Technical Account Manager (CSM)
Pinwheel - Building the future of financial services in partnership with the biggest brands
“I love my banking app!” said no one, ever.
Pinwheel is on a mission to change that. We believe banks and financial service providers represent the greatest opportunity to build 10x better experiences, especially in the AI age. We’re building the next generation of financial products alongside some of the biggest names in the market including Robinhood, DoorDash, Chime, Cash App, Credit Karma, American Express, Discover, Intuit, Acorns, Visa and more.
If you’re excited by the idea of having your work touch and impact the lives of hundreds of millions of consumers, Pinwheel is the place for you.
If you get stoked about building products alongside the biggest brands in the world, Pinwheel is the place for you.
If you want to join a scrappy, hustling team that is obsessed with defining the future of financial services, Pinwheel is the place for you!
Pinwheel has raised $77M from top-tier investors such as Coatue, Notable, First Round, Upfront, Primary, American Express, Franklin Templeton, Indeed, Semper Virens and more.
Who are we looking for?
By joining Pinwheel’s Customer Success team, you’ll be the driving force behind our customers’ success, working with everyone from trailblazing Enterprise fintechs to ambitious Credit Unions. Your mission? Help them crush their goals using our powerful API-driven platform.
This isn’t your average CS role. You’ll be hands-on from Day 1: leading onboarding with precision, optimizing usage for max impact, and uncovering expansion opportunities that nobody else saw coming. You’ll learn the ins and outs of our API, mastering everything from implementation to troubleshooting, while crafting onboarding processes that scale as we do.
You’ll analyze performance metrics, strategize optimizations, and bring fresh ideas to the table that transform “good enough” into “game-changing.” Through strong, authentic relationships with decision-makers, you’ll spot new use cases, pitch compelling solutions, and work side-by-side with Sales to unlock growth.
If you thrive in fast-paced, zero-to-one environments where your impact is massive and your hustle is noticed, Pinwheel is where you want to be.
What will you do?
- Own the overall relationship for assigned customers, organizing multiple projects concurrently with customers
- Support customers throughout their entire Pinwheel lifecycle, including implementation, day-to-day needs, renewal and growth
- Provide technical guidance for customers during implementation and when rolling out new products
- Execute against Account plans you develop in collaboration with Account Managers and the Head of Success
- Contribute to department process and documentation
- Deliver superior, proactive customer success services to Pinwheel customers
What qualifications are we looking for?
- 2-4 years of experience in a Customer Success or Technical Account Manager role
- Proven experience in a technical role supporting a technical or API-based product
- Passion and demonstrated experience in understanding complex systems (APIs, database, etc.), and finding solutions to technical problems
- Experience building and executing against Account Plans, including coordinating multiple roles on both sides of relationship
- Demonstrable track record of being scrappy, and finding creative solutions to tough, and oftentimes ambiguous problems
- Early-stage startup experience is highly valued, but not required
- Attention to detail and adherence to plans developed in conjunction with customers for events like onboarding, new product launch, Proof of Concepts, etc.
This role is based in New York City and involves occasional travel (10-20%).
At Pinwheel, total compensation is made up of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they can bring to the organization in delivering outsized results. The talent market is competitive, and maintaining our ability to recruit and retain the best team possible is a top priority for Pinwheel. When creating an offer, we consider interview performance, candidate experience, external market competitiveness, and internal equity in thoughtfully assessing compensation. The base cash salary range for this role is $105,000 - $125,000 base with on track total earnings (OTE) of $110,000 - $135,000.
Why join Pinwheel?
Best time to join - Our company is small but well-funded, meaning you are joining at a time where you can impact and shape the company.
Be a cultural builder - You will have an active hand in molding the company culture and being a part of the entrepreneurial journey.
Build something revolutionary - Help build the products on the bleeding edge of financial services!
Benefits included:
- Great compensation & equity packages
- Full medical, dental, and vision benefits
- Life & short-term disability insurance
- Flexible PTO policy that prioritizes recharge and balance
- Paid parental leave
- 401K for retirement planning
- Mentorship opportunities
- Free Citibike membership
- Pet friendly offices and Zoom spaces
Diversity & Inclusion at Pinwheel
At Pinwheel, we are committed to building an environment that is diverse and inclusive. We believe that having people across different backgrounds, experiences, abilities, and perspectives enables us not only to build the best financial products, but to help us realize the best versions of ourselves. Pinwheel is an equal opportunity employer, and we aim to be an open and supportive place to work.
Sr. Account Executive (sales to FIs, fintechs, CUs)
Pinwheel - Building the future of financial services in partnership with the biggest brands
“I love my banking app!” said no one, ever.
Pinwheel is on a mission to change that. We believe banks and financial service providers represent the greatest opportunity to build 10x better experiences, especially in the AI age. We’re building the next generation of financial products alongside some of the biggest names in the market including Robinhood, DoorDash, Chime, Cash App, Credit Karma, American Express, Discover, Intuit, Acorns, Visa and more.
If you’re excited by the idea of having your work touch and impact the lives of hundreds of millions of consumers, Pinwheel is the place for you.
If you get stoked about building products alongside the biggest brands in the world, Pinwheel is the place for you.
If you want to join a scrappy, hustling team that is obsessed with defining the future of financial services, Pinwheel is the place for you!
Pinwheel has raised $77M from top-tier investors such as Coatue, Notable, First Round, Upfront, Primary, American Express, Franklin Templeton, Indeed, Semper Virens and more.
Who are we looking for?
We’re looking for a scrappy, high-performing dealmaker with a strong product mindset to join Pinwheel as a Sr. Account Executive. In this role, you’ll be hunting for new opportunities, identifying key decision-makers at top financial institutions, credit unions, and fintechs, and driving revenue growth with precision and tenacity. Your deep understanding of our product and its technical capabilities will enable you to craft solutions that resonate with client needs. Your impact will be felt across the company as you help shape our sales strategy, mentor your teammates, and expand Pinwheel's enterprise footprint. If you thrive on building from the ground up, closing deals that matter, and connecting product innovation with business growth, this is your opportunity to make a real difference.
- You are someone who is relentless in your pursuit of your goals and equally resourceful in achieving them, often finding the clever, non-obvious solution to any given problem
- You thrive in situations where the answer is unclear, things aren’t working right, and the path to achieving success seems challenging because you take pride in overcoming challenges
- You are able to quickly synthesize a lot of information and come up with an action plan to direct yourself and those around you to success
- You regularly spend time figuring out how to improve yourself and your skills
What will you be doing?
- Consistently meet or exceed your quarterly revenue targets as we scale
- Build and maintain a high-quality pipeline with opportunities valued at 3x your quota
- Close deals with confidence, maintaining a 25% or higher win rate
- Break into fintech disruptors, established financial institutions, and credit unions within your first six months
- Strategically plan and execute territory initiatives that drive growth and visibility
- Establish trusted partnerships with C-level executives and key decision-makers
- Collaborate with our Sales Engineering, Customer Success, and Legal teams to keep deals moving forward seamlessly
- Stay sharp on industry trends and shifts in the competitive landscape
- Share insights with product and marketing teams to fuel smarter strategies
- Play a key role in shaping sales best practices as we continue to evolve
What qualifications are we looking for?
- 5+ years of experience in enterprise SaaS sales in fintech or banking with a consistent track record of exceeding quotas and driving strategic deals
- Experience leading and closing $80K+ ACV deals with executive stakeholders across business, product, legal, compliance, InfoSec, and marketing
- Demonstrated ability to lead cross-functional teams through complex sales cycles, including legal and InfoSec reviews
- Strong customer centricity and product thinking skills
- Proven experience in driving sales from zero to first transaction
- Experience using Salesforce, sales engagement platforms, structured sales methodologies (MEDDICC, Challenger, etc.), and new AI tools transforming the sales tech stack
For this role, total compensation is made up of salary + commission + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they can bring to the organization in delivering outsized results. The talent market is competitive, and maintaining our ability to recruit and retain the best team possible is a top priority for Pinwheel. When creating an offer, we consider interview performance, candidate experience, external market competitiveness, and internal equity in thoughtfully assessing compensation. The base cash salary range for this role is $120,000 - $150,000 with on track total earnings (OTE) of $240,000 - $300,000.
Why join Pinwheel?
Best time to join - Our company is small but well-funded, meaning you are joining at a time where you can impact and shape the company.
Be a cultural builder - You will have an active hand in molding the company culture and being a part of the entrepreneurial journey.
Build something revolutionary - Help build the products on the bleeding edge of financial services!
Benefits included:
- Great compensation & equity packages
- Full medical, dental, and vision benefits
- Life & short-term disability insurance
- Flexible PTO policy that prioritizes recharge and balance
- Paid parental leave
- 401K for retirement planning
- Mentorship opportunities
- Free Citibike membership
- Pet friendly offices and Zoom spaces
Diversity & Inclusion at Pinwheel
At Pinwheel, we are committed to building an environment that is diverse and inclusive. We believe that having people across different backgrounds, experiences, abilities, and perspectives enables us not only to build the best financial products, but to help us realize the best versions of ourselves. Pinwheel is an equal opportunity employer, and we aim to be an open and supportive place to work.
The full posting opens here — pay, setting and the full description, without leaving the list.