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Principal Customer Success Manager
Postscript · Remote
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Remote
Principal Customer Success Manager, Email
Remote
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Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
Postscript is looking for a Principal Customer Success Manager to serve as our subject matter expert and internal champion for email strategy. This is not a traditional CSM role — it sits at the intersection of customer success, enablement, and program development. You'll operate as a strategic overlay across our email book of business while also doing the foundational work of building what a great email customer journey looks like at Postscript.
You'll carry a book of business while simultaneously building the playbooks and enablement materials that will scale what you learn to the broader CSM team. The right person has been a strong CSM, but has also led programs, built assets others use, and influenced strategy beyond their own accounts.
This is a fully remote position that can be based anywhere in the US or Canada.
Primary duties
Own the Email Customer Experience
You'll be the primary CSM for our early email merchants — the ones helping us learn what good looks like. That means managing relationships, driving adoption, navigating ambiguity, and feeding what you learn directly into the frameworks others will eventually follow.
Build the Email Customer Journey & Playbooks
You'll define what a successful email customer journey looks like at Postscript — from implementation through expansion — and turn that into repeatable, documented motions.
Enable the CS Team
You'll partner with the enablement team to help build materials, training resources, and internal documentation that upskill the CS org based on your proposed email strategy.
Product Feedback & Roadmap Influence
You'll be the connective tissue between the front lines and Product. That means clearly articulating adoption friction, the merchant impact of product gaps, and the downstream effect on retention — with enough specificity to actually influence roadmap prioritization.
Data & Reporting
You're comfortable with data and own internal reporting on your book of business. You also leverage data-driven insights directly with customers to help them optimize and expand their email use case.
What We’ll Love About You
You've been a strong, customer-facing CSM — ideally focused on email — and you've also built things: playbooks, training materials, onboarding programs, etc.
You have a strong point of view on what good email strategy looks like for ecommerce brands
You bring a project management mindset; you can hold a complex workstream together while still being present for customers
You've worked in or alongside alpha/beta programs and helped them scale
You communicate clearly (written, verbal) across multiple levels and teams
You don't need a fully defined path to do great work — you're energized by building in ambiguous environments
What You’ll Love About Us
Salary range of USD $117,000-$141,000 base plus variable compensation & significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Postscript.
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Staff Platform Engineer
Postscript · Remote
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Staff Platform Engineer
Remote
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Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
Job Description
Staff Platform Engineer (Infrastructure)
We are seeking an experienced Staff Platform Engineer to help build and operate Acorn, Postscript's next-generation CDP and messaging platform: ~52 Rust/Python services on EKS, built to run at 500K+ events/sec for 20K+ merchants.
What makes this role different: the platform is agent-operated. Deploys, migrations, drift reconciliation, and infra standup are automated and encoded as self-verifying runbooks that AI agents execute. We are not hiring someone to run those procedures by hand. We are hiring the person who designs the system, writes the guardrails that let agents execute it safely, and owns the failures no runbook covers yet.
Primary duties
System & Platform Design: Own infra topology, scaling and blast-radius boundaries, the build/deploy graph, database ownership boundaries, and cost ceilings — the decisions agents execute but can't make.
Guardrail Engineering: Build the validation gates, idempotency checks, drift detectors, and runbooks that keep both humans and agents from doing damage. Your deliverable is the safety system, not the deploy.
Escalation Tier: Diagnose the novel failures — consumer lag, DLQs, materialized-view chains, consent ordering. Write the runbook the first time; agents handle it after.
Reliability, Capacity & Cost: Own the 500K events/sec target: load testing, Karpenter/HPA tuning, Database sizing, SLOs and alerting.
Security & Secrets Boundary: Own IAM/IRSA, secret rotation, the auth chain, and what the agent/MCP surface is allowed to do.
Agent-Fleet Operability: Keep skills, runbooks, and agent context in sync with reality. A stale runbook is a wrong actor, executed confidently.
Incident Leadership: Lead incidents and capture every fix as a new runbook plus regression test.
What We’ll Love About You
Experience: 5+ years operating production Kubernetes and cloud infrastructure (AWS) at scale.
IaC Discipline: Strong Terraform and GitOps/Kustomize practice, with a bias for making operations idempotent, automated, and self-verifying.
Incident Judgment: Real incident-response experience on distributed-systems failures — databases, streaming, consumer lag, data integrity.
Data Systems Fluency: You know how Postgres, a columnar store, and a log/streaming bus behave under load.
Agent Fluency: Comfort working alongside AI agents — writing the guardrails, runbooks, and checks that let automation operate safely, and knowing where a human must stay in the loop.
Instincts: You reach for "encode this as a check" before "I'll remember to do this." You'd rather delete a manual step than document it. You treat a wrong runbook as a production bug.
What You’ll Love About Us
Salary range of USD $190,000 to $230,000 base plus significant equity (we do not have geo based salaries)
High growth startup - plenty of room for you to directly impact the company and grow your career!
Work from home (or wherever)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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At Postscript, we are committed to creating an inclusive workplace that values diversity. We firmly believe that companies diverse in, for example, age, gender identity, race, sexual orientation, ethnicity, and perspective are better because of it. However, even beyond that belief, we simply want to strive for what's right.
For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Postscript.
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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Postscript’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
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Senior Customer Success Manager
Postscript · Remote
Pay
Not listed
Setting
Remote
Senior Customer Success Manager
Remote
Apply
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
Job Description
As a Senior Enterprise Customer Success Manager at Postscript, you will drive success for our largest, high-growth customers by ensuring they achieve maximum value from our platform. Acting as a trusted advisor, you’ll immerse yourself in their businesses, deeply understand their goals, and provide strategic guidance to fuel their growth. This role is ideal for someone passionate about building relationships, shaping creative marketing strategies, and delivering exceptional customer experiences.
You’ll collaborate cross-functionally with internal teams, including Sales, Product, and Support, to share customer insights and help improve Postscript’s offerings. By enabling our customers to succeed, you’ll play a direct role in driving company growth and innovation.
This is a fully remote position and can be based in the US or Canada.
Key Responsibilities
Customer Success & Relationship Management
Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers.
Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation.
Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI.
Develop tailored strategies to ensure customer growth and retention, meeting performance targets.
Marketing Strategy & Consultation
Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies.
Provide creative and data-driven recommendations to maximize customer engagement and growth.
Cross-Functional Collaboration
Partner with the broader account team to identify and execute upsell and renewal opportunities.
Collaborate with Product and Support teams to address technical issues and deliver seamless solutions.
Operational & Industry Expertise
Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions.
Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team.
Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.
What We’ll Love About You
4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology.
1+ years of sales experience (e.g., Account Management) preferred.
Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes.
Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred).
Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems.
Excellent problem-solving skills, with high reliability and outstanding follow-through.
Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment with a growth mindset towards emerging technologies.
Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions.
Open to feedback and eager to continuously learn and improve.
What You’ll Love About Us
Salary range of USD $100,000 to $117,000 base plus variable compensation (20%) and equity regardless of location.
High-growth startup environment with opportunities to make a meaningful impact and grow your career.
Fully remote work culture – work from anywhere.
Fun, collaborative team passionate about e-commerce and innovation
Flexible paid time off to recharge and prioritize your well-being.
Comprehensive health, dental, vision insurance.
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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At Postscript, we are committed to creating an inclusive workplace that values diversity. We firmly believe that companies diverse in, for example, age, gender identity, race, sexual orientation, ethnicity, and perspective are better because of it. However, even beyond that belief, we simply want to strive for what's right.
For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Postscript.
What Race/Ethnicity do you identify as? (select all that apply) *
Select...
What gender do you identify as?*
Select...
Do you consider yourself a part of the LGBTQ+ community?*
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Which age group are you in?*
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Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Postscript’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Submit application
Powered by
Listed by Postscript for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Software Engineer, Full Stack
Postscript · Remote
Pay
Not listed
Setting
Remote
Senior Software Engineer, Full Stack
Remote
Apply
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
As a Senior Software Engineer at Postscript, you'll be a high-ownership contributor to one of our core product or platform teams — owning meaningful systems end-to-end, driving technical quality, and helping shape how we build across the organization. Our engineering teams operate at the intersection of scale and product velocity, which means you'll be working on distributed systems that matter to the business while also influencing the technical standards that allow Postscript to grow sustainably.
This is a high-autonomy role for engineers who are energized by ambiguity, take genuine ownership of their work, and bring a strong point of view on how to build things well — without sacrificing speed or pragmatism. AI isn't a nice-to-have here — it's central to how we work. We expect our engineers to be active practitioners of AI-first development: fluent with the latest agentic coding tools, curious about what's emerging, and constantly pushing the boundary of what's possible with AI in their day-to-day craft. If you're the kind of engineer who's already experimenting with new models and tooling before anyone asks you to, you'll feel at home here.
As a senior engineer at Postscript, you’ll no longer be only writing code but orchestrating it.
This position is fully remote and can be based in the US or Canada.
Primary Duties
Take deep ownership of systems and product areas on your team — becoming the go-to technical expert for what you own
Independently investigate, design, and execute solutions across distributed systems with a high degree of ambiguity
Architect, build, and maintain highly available, scalable REST APIs and backend services for internal and external use
Drive system decoupling, modularization, and technical debt reduction — improving long-term maintainability without blocking near-term delivery
Build agentically as your default: leveraging concurrent autonomous agent workflows, owning the output, and keeping a steady queue of aligned work moving
Stay at the forefront of emerging AI tooling and practices, bringing new techniques back to the team and helping raise the floor for how Postscript engineers work
Contribute to how we think about integrating AI into our systems and workflows — not just using AI tools, but helping shape where and how AI creates leverage across the engineering org
Collaborate cross-functionally with product, data, and go-to-market teams — communicating clearly and proactively in an async-first environment
Identify and eliminate single points of failure, improving system resilience and knowledge redundancy across your team
Improve how engineering gets done: bring better tools, fix workflow friction, build internal utilities when the leverage compounds
What We'll Love About You
6+ years of experience building large-scale backend systems and APIs
You are an active, daily user of AI coding tools and are using them to maximize your output — Claude Code, Cursor, Copilot, or equivalent — and can speak concretely to how they've changed your output and your workflow
Tech stack: Python, Go, React, and TypeScript; experience with Kubernetes, AWS, Datadog, and relational/NoSQL databases. You run agentic workflows autonomously and concurrently.
You follow the AI tooling landscape closely: new model releases, emerging agentic workflows, and evolving best practices aren't things you catch up on eventually — they're things you're tracking in real time
You think critically about AI output — you know where it accelerates you, where it introduces risk, and how to verify what it produces
You are able to context switch extremely quickly across concurrent workstreams
Experience working on both 0-to-1 initiatives and complex existing systems — and knowing how to balance building new things with improving what's there
Strong command of relational and NoSQL databases, SQL, and thoughtful database modeling
Familiarity building and observing applications on AWS, and ideally with Datadog or comparable observability tooling
Clear, direct communication — cross-functional partners and async teams can count on you to surface information proactively
Strong instincts for technical tradeoffs informed by both engineering best practices and business priorities
What You'll Love About Us
Salary range of USD $175,000–$205,000 base plus significant equity (we do not have geo-based salaries)
High growth startup — plenty of room for you to directly impact the company and grow your career
Work from home (or wherever)
Fun — we're passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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Listed by Postscript for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Engineering Manager, Messaging Channels
Postscript · Remote
Pay
Not listed
Setting
Remote
Senior Engineering Manager, Messaging Channels
Remote
Apply
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
As Senior Engineering Manager for the Messaging Channels team at Postscript, you will lead a team of 8 highly skilled product and platform engineers who own the messaging backbone that every Postscript product ships through. Your team is responsible for (1) Flow Builder, Postscript’s automation product that merchants use to orchestrate their customer journeys, (2) the high-volume SMS campaign send engine that powers some of the largest DTC brands in the world, (3) the messaging platform and infrastructure that every other product at Postscript is built on top of, and (4) expansion into new channels that meet our merchants wherever their customers are. The team runs its own dedicated on-call rotation and sets the bar for operational rigor at Postscript.
Engineering Managers are directly responsible for day-to-day people management of their direct reports. They focus on leadership, people management, and delivery/execution duties. Our backend is primarily Python within an AWS architecture, with select services in Go, backed by Kafka, Postgres, and MongoDB, and is continually evolving to meet the scalability and complexity demands of high-volume messaging at ecommerce scale.
The ideal candidate has multiple years of experience leading both senior IC engineers at their career pinnacle and managers of smaller engineering teams. Additionally, the ideal candidate has a passion for operational excellence, high-volume distributed systems, running internal platforms for other engineering teams, and delivering great work that drives business value and improves the customer experience. Exposure to AI-powered product surfaces is a plus. Channels is the foundation that many of Postscript’s AI products are built on top of.
This is a fully remote position based in the US or Canada.
Primary duties
Lead the team that owns Postscript’s messaging backbone: Flow Builder, the campaign send engine, the messaging platform that every Postscript product is built on, and expansion into additional channels
Drive reliability, throughput, and cost efficiency of a production system that handles Postscript-scale messaging volume
Manage the Messaging Platform as an internal product, setting contracts, prioritization, and support expectations with engineering consumer teams across Postscript
Own the team’s dedicated on-call rotation, including incident response, blameless postmortems, and continuous improvement of reliability posture
Collaborate with platform, AI, and integrations engineering teammates, product managers, business stakeholders, designers, and compliance partners to plan and execute work
Carry out performance management duties for your direct reports via just-in-time feedback, 1:1s, annual reviews, and continuous improvement opportunities
Consistently provide ongoing technical mentorship and general professional development for your direct reports and other engineers at Postscript
Establish and continually improve development, on-call, and incident-review processes that yield maximum efficiency and operational rigor in day-to-day engineering operations
Partner with and grow Staff Engineers and technical experts in the organization to develop technical roadmaps and complete technical initiatives that enable engineering efficiency, handle the growth of our platform’s scale, and improve velocity
Recruit and hire engineers on your team and on other teams, raise and advocate for new positions on your team, and directly participate in the screening and evaluation of candidates
Lead and participate in culture initiatives that will help us create the best engineering organization in the world
What We’ll Love About You
A proven career directly managing engineers and developing top performers into principal engineers (ideally 4+ years of leadership experience)
Experience mentoring staff engineers and highly technical contributors
Experience leading teams that own high-volume, business-critical distributed systems such as messaging, payments, or similarly demanding delivery pipelines
Experience running an internal platform that other engineering teams depend on, including managing contracts, prioritization, and on-call across consumer teams
Demonstrated excellence in recruiting and onboarding engineers
Clear passion for people, management, and enabling people to do their best work
Early-stage / high-growth SaaS experience
Led teams that have maintained critical infrastructure that internal and external developers build on
Introduced and maintained systems with a high level of observability (alerting, logging, monitoring, SLOs)
Led teams that support deeply embedded integrations with external ecommerce platforms, carriers, or third-party service providers
Comfortable supporting frontend engineering on a product surface like Flow Builder, even if your primary background is backend
Exposure to AI technologies (predictive and generative) and how they consume platform services is a plus
Demonstrated passion for delivering great products (martech SaaS or ecommerce experience preferred)
What You’ll Love About Us
Salary range of USD $236,000-$280,000 base plus significant equity regardless of location
High-growth startup. Plenty of room for you to directly impact the company and grow your career!
Remote team. Work from home (or wherever!)
Fun. We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
Other great perks
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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At Postscript, we are committed to creating an inclusive workplace that values diversity. We firmly believe that companies diverse in, for example, age, gender identity, race, sexual orientation, ethnicity, and perspective are better because of it. However, even beyond that belief, we simply want to strive for what's right.
For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Postscript.
What Race/Ethnicity do you identify as? (select all that apply) *
Select...
What gender do you identify as?*
Select...
Do you consider yourself a part of the LGBTQ+ community?*
Select...
Which age group are you in?*
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Postscript’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
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Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Why are you being asked to complete this form?
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Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
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Listed by Postscript for a position based in the United States. Employers on this board attest they are hiring domestically.
Business Development Representative
Postscript · Remote, Anywhere in North America
Pay
Not listed
Setting
Remote
Business Development Representative
Remote, Anywhere in North America
Apply
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
As a Business Development Representative (BDR) at Postscript, you'll be on the front lines, identifying, engaging, and making initial connections with ecommerce businesses ready to unlock significant growth through SMS. You'll be a vital ambassador for our brand, product, and company, playing a direct role in our continued success. Your day-to-day will involve building targeted account lists, sparking new opportunities through thoughtful and creative outreach, and ensuring a smooth hand-off to our Account Executives once you've qualified the prospect.
This is a fully remote opportunity, offering you the flexibility to work from anywhere in North America.
Primary duties
Identify and qualify ecommerce brands that align with our ideal customer profile and demonstrate a strong potential for growth with Postscript.
Consistently achieve and exceed your targets for generating qualified new business opportunities.
Skillfully utilize a range of tools and technologies to research, identify, and connect with potential customers. You'll be encouraged to think creatively and resourcefully in your outreach efforts.
Professionally represent Postscript's product, brand, and company in every interaction, clearly and concisely articulating how we can help ecommerce businesses thrive.
Maintain exceptional standards for timeliness, responsiveness, and diligent follow-up with prospects.
Accurately manage your activities and pipeline within Salesforce CRM, ensuring all sales data is consistently updated.
Build foundational relationships with prospective customers, setting the stage for their future success with Postscript. You'll work closely with Account Executives to collaboratively nurture these early-stage opportunities.
Continuously learn about our customers' marketing strategies, technology landscape, and broader business objectives.
Collaborate with members of the Go-to-Market (GTM) team to contribute to the refinement of our sales process.
AI-Enhanced Personalization: Leverage AI tools to analyze prospect data (e.g., LinkedIn activity, earnings reports, or tech stack changes) to craft hyper-personalized outreach at scale, moving beyond generic templates to drive higher response rates.
Workflow Automation & Optimization: Utilize AI-powered sales tools to automate administrative tasks—such as CRM data entry, meeting summarization, and lead prioritization—freeing up more time for high-value strategic research and live prospect engagement.
What We’ll Love About You
1+ years of B2B sales development experience, preferably in a SaaS, marketing technology, or a related domain
Experience with a variety of sales tools such as Salesforce, Outreach, Sales Navigator, or Gong
You possess a natural ability to build rapport and make initial connections with people.
You pay close attention to details and approach tasks in an organized and solution-oriented way.
You're developing your ability to prioritize tasks and think strategically about engaging with different businesses.
You're eager to learn how to create value for customers and understand their business goals.
You're motivated to meet and exceed expectations and have a genuine desire to learn and grow in a sales role.
An interest in or basic understanding of ecommerce is a plus.
What You’ll Love About Us
Salary of USD $50,000 plus uncapped variable and significant equity regardless of location
High growth startup - plenty of room for you to directly impact the company and grow your career!
Remote team - work from home (or wherever!)
Fun - We’re passionate and enjoy what we do
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
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Postscript Demographic Questions and Categorizations
At Postscript, we are committed to creating an inclusive workplace that values diversity. We firmly believe that companies diverse in, for example, age, gender identity, race, sexual orientation, ethnicity, and perspective are better because of it. However, even beyond that belief, we simply want to strive for what's right.
For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Postscript.
What Race/Ethnicity do you identify as? (select all that apply) *
Select...
What gender do you identify as?*
Select...
Do you consider yourself a part of the LGBTQ+ community?*
Select...
Which age group are you in?*
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Postscript’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Submit application
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