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Office Operations Manager
Profound · San Francisco, California, United States
$80k–110k
28 days ago
♡
Engagement Manager, Pharma & Life Sciences
Profound · New York, New York, United States
$110k–180k
34 days ago
♡
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People Partner, GTM
Profound · New York, New York, United States
Pay
$200k–250k
Setting
On-site
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Office Operations Manager
Profound · San Francisco, California, United States
Pay
$80k–110k
Setting
On-site
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Implementation Manager
Profound · New York, New York, United States
Pay
$115k–140k
Setting
On-site
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
As an Implementation Manager, you'll own onboarding and enablement execution for our Scaled and Mid-Market customers, ensuring stakeholders are set up for success from day one. You'll run onboarding at scale through recurring sessions, strengthen the systems and curriculum that make the motion repeatable, and ensure customers realize value quickly — independently managing a high volume of implementations and adapting the playbook when customer circumstances require a different approach.
Partnering closely with Customer Success, Sales, Product, Engineering, and Data, you'll create a best-in-class onboarding experience. This is a build role. You are not stepping into a finished system — you are helping define how onboarding works at scale.
WHAT YOU’LL DO
- Own the implementation journey for a high-volume portfolio of Scaled and Mid-Market customers, from platform configuration and setup through early value realization
- Run weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A
- Design and continuously improve the scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers
- Build the enablement infrastructure including session templates, help content, and follow-up sequences to make onboarding scalable without sacrificing quality
- Independently handle escalations and implementation blockers, adapting established playbooks when customer circumstances require a different approach
- Define and track implementation performance metrics, like time to value, configuration completion rate, and operational efficiency, recognizing patterns to continuously improve the quality and efficiency of the implementation motion
- Evolve the implementation motion as our customer base grows, building a process that scales without proportional headcount
- Surface product gaps, onboarding friction, and recurring issues to Customer Success and Product teams, and create or improve playbooks based on repeated experience
- Serve as the internal expert on how customers actually use Profound — a dependable subject-matter resource for teammates — and translate that insight into stronger programs, content, and strategy
WHO YOU ARE
- 4 or more years of experience in customer success, onboarding, implementation, or customer education
- You understand the gap between “sold” and “successful,” and have owned the motion that closes it — consistently producing strong outcomes across demanding, high-volume engagements
- You know how to tie implementation to the product value and communicate that to keep customers motivated through the process
- Strong facilitator, comfortable leading group sessions, webinars, and office hours with stakeholders at varying levels of sophistication
- Organized program owner who can build a repeatable system from scratch, keep it running, and demonstrate reliable performance across a broad portfolio
- Skilled at handling difficult conversations, balancing short-term customer needs against longer-term program objectives, and maintaining customer trust in moments of ambiguity or change
- Process-oriented and data-aware, tracking what works and improving what does not
- Comfortable operating independently in ambiguity and building systems rather than inheriting them
- Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains
- AI search experience is a plus
LOCATION
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $115,000 to $140,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
#LI-PRO
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Implementation Manager
Profound · New York, New York, United States
Pay
$115k–140k
Setting
On-site
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Engagement Manager, Strategic
Profound · New York, New York, United States
Pay
$110k–180k
Setting
On-site
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
As a Strategic Engagement Manager, you'll own a small, hand-picked portfolio of Profound's most complex and highest-value customers — the accounts where the stakes, stakeholder count, and executive visibility are highest. You'll go deep rather than wide: serving as the senior strategic advisor who drives the AI search program for these customers, independently navigating escalations, and consistently delivering outcomes that matter at the board level. Beyond your own portfolio, you'll mentor other Engagement Managers and help shape how the entire Engagement team delivers value, partnering closely with Sales, Product, and Engineering to guide customers through the future of AI search.
What you’ll do
Serve as the primary point of contact and senior strategic advisor for a portfolio of 5 to 10 of Profound’s most strategic and complex enterprise customers
Own the full customer journey from onboarding and implementation through driving measurable, high-value outcomes with the Profound platform
Lead engagements involving multiple stakeholders, competing priorities, and executive sponsors — independently managing escalations and restoring alignment whenever customer execution moves off track
Conduct regular strategic business reviews with senior and executive stakeholders, proactively identifying opportunities and mitigating risk across each customer’s marketing and AI search program
Develop a deep understanding of customer objectives and effectively multi-thread relationships across marketing, operations, product, and executive teams to mitigate risk from stakeholder turnover
Become a recognized expert in the AI search space, advising customers on sophisticated AI Search strategies grounded in platform data, LLM behavior, and repeated experience
Mentor Engagement Associates and newer Engagement Managers, and improve the playbooks, templates, and practices the broader team relies on
Partner closely with the Account Management team to ensure value delivery aligns with commercial goals for the company’s highest-value accounts
Collaborate cross-functionally with Sales, Product, and Engineering to resolve complex technical challenges and shape how Profound serves its most strategic customers
Who you are
At least 6 years of experience working with enterprise or strategic customers to drive complex, high-stakes outcomes in a customer success, account management, or consulting capacity
A track record of independently owning highly complex customer engagements involving multiple stakeholders, executive sponsors, and competing priorities
Excellent communication skills, with the ability to advise, present to, and influence senior and executive stakeholders
Self-motivated and driven, with a passion for building deep, trusted customer relationships
Comfortable operating in ambiguous, high-visibility situations and creating new approaches when existing playbooks fall short
Strong analytical mindset with comfort working with quantitative data
Ability to own processes end to end with strong critical thinking and project management skills
Experience mentoring, coaching, or informally guiding other team members
Experience in the search or marketing industry
Location
This is an on-site role based in our NYC, SF, Boston, London or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
#LI-PRO
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Engagement Manager, Strategic
Profound · New York, New York, United States
Pay
$110k–180k
Setting
On-site
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
As a Strategic Engagement Manager, you'll own a small, hand-picked portfolio of Profound's most complex and highest-value customers — the accounts where the stakes, stakeholder count, and executive visibility are highest. You'll go deep rather than wide: serving as the senior strategic advisor who drives the AI search program for these customers, independently navigating escalations, and consistently delivering outcomes that matter at the board level. Beyond your own portfolio, you'll mentor other Engagement Managers and help shape how the entire Engagement team delivers value, partnering closely with Sales, Product, and Engineering to guide customers through the future of AI search.
WHAT YOU’LL DO
- Serve as the primary point of contact and senior strategic advisor for a portfolio of 5 to 10 of Profound’s most strategic and complex enterprise customers
- Own the full customer journey from onboarding and implementation through driving measurable, high-value outcomes with the Profound platform
- Lead engagements involving multiple stakeholders, competing priorities, and executive sponsors — independently managing escalations and restoring alignment whenever customer execution moves off track
- Conduct regular strategic business reviews with senior and executive stakeholders, proactively identifying opportunities and mitigating risk across each customer’s marketing and AI search program
- Develop a deep understanding of customer objectives and effectively multi-thread relationships across marketing, operations, product, and executive teams to mitigate risk from stakeholder turnover
- Become a recognized expert in the AI search space, advising customers on sophisticated AI Search strategies grounded in platform data, LLM behavior, and repeated experience
- Mentor Engagement Associates and newer Engagement Managers, and improve the playbooks, templates, and practices the broader team relies on
- Partner closely with the Account Management team to ensure value delivery aligns with commercial goals for the company’s highest-value accounts
- Collaborate cross-functionally with Sales, Product, and Engineering to resolve complex technical challenges and shape how Profound serves its most strategic customers
WHO YOU ARE
- At least 6 years of experience working with enterprise or strategic customers to drive complex, high-stakes outcomes in a customer success, account management, or consulting capacity
- A track record of independently owning highly complex customer engagements involving multiple stakeholders, executive sponsors, and competing priorities
- Excellent communication skills, with the ability to advise, present to, and influence senior and executive stakeholders
- Self-motivated and driven, with a passion for building deep, trusted customer relationships
- Comfortable operating in ambiguous, high-visibility situations and creating new approaches when existing playbooks fall short
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong critical thinking and project management skills
- Experience mentoring, coaching, or informally guiding other team members
- Experience in the search or marketing industry
LOCATION
This is an on-site role based in our NYC, SF, Boston, London or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
#LI-PRO
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Engagement Manager, Pharma & Life Sciences
Profound · New York, New York, United States
Pay
$110k–180k
Setting
On-site
Engagement Manager, Pharma & Life Sciences
Location
New York, New York
Employment Type
Full time
Location Type
On-site
Department
Customer Success
Overview
Application
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
Some of the largest pharmaceutical companies in the world run their AI search programs on Profound, and the work spans various topics: brand and disease-state narratives that must hold up to medical, legal, and regulatory scrutiny; HCP, patient, and caregiver audiences asking very different questions of the same model; and answers that carry real consequences when an engine gets efficacy, safety, or access information wrong.
As an Engagement Manager for Pharma & Life Sciences, you'll be the driving force behind the AI search program for a portfolio of large pharmaceutical customers. You'll sit alongside commercial, brand, digital, medical affairs, and compliance stakeholders — translating between what large language models actually do and what a regulated organization is able to act on. You'll own implementation, adoption, and measurable outcomes, and you'll be the person our customers trust to tell them what's true about how AI represents their therapies.
What you'll do
Serve as the primary point of contact and trusted advisor for a portfolio of enterprise pharmaceutical and life sciences customers, including several of the largest manufacturers in the world
Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform
Partner with brand, commercial, digital, and omnichannel teams to connect AI search visibility to brand strategy, launch plans, and existing HCP and DTC programs
Navigate MLR (medical, legal, regulatory) review with your customers — anticipating what will and won't clear, structuring recommendations so they survive review, and helping teams move faster inside their approval process rather than around it
Advise on how AI engines surface, efficacy, safety, and access information about a therapy across its indications, and work with customers and our Product team when an engine represents it inaccurately
Advise customers on shaping the AI search landscape for pipeline and pre-launch therapies, building the scientific and educational foundation that will inform how AI engines understand emerging disease areas, unmet needs, and future treatment options, alongside evaluating and improving the representation of in-market brands
Account for the distinct search behavior of HCPs, patients, and caregivers, and handle health information in AI answers with the care it requires
Interface credibly with medical affairs, scientific communications, and publications teams on how clinical and scientific content shows up in AI answers
Partner with global, regional, and local stakeholders to translate enterprise brand strategy into market-ready AI search programs, navigating local regulatory requirements, promotional standards, language, and channel nuances while maintaining global consistency at scale
Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer's marketing and AI search program
Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across brand, commercial, medical affairs, IT, procurement, compliance, and executive teams
Become an expert in the AI search space and develop a strong understanding of how large language models work
Effectively multi-thread customer engagements to mitigate risk from the reorgs and brand-team turnover common in large pharma
Partner closely with the Account Management team to ensure value delivery aligns with commercial goals, and support expansion across brands, therapeutic areas, and regions within an account
Collaborate internally with Sales, Product, and Engineering to optimize implementation, resolve technical challenges, and shape the pharma roadmap
Act as our internal center of gravity for pharma: codify what works into playbooks, benchmarks, and points of view the rest of the team can use
Who you are
5 or more years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, consulting, or agency capacity
Deep pharmaceutical or life sciences experience — you've worked inside a manufacturer, at a healthcare agency, or at a vendor serving pharma, and you can hold your own in a room with a brand lead, an MSL, and regulatory counsel
Fluency in pharma commercial marketing: brand launches, lifecycle management, HCP and DTC campaigns, omnichannel engagement, and agency management
Direct, hands-on experience with MLR review cycles and compliant content workflows; familiarity with the promotional guardrails pharma marketers operate under (fair balance, on-label communication, adverse event reporting expectations)
Working understanding of medical affairs and scientific communications, and the line between promotional and non-promotional content
Excellent communication skills with the ability to deliver presentations and demonstrations effectively to both marketers and scientific audiences
Self-motivated and driven, with a passion for building strong customer relationships
Comfortable diving into challenges and operating in ambiguous environments — including being the first person to answer a question no one in the industry has answered yet
Strong analytical mindset with comfort working with quantitative data
Ability to own processes end to end with strong critical thinking skills
Comfortable managing multiple initiatives simultaneously
Nice to have
Experience in the search, SEO, or digital marketing industry
Exposure to multiple therapeutic areas, or to global and regional market differences in pharma marketing
Familiarity with pharma data and privacy expectations (HIPAA, GDPR) and enterprise security review processes
Location
This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $110,000 - $180,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Engagement Manager, Pharma & Life Sciences
Profound · New York, New York, United States
Pay
$110k–180k
Setting
On-site
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
Some of the largest pharmaceutical companies in the world run their AI search programs on Profound, and the work spans various topics: brand and disease-state narratives that must hold up to medical, legal, and regulatory scrutiny; HCP, patient, and caregiver audiences asking very different questions of the same model; and answers that carry real consequences when an engine gets efficacy, safety, or access information wrong.
As an Engagement Manager for Pharma & Life Sciences, you'll be the driving force behind the AI search program for a portfolio of large pharmaceutical customers. You'll sit alongside commercial, brand, digital, medical affairs, and compliance stakeholders — translating between what large language models actually do and what a regulated organization is able to act on. You'll own implementation, adoption, and measurable outcomes, and you'll be the person our customers trust to tell them what's true about how AI represents their therapies.
WHAT YOU'LL DO
- Serve as the primary point of contact and trusted advisor for a portfolio of enterprise pharmaceutical and life sciences customers, including several of the largest manufacturers in the world
- Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform
- Partner with brand, commercial, digital, and omnichannel teams to connect AI search visibility to brand strategy, launch plans, and existing HCP and DTC programs
- Navigate MLR (medical, legal, regulatory) review with your customers — anticipating what will and won't clear, structuring recommendations so they survive review, and helping teams move faster inside their approval process rather than around it
- Advise on how AI engines surface, efficacy, safety, and access information about a therapy across its indications, and work with customers and our Product team when an engine represents it inaccurately
- Advise customers on shaping the AI search landscape for pipeline and pre-launch therapies, building the scientific and educational foundation that will inform how AI engines understand emerging disease areas, unmet needs, and future treatment options, alongside evaluating and improving the representation of in-market brands
- Account for the distinct search behavior of HCPs, patients, and caregivers, and handle health information in AI answers with the care it requires
- Interface credibly with medical affairs, scientific communications, and publications teams on how clinical and scientific content shows up in AI answers
- Partner with global, regional, and local stakeholders to translate enterprise brand strategy into market-ready AI search programs, navigating local regulatory requirements, promotional standards, language, and channel nuances while maintaining global consistency at scale
- Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer's marketing and AI search program
- Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across brand, commercial, medical affairs, IT, procurement, compliance, and executive teams
- Become an expert in the AI search space and develop a strong understanding of how large language models work
- Effectively multi-thread customer engagements to mitigate risk from the reorgs and brand-team turnover common in large pharma
- Partner closely with the Account Management team to ensure value delivery aligns with commercial goals, and support expansion across brands, therapeutic areas, and regions within an account
- Collaborate internally with Sales, Product, and Engineering to optimize implementation, resolve technical challenges, and shape the pharma roadmap
- Act as our internal center of gravity for pharma: codify what works into playbooks, benchmarks, and points of view the rest of the team can use
WHO YOU ARE
- 5 or more years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, consulting, or agency capacity
- Deep pharmaceutical or life sciences experience — you've worked inside a manufacturer, at a healthcare agency, or at a vendor serving pharma, and you can hold your own in a room with a brand lead, an MSL, and regulatory counsel
- Fluency in pharma commercial marketing: brand launches, lifecycle management, HCP and DTC campaigns, omnichannel engagement, and agency management
- Direct, hands-on experience with MLR review cycles and compliant content workflows; familiarity with the promotional guardrails pharma marketers operate under (fair balance, on-label communication, adverse event reporting expectations)
- Working understanding of medical affairs and scientific communications, and the line between promotional and non-promotional content
- Excellent communication skills with the ability to deliver presentations and demonstrations effectively to both marketers and scientific audiences
- Self-motivated and driven, with a passion for building strong customer relationships
- Comfortable diving into challenges and operating in ambiguous environments — including being the first person to answer a question no one in the industry has answered yet
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong critical thinking skills
- Comfortable managing multiple initiatives simultaneously
NICE TO HAVE
- Experience in the search, SEO, or digital marketing industry
- Exposure to multiple therapeutic areas, or to global and regional market differences in pharma marketing
- Familiarity with pharma data and privacy expectations (HIPAA, GDPR) and enterprise security review processes
LOCATION
This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $110,000 - $180,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Security
Profound · New York, New York, United States
Pay
$300k–375k
Setting
On-site
Head of Security
Location
New York, New York
Employment Type
Full time
Location Type
On-site
Department
EPDD
Engineering
Overview
Application
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
About the Role
As our Head of Security you will build and lead the company's security program as it scales into a trusted enterprise platform. This is a foundational, high-impact role: you'll own security strategy end-to-end while staying hands-on, working alongside an existing Security Engineer to mature Profound's program from "does the right things" to "provably does the right things at enterprise scale."
You'll also own IT for the company, making this a role that spans technical security leadership and the practical, day-to-day systems that keep the company running securely.
This is a player-coach role. You should be comfortable setting strategy and talking to enterprise customers' security teams one day, and rolling up your sleeves on a threat model, an incident, or an endpoint policy the next.
What You'll Do
Security Strategy & Leadership
Own and evolve Profound's overall security strategy, roadmap, and risk posture as the company scales
Own the build-out and growth of the entire security function and team.
Serve as the executive-level owner of security in customer conversations, RFPs, and security reviews with enterprise and Fortune 100 prospects and customers
Partner closely with Engineering, Product, and Leadership to embed security into the SDLC and product roadmap
Governance, Risk & Compliance
Own and mature Profound's compliance posture (SOC 2 Type II and beyond — e.g. ISO 27001, GDPR, and other frameworks as enterprise customers require)
Drive audits, policy development, vendor risk management, and control operations
Manage relationships with auditors, pen testers, and security vendors
Technical Security
Provide technical direction and oversight for application security, cloud security (AWS/GCP), and infrastructure hardening
Own incident response: build the program, run tabletop exercises, and lead the response when needed
Guide and review the Security Engineer's work on detection, vulnerability management, and secure architecture
Evaluate and implement security tooling (SIEM, EDR, vulnerability scanning, etc.)
IT
Own IT operations for the company: identity and access management (SSO/MDM), endpoint security, employee onboarding/offboarding, SaaS security posture, and internal tooling
Set and enforce IT policies that scale with headcount growth without creating unnecessary friction
What We're Looking For
8+ years in security, with progressively increasing scope, including experience owning a security program (not just executing within one)
Prior experience as a first or early security hire at a high-growth startup, ideally SaaS/B2B, strongly preferred
Hands-on technical depth — this is not a purely strategic/managerial role. Comfortable engaging directly on application security, cloud security, and incident response
Direct experience owning SOC 2 (Type II) and driving compliance programs; experience with additional frameworks (ISO 27001, GDPR, etc.) a plus
Experience leading and developing a small team
Comfortable being the face of security to enterprise customers, including technical security reviews and questionnaires
Experience owning or partnering closely with IT function preferred
Excellent communicator who can translate technical risk into business terms for executives and customers alike
Why This Role
Build a security program from the ground up at a company at the center of the shift to AI-driven search
High visibility — this role sits close to leadership and directly influences enterprise sales and customer trust
A strong Security Engineer already on the team, with a clear mandate to grow the function further
Fast-growing, well-funded company (Series C, $1B valuation) with strong momentum
Location
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $300,000 to $375,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
#LI-PRO
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Profound for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Security
Profound · New York, New York, United States
Pay
$300k–375k
Setting
On-site
Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
About the Role
As our Head of Security you will build and lead the company's security program as it scales into a trusted enterprise platform. This is a foundational, high-impact role: you'll own security strategy end-to-end while staying hands-on, working alongside an existing Security Engineer to mature Profound's program from "does the right things" to "provably does the right things at enterprise scale."
You'll also own IT for the company, making this a role that spans technical security leadership and the practical, day-to-day systems that keep the company running securely.
This is a player-coach role. You should be comfortable setting strategy and talking to enterprise customers' security teams one day, and rolling up your sleeves on a threat model, an incident, or an endpoint policy the next.
What You'll Do
Security Strategy & Leadership
- Own and evolve Profound's overall security strategy, roadmap, and risk posture as the company scales
- Own the build-out and growth of the entire security function and team.
- Serve as the executive-level owner of security in customer conversations, RFPs, and security reviews with enterprise and Fortune 100 prospects and customers
- Partner closely with Engineering, Product, and Leadership to embed security into the SDLC and product roadmap
Governance, Risk & Compliance
- Own and mature Profound's compliance posture (SOC 2 Type II and beyond — e.g. ISO 27001, GDPR, and other frameworks as enterprise customers require)
- Drive audits, policy development, vendor risk management, and control operations
- Manage relationships with auditors, pen testers, and security vendors
Technical Security
- Provide technical direction and oversight for application security, cloud security (AWS/GCP), and infrastructure hardening
- Own incident response: build the program, run tabletop exercises, and lead the response when needed
- Guide and review the Security Engineer's work on detection, vulnerability management, and secure architecture
- Evaluate and implement security tooling (SIEM, EDR, vulnerability scanning, etc.)
IT
- Own IT operations for the company: identity and access management (SSO/MDM), endpoint security, employee onboarding/offboarding, SaaS security posture, and internal tooling
- Set and enforce IT policies that scale with headcount growth without creating unnecessary friction
What We're Looking For
- 8+ years in security, with progressively increasing scope, including experience owning a security program (not just executing within one)
- Prior experience as a first or early security hire at a high-growth startup, ideally SaaS/B2B, strongly preferred
- Hands-on technical depth — this is not a purely strategic/managerial role. Comfortable engaging directly on application security, cloud security, and incident response
- Direct experience owning SOC 2 (Type II) and driving compliance programs; experience with additional frameworks (ISO 27001, GDPR, etc.) a plus
- Experience leading and developing a small team
- Comfortable being the face of security to enterprise customers, including technical security reviews and questionnaires
- Experience owning or partnering closely with IT function preferred
- Excellent communicator who can translate technical risk into business terms for executives and customers alike
Why This Role
- Build a security program from the ground up at a company at the center of the shift to AI-driven search
- High visibility — this role sits close to leadership and directly influences enterprise sales and customer trust
- A strong Security Engineer already on the team, with a clear mandate to grow the function further
- Fast-growing, well-funded company (Series C, $1B valuation) with strong momentum
Location
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $300,000 to $375,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com http://tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
#LI-PRO
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
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