Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

We are looking for a strategic, account-obsessed Field Marketing Manager to own and scale our hosted events program across North America. This role sits at the intersection of field marketing and ABM, your primary focus will be designing and executing high-impact 1:1 and 1:few experiences that open doors, accelerate pipeline, and deepen relationships with our most important target accounts.

You will work hand-in-hand with our ABM Manager to translate account intelligence into curated event experiences: executive dinners, VIP roundtables, bespoke account activations, and intimate hosted events targeted at specific buying groups. This is a role for someone who understands that the best field marketing doesn't just generate leads, it builds relationships that accelerate deals.

Our existing NAMER Field Marketing Manager will continue to own trade shows and our flagship Synthesia Live event in New York. This role is dedicated to the ABM-aligned, hosted events motion giving it the focused ownership it deserves.

The role

• Own the end-to-end strategy and execution of Synthesia's 1:1 and 1:few hosted events program across North America, executive dinners, VIP roundtables, bespoke account activations, and curated intimate experiences for target buying groups

• Partner closely with the ABM Manager to align hosted event programs to account prioritisation, buying stage, and strategic account plans — ensuring every event has a clear account objective and follow-through plan

• Collaborate with Sales and SDR teams to identify the right accounts, contacts, and moments for hosted event outreach, and ensure tight pre- and post-event coordination

• Design event experiences with a deliberate commercial outcome in mind: opening new opportunities at target accounts, accelerating stalled pipeline, and strengthening multi-threaded relationships within key buying groups

• Develop compelling event concepts, themes, and agendas that resonate with senior buyers and create genuine value beyond the pitch

• Manage all logistics end-to-end: venue sourcing, vendor management, invitations, attendee experience, on-site execution, and post-event follow-up

• Continuously track and report on hosted event performance — measuring sourced and influenced pipeline, opportunity progression, and ROI in partnership with Marketing Ops

• Support our ABM Manager with 1:few account-based campaign activations where a physical or virtual hosted component adds lift

• Travel across North America to execute events as needed — flexibility to travel regularly is a key part of this role

Experience

• 4-7 years of B2B field marketing experience, ideally in SaaS or high-growth tech

• Proven track record of designing and executing hosted events programs — executive dinners, roundtables, VIP activations — with clear pipeline outcomes

• Direct experience working alongside or within an ABM function, translating account intelligence into targeted field marketing programs

• Strong background partnering with Sales and SDR teams on account-based outreach, pre-event targeting, and post-event follow-through

• Experience running 1:1 and 1:few event formats alongside broader field programs — you understand both motions and when to use each

• Experience with pipeline attribution and reporting, including sourced vs influenced opportunity tracking

Skills

• Deep understanding of account-based marketing principles and how field marketing programs can be built around account intent and buying stage

• Strong event production skills — you can concept, plan, and execute a high-quality intimate event from scratch

• Experience managing marketing automation and CRM platforms (HubSpot & Salesforce), including campaign tracking and account-level reporting

• Strong analytical skills with the ability to translate data into actionable insights, including pipeline attribution reporting

• Exceptional project management and organisational skills — able to run multiple concurrent events across different accounts and stages

• Strong written and verbal communication skills; comfortable briefing senior stakeholders and crafting compelling event invitations and follow-up narratives

Traits

• Account-obsessed — you think in terms of relationships and buying groups, not just leads and registrations

• Highly proactive with strong ownership mentality; you drive programs forward without waiting to be told

• Comfortable balancing strategic planning with meticulous hands-on execution

• Collaborative and influential — you work naturally across Sales, ABM, and Marketing Ops to get things done

• Creative in how you design event experiences that feel genuinely valuable to senior buyers

• Adaptable in a fast-paced, scaling environment where priorities can shift quickly

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Remote (US East Coast preferred, for timezone coverage)

About the team

Cloud Infrastructure owns the platform every Synthesia product runs on — AWS, Kubernetes, MongoDB, Temporal, our observability stack, and the vendor and cost relationships underneath them. We're a small, high-leverage team scaling toward a domain-ownership model: small groups that both build and operate the systems they're accountable for.

The role

We're hiring a dedicated SRE to take real ownership of operational excellence across Cloud Infrastructure. Today, too much critical operational knowledge — vendor relationships, cost management, and incident response — lives with one or two people. Your mission is to take genuine ownership of those domains, make them resilient to any single person, and raise the bar on how reliably we run. This is not simply a ticket-queue or keep-the-lights-on role. You'll own domains end to end: understand them deeply, operate them well, and build the automation and tooling that make them boring. We deliberately pair operational and engineering work so the role grows rather than narrows.

What you'll own

• Incident management & operational excellence — take custody of the incident process: on-call quality, response, post-mortems, and driving down incident count, time-to-detect, and time-to-resolve.

• Automation & reliability engineering — automate low-frequency, high-consequence operations (the certificate-renewal class of problem — rare, easy to forget, outage-causing when missed), not just the high-frequency toil. You decide what to automate based on risk and blast radius, not just time saved.

• A platform domain — over time, deep ownership of a domain such as Temporal, observability, or Kubernetes operations, partnering with the engineers building in it.

• Vendor & third-party management — own key external relationships and integrations (e.g. LLM API providers, third-party services), today managed manually and informally. Bring structure, automation, and bus-factor resilience.

• FinOps — own cloud and platform cost visibility and efficiency, and the mechanics of how usage maps to billing.

What success looks like (first 12 months)

• Critical operational knowledge is documented and shared — no single point of failure for vendor, cost, or incident response.

• Measurable reliability gains: fewer SEV1–SEV3 incidents per quarter, faster customer-impact resolution, and a much higher share of incidents caught by monitoring before customers feel them.

• High-risk manual processes are automated and self-documenting.

What we're looking for

• Strong production operations experience on AWS and Kubernetes; comfortable with MongoDB and scripting/automation in Python.

• An operations-and-reliability mindset — you take pride in systems that run quietly — paired with the instinct to engineer the problem away rather than absorb it manually.

• Sound judgement on incidents and risk; calm and clear under pressure.

• Influences through relationships and evidence, not escalation; comfortable owning a domain and partnering across teams.

• Bonus: vendor/cost management exposure, Temporal, observability tooling.

How we think about this role

We don't letterbox engineers. You'll have a clear primary mission (operational excellence) but real domain ownership and the mandate to build — not a fixed lane. We expect the shape of the role to evolve as the team grows.

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Remote (US East Coast preferred, for timezone coverage)

About the team

Cloud Infrastructure owns the platform every Synthesia product runs on — AWS, Kubernetes, MongoDB, Temporal, our observability stack, and the vendor and cost relationships underneath them. We're a small, high-leverage team scaling toward a domain-ownership model: small groups that both build and operate the systems they're accountable for.

The role

We're hiring a dedicated SRE to take real ownership of operational excellence across Cloud Infrastructure. Today, too much critical operational knowledge — vendor relationships, cost management, and incident response — lives with one or two people. Your mission is to take genuine ownership of those domains, make them resilient to any single person, and raise the bar on how reliably we run. This is not simply a ticket-queue or keep-the-lights-on role. You'll own domains end to end: understand them deeply, operate them well, and build the automation and tooling that make them boring. We deliberately pair operational and engineering work so the role grows rather than narrows.

What you'll own

• Incident management & operational excellence — take custody of the incident process: on-call quality, response, post-mortems, and driving down incident count, time-to-detect, and time-to-resolve.

• Automation & reliability engineering — automate low-frequency, high-consequence operations (the certificate-renewal class of problem — rare, easy to forget, outage-causing when missed), not just the high-frequency toil. You decide what to automate based on risk and blast radius, not just time saved.

• A platform domain — over time, deep ownership of a domain such as Temporal, observability, or Kubernetes operations, partnering with the engineers building in it.

• Vendor & third-party management — own key external relationships and integrations (e.g. LLM API providers, third-party services), today managed manually and informally. Bring structure, automation, and bus-factor resilience.

• FinOps — own cloud and platform cost visibility and efficiency, and the mechanics of how usage maps to billing.

What success looks like (first 12 months)

• Critical operational knowledge is documented and shared — no single point of failure for vendor, cost, or incident response.

• Measurable reliability gains: fewer SEV1–SEV3 incidents per quarter, faster customer-impact resolution, and a much higher share of incidents caught by monitoring before customers feel them.

• High-risk manual processes are automated and self-documenting.

What we're looking for

• Strong production operations experience on AWS and Kubernetes; comfortable with MongoDB and scripting/automation in Python.

• An operations-and-reliability mindset — you take pride in systems that run quietly — paired with the instinct to engineer the problem away rather than absorb it manually.

• Sound judgement on incidents and risk; calm and clear under pressure.

• Influences through relationships and evidence, not escalation; comfortable owning a domain and partnering across teams.

• Bonus: vendor/cost management exposure, Temporal, observability tooling.

How we think about this role

We don't letterbox engineers. You'll have a clear primary mission (operational excellence) but real domain ownership and the mandate to build — not a fixed lane. We expect the shape of the role to evolve as the team grows.

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues

• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates

• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members

• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details

• Reproduce reported issues in internal environments to support investigations

• Follow up with customers to ensure issues are resolved to satisfaction

• Maintain clear, professional communication with customers throughout the support process

• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

• 1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)

• Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes

• Confident and clear communicator, with the ability to explain technical concepts to non-technical users

• Highly organised with strong analytical and problem-solving skills, and attention to detail

• Comfortable taking ownership of issues and managing multiple cases in parallel

• Curious, proactive learner who enjoys developing technical depth and understanding new tools

• Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

• Basic understanding of SaaS platforms and web technologies

• Familiarity with basic browser troubleshooting and developer tools

• Experience using ticketing systems such as Intercom, Jira, or Salesforce

• Awareness of SSO concepts and authentication flows

• Interest in APIs, data analysis, or system integrations

• Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

• Customer Satisfaction (CSAT)

• First Response Time

• SLA Compliance

• Productivity metrics

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact.You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity.You will be both strategic advisor and technical architect, helping customers:

• Make the right technical decisions

• Deploy the product and integrations successfully

• Operationalize change and scale

• Connect use cases to business outcomes

This role blends technical hands-on depth, commercial awareness, executive influence, and platform thinking.

What you’ll do

• Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long-term scalability.

• Design architectures that map Synthesia’s capabilities to high-value customer use cases.

• Partner with Sales on solution scoping, proposals, API demos, and deal strategy.

• Build proofs of concept to demonstrate the art of the possible and accelerate customer buy-in.

• Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.

• Act as a trusted advisor to technical and business stakeholders — including VP- and C-level audiences.

• Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.

• Contribute to platform thinking — helping shape how we scale Synthesia from product → ecosystem.

What we’re looking for

• 5+ years in Solutions Architecture, Technical Consulting, or Pre-Sales within a SaaS environment

• Strong project & stakeholder management across multiple workstreams

• Hands-on experience working with APIs, workflows, or integrations

• Excellent storytelling and communication skills — able to engage technical and executive teams

• A commercial mindset — understanding how architecture drives adoption, retention, and expansion

• Proven experience building scalable frameworks, architectures, or delivery models

• Curiosity, initiative, and a builder mentality — with comfort navigating ambiguity in a high-growth environment

Salary: The anticipated salary range for this role is $140,000–$190,000 OTE, with an 80/20 split, depending on experience, skills, qualifications, and location. Compensation may vary based on these factors.