Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
If you require a reasonable accommodation to participate in the job application or interview process, please contact recruiting@outschool.com.
Benefits packages are included for full-time employees only. Please note benefits and perks may vary for employees based outside of the US and Canada.
Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.
Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission or we may ask if you would like us to retain it later should there be consideration (this is not typical at all). If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our Employee/Applicant Privacy Notice for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.
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Support Escalations Specialist (6-Month Contract)
Outschool · Remote (U.S.)
Pay
$35k–55k
Setting
Remote
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Support Escalations Specialist (6-Month Contract)
Remote (U.S.); San Francisco
Apply
The Company:
Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.
We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1.5M passionate learners with more than $100M in annual bookings.
Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.
About The Role:
As part of the CX team, you'll handle escalated tickets from parents and teachers - the ones without an obvious answer, where you'll be making independent judgment calls without a playbook for every situation. You'll also occasionally handle Trust & Safety escalations, which can include sensitive content. We're looking for someone with strong investigative, decision-making, and writing skills who thrives on resolving complex, ambiguous issues in a fast-paced environment.
We prioritize candidates based in the San Francisco Bay Area. That said, we are open to candidates outside the Bay Area based on experience and fit.
Core Responsibilities:
Resolve escalated customer support tickets from parents and teachers, primarily via email
Investigate ambiguous situations and make sound decisions under time pressure
Handle occasional Trust & Safety escalations, which may involve sensitive content including reports related to minors, self-harm, or abuse
Communicate outcomes clearly and with care, including when the answer isn't what the customer hoped for
Share useful context and feedback from your ticket work with the broader CX team
Desired Experience & Skills:
Strong written communication, especially for difficult or sensitive conversations
Judgment under ambiguity: you can make a decision, explain your reasoning, and keep moving
Able to engage with occasional heavy content without it derailing your work
Comfortable working independently in a remote, fast-paced environment
Nice to Haves:
Experience in K–12 education
Startup experience
Prior experience with escalated support tickets
Prior exposure to Trust & Safety, content moderation, or other judgment-heavy work
Hours and Compensation:
Outschool recruits across the U.S. and Canada. This role is anticipated to work 35-40 hours per week, with an anticipated hourly rate of $25.00.
Benefits:
This is a contract role. As a contractor, benefits are not included; however, a full benefits package would be available if converted to a full-time employee.
Benefits & Culture:
At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
Shared Financial Success: Competitive salaries, stock options, and retirement plans
Health: Comprehensive medical, dental, vision, disability, and life insurance
Wellness: Annual wellness stipend, access to coaching & therapy, and pet wellness plans
PTO & Family Benefits: Generous PTO and family leave policies
Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.
Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes
Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
If you require a reasonable accommodation to participate in the job application or interview process, please contact recruiting@outschool.com.
Benefits packages are included for full-time employees only. Please note benefits and perks may vary for employees based outside of the US and Canada.
Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.
Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission or we may ask if you would like us to retain it later should there be consideration (this is not typical at all). If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our Employee/Applicant Privacy Notice for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.
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