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Account Executive - Public Sector
Promise · Washington, D.C., United States
$140k–160k
62 days ago
♡
Software Engineer - Platform & Infrastructure
Promise · Washington, D.C., United States
$165k–220k
132 days ago
♡
Forward Deployed Engineer
Promise · San Francisco, California , United States
$175k–230k
177 days ago
♡
Software Engineering Lead
Promise · San Francisco, California , United States
$204k–245k
180 days ago
♡
Software Engineer - AI
Promise · San Francisco, California , United States
$170k–240k
183 days ago
♡
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Account Executive - Public Sector
Promise · Washington, D.C., United States
Pay
$140k–160k
Setting
On-site
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
Promise’s Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them.
As an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as opportunities to demonstrate creativity and value. Instead of relying on generic enterprise playbooks, you will take a scrappy, strategic approach that aligns Promise’s solutions with each client’s mission and procurement context.
You’ll work closely with GTM leadership to shape outbound strategy, open new verticals, and build a repeatable motion as we expand nationwide. This is a hands-on role in a high-growth environment where your success directly influences how millions of people access benefits and essential services.
WHAT YOU’LL DO
- Build and execute targeted account plans for government agencies and utilities.
- Navigate complex and slow procurement processes with patience and precision.
- Close new and expansion deals, delivering meaningful value to clients.
- Establish and grow relationships with senior stakeholders across public sector and regulated enterprises.
- Partner with Business Development and external advisors to generate and accelerate opportunities.
- Respond to and win strategic RFPs.
- Deliver tailored demos and presentations that align Promise’s products with each client’s needs.
- Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals.
- Create structured prospecting workflows and continuously improve them based on performance data.
- Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance.
- Deliver accurate forecasts and pipeline updates to GTM leadership.
- Share prospect feedback to inform the product roadmap and influence new features.
- Travel up to 50% to meet with customers and prospects.
WHAT WILL HELP YOU SUCCEED
- 5+ years of experience selling software into public sector agencies, utilities, or similarly complex regulated industries.
- Proven track record of building and closing new business in long-cycle enterprise sales environments.
- Strong network and ability to leverage senior advisors to generate outbound opportunities.
- Experience developing sales playbooks, writing prospecting copy, designing cadences, and coaching teammates.
- Metrics-driven with proficiency using CRM and GTM tools (HubSpot, Salesforce, or equivalents).
- Demonstrated ability to navigate multifaceted procurement processes, from RFPs to enterprise contracts.
- Clear, persuasive communicator skilled at storytelling for both technical and non-technical audiences.
- Comfortable working in an early-stage, fast-changing environment with a willingness to iterate and adjust strategy quickly.
- Motivated by Promise’s mission to improve how more than 80 million people access benefits and essential services.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineer - Platform & Infrastructure
Promise · Washington, D.C., United States
Pay
$165k–220k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
Promise is looking for a Platform & Infrastructure Engineer to help shape how we deliver and run software — with automation at the center of everything you do.
You'll build the systems that let us ship faster, smarter, safer, and better. Working closely with our Product and Forward Deployed Engineers, you'll give them the foundation they need to solve real customer problems — so they can stay focused on exactly that.
The through line of this role: fewer humans in the loop for the things that don't need them. That means owning deployments, environment setup, security, on-call triage, policy checks, cost reviews, and compliance evidence — and systematically taking humans out of those flows wherever it makes sense.
WHAT YOU'LL DO
- Build and own our GCP infrastructure, Kubernetes clusters, and Terraform IaC
- Own CI/CD across all services — end to end
- Build internal platforms and tooling that help product engineers ship with less friction
- Use AI to automate platform work that used to require a human
- Respond to incidents, own the postmortem, and close the loop so they don't repeat
- Partner with Engineering, IT, and Security to build the pipelines our products run on
WHAT WILL HELP YOU SUCCEED
- 5+ years in software or infrastructure, with meaningful time in a platform, infra, or SRE role
- Kubernetes experience in production
- Solid Terraform or equivalent IaC experience
- A track record of building internal systems other teams depend on and trust
- You've been on-call for things you built, and you have real opinions about what that taught you
- You use AI tools in your own work and can speak to how and why
NICE TO HAVE
- Google Cloud Platform (our primary cloud)
- ArgoCD experience
- TypeScript or Go
- Fintech, Payments, or GovTech background
- SOC 2, FedRAMP, or PCI experience
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Forward Deployed Engineer
Promise · Washington, D.C., United States
Pay
$165k–220k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
Promise is seeking a Forward Deployed Software Engineer who’s driven by impact, excited by challenge, and motivated by Promise’s mission: helping low-income families catch up on past-due bills and access the relief they deserve.
This is not your typical engineering role. You’ll be on the front lines—working hand-in-hand with utilities and government partners, solving complex integration challenges, and making sure our technology actually delivers where it matters most: in people’s lives. You’ll bring strong technical fundamentals together with empathy, patience, and the kind of customer savvy that turns a deployment into a long-term partnership.
ROLE IMPACT
In Washington State, Promise distributed $100M of energy aid in just three months, reaching nearly 700,000 households.
In Virginia and Florida, we helped ensure millions of dollars in water assistance funds reached families who might have otherwise gone without.
Our AI-powered eligibility verification now cuts approval times for programs like SNAP and LIHEAP from weeks to hours.
As a Forward Deployed Software Engineer, you’ll be on the front lines making this kind of impact possible.
WHAT YOU’LL DO
- Be the bridge: Work directly with utilities and government agencies to integrate Promise’s payment and relief products into their existing systems.
- Problem-solve in the wild: Dive into customer environments, untangling complexity and crafting creative technical solutions that actually work in the real world.
- Level up the product: Improve Promise’s products -- you will have the first hand context of what works and doesn't, if you see something to build, build it!
- Travel occasionally (up to 40% of the time): Join customers on-site to make sure things run smoothly and strengthen our relationships in person.
WHAT WILL HELP YOU SUCCEED
- Engineering chops: 4+ years of experience building and deploying production software, with fluency in environments that require adaptability and fast learning.
- Customer instincts: Experience in a customer-facing technical role where you balanced empathy with technical rigor.
- Tools of the trade: We use JavaScript / TypeScript, ETL tools, SQL, React – you don’t need to be an expert on any of these! You do need to come with a willingness to learn.
- Curiosity & grit: You don’t wait for someone to tell you the answer—you explore, experiment, and document so others can follow.
- Collaboration: This is a cross-functional role where you will be working across engineering, design, product, delivery, and sales. FDEs work across team boundaries to get things done.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Forward Deployed Engineer
Promise · San Francisco, California , United States
Pay
$175k–230k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
Promise is seeking a Forward Deployed Software Engineer who’s driven by impact, excited by challenge, and motivated by Promise’s mission: helping low-income families catch up on past-due bills and access the relief they deserve.
This is not your typical engineering role. You’ll be on the front lines—working hand-in-hand with utilities and government partners, solving complex integration challenges, and making sure our technology actually delivers where it matters most: in people’s lives. You’ll bring strong technical fundamentals together with empathy, patience, and the kind of customer savvy that turns a deployment into a long-term partnership.
ROLE IMPACT
In Washington State, Promise distributed $100M of energy aid in just three months, reaching nearly 700,000 households.
In Virginia and Florida, we helped ensure millions of dollars in water assistance funds reached families who might have otherwise gone without.
Our AI-powered eligibility verification now cuts approval times for programs like SNAP and LIHEAP from weeks to hours.
As a Forward Deployed Software Engineer, you’ll be on the front lines making this kind of impact possible.
WHAT YOU’LL DO
- Be the bridge: Work directly with utilities and government agencies to integrate Promise’s payment and relief products into their existing systems.
- Problem-solve in the wild: Dive into customer environments, untangling complexity and crafting creative technical solutions that actually work in the real world.
- Level up the product: Improve Promise’s products -- you will have the first hand context of what works and doesn't, if you see something to build, build it!
- Travel occasionally (up to 40% of the time): Join customers on-site to make sure things run smoothly and strengthen our relationships in person.
WHAT WILL HELP YOU SUCCEED
- Engineering chops: 4+ years of experience building and deploying production software, with fluency in environments that require adaptability and fast learning.
- Customer instincts: Experience in a customer-facing technical role where you balanced empathy with technical rigor.
- Tools of the trade: We use JavaScript / TypeScript, ETL tools, SQL, React – you don’t need to be an expert on any of these! You do need to come with a willingness to learn.
- Curiosity & grit: You don’t wait for someone to tell you the answer—you explore, experiment, and document so others can follow.
- Collaboration: This is a cross-functional role where you will be working across engineering, design, product, delivery, and sales. FDEs work across team boundaries to get things done.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineering Lead
Promise · San Francisco, California , United States
Pay
$204k–245k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
About the Role
Promise is looking for an Engineering Lead to lead a high-performing engineering team, scaling our platform to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact-setting direction, building AI-powered systems that last, and ensuring our work reflects Promise’s dignity-first values.
WHAT YOU’LL DO
- Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product.
- Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.
- Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.
- Elevate the resident experience: Deliver features that make it easier for families to stay on track-like flexible installments, smart reminders, and personalized plans.
- Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance.
- Automate what matters: Leverage AI and automation to eliminate inefficiencies and reduce operational overhead, without compromising on a high-quality and reliable user experience.
- Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.
- Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence.
WHAT WILL ENABLE YOU
- Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects.
- Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals.
- Systems expertise: Strong background in backend systems, system design, and secure architecture.
- Technical curiosity: Follows improvements in AI and other emerging technologies, and finds opportunities to turn new technology into useful technology.
- Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).
- Problem-solving skills: Ability to address complex challenges with simple, scalable solutions.
- Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly.
- Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes.
- Bonus points: Experience in payments, civic tech, or public infrastructure.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineer - AI
Promise · San Francisco, California , United States
Pay
$170k–240k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
At Promise, we’re transforming how people in financial difficulty connect with public services—using technology to make systems simpler, faster, and more human. As a Software Engineer - AI, you’ll design and deliver end-to-end generative AI and large language model (LLM) applications that directly power this mission.
You’ll build AI pipelines and infrastructure for prompt engineering, fine-tuning, document parsing, and RAG systems, and help bring new AI capabilities from early concept into real-world deployment. You’ll be developing AI products that will be deployed across a variety of complex customer use cases. This role requires comfort operating in ambiguity and strong technical judgment about what to build now versus what to scale over time. Your work will drive innovation, automation, and efficiency across our platform—helping government services reach people more effectively and with greater dignity.
This is a chance to be on the frontier of applied AI: shaping systems that not only push technical boundaries but also make a real-world impact at scale.
WHAT YOU’LL DO
- Build with purpose: Design and develop AI-powered applications and services, focusing on generative AI and LLMs.
- Create pipelines: Implement services for generative AI integrations, document parsing, model fine tuning, and RAG systems, ensuring they are reliable and production-ready.
- Drive automation: Partner across teams to identify opportunities where AI reduces friction, increases efficiency, and solves real-world challenges.
- Stay ahead: Track and apply advancements in the AI landscape, guiding strategy and adoption.
- Shape strategy: Contribute to the vision, goals, and roadmap for AI/ML development at Promise as an individual contributor with meaningful ownership over technical decisions.
NICE TO HAVE
While not required, we’re especially excited about candidates who:
- Have taken a product or major feature from 0→1.
- Have experience building in early-stage or high-growth environments.
- Have founded or co-founded something — even if it didn’t succeed.
- Have scaled AI-powered systems beyond initial prototypes.
- Bring strong product instincts alongside technical depth.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You’re energized by building in environments where not everything is fully defined yet.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineering Lead
Promise · Washington, D.C., United States
Pay
$200k–230k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
Promise is looking for an Engineering Lead to guide the technical vision and team behind our Payment Plans platform—the engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible, interest-free installment options, helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. It’s a product that creates a true win-win—and you’ll be at the helm.
You’ll lead a high-performing engineering team, scaling the platform and building agentic workflows to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact—setting direction, building systems that last, and ensuring our work reflects Promise’s dignity-first values.
WHAT YOU’LL DO
- Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product.
- Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact.
- Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide.
- Elevate the resident experience: Deliver features that make it easier for families to stay on track—like flexible installments, smart reminders, and personalized plans.
- Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance.
- Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts.
- Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.
- Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence.
WHAT WILL HELP YOU SUCCEED
- Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects.
- Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals.
- Systems expertise: Strong background in backend systems, system design, and secure architecture.
- Technical curiosity: Follows improvements in AI and other emerging technologies, and finds opportunities to turn new technology into useful technology.
- Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus).
- Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions.
- Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly.
- Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes.
- Bonus points: Experience in payments, civic tech, or public infrastructure.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Account Executive - Public Sector
Promise · San Francisco, California , United States
Pay
$140k–160k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
Promise’s Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them.
As an Account Executive, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as opportunities to demonstrate creativity and value. Instead of relying on generic enterprise playbooks, you will take a scrappy, strategic approach that aligns Promise’s solutions with each client’s mission and procurement context.
You’ll work closely with GTM leadership to shape outbound strategy, open new verticals, and build a repeatable motion as we expand nationwide. This is a hands-on role in a high-growth environment where your success directly influences how millions of people access benefits and essential services.
WHAT YOU’LL DO
- Build and execute targeted account plans for government agencies and utilities.
- Navigate complex and slow procurement processes with patience and precision.
- Close new and expansion deals, delivering meaningful value to clients.
- Establish and grow relationships with senior stakeholders across public sector and regulated enterprises.
- Partner with Business Development and external advisors to generate and accelerate opportunities.
- Respond to and win strategic RFPs.
- Deliver tailored demos and presentations that align Promise’s products with each client’s needs.
- Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals.
- Create structured prospecting workflows and continuously improve them based on performance data.
- Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance.
- Deliver accurate forecasts and pipeline updates to GTM leadership.
- Share prospect feedback to inform the product roadmap and influence new features.
- Travel up to 50% to meet with customers and prospects.
WHAT WILL HELP YOU SUCCEED
- 5+ years of experience selling software into public sector agencies, utilities, or similarly complex regulated industries.
- Proven track record of building and closing new business in long-cycle enterprise sales environments.
- Strong network and ability to leverage senior advisors to generate outbound opportunities.
- Experience developing sales playbooks, writing prospecting copy, designing cadences, and coaching teammates.
- Metrics-driven with proficiency using CRM and GTM tools (HubSpot, Salesforce, or equivalents).
- Demonstrated ability to navigate multifaceted procurement processes, from RFPs to enterprise contracts.
- Clear, persuasive communicator skilled at storytelling for both technical and non-technical audiences.
- Comfortable working in an early-stage, fast-changing environment with a willingness to iterate and adjust strategy quickly.
- Motivated by Promise’s mission to improve how more than 80 million people access benefits and essential services.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Deployment Strategist
Promise · Washington, D.C., United States
Pay
$150k–230k
Setting
Hybrid
Company Overview
Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.
Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.
Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.
ABOUT THE ROLE
As a Deployment Strategist at Promise, you’ll be on the front lines of impact- owning outcomes, not tasks. You’ll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals—then translate those insights into real, scalable solutions that drive measurable results.
This is not a passive customer success role. You’ll build, problem-solve, and strategize to ensure every deployment delivers lasting value—to our customers, their constituents, and Promise’s bottom line. You’ll push projects from launch to long-term growth, always focused on outcomes that matter: adoption, efficiency, revenue impact, and customer success.
If you love digging into complexity, building systems that work in the real world, and turning customer needs into scalable impact—this is your arena.
WHAT YOU’LL DO
- Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact.
- Own outcomes: Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation.
- Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can.
- Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency—ensuring Promise becomes an indispensable partner.
- Turn insight into innovation: Surface what’s working (and what’s not) from the field to influence product direction and future investments.
- Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results.
- Communicate with conviction: Build trusted relationships across all levels—from line staff to senior executives—by delivering highly effective, innovative solutions.
WHAT WILL HELP YOU SUCCEED
- Experience: 5+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in SaaS, fintech, or govtech.
- Builder’s mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world.
- Customer obsession: You go beyond surface needs to understand the “why” behind every request and solve for long-term success.
- Analytical horsepower: You’re fluent in data, financial models, and metrics that define success—and you use them to guide decision-making.
- Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment.
- Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers.
- Flexibility & grit: You’re energized by being close to the customer, field work, and the challenges of solving gnarly problems at scale.
WHO THRIVES AT PROMISE
YOU’LL LOVE IT HERE IF:
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
PROMISE IS NOT FOR YOU IF:
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
HOW WE SUPPORT OUR PEOPLE
At Promise, we invest in our team’s well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company’s success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.
- Flexible Time Off: Self-managed FTO and 12 paid holidays — we trust you to prioritize your time.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. To request a reasonable accommodation, please email accommodations@joinpromise.com.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
Promise participates in E-Verify. To learn more, view E-Verify Participation Notice and Right to Work Notice. https://www.notion.so/promisehq/E-Verify-and-Right-to-Work-Notice-36c700f194288084a365f8c30fd53993?source=copy_link
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
Bilingual Customer Support Associate (Call Center)
Promise · Fairfield, California, United States
Pay
$25/hr
Setting
On-site
Bilingual Call Center Associate supports clients struggling with utilities debt, providing bilingual customer service via phone, email, and text, promoting Promise's services, and resolving issues for a positive impact.
Listed by Promise for a position based in the United States. Employers on this board attest they are hiring domestically.
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