Jobs - Jobs4Americans

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE DATA ENGINEERING TEAM Thumbtack’s Data Engineering org is split into 3 groups: Core Data Engineering, Data Platform and Embedded Data Engineering. This role is on the Embedded Data Engineering team, which breaks down into multiple business units that data engineers are embedded into. This role would be on the commercial operations side of the house and will work closely with engineers, analysts, data scientists and machine learning engineers to help design and curate data sets originating from internal and third-party sources to meet current and future needs. Over the next year, it will continue to build on its prior successes in building a more cohesive data warehouse while starting to work more deeply upstream to build data best practices into the full software development lifecycle (SDLC). THE CHALLENGE There are several teams all over Thumbtack with Terabytes of data and unique challenges trying to clean and organize this data to measure their performance. In this role, you will work with Engineers, Data Scientists, Managers, and others to understand their needs, and actively work to build datasets to tackle these challenges. WHAT YOU’LL DO - Collaboratively refine and evangelize a comprehensive framework for integrating data-thinking into the software development lifecycle for product teams. - Design, architect, and maintain core operations datasets, data marts, and feature stores that support a blend of mature products and features with a rapidly evolving product line, in partnership with analytics, data science, and machine learning. - Integrate deeply with our cross functional partners to understand their data needs, and help design datasets with the same engineering rigor as any other software we design. - Drive data quality and best practices across different business areas. - Help build the next generation data products at Thumbtack, leveraging AI models for code generation and incorporating agents into our workflows. IN ORDER TO BE SUCCESSFUL, YOU MUST BRING - 4+ years of experience designing and building data sets and warehouses. - Excellent ability to understand the needs of and collaborate with stakeholders in other functions, especially Analytics, and identify opportunities for process improvements across teams. - Expertise in SQL for analytics/reporting/business intelligence and also for building SQL- and Python-based transforms inside an ETL pipeline, or similar. - Experience designing, architecting, and maintaining a data warehouse and data marts that seamlessly stitches together data from production databases, clickstream data, and external APIs to serve multiple stakeholders. - Expertise building the above with a modern data stack based on a cloud-native data warehouse, in our case we use BigQuery, dbt, and Apache Airflow, but a similar stack is fine. - Experience using AI to generate design plans, code and documentation as well as applying AI-enabled workflows to accelerate development velocity and improve data engineering practices. - Strong sense of ownership and pride in your work, from ideation and requirements-gathering to project completion and maintenance. EXPECTED SALARY RANGES - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00. - For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams

Listed by Thumbtack for a position based in the United States. Employers on this board attest they are hiring domestically.

Consumer Services

43 days ago

Sr. Manager, Success Operations

Thumbtack · San Francisco, California, United States

Pay

$162k–246k

Setting

Remote

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THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE SUCCESS OPERATIONS TEAM Success Operations shapes how Thumbtack’s Success organization runs. We design the strategies, programs, and processes that help pros and customers realize value quickly and predictably. Our team partners across Sales, Success, Service, Partnerships, Product, Data Science, and Finance to create clarity, alignment, and an operating rhythm that keeps the marketplace healthy. We focus on building reliable processes, defining clear success metrics, generating insights that guide decisions, and driving the cross functional execution needed to improve marketplace outcomes. Our work ensures the Success organization operates consistently, scales effectively, and delivers meaningful impact for both sides of the marketplace. ABOUT THE ROLE We are looking for a Sr. Manager of Success Operations to own the strategy, tooling, and process that support our frontline teams across Manual Ops, Partnership Experiments, and the broader Experiments function that serves all of Success, plus the supply health model and levers that keep pro supply ready as more partners come online. You’ll lead a team of senior operations analysts and report to the Director of Success Operations. This role is about bringing structure to chaos: you're comfortable working in a highly entrepreneurial, highly ambiguous, highly versatile environment and building new processes from the ground up, rather than optimizing an already steady-state program. You'll decide where AI genuinely reduces manual load and where a human needs to stay in the loop. You will also shape team capabilities, leadership effectiveness, and talent decisions required to scale this work across Success. WHAT YOU’LL DO - Set the strategy, tooling, and outcome goals for the operations behind our biggest growth areas: launching and scaling new partner motions, keeping the supply of qualified pros ready, running the hands-on fulfillment that ensures jobs get matched and completed, and driving the test-and-learn engine that improves programs across Success. - Serve as the single Commercial Ops liaison to Partnerships, translating new partner commitments and growth spikes into staffed, tooled, supply-ready frontline execution. - Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change. - Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions. - Own headcount and capacity forecasting, business reviews, and executive narratives that translate fulfillment and supply signals into staffing plans and actionable directives. - Set the test-and-learn strategy for fulfillment approaches, go-to-market motions, AI-enabled workflows, and automation, determining when to pilot manually and when to invest in scalable solutions. - Lead and evolve a high-performing team of senior individual contributors, and/or operations analysts through strategic hiring, coaching, performance management, role clarity, and team-composition decisions. IN ORDER TO BE SUCCESSFUL, YOU MUST BRING - 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles, including experience managing senior individual contributors. - A background that blends strategic thinking with hands-on operations (for example strategy and operations, management consulting, or a GM or founder role), with a track record of breaking down ambiguous, high-complexity problems and turning them into clear, executable plans. - Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem, ideally one that was supply-constrained or required balancing supply and demand. - Track record of standing up a new operational motion under time pressure, shipping an imperfect version fast and iterating rather than waiting for a fully built system. - Quantitative fluency: comfortable enough with coverage ratios, propensity or probability-based models, or similar frameworks to direct someone building one and sanity-check their output yourself. - Hands-on experience shipping an AI-enabled workflow or automation in an operations context, including the judgment to know when automation isn't the right call. - Strong executive presence and a track record of changing senior stakeholders' minds with data rather than title or authority. EXPECTED SALARY RANGES - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $190,400 - $246,400. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $171,700 - $222,200 - For candidates living in all other US locations, the expected salary range for this role is currently $161,500 - $209,000 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams

Listed by Thumbtack for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

43 days ago

Partner Success Manager II – Demand Partnerships

Thumbtack · San Francisco, California, United States

Pay

$85k–117k

Setting

Remote

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THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE DEMAND PARTNERSHIPS TEAM The Demand Partnerships team builds and grows strategic partnerships that expand customer demand across Thumbtack's marketplace. We work cross-functionally with Product, Engineering, Sales, Marketing, Operations, and external partners to develop scalable integrations, launch new capabilities, and unlock new marketplace opportunities. Our team combines strategic partnership management with operational excellence to deliver measurable business outcomes for both our partners and Thumbtack. ABOUT THE ROLE As a Partner Success Manager II, you will own a portfolio of Thumbtack's most strategic Demand API partners, serving as both the executive relationship owner and trusted business advisor responsible for long-term partner success and marketplace growth. You'll leverage data, market insights, and a deep understanding of partner objectives to develop account strategies, identify expansion opportunities, and influence cross-functional decisions that improve partner and marketplace performance. Success in this role requires balancing strategic thinking with operational excellence. You'll lead complex initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch new capabilities, solve partner challenges, and scale programs that create value beyond your own portfolio. Your work will directly influence Thumbtack's partnership strategy, Demand API platform, and long-term marketplace growth. WHAT YOU’LL DO - Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes. - Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy. - Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives. - Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes. - Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch. - Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization. IN ORDER TO BE SUCCESSFUL, YOU MUST BRING - 5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity. - Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth. - Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments. - Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities. - Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences. - Excellent communication, analytical, stakeholder management, and project leadership skills. Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus. EXPECTED SALARY RANGES - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected base salary range for the role is currently $85,000 - $117,000, with a potential On-Target Earning (OTE) - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $85,000 - $117,000, with a potential On-Target Earning (OTE). - For candidates living in all other US locations, the expected salary range for this role is currently $85,000 - $117,000, with a potential On-Target Earning (OTE) Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams

Listed by Thumbtack for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

43 days ago

Senior Engineering Manager, Pro Feedback and Targeting

Thumbtack · San Francisco, California, United States

Pay

$225k–343k

Setting

Remote

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THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE PRO FEEDBACK AND TARGETING TEAM At Thumbtack, the Pro Feedback and Targeting team is focused on 0->1 work that reinvents the way pro is matched with jobs. This involves moving away from a rigid and static set of questions to understand pro preferences, which often limits innovation and product changes. Our goal is to revamp this to a new, more flexible experience by building systems that leverage AI/LLMs to gain a deeper understanding of the types of jobs pros want and can do. This new system will learn and improve as pros use it, rather than remaining static, ultimately helping pros secure more and better jobs. We've built conviction through research, experiments, and market-based tests that doing this successfully would be a big unlock for Thumbtack. We are starting to pilot this with a small group of pros. Joining this team now means you are joining an area that already has high conviction and momentum behind, but still has plenty of opportunity to be involved in driving the strategy and making large product changes. Successfully achieving this will not only strengthen Thumbtack's partnership with our pros but also unlock greater impact on the marketplace side and enhance the overall customer experience. THE CHALLENGE The primary challenge for an Engineering Manager (EM) within the New Hiring Experience org that the Pro Feedback and Targeting team is part of is to help homeowners across the U.S. search for and hire the most relevant home service professionals—and ultimately get their jobs done. We address this by tackling complex problems at the intersection of engineering, data science, and applied science. We help homeowners start more projects on Thumbtack by enabling them to express their needs in everyday, conversational language through our search bar. This involves solving underlying challenges around query comprehension and problem scoping. As customers define their project, we help them share their preferences and availability to better match them with the most relevant professionals. We then support them in comparing and selecting the right pros for their job. ABOUT THE ROLE We are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger New Hiring Experience org. You will partner with the Product Manager to help define technical & product strategy that include your team’s goals, and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team. Given that the Pro Feedback and Targeting team is part of the New Hiring Experience org that is doing the 0->1 work to revamp Thumbtack’s core hiring journey, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company. WHAT YOU’LL DO - Define and evolve the technical vision and strategy for your team in partnership with Product, Design, and Applied Science. - Collaborate effectively with teams across the company (e.g., Trust & Safety, Monetization) to drive cross-functional initiatives and resolve dependencies. - Drive execution against team goals and OKRs while guiding the team through complex technical tradeoffs and delivering high-quality outcomes. - Hire, coach, and manage full-stack engineers at all levels, including Staff+ engineers, while developing future technical leaders through regular feedback, performance management, and career development. - Build and evolve a high-performing culture of excellence, accountability, and continuous learning on the team. - Be accountable for maintaining, scaling, and operating the infrastructure owned by your team. - Work closely with other engineering leaders to evolve Thumbtack's engineering culture, strengthen organizational effectiveness, and improve engineering practices in a high-paced growth environment. IN ORDER TO BE SUCCESSFUL, YOU MUST BRING - 2+ years of experience in an engineering management role. - 5+ years of experience building software at scale. - Experience partnering with Product, Design, Applied Science, and Data Science to define product and technical strategy. - Strong technical judgment with experience guiding teams through complex architectural and product tradeoffs. - Experience leading senior engineers, building high-performing teams, and coaching engineers through growth, performance, and career development. - Strong cross-functional communication and collaboration skills with experience influencing across organizations. - Experience using experimentation, A/B testing, market-based testing, qualitative research, and metrics to inform product and engineering decisions. EXPECTED SALARY RANGES - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $265,200.00 - $343,200.00. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $238,900.00 - $309,100.00. - For candidates living in all other US locations, the expected salary range for this role is currently $225,300.00 - $291,500.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams

Listed by Thumbtack for a position based in the United States. Employers on this board attest they are hiring domestically.

Finance

44 days ago

Director, Business Finance

Thumbtack · San Francisco, California, United States

Pay

$191k–292k

Setting

Remote

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Listed by Thumbtack for a position based in the United States. Employers on this board attest they are hiring domestically.

Consumer Services

50 days ago

Product Manager, Growth

Thumbtack ·

Pay

$171k–260k

Setting

Remote

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THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE PRODUCT MANAGEMENT TEAM Our team is small but mighty, partnering closely with Engineering, Design, and Analytics to craft a two-sided marketplace that successfully delivers business to our pros while helping millions of customers complete their home projects each year. We have cultivated an environment defined by radical ownership and a strong bias for action, empowering you to move fast, define your own strategy, and drive outcomes quickly. We are outcome-obsessed and strive to spend our time on high-leverage product thinking rather than bureaucracy, minimizing administrative overhead to focus on what truly moves the needle for our users. ABOUT THE ROLE We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry. As a PM on the Growth team at Thumbtack you will be responsible for driving customer and pro lifetime value by creating product solutions for homeowners and home-service professionals to accomplish their goals with ease and confidence. You will be responsible for building new 0 to 1 product experiences as well as optimizing existing products to drive more user repeat and growth. WHAT YOU’LL DO - Lead a significant portion of our product experience and be accountable for business outcomes. - Conduct user research and lightweight tests to scope and prioritize product initiatives. - Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria. - Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions. - Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals. - Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects. - Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria. IN ORDER TO BE SUCCESSFUL, YOU MUST BRING - 5+ years of product management experience with a proven track record of launching impactful consumer web or mobile products that users love. - Excellent user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences. - Excellent analytical thinking and problem-solving skills combined with strong business acumen. - Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment. - Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely. - Comfort with and strong discerning judgment of AI. EXPECTED SALARY RANGES - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,600.00 - $259,600.00. - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,200.00 - $233,200.00. - For candidates living in all other US locations, the expected salary range for this role is currently $170,900.00 - $221,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams

Listed by Thumbtack for a position based in the United States. Employers on this board attest they are hiring domestically.

Consumer Services

51 days ago

Manager II, Pro Success

Thumbtack · San Francisco, California, United States

Pay

$80k–106k

Setting

Remote

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THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE PRO SUCCESS TEAM The Pro Success team partners with service professionals to help them grow sustainable, successful businesses on Thumbtack. Through consultative guidance, business insights, and product expertise, we help pros maximize their return on investment while delivering exceptional customer experiences. We work closely with Product, Marketing, Sales, Operations, and Analytics to identify opportunities that improve customer outcomes, shape the evolution of our platform, and accelerate business growth. ABOUT THE ROLE As a Pro Success Manager II, you'll lead a team of 10–12 Success Specialists responsible for helping service professionals realize measurable value from Thumbtack. You'll drive team performance across customer retention, growth, satisfaction, product adoption, and operational excellence by setting clear priorities, coaching high performance, and ensuring consistent execution against business goals. This role combines people leadership with strong operational ownership. You'll develop talent, improve team effectiveness, and partner cross-functionally to identify opportunities that improve customer outcomes, team productivity, and business performance. You'll use customer insights and business metrics to influence scalable improvements while fostering a culture of accountability, continuous learning, and customer obsession. WHAT YOU’LL DO - Lead, coach, and develop a team of 10–12 Success Specialists, setting clear expectations, providing ongoing feedback, managing performance, and supporting career growth. - Drive team performance across customer retention, revenue, product adoption, customer satisfaction, quality, productivity, and operational metrics by establishing priorities, inspecting execution, and removing obstacles. - Analyze customer, team, and business performance data to identify trends, mitigate risk, improve forecasting, and coach strategies that deliver measurable customer and business outcomes. - Partner closely with Product, Marketing, Sales, Operations, and Analytics to surface customer insights, improve customer experiences, influence product enhancements, and drive operational improvements. - Build team capability by leading onboarding, coaching, quality calibrations, knowledge sharing, and the adoption of best practices that improve consistency and performance across the organization. - Lead the implementation and continuous improvement of customer success playbooks, AI-enabled workflows, operational processes, and scalable programs that increase efficiency and improve customer outcomes. - Foster an inclusive, high-performing team culture that embodies Thumbtack's values while maintaining accountability, collaboration, and a relentless focus on customer success. IN ORDER TO BE SUCCESSFUL, YOU MUST BRING - 8+ years of experience in Customer Success, Account Management, Consultative Sales, or post-sales leadership within a B2B, SaaS, marketplace, or technology environment. - 3+ years of experience leading high-performing, metrics-driven customer-facing teams with demonstrated success managing performance, developing talent, and delivering business results. - Proven success driving customer retention, revenue growth, customer satisfaction, and operational excellence through data-informed decision making and effective coaching. - Experience building high-performing teams through hiring, onboarding, coaching, performance management, and career development. - Demonstrated ability to influence cross-functional partners and drive operational improvements through customer insights, data analysis, and collaborative problem solving. - Strong analytical, communication, and leadership skills with experience using CRM platforms, customer success technologies, business performance metrics, and AI-enabled tools to improve team effectiveness and customer outcomes. - Ability to thrive in a fast-paced, evolving environment while balancing customer advocacy, business priorities, and organizational change. EXPECTED SALARY RANGES - For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $80,400 - $106,400 - For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $80,400 - $106,400 - For candidates living in all other US locations, the expected salary range for this role is currently $80,400 - $106,400 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams

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