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ABOUT RUNDOO ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry. ABOUT THE ROLE 💼 You'll be based out of the San Francisco Bay Area and own product research on new industries for Rundoo. Today, we serve paint, hardware, and farm & feed stores; we have a dozen more verticals on our radar (lumber, flooring, plumbing, auto, and more) and your role is to figure out which to enter and how. That means defining the ICP for a new industry, quantifying it, talking to owners in their stores, mapping the GTM, sketching the roadmap of features Rundoo would need to build to win them, and getting the first few pilot clients live. You'll report directly to our CEO, Nick https://www.linkedin.com/in/hershey-nick/, and work shoulder-to-shoulder with the engineering team led by Andrew https://www.linkedin.com/in/beckman-andrew/. You'll spend ample time with customers in their stores. There is simply no replacement for in-person time spent with the customers. WHAT YOU'LL DO AS A PRODUCT MANAGER AT RUNDOO 🗒️ - Own a new vertical end-to-end: define and size the market, drive the features to completion, and launch the GTM motion to tackle it. - Talk to operators in person: spend time in stores to understand what matters to them. - Build the roadmap: translate field research into a concrete, sequenced feature plan with engineering. - Land the first pilots: find and close 5+ pilot clients in your industry to prove the market. - Define the GTM strategy: identify the channels, partners, and events that matter. REQUIREMENTS ☑️ - 2+ years in consulting, banking, or an equivalent field that has helped you develop strong communication and prioritization skills. - Based in the SF Bay Area and comfortable working from our office 4 days per week. - Excited to get out there because all the good learning happens from being with the customer. - Excellent communication able to synthesize messy field research into clear, defensible roadmaps. - Working through rejection because many prospects will say no :) - Curiosity about overlooked, traditional industries. BONUS POINTS 🌟 - Familiarity with building materials, construction supply, or other hardline industries - Experience with vertical SaaS - A track record of cold outreach producing real outcomes (interviews, deals, partnerships) COMPENSATION 💵 - Base salary: $193K - $210K - Equity package: $156k - $167k BENEFITS 🏋️ - Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents) - Life Insurance - 401k with Betterment - Unlimited PTO with 10 company paid holidays - In-office gym - Daily team lunches - Learning materials and audiobook subscriptions ABOUT THE TEAM 👥 This is a brand-new role at Rundoo, so you'll be one of our first product hires. Your closest collaborators: 1. Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; sets the industry priorities and the product bar 🍫 2. Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford; led engineering at Apple & Anova; you'll plan roadmaps with him and his team 🩰 3. Your peer PM: we're hiring two! The same role but with different industries 🙂 4. The GTM team: assuming you launch successfully, you’ll work with Matt https://www.linkedin.com/in/matthew-kestufskie/ and Vidhan to start selling into this new industry. INTERVIEW PROCESS 🎤 1. Intro call with Amanda https://www.linkedin.com/in/amandamendiola888/ (30 min, remote): For us, understand your what you’re looking for. For you, what Rundoo and this role are about. Hopefully we both find it to be a good fit. 2. Take-home Overview & Chat with Nick (30 min) 3. Take-home: industry deep-dive (~1 week, paid): We find take homes are great predictors of success on the job. We’ll have you (a) talk to 3+ store owners via cold outreach, (b) size the market, (c) propose the top roadmap Rundoo needs to win, and (d) sketch a GTM hypothesis. 4. Onsite (full day, in-person): Pressure test the roadmap from your take-home with design, engineering, and GTM. Also, eat lunch. 5. Reference Check 6. Offer ABOUT OUR FOUNDERS 🌲 1. Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰 2. Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 HOW WE'VE FUNDRAISED 💰 We've raised $48m across four rounds: 1. A $2m pre-seed led by Kent Bennett https://www.bvp.com/team/kent-bennett at Bessemer https://www.bvp.com/ with participation from Plug & Play, Quiet Capital, and Sequoia. 2. A $5m seed led by Caitlin Bolnick Rellas https://www.crv.com/team/caitlin-bolnick-rellas at CRV https://www.crv.com/. 3. An $11m series A led again by Bessemer and CRV. 4. A $30m series B led by Battery. https://www.battery.com

Listed by Rundoo for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

208 days ago

Product Support Specialist

Rundoo · United States

Pay

$83k

Setting

Remote

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ABOUT RUNDOO ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry. ABOUT THE ROLE LOCATION: CHICAGO (HYBRID) - 1 - 2X A WEEK WORKING HOURS & COVERAGE - Coverage window: Our support line runs 5:00am CT – 8:00pm CT (a 15-hour, coast-to-coast window), Monday–Friday, with 8am - 6pm CT coverage on weekends. - Your shift: You'll be based in Central time and work five 10-hour days — roughly a 50-hour week. This is a salaried, full-time role. Your shift is typically the morning open (5:00am–3:00pm CT) or a mid shift (8:00am–6:00pm CT); comfort with an early start is required. - We are hiring for 2 shifts: - Opening Shift — Monday–Friday, 5:00am–3:00pm CT - Mid Shift + Weekends — Monday–Wednesday, Saturday & Sunday, 8:00am–6:00pm CT (Thursday & Friday off) - Cross-training: Everyone on the team is cross-trained across shifts and rotates fairly — no one is permanently assigned to weekends. THE ROLE As a Product Support Specialist at Rundoo, you will be the primary point of contact for clients in their time of need. You'll help independent hardware and paint store owners solve problems across our full ERP platform—from POS transaction issues to inventory sync problems, accounting reconciliation, and user training questions. You'll work alongside Robbie and Tim to provide coast-to-coast coverage for our growing client base. This role is ideal for someone who thrives on problem-solving, enjoys helping small business owners succeed, and wants to grow with a fast-paced startup. You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success and Engineering teams to ensure client needs are met and product improvements are identified. WHAT YOU'LL DO 🗒️ - Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and their staff - Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions - Perform data analysis and reconciliation work using spreadsheets to investigate balance discrepancies and help clients understand their numbers - Collaborate with Engineering to communicate customer issues, submit detailed bug reports with reproduction steps, and help troubleshoot technical problems - Leverage AI-assisted tools (Intercom AI, ChatGPT, Claude) to improve response quality, efficiency, and documentation - Partner with Client Success team by escalating at-risk accounts, identifying training needs, and flagging patterns that indicate broader issues - Contribute to knowledge base by documenting solutions, creating help articles in Notion, and improving self-service resources - Maintain metrics including <24hr resolution time for 90%+ of tickets, <5min average first response time, and >80% customer satisfaction WHAT WE'RE LOOKING FOR ☑️ ESSENTIAL QUALITIES We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate is smart, hungry to learn, and thrives on solving problems independently. CORE COMPETENCIES: - Exceptional attention to detail - You catch discrepancies others miss, especially when working with numbers and data - Strong independent problem-solver - You can troubleshoot ambiguous issues without constant hand-holding - Excellent written and verbal communication - You can explain complex concepts clearly to non-technical small business owners - Organizational excellence - You can manage multiple priorities, juggle competing tickets, and maintain composure during high-volume periods - Customer-centric mindset - You genuinely enjoy helping people and build positive relationships even when customers are frustrated - Comfort with ambiguity - You can navigate situations without clear answers and figure out solutions through research and creative thinking VALUABLE EXPERIENCE (BUT NOT REQUIRED) Any of the following backgrounds could set you up for success: - Prior customer support or technical support experience in any industry - Experience with SaaS products or technology companies - Accounting, bookkeeping, or financial reconciliation background - Retail, POS, or small business operations experience - Technical troubleshooting ability with software applications TECHNICAL REQUIREMENTS - Comfortable learning and becoming expert in complex software (our full ERP platform) - Proficient with spreadsheets (Google Sheets/Excel) for data analysis - Strong analytical skills for investigating balance discrepancies and data issues - Able to work during required hours. BONUS POINTS 🌟 - Direct familiarity with or experience in paint and hardware, building materials, construction supply, or related industries - Comfortable adapting to a dynamic startup environment where priorities shift and new challenges arise regularly - Proven experience helping customers adopt new workflows or systems (change management) - Experience with Intercom, Zendesk, or similar support platforms COMPENSATION 💵 - Base Salary: $83K - Equity: $13,000 - $14,000 equity grant value - Benefits: See below ABOUT THE TEAM 👥 Here is the current makeup of the teams you’ll be working most closely with: 1. Claire https://www.linkedin.com/in/claire-byrne-2136231b/ (Manager, Client Success) 2. Robbie https://www.linkedin.com/in/robert-lamb-033673358/ (Product Support Specialist) 3. Tim (Product Support Specialist) 4. Reggie https://www.linkedin.com/in/reggie-bowles-9989082a/ (Client Success Manager) 5. Vidhan https://www.linkedin.com/in/vidhanagrawal/ (Head of Client Experience) INTERVIEW PROCESS 🎤 1. Talent Screen: 20 minutes A conversational chat with Amanda https://www.linkedin.com/in/amandamendiola888/, our founding recruiter, to get to know one another, share more about the role, and answer any initial questions you have. 2. First Round: 30 minutes A conversation with Claire https://www.linkedin.com/in/claire-byrne-2136231b/ focused on your experience and background. 3. Onsite Interview: River North, Chicago A half-day on-site where you'll meet several members of the team: - Escalation Role-Play & Communication Skills (30 min) - with Leslie - Troubleshooting Exercise (30 min) - with Robbie https://www.linkedin.com/in/robert-lamb-033673358/ - Team Conversation (15 min) - with Vidhan https://www.linkedin.com/in/vidhanagrawal/ - Lunch with the Team (1 hour) - an informal chance to connect with future teammates 4. Final Call: 15 minutes A quick conversation with Nick to wrap up and address any remaining questions. 5. Reference Check We'll reach out to your provided references as a final step before extending an offer. ABOUT OUR FOUNDERS 🌲 1. Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰 2. Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 HOW WE'VE FUNDRAISED 💰 We've raised $48m across four rounds: 1. A $2m pre-seed led by Kent Bennett https://www.bvp.com/team/kent-bennett at Bessemer https://www.bvp.com/ with participation from Plug & Play, Quiet Capital, and Sequoia. 2. A $5m seed led by Caitlin Bolnick Rellas https://www.crv.com/team/caitlin-bolnick-rellas at CRV https://www.crv.com/. 3. An $11m series A led again by Bessemer and CRV. 4. A $30m series B led by Battery. https://www.battery.com

Listed by Rundoo for a position based in the United States. Employers on this board attest they are hiring domestically.

Sales

440 days ago

Account Executive

Rundoo · United States

Pay

$92k

Setting

Remote

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ABOUT RUNDOO ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry. WHAT YOU’LL DO AS AN ACCOUNT EXECUTIVE AT RUNDOO 🗒️ You'll be on the ground floor of a high-growth, venture-backed startup reshaping how building materials retailers run their businesses. - You'll be based out of Chicago / Chicagoland and lead the entire sales process from lead generation to close. This role is primarily outbound sales through a combination of inside and outside sales strategies. You’ll report to Rundoo’s Head of Sales, and work closely with a team of peers who do the same role in other regions. Plus, you will collaborate closely with industry veterans like Reggie https://www.linkedin.com/in/reggie-bowles-9989082a/ and a team of accomplished implementation professionals and BDRs. - You’ll spend about 50% of your time in-person in office, collaborating closely with team members, and 50% traveling throughout your territory to meet customers in-person. REQUIREMENTS ☑️ - You live in the Chicago / Chicagoland area and can work from our office ~50% of the time. - You are excited to close deals and carry a quota. - You have a valid U.S. driver’s license. - You’re energized by frequent travel (~50%) across your assigned states. - You love building strong relationships with customers: from first conversation through close. BONUS POINTS 🌟 - You've successfully closed new business deals in the $15K–$20K ARR range, especially at Series A startups or companies in a similar growth stage. - You have experience hunting and closing net-new business in a field sales role. - You’re familiar with the building materials or construction supply industry: ideally retail. - You love friendly competition and thrive in a high-performance team. - You’ve sold a product that is new to the market or required process change for the customer. INTERVIEW PROCESS 🎤 - Intro Call (30 min) - Remote: - An informal conversation with our Recruiting Team to get to know one another. - Round 1 (30 min) - Remote: - A fast-paced learning session with Matt, our Head of Sales: - Cold Call Exercise: How you qualify prospects, uncover pain points, and set up the next steps in the conversation. - Experience Discussion: Diving into your sales background and talk about the skills and qualities that will help you succeed in this role. - Round 2 (2 hours total) - In-person: - Discovery: Understanding the prospect’s pain points and how Rundoo solves them. - Demo: Showcasing how Rundoo meets the prospect's needs. - Close: Closing the deal or disqualifying based on the conversation. - Lunch: If your interview falls near lunch or dinner, you'll join Matt for a meal. If you can't make it, we'll find another time. - Founder Chat (15 mins) - Remote: Call with our CEO, Nick. - Reference Check - Offer ABOUT THE TEAM 👥 Sales - Andy https://www.linkedin.com/in/andymikeska/ - An Oklahoma State alum (Go Pokes!) and proud dad with over 10 years of tech sales experience, this team member has found a passion at Rundoo in helping the Davids of the world take on Goliath—giving small businesses the tools and technology they need to win big. When not working with customers, there’s a good chance you’ll find them on the golf course, fully embracing the role of weekend warrior. - Luke https://www.linkedin.com/in/lukerastetter/ - Once a high school Religious Studies and Psychology teacher, later inspired by the Steve Jobs era at Apple Retail to dive into tech. That spark led to a career in SaaS with Salesforce and G2, blending teaching roots with a passion for helping people solve problems through software. - Matt https://www.linkedin.com/in/matthew-kestufskie/- Studied history at Northwestern; taught middle school in Chicago, led sales for a consumer goods start-up, joined Rundoo as an AE and now leads the sales team; former competitive angler (bass fishing 🎣) and current husband and father (👶) - Reggie http://www.linkedin.com/in/reggie-bowles-9989082a - With 39 years in the paint and decorating industry, including time as a Benjamin Moore rep, 20 years as a store owner, and 13 years selling retail management systems, this team member has seen it all. Excited by Rundoo’s rapid growth and the move into hardware and supply stores, they’re passionate about bringing the latest POS technology to independent retailers. - Ryan https://www.linkedin.com/in/ryanaugustine/ - A husband, dad, and sales lead at Rundoo, always passionate about family, the outdoors, and lowering the golf handicap. Success means working hard, having fun, and making a positive impact along the way. - Sam http://www.linkedin.com/in/samfew - Helping small businesses do more than just run efficiently—helping them thrive. As Franklin County Paint put it: “This go-live was the most excited I’ve been about my business in over 15 years.” Built on a family atmosphere, the focus is always on lifting others up and celebrating wins together. COMPENSATION 💵 - Salary: $92,000 annually - Commission: $100,000 annually (based on performance and targets met) - OTE Potential: $192,000 annually, with no cap - Equity: $54,794 initial grant value, vesting over 4 years BENEFITS 🏋️ - Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents) - Life Insurance - 401k with Betterment - Unlimited PTO with 10 company paid holidays - In-office gym - Daily team lunches - Learning materials and audiobook subscriptions - We use Carta Total Rewards to benchmark a competitive compensation package: - Base Salary: $92K - Uncapped Commission (On-Target Earnings): $192K - In addition to base and commission, you’ll receive an equity package. ABOUT OUR FOUNDERS 🌲 1. Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰 2. Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 HOW WE'VE FUNDRAISED 💰 We've raised $48m across four rounds: 1. A $2m pre-seed led by Kent Bennett https://www.bvp.com/team/kent-bennett at Bessemer https://www.bvp.com/ with participation from Plug & Play, Quiet Capital, and Sequoia. 2. A $5m seed led by Caitlin Bolnick Rellas https://www.crv.com/team/caitlin-bolnick-rellas at CRV https://www.crv.com/. 3. An $11m series A led again by Bessemer and CRV. 4. A $30m series B led by Battery. https://www.battery.com

Listed by Rundoo for a position based in the United States. Employers on this board attest they are hiring domestically.

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