Manager, Renewal Accounts
Job Description
Rapid7 is seeking an execution-focused leader to drive renewal performance, forecast accuracy, and team development across our Renewal Account Management organization. In this role, you will lead a high-performing team accountable for predictable retention outcomes and exceptional customer experiences.
About the Team
The Renewal Account Management team powers Rapid7’s recurring revenue growth (ARR) by securing customer retention and driving commercial execution across our global customer base. We partner closely with Sales, Customer Success, Finance, and Operations to deliver high-quality renewal experiences and protect gross retention.
About the Role
As a Manager, Renewal Accounts, your primary responsibility will be to lead, coach, and scale a team of Renewal Account Managers while holding commercial accountability for retention performance and forecast accuracy. Specifically, your focus will be to:
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Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads to build confident commercial owners.
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Establish clear expectations for role execution, deal ownership, inspection cadences, and renewal accountability.
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Own overall renewal performance and forecast accuracy across the assigned book of business.
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Guide teams through complex negotiations, at-risk renewals, deal hygiene standards, and customer escalations.
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Partner cross-functionally with Sales, Customer Success, Channel, Finance, and Legal to ensure unified renewal execution.
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Maintain operational excellence and accurate reporting using Salesforce, Clari, and internal forecasting tools.
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Monitor renewal health signals, identify systemic risks, and implement strategy, pricing, and policy governance.
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Reinforce renewal playbooks, framework execution, and continuous enablement in partnership with leadership.
The skills and qualities you’ll bring include
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Bring 4+ years of SaaS renewals, account management, or commercial ownership experience.
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Demonstrate 2+ years of direct people leadership experience managing commercial or customer-facing teams.
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Hold yourself and others responsible for driving retention outcomes, forecast accuracy, and clear deal ownership standards.
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Build a global network and work across boundaries with Sales, Customer Success, Finance, and Legal to create alignment.
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Think big and act small by breaking renewal targets into actionable milestones, cadence discipline, and operating rhythms.
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Embrace difficult conversations, actively listen, and check for understanding during complex commercial negotiations and risk escalations.
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Display advanced proficiency in Salesforce, Clari, and modern revenue forecasting platforms.
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Exhibit a strong analytical mindset, commercial rigor, and a track record of driving predictable retention results at scale.
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Bring background experience within the cybersecurity or enterprise SaaS industry.
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Embody Rapid7’s core values to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.
#LI-MCR
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The annual salary range for this role, depending on location, is:
United States: $110,500.00 – 149,500.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Senior Renewal Account Manager
Job Description
Rapid7 is seeking a strategic and results-oriented Senior Renewal Account Manager to lead renewal and expansion efforts across our most complex customer accounts. In this role, you will own high-value, enterprise, multi-product renewal negotiations, engage directly with executive stakeholders, and drive predictable retention and recurring revenue growth.
About the Team
The Renewal Account Management team powers Rapid7’s recurring revenue strategy by securing retention and expanding commercial partnerships across enterprise accounts. We partner closely with Sales, Customer Success, Channel, and Finance to deliver seamless customer experiences and sustained business value.
About the Role
As a Senior Renewal Account Manager, your primary responsibility will be to lead end-to-end renewal execution and drive commercial growth across strategic accounts. Specifically, your focus will be to:
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Own the end-to-end renewal process for assigned enterprise accounts, ensuring timely and accurate contract execution.
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Develop and execute data-driven renewal strategies that align customer business goals with Rapid7 commercial priorities.
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Lead high-stakes contract, pricing, and term negotiations with senior executive stakeholders and procurement teams.
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Build trusted relationships across customer executive, finance, and procurement functions to maintain account continuity.
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Identify, qualify, and execute portfolio expansion opportunities in close partnership with Sales and Channel teams.
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Maintain accurate renewal forecasts, deal hygiene, and account insights using Salesforce and Clari.
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Serve as a mentor to Renewal Account Managers, offering guidance on deal structuring, negotiation strategies, and best practices.
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Collaborate with leadership to refine renewal playbooks, retention workflows, and team enablement initiatives.
The skills and qualities you’ll bring include
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Bring 4–6+ years of SaaS renewals, account management, or commercial sales ownership experience with proven retention success.
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Demonstrate expertise managing complex, multi-product enterprise renewal cycles and channel ecosystems.
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Hold self and others responsible for driving predictable retention outcomes, forecast accuracy, and clear deal ownership.
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Build a global network and work across boundaries with Sales, Customer Success, and Finance to deliver cohesive strategies.
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Think big and act small by breaking renewal targets into clear account plans, time-bound milestones, and risk mitigation steps.
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Embrace difficult conversations, actively listen, and check for understanding during high-stakes contract negotiations and escalations.
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Display strong executive communication skills and advanced proficiency in Salesforce, Clari, and forecasting tools.
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Exhibit analytical rigor, strong business judgment, and a track record of balancing customer advocacy with commercial outcomes.
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Bring prior experience within the cybersecurity or enterprise SaaS industry.
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Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.
#LI-MCR
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The annual salary range for this role, depending on location, is:
United States: $87,600.00 – 118,400.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Renewal Account Manager
Job Description
Rapid7 is seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. In this high-impact position, the commercial contact leads key renewal discussions, coordinates cross-functional stakeholders, and ensures a seamless experience from quote to close. This individual will directly contribute to recurring revenue, customer retention, and strategic growth.
About the Team
The Commercial Renewals team partners closely with Sales, Customer Success, Finance, and Channel partners to ensure customer retention and drive long-term value. This team operates in a collaborative, fast-paced environment dedicated to delivering strong outcomes for both customers and Rapid7.
About the Role
As a Renewal Account Manager, your primary responsibility will be to lead and execute renewal and expansion strategies across assigned mid-tier commercial accounts to maximize recurring revenue and customer retention. Specifically, your focus will be to:
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Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
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Proactively engage customer decision-makers, procurement, and channel partners to confirm renewal intent and resolve commercial blockers prior to expiration.
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Partner with Sales and Customer Success teams to identify, qualify, and execute upsell and cross-sell opportunities within existing accounts.
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Maintain accurate forecasting, pipeline tracking, and account documentation within Salesforce, Clari, and internal reporting tools.
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Analyze renewal metrics and customer usage data to uncover trends, mitigate risk, and optimize renewal workflows.
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Support team enablement by contributing to renewal playbooks, best practices, and peer mentorship initiatives.
The skills and qualities you’ll bring include:
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2 to 4 years of experience in SaaS renewals, account management, or commercial sales ownership experience with demonstrated retention success.
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Strong commercial acumen and negotiation capabilities to balance customer outcomes with business objectives.
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Proven experience in Salesforce and forecasting platforms to maintain forecast accuracy and operational rigor.
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Technical or cybersecurity industry experience with a strong understanding of SaaS subscription models.
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Bring strong accountability by establishing ownership, clear expectations, and driving outcomes that deliver value for customers and the business.
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Demonstrate cross-functional collaboration by working across sales, finance, customer success, and partner networks to deliver aligned results.
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Apply effective decision-making to resolve challenges, streamline contract approvals, and maintain operational momentum.
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Exercise clear communication and executive presence to influence key decision-makers and procurement teams.
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Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.
#LI-MCR
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The annual salary range for this role, depending on location, is:
United States: $66,300.00 – 89,700.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Analyst, Strategy & Transformation
Job Description
At Rapid7, we translate high-priority strategic vision into operational realities that keep a $1B+ enterprise moving forward. We are seeking a Strategy & Transformation Analyst to conduct rigorous strategic and financial analysis, evaluate M&A opportunities, and act as a strategic partner to leaders across the business.
About the Team
The Transformation team is a newly created group positioned to work directly alongside executive leadership and across all areas of the business. Acting as the bridge between strategic planning and high-impact execution, the team is dedicated to driving key corporate strategy and transformational initiatives that shape the future of our organization.
About the Role
As a Strategy & Transformation Analyst, your primary responsibility will be to drive corporate strategy, evaluate market opportunities, and support M&A execution.
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Serve as a strategic partner to business leaders on critical topics including product strategies, market entry, competitive positioning, operational improvement, and customer opportunity capture.
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Create complex financial models to evaluate strategic scenarios and conduct valuation analyses using DCF, comparable companies, precedent transactions, and sum-of-the-parts methodologies.
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Evaluate potential targets, partners, and investments while helping prepare deal materials (teasers, info memos, management presentations, term sheets).
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Support due diligence by coordinating with cross-functional teams to identify risks and opportunities.
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Conduct market research and competitive analysis to assess industry trends, track deal activity, and evaluate the financial performance of peer companies and adjacent sectors.
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Synthesize complex findings into executive-ready PowerPoint decks and presentation materials for strategic discussions with executive leadership and the Board.
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Support the development and maintenance of Rapid7’s annual and long-range strategic plans, helping align company priorities with market opportunities.
The skills and qualities you’ll bring include
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Bring 1.5–3+ years of investment banking, corporate development, or corporate strategy experience with a heavily quantitative background.
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Demonstrate proven ability to build financial models from scratch and apply core valuation methodologies (DCF, comps, precedents) to evaluate corporate strategy bets and M&A opportunities.
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Possess exceptional writing and presentation skills, with a track record of translating complex analyses into concise, executive-ready presentations to foster commitment from stakeholders.
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Hold strong familiarity with M&A execution processes, due diligence, deal documentation, and competitive landscape analysis.
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Demonstrate a deep interest in enterprise technology, SaaS metrics, deal activity, and how tech companies scale and transform.
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Manage multiple parallel work streams independently by establishing ownership, clear expectations, and holding self and others responsible for driving outcomes.
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Build a global network and work across boundaries with cross-functional business leaders to deliver sustainable improvements that create business and customer value.
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Apply a strong understanding of self to adapt to group dynamics, leverage agility, and navigate complex strategic scenarios.
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Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.
#LI-PK2 #LI-Remote
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The annual salary range for this role, depending on location, is:
United States: $78,200.00 – 105,800.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
Account Executive, Commercial
Job Description
Are you ready to help organizations worldwide secure their digital futures? Rapid7 is looking for an Account Executive to join our dynamic Commercial Sales team, where you will serve as a strategic partner to clients and directly drive the company’s global expansion. This quota-carrying role offers a unique opportunity to advance your sales career through best-in-class enablement while making a tangible impact on global cyber security. Rapid7 operates in a hybrid work environment with an expectation of 3 days in-office and 2 days remote.
About the Team
Rapid7’s Commercial Sales team is responsible for driving business at mid-market companies (up to 1,000 employees) across North America. We set you up for success by providing support and transparent communication from the sales leadership team, including 1-on-1 coaching and feedback from your direct manager. In addition to our new hire onboarding program, Account Executives are provided best-in-class sales enablement training focused around our industry and how to sell our product portfolio, along with follow-up training and coaching sessions paired with sales process and methodology training. Our tools include ZoomInfo, LinkedIn Sales Navigator, Gong, Salesloft, and Salesforce to help you remain competitive and uncover new business opportunities.
About the Role
As an Account Executive, your primary responsibility will be to drive net new sales while managing upsell opportunities within your assigned territory. Specifically, your focus will be to:
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Meet and exceed assigned sales quotas by identifying, qualifying, and closing new business opportunities within mid-market accounts
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Prospect creatively and position the Rapid7 product portfolio strategically to align with unique client requirements
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Establish credibility as a trusted cybersecurity industry advisor to influence client decisions and advocate for their organizational needs
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Monitor competitor offerings continuously to identify market strengths, vulnerabilities, and emerging trends
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Transform direct client feedback into actionable sales strategies to mitigate competitive risks and capture new business
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Collaborate cross-functionally with Sales Engineering, Sales Operations, and Customer Success teams to ensure seamless product implementation and account expansion
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Maintain accurate, up-to-date daily records of sales activity, forecasting data, and opportunity metrics within Salesforce
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Execute targeted contract negotiations to close win-win business solutions effectively
The skills and qualities you’ll bring include:
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Possess 1+ year of successful B2B sales closing experience
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A proven track record of driving revenue through proactive prospecting, new business acquisition, and account retention
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Exhibit high responsiveness to client needs and the capacity to operate effectively under pressure and independently
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Adapt quickly to shifting business priorities while absorbing complex industry knowledge
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Apply critical thinking and a strong sense of urgency when acquiring and serving customers
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Maintain flexibility to travel up to 10% for on-site client meetings as required
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Hold yourself and Channel partners responsible for driving meaningful revenue outcomes across your assigned territory
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Communicate in a clear, persuasive manner that highlights business objectives, technical rationale, and strategic value
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Build a strong internal network to work across boundaries and collaborate with cross-functional assets to deliver the best solutions for customers
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Embody our core values to foster a culture of excellence that drives meaningful impact and collective success
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.
#LI-PK2
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The annual salary range for this role, depending on location, is:
United States: $75,000.00 – 90,000.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
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