Position: Business Development Representative

Location: Washington DC (Preferred, On-Site), Boston (On-Site)

About Pryzm

Pryzm is transforming how companies engage with the federal government. Today, federal procurement and BD is fragmented across disconnected workflows, siloed intelligence, and institutional knowledge locked in spreadsheets and inboxes. Pryzm brings together market intelligence, budget data, program visibility, and human insights into a single platform that helps teams navigate and win in the federal ecosystem. Pryzm is backed by Tier 1 investors including a16z, and is trusted by organizations across the national security and federal technology ecosystem. Our mission is simple: deliver the best capabilities to the missions that matter most.

The Role

We're looking for a Business Development Representative to own top-of-funnel pipeline generation and outbound prospecting into defense and federal sales accounts. You'll partner closely with the rest of our Growth team in a high-impact, hands-on role as you help build and qualify pipeline to support our continued growth. You'll work directly with the sales team to identify target accounts, run outbound campaigns, and book qualified meetings that move deals into the pipeline. You'll also help refine our outbound playbook and messaging as we scale, and coordinate with the team to keep prospecting efforts aligned with what's converting.

What You’ll Do

• Drive awareness for Pryzm through identifying and prospecting accounts.

• Develop a keen understanding of the Pryzm product and value proposition.

• Send personalized and creative outbound campaigns to these prospects and book qualified meetings for our sales team.

• Take an iterative process to build, test, and measure different outbound strategies

• Conduct discovery to understand prospects’ business challenges, and articulate how Pryzm provides value to different customers based on their role, industry, and technical aptitude.

• Achieve daily, weekly, and quarterly metrics.

• Be diligent around CRM hygiene so you, and other Pryzm teams, can use that data to analyze and report on pipeline health.

What We’re Looking For

• At least 1 year of experience in SaaS, cloud, infrastructure, or technology sales development

• Strong written and verbal communication skills with the ability to engage technical and business stakeholders

• Ability to learn and articulate technical concepts related to defense, data, sales tooling, and AI infrastructure.

• Experience with outbound prospecting and multi-threaded account engagement.

• Strong organizational skills and ability to manage multiple accounts and priorities simultaneously.

• Coachable, curious, resilient, and motivated by a high-performance sales environment.

• Located in or willing to relocate to DC (Preferred) or Boston. This is a fully on-site position.

Benefits

Pryzm offers top-tier benefits for full-time employees, including:

• Competitive salary and meaningful equity

• Platinum healthcare: comprehensive medical, dental, and vision coverage fully covered for employees and dependents

• Basic Life/AD&D and long-term disability insurance fully covered, with the option to purchase additional life insurance for you and your dependents.

• Relocation assistance available

• Unlimited PTO

About Pryzm

Pryzm is transforming how organizations engage with the federal government.

Today, federal procurement and business development are fragmented across disconnected workflows, siloed intelligence, and institutional knowledge trapped in spreadsheets and inboxes. Pryzm brings together market intelligence, budget data, program visibility, and human insights into a single AI-powered platform that helps teams navigate and win in the federal ecosystem.

Big data meets CRM meets AI.

Our mission is simple: deliver the right capabilities to the missions that matter most.

The Role

We're looking for an early Customer Success leader to help build and scale Pryzm's post-sale organization.

This is not a traditional CSM role. You won't simply manage accounts or run check-ins. You'll own the systems, processes, and customer programs that ensure customers successfully onboard, adopt, renew, and expand their use of Pryzm.

You'll work directly with customers while also building the operational foundation that allows Pryzm to serve a growing customer base efficiently. That means designing onboarding experiences, creating customer education programs, establishing customer health processes, improving support operations, and identifying opportunities to strengthen retention and expansion across the portfolio.

You'll partner closely with Sales, Product, Engineering, and Implementation, serving as both the voice of the customer and a builder of the systems that scale customer success.

If you're energized by creating structure where none exists, using technology to solve operational problems, and helping customers realize meaningful value from software, we'd love to meet you.

What You'll Do

Customer Success & Retention

• Monitor customer health across the customer base and identify leading indicators of risk and expansion.

• Build proactive processes for churn prevention, adoption, and renewal readiness.

• Partner with Sales to surface and develop expansion opportunities.

• Serve as a strategic advisor to customers, ensuring they achieve measurable outcomes with Pryzm.

Support Operations

• Own and improve customer support workflows, ticketing processes, and escalation paths.

• Ensure customer issues are triaged, tracked, and resolved effectively.

• Build reporting and dashboards to measure support performance and customer health.

• Coordinate closely with Product and Engineering to resolve customer challenges.

Onboarding & Enablement

• Design and run scalable onboarding programs for new customers.

• Create playbooks, documentation, training materials, webinars, and customer education resources.

• Continuously improve the Pryzm User Guide and customer-facing content library.

• Measure onboarding effectiveness and reduce time-to-value for new users.

Systems & Process Building

• Design repeatable customer success processes that scale as the business grows.

• Leverage AI, automation, and software systems to improve efficiency and customer outcomes.

• Identify operational gaps and build solutions proactively.

• Establish best practices for how Pryzm engages customers after the sale.

What We're Looking For

• 2–6 years of experience in Customer Success, Account Management, Solutions Consulting, Operations, or another customer-facing SaaS role.

• Strong communication skills, both written and verbal.

• Demonstrated ability to manage customer relationships while also improving processes and systems behind the scenes.

• Excellent organizational skills and a track record of owning complex initiatives from start to finish.

• Strong commercial instincts with an understanding of customer health, retention, and expansion.

• Comfort working in ambiguity and building without a playbook.

• A bias toward action and a willingness to take ownership of problems. High-urgency a must.

• Tech-native and systems-oriented; naturally looks for opportunities to automate and scale.

• Experience with GovCon, federal procurement, defense technology, or related markets is a plus, but not required.

Qualifications

• Located in or willing to relocate to Boston, New York City, or Washington DC.

• This is a fully on-site position.

• US Person required.

• Veterans and candidates with military, intelligence community, or federal market experience are strongly encouraged to apply.

• Willingness to periodically travel to customer sites as needed.

Benefits

Pryzm offers top-tier benefits for full-time employees, including:

• Competitive salary and meaningful equity.

• Platinum healthcare: comprehensive medical, dental, and vision coverage fully covered for employees and dependents.

• Basic Life/AD&D and long-term disability insurance fully covered, with optional supplemental coverage available.

• Relocation assistance available.

Position: Forward Deployed Engineer (Delta)

Location: Boston, NYC, Washington DC (On-Site)

About Pryzm

Pryzm is transforming how organizations engage with the federal government. Today, federal procurement and business development is fragmented across disconnected workflows, siloed intelligence, and institutional knowledge locked in spreadsheets and inboxes. Pryzm’s AI brings together market intelligence, budget data, program visibility, and human insights into a single platform that helps teams navigate and win in the federal ecosystem. Big data, meets CRM, meets AI. Our mission is simple: deliver the right capabilities to the missions that matter most.

The Role

Forward Deployed Engineers at Pryzm are the rare engineers who are equally at home in a terminal and in a customer briefing. You will live at the boundary between our product and the hardest operational problems in the federal ecosystem: understanding user needs, implementing product, connecting integrations, and writing code to deliver on the most important outcomes for a customer - whether a government contractor or the government themselves.

FDEs are builders who also sit close to the customer, accelerating time-to-value for new deployments, and solving problems that no one has fully defined yet. We are looking for product-minded engineers who are energized by constraints, thrive under ambiguity, and find deep satisfaction in seeing their work create real-world impact, not just ship.

What You’ll Do

• Deploy and configure the Pryzm platform in customer environments, including data ingestion pipelines, integrations, and custom workflow automation

• Write production-quality code (scripts, APIs, and lightweight applications) to extend platform capabilities and solve customer-specific problems

• Integrate Pryzm with third-party data sources, government systems, and customer infrastructure

• Diagnose and resolve technical issues rapidly in the field, with limited access to core infrastructure or remote support

• Translate operational requirements from non-technical stakeholders into clean technical specifications and working software

• Build tooling, templates, and reusable components that accelerate future deployments

• Partner with the product engineering team to surface field-discovered bugs, feature gaps, and architecture feedback

• Own technical relationships with customer engineers, data teams, and IT/security leads

• Contribute to internal knowledge bases, deployment playbooks, and engineering documentation

What We’re Looking For

• 2+ years of software engineering / forward deployed engineering experience, with a strong foundation in at least one backend language (Python, Go, Java, or similar), at a top tier-startup, enterprise, or your own projects

• Hands-on experience deploying or integrating software in complex, real-world environments, not just greenfield development

• Fluency with data: SQL, ETL pipelines, REST APIs, and working with structured and unstructured data sources

• Strong debugging instincts and the ability to diagnose problems across the full stack, including infrastructure and networking layers

• A customer mindset: you understand that the best technical solution is the one that actually gets used

• Exceptional written and verbal communication: you can explain a complex system to a program manager and a junior analyst in the same conversation

• Experience working in or alongside the federal government, defense, or intelligence community is a strong plus

Qualifications

• Located in or willing to relocate to New York, Washington DC, or Boston. This is a fully on-site position.

• US Person required

• Veterans and those with military or intelligence community backgrounds strongly encouraged to apply

• Willingness for regular customer travel

Benefits

Pryzm offers top-tier benefits for full-time employees, including:

• Competitive salary and meaningful equity

• Platinum healthcare: comprehensive medical, dental, and vision coverage fully covered for employees and dependents

• Basic Life/AD&D and long-term disability insurance fully covered, with the option to purchase additional life insurance for you and your dependents

• Relocation assistance available

About Pryzm

Pryzm is transforming how companies engage with the federal government.

Today, federal procurement and capture is fragmented across disconnected workflows, siloed intelligence, and institutional knowledge locked in spreadsheets and inboxes. Pryzm brings together market intelligence, budget data, program visibility, and human insights into a single platform that helps teams navigate and win in the federal ecosystem.

Built by alumni from Palantir, Lockheed Martin, and leading AI companies, Pryzm is trusted by organizations across the national security and federal technology ecosystem. Our mission is simple: deliver the right capabilities to the missions that matter most.

The Role

As Pryzm’s Head of Marketing you will define Pryzm’s brand strategy.

This is a high-impact, founding-level opportunity for someone who wants to define how Pryzm presents itself to the world and shape the marketing voice of a rapidly scaling defense and federal civilian technology company.

You will work closely with leadership, product, engineering, and sales to translate technical capabilities into clear, compelling messaging that resonates with our customers.

You will play a foundational role in shaping Pryzm’s brand, launches, and marketing engine as the company scales.

What You'll Do

Own Pryzm’s product narrative and positioning

• Define and continuously refine how Pryzm communicates its value to the federal and national security ecosystem.

• Translate complex product capabilities into clear, compelling messaging that resonates with customers and differentiates Pryzm in the market.

Lead product launches and go-to-market execution

• Partner with product and engineering to plan and execute product launches, ensuring new capabilities are introduced with strong messaging, coordinated campaigns, and clear customer value.

Enable the sales team with best-in-class collateral

• Develop high-quality sales assets, including pitch decks, one-pagers, case studies, and demo narratives, that help the sales team clearly communicate Pryzm’s value and win complex enterprise deals.

Shape Pryzm’s digital marketing presence

• Own messaging and customer journey across the website and key digital channels, and develop content that drives awareness, engagement, and qualified inbound pipeline.

Build and scale marketing foundations

• Work with leadership and external partners on communications, PR, and marketing initiatives while helping establish the early marketing infrastructure that will support Pryzm’s growth.

What We’re Looking For

• Deep gig experience in owning and developing visuals, content, brands, and narratives, or 2+ years of VC-backed, high growth SaaS marketing experience (at least 1 year of product marketing experience)

• Background in determining strategic direction and execute against that strategy

• Experience translating complex products into clear, compelling messaging

• Exceptional taste and design preferences as evidenced by your portfolio

• Familiarity with digital marketing, content strategy, and brand positioning

• Comfort operating in a fast-moving startup environment with significant ownership

• Strong product intuition and the ability to collaborate closely with engineers and product teams

Qualifications

• Located in or willing to relocate to Boston, DC, or NY

• US Person

• Veterans strongly encouraged to apply

• Willingness for occasional travel
  

Benefits

Pryzm offers top-tier benefits for full-time employees, including:

• Competitive salary and meaningful equity

• Platinum healthcare: comprehensive medical, dental, and vision coverage fully covered for employees and dependents

• Basic Life/AD&D and long-term disability insurance fully covered, with the option to purchase additional life insurance for you and your dependents.

• Relocation assistance available