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Collections Specialist (First Party)
Trueml · Lenexa, KS, USA
Pay
$20/hr
Setting
On-site
Why Sentry Credit? After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry. Are you a highly motivated and empathetic communicator with a knack for sales and a passion for helping people? If you’re ready to step towards a true career with long-term growth opportunities and take ownership of your success, then joining the Sentry Credit team as a Collections Agent could be the perfect first step! We’re changing the perception of collections by bringing empathy and efficiency to debt servicing. This unique approach has helped transform the debt industry and improve consumers' financial health. This team is the entry point to Sentry & the TrueAccord brand, and has consistently proven to be a launchpad for your career. We're proud to see our team members flourish, with former specialists advancing into diverse and rewarding careers, including: - Leadership roles : where they are helping to shape the future of our success and the growth of our teams - Technical positions : from AI Developers to IT professionals, former specialists have helped us continue to drive innovation across the company - Critical back-office and administrative roles : whether improving processes, ensuring corporate compliance, or streamlining recruiting & HR systems, you don’t have to look too far to find the impact of the veterans of our Collections team. The schedule for this class will be Mon-Fri 8a-430p with a start date of 8/31! What you'll do: Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances. Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals. Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities! Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery. Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability. Who you are: A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes. Prior experience in sales, customer retention, or in a role where you’ve handled objections & rejections is a strong benefit Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win. Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results. Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion. Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding. Qualifications: High school diploma or GED required. High sense of ownership, resilience, and reputation for dependability Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have Perks & Benefits Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Onsite Work & Physical Requirements This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams. This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 20 - 20 USD For U.S.-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location, along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier: U.S. Geo Tier 3 (i.e., Kansas City, Jacksonville, Indianapolis) We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Collections Specialist (Third Party)
Trueml · Lenexa, KS, USA
Pay
$20/hr
Setting
On-site
Why Sentry Credit? After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry. For over 30 years, Sentry Credit has been a staple of the Everett community. In 2025, we began our most exciting chapter yet by joining the TrueML family. Now, our story continues as we continue to revolutionize debt resolution. By combining Sentry’s local legacy with TrueML’s innovative, empathy-driven approach, we’ve retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are currently expanding our Account Collections team and looking for motivated individuals who value respect as much as results. The schedule for this class will be Mon-Fri 8a-430p starting on 8/31! What You'll Do: Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability Problem Solve: Investigate account details and work with consumers to resolve discrepancies or disputes. Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service Maintain Accurate Records: Document all communications and account activities across multiple digital channels Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential. Who You Are: An Exceptional Communicator: You possess excellent verbal and written communication skills Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment Solution-Oriented: You look past the surface of a "no" to find a "how." Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change Why You'll Stay: Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan Generous Time Off: Recharge with paid vacation and personal time off (PTO) Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry Qualifications & Experience: Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability Preferred: Experience in 3rd-party collections Encouraged to Apply: Candidates with strong backgrounds in Customer Service or Sales who are looking to transition their skills Perks & Benefits Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Onsite Work & Physical Requirements This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams. This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 20 - 20 USD For U.S.-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location, along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier: U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Deliverability Specialist (Messaging Channels: Email & SMS)
Trueml · United States
Pay
$31–41/hr
Setting
Remote
Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About This Role: At TrueML, digital communication isn't just a back-office utility—it is our core strategic moat and a vital revenue differentiator. As Email and SMS operations continue to scale, our senior channel specialists are absorbing a high volume of day-to-day operational and client-facing work, limiting their capacity to focus on higher-impact strategic initiatives. As the " Channel Operations Specialist " on the team, you will support both the Email and SMS channels, supporting operational workload—from client communication to daily performance monitoring—so that senior specialists can focus on deliverability strategy, risk management, and system evolution. What You'll Do: Support Clients & Stakeholders: Serve as a day-to-day operational point of contact for clients and internal stakeholders, managing routine communications, status updates, follow-ups, and request tracking, and ensuring tasks are documented, routed, and resolved in a timely manner. Support Email Operations: Assist with account setup, implementation, and onboarding execution for new clients; own a subset of lower-complexity accounts for routine operational support; and perform daily monitoring of email performance and deliverability indicators, escalating bounce, complaint, or traffic anomalies as needed. Support SMS Operations: Support SMS onboarding, integrations, and application setup (10DLC / Short Code); monitor daily SMS performance and data quality; and assist with requirement gathering and coordination across stakeholders. Drive Analytics & Monitoring: Review daily analytics across Email and SMS to identify anomalies, performance shifts, or operational risks; prepare recurring reporting packages and first-pass summaries; and support launch readiness checks to validate operational requirements before go-live. Own Documentation & Process: Maintain SOPs, runbooks, onboarding checklists, and client-specific operational documentation; own intake and triage of routine tickets; and support incident coordination by documenting issues and tracking actions. Provide Coverage & Continuity: Provide backup coverage for routine operational tasks across Email and SMS during PTO, absences, or workload spikes, helping close a key single-point-of-failure risk for the team. Who You Are: A Detail-Oriented Operator: You bring 1–3 years of experience in operations, client support, campaign/channel management, or a related coordination role, and can manage multiple concurrent requests without dropping details. Data-Curious: You're comfortable working with performance dashboards and reporting to spot trends, anomalies, and early warning signs across channels. Emerging Deliverability Knowledge: You have some familiarity with email deliverability concepts (bounce rates, complaints, domain/IP reputation) or are eager to build that expertise on the job. SMS/Compliance-Aware: You have exposure to, or interest in learning, SMS compliance and setup requirements such as 10DLC and Short Code registration. Platform-Comfortable: You have experience with, or are quick to learn, ESPs, CPaaS platforms (e.g., Twilio), or marketing operations tooling. A Clear Communicator: You write and speak clearly and professionally with clients and internal stakeholders, and you're comfortable operating under senior guidance while building toward independent ownership. Technology fluent : You are comfortable working with SQL and Python for basic data explorations and automations What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Remote Work, Travel Expectations & Physical Requirements: This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects. This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role. Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 31 - 42 USD For U.S.-based hires, the overall hourly pay rate for this role currently spans $31/hr to $41/hr. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers: U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston) U.S. Geo Tier 2 (i.e. Austin, Denver, Phoenix) U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Sr. Manager, Messaging Channels & Deliverability
Trueml · Remote in USA
Pay
$150k–200k
Setting
Remote
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
About This Role:
At TrueML, digital communication isn't just a back-office utility—it is our core strategic moat and a vital revenue differentiator. As the Sr. Manager, Channel Operations, you will lead and scale the communication delivery engine that connects our platform with millions of consumers. Your critical mission is to transform our email, SMS, and messaging channels into an unshakeable corporate asset. Leading a high-performing team of specialists, you will balance day-to-day operational execution and compliance safeguards with high-level vendor orchestration and client-facing performance advocacy.
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Own the Delivery Engine: Lead the end-to-end operational strategy to monitor, analyze, and maximize daily performance KPIs across email, SMS, and digital messaging channels (including delivery, inbox placement, bounce, and opt-out rates).
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Scale Next-Gen Channels: Drive the business strategy, carrier approval processes, and vendor coordination required to pioneer the rollout of RCS (Rich Communication Services) and other emerging message verticals.
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Orchestrate a Complex Vendor Footprint: Manage accountability, tier pricing optimizations, and contract renewals across our extensive vendor network (including Twilio, SparkPost, Netcore, Omnivery, and Loftware Digital).
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Govern Channel P&L: Partner closely with Finance leadership to track operational expenses and monitor unit economics, leveraging our massive volume to consistently reduce overall business costs.
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Establish the Source of Truth: Audit and resolve cross-functional data discrepancies across reporting systems, delivering a definitive data layer regarding unique consumer reach and open metrics to Marketing and the Executive Leadership Team.
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Protect Compliance Boundaries: Implement comprehensive governance frameworks to proactively manage risks associated with SMS carrier requirements (10DLC), TCPA regulations, and anti-spam legislation.
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Advocate for the Platform: Interface confidently with enterprise clients during deep-dive audits, translating technical deliverability metrics into clear business value and revenue-retention impacts.
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De-Risk and Automate: Collaborate with Product and Engineering teams to map out system dependencies and replace manual operational bottlenecks with scalable, automated workflows.
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An Experienced Operational Strategist: You bring 7+ years of professional experience in data-driven channel operations, lifecycle marketing operations, or deliverability strategy.
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A Proven Leader: You have 5+ years of direct people management experience with a track record of coaching, scaling, and developing high-performing operational talent.
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A Deliverability Subject Matter Expert: You possess an in-depth, strategic understanding of backend ESP health, inboxing parameters, IP warming strategies, and deliverability principles—without needing to be a software developer.
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Fluent in Compliance Architecture: You have a firm grasp of core communication protocols (SPF, DKIM, DMARC) and strict industry compliance requirements like TCPA and 10DLC.
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Data-Fluent and Analytical: You are highly proficient in leveraging business intelligence platforms (such as Looker and SQL) to trace channel health, pull trends, and uncover hidden performance gaps.
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Technically Literate: While you won't be writing code or maintaining scripts, you are highly comfortable collaborating alongside technical infrastructure teams and understand code-adjacent concepts (APIs, GitHub).
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An Elite Communicator: You are equally effective at leading internal technical deep-dives as you are translating complex deliverability metrics into a high-level business narrative for enterprise banks or corporate auditors.
$150,000 - $200,000 a year
\nWhat We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Engagement Unit Manager
Trueml · Lenexa, KS, USA
Pay
$60k–70k
Setting
On-site
Why Sentry Credit? After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry. About This Role We are looking for a strategic, results-driven Customer Engagement Unit Manager (Bilingual) to lead and inspire a high-performing team of ~15 Collections Specialists . In this role, you will drive operational excellence and maximize recoveries while keeping the customer experience best-in-class . You will own real-time team operations, mentor your specialists, and directly impact our overall liquidation strategies in a collaborative, compliance-focused environment . What You'll Do: Lead & Mentor: Own the growth and success of your team through weekly 1:1s, side-by-side call coaching, and targeted training that sharpens negotiation skills, call quality, and consumer engagement . Drive Performance & Accountability: Guide your team to meet and exceed key outreach KPIs, recovery targets, and promise/activation rates while fostering a supportive environment . Manage Daily Operations: Adjust real-time staffing, workflows, and schedules to maximize right-party contact opportunities and keep service levels high . Handle Escalations: Step in with strong leadership presence and de-escalation techniques to handle complex customer calls and emails smoothly . Ensure Compliance: Protect both the business and the consumer by ensuring all team activity fully aligns with internal policies, client requirements, FDCPA, Reg F, UDAAP, and state regulations . Optimize & Innovate: Analyze portfolio trends to spot performance gaps, refine contact strategies/talk tracks, and support the rollout of new tools and workflows . Build Culture: Design creative team-engagement activities to foster a collaborative, positive, and highly motivated team culture . Who You Are: An Experienced Collections Leader: You bring 4+ years of total collections experience, including 2+ years of leadership in a call center or collections environment . A Skilled Coach & Communicator: You excel at developing talent, building trust, holding teams accountable, and guiding specialists toward consistent results . A Compliance & Strategy Expert: You have deep knowledge of collections operations, consumer negotiation techniques, and regulatory standards (FDCPA, Reg F, UDAAP, state laws) . Data-Driven & Detail-Oriented: You know how to evaluate performance trends, identify operational gaps, and turn insights into actionable solutions . Tech-Savvy: You are comfortable utilizing dialers, CRM platforms, reporting dashboards, and workflow management systems to drive efficiency . Educated & Qualified: You hold a High School Diploma or equivalent (Bachelor's degree preferred) and are fluent in both English and a second language (Bilingual) . Perks & Benefits Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Onsite Work & Physical Requirements This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams. This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 60000 - 70000 USD a year For U.S.-based hires, the overall base salary framework for this role currently spans $60,000 to $70,000 . The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location, along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier: U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Collections Specialist
Trueml · Lenexa, KS, USA
Pay
$20/hr
Setting
On-site
Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. About This Role We are looking for a Collections Specialist to join our team in Lenexa, Kansas. At TrueAccord, we do things differently. We aren't just "collecting debt", we are helping people find a path back to financial health. As we grow, you will be on the front lines, moving away from old-school, aggressive collection tactics to provide a modern, helpful experience. Your mission is to act as a financial guide . You won’t just be following a script; you will use your communication skills to help real people solve problems and regain control of their finances. We are hiring for our class starting on August 10, 2026! Apply today! What You'll Do: Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances. Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals. Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery. Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability. Who You Are: A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes. Bonus points if you have prior experience in sales, customer retention, or handling objections and rejections. Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution. Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results. Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges. Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service. Qualifications: High school diploma or GED required. High sense of ownership, resilience, and reputation of dependability What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Onsite & Physical Requirements This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams. This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 20 - 20 USD For U.S.-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers: U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Unit Manager, Speciality Account Handling
Trueml · Lenexa, KS, USA
Pay
$50k–60k
Setting
On-site
Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. We are looking for a dynamic operational leader to guide a high-performing team of specialists handling our most complex, regulated, and critical workflows . In this role, you will bridge the gap between regulatory precision and people leadership, driving execution across dispute resolution, compliance, and specialized account handling . Your primary goal will be to empower your team, meet critical client service-level commitments, and champion continuous process improvements that elevate our operational excellence . What You'll Do: Lead & Inspire: Coach, develop, and mentor a talented team of specialists, setting clear expectations for quality and performance while actively supporting their career growth and engagement . Own the Workflow: Manage day-to-day operations, inventory prioritization, and resource allocation to ensure complex cases (like disputes, complaints, bankruptcy, and fraud) are resolved accurately and efficiently . Deliver for Clients: Take ownership of client-specific service level agreements (SLAs), partnering closely with cross-functional teams to exceed contractual expectations and confidently support client audits . Safeguard Compliance: Maintain strict audit readiness by monitoring quality performance, identifying operational risks, and implementing strong internal controls to align with regulatory requirements . Drive Innovation: Analyze performance metrics and collaborate with Technology and Automation teams to standardize processes, eliminate backlogs, and build a highly scalable operation . Who You Are: An Experienced Leader: You bring 3+ years of people management experience within financial services, servicing operations, compliance, collections, or a similarly complex operational environment . A Regulatory Navigator: You have a proven track record of managing workflows tethered to strict regulatory or client compliance standards . A Problem Solver: You possess strong analytical skills and the organizational agility to manage competing priorities and tight deadlines in a fast-paced environment . An Effective Communicator: You know how to motivate a team, collaborate with stakeholders, and deliver clear, actionable feedback . An Industry Insider (Preferred): You ideally bring specialized knowledge of FCRA, FDCPA, UDAAP, CFPB, or bankruptcy regulations, and have experience guiding teams through operational transformations or formal audits . What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Onsite & Physical Requirements This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams. This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 50000 - 60000 USD a year This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Sr. Sales Representative (SaaS-Collections Tech)
Trueml · United States
Pay
$115k–150k
Setting
Remote
Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. As a Sales Representative at TrueML, you're responsible for the full sales cycle, from prospecting to close, of our unique AI-powered SaaS products for Collections or debt-focused teams. Industry experience isn't required, in fact - if you're driven to win, have the ability to learn, can see "the big picture," and put in the effort - there's an incredible opportunity for success in front of you! Of course, you have to have excellent interpersonal skills, but you're not one to rely exclusively on personality to close deals. You're methodical, process and data driven, and you go into every meeting with a desire to understand the customer's needs and determine whether or not there's an alignment between them and TrueML. You ruthlessly prioritize your time "closest to the dollar" because you know your job is to get a binary answer: yes or no. You can't live with a long, drawn-out "maybes" or "well...if's." You're quick to disqualify bad-fit opportunities because you know time is your most finite resource. This sense of clarity helps you focus on deals you WILL win; not those you " hope" to win. What You'll Do: Achieve monthly, quarterly and annual sales, revenue, and productivity targets Quickly progress opportunities by demonstrating mastery of TrueML products and conducting highly effective discovery and sales meetings Conduct discovery calls, presentations, and product demonstrations with prospects and customers Deliver expertise in virtual presentations, online web demos, remote and onsite sales processes Unearth new sales opportunities through cold calling Demonstrate value to key stakeholders within the prospect companies during fast-moving, potentially complex sales cycles Maintain impeccable Salesforce.com hygiene Learn the TrueML way, and deliver results by adhering to our proven sales process and standards Who You Are (Qualifications): At least 4 years of relevant sales experience, with proven success selling into B2B SaaS products -- ide ally, but not limited to, other Collections-Tech/AR-Tech solutions Consistent track record of achieving 100%+ of quota (enterprise-level) Ability to penetrate target accounts’ senior leadership, gain their trust, and develop lasting business relationships with Director / VP and C-level decision-makers Experience with navigating large organizations to successfully sell complex deals Exceptional communication skills - ability to credibly communicate and influence at all levels of the organization from operations to engineering to C-level executives What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Remote Work, Travel Expectations & Physical Requirements: This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects. This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role. Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 115000 - 150000 USD a year We believe in rewarding impact. The base salary range for this remote role is $115,000- $150,000 , determined by experience, geographic location, and localized market data. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers: U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston) U.S. Geo Tier 2 (i.e. Austin, Denver, Phoenix) U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) Because this is a full-cycle revenue role, your base pay is only part of the equation. With our uncapped commission structure, a representative meeting 100% of their performance objectives can expect an On-Target Earnings (OTE) commission of $200,000 . Final compensation packages are customized based on the candidate's core experience and alignment with our tech stack and industry profile
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Junior Sales Representative (SaaS)
Trueml · Remote in USA
Pay
$50k–65k
Setting
Remote
Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
We are looking for a highly motivated Junior Sales Representative to partner directly with our Enterprise Sales Executive. In this role, you will play a critical part in managing high-value, complex enterprise deals and driving faster deal progression. This is a unique opportunity to learn the ropes of enterprise-level tech sales from the inside out while contributing meaningfully to our revenue growth and customer success.
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Drive Deal Momentum: Partner closely with the Enterprise Sales Executive across all phases of the sales cycle—from discovery to close—to help accelerate deals and boost close rates.
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Own Meeting Execution: Prepare tailored agendas, create materials for prospect calls, attend high-stakes meetings, and take charge of all follow-up actions to keep opportunities moving forward.
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Conduct Account Research: Dive deep into market and account research to identify potential customers and gather key insights that personalize our outreach.
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Optimize Sales Materials: Customize pitch decks, case studies, and ROI calculators for specific verticals or clients to maximize our impact and conversion rates.
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Manage Pipeline Intelligence: Monitor active opportunities, maintain accurate CRM entries for clean forecasting, and provide timely alerts on critical actions needed to close deals.
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Act as a Cross-Functional Liaison: Coordinate smoothly with Marketing, Product, Legal, and Solutions teams to quickly deliver proposals, pricing, security reviews, and contracts.
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Analyze the Competition: Gather and maintain up-to-date intel on competitor offerings to help the team tailor messaging and confidently overcome objections.
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Streamline Workflows: Continuously look for opportunities to automate repeatable tasks and improve internal processes to reduce sales cycle friction
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Experienced Tracker: You bring 1–2 years of experience in sales, business development, or a client-facing role (ideally within SaaS or B2B).
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Growth-Minded Team Player: You possess a proactive attitude and a genuine desire to learn and grow your career within enterprise tech sales.
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Master Organizer: You have strong organizational skills and thrive when managing multiple priorities at once.
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Strong Communicator: You possess excellent written and verbal communication skills, allowing you to connect professionally with internal teams and external clients.
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Tech-Savvy: You are comfortable using CRM tools (like Salesforce or HubSpot), Microsoft Office, and standard sales engagement platforms.
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Curious & Interested: You bring an interest in financial technology or collections, which will give you a head start in understanding our space.
$50,000 - $65,000 a year
\nWhat We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
-
Flexible Spending Account & Limited FSA
-
Family-friendly parental leave, volunteer and voting time off
-
On-demand wellness platform access for you and 5 friends and family
-
PerkSpot discount program for 900+ merchants nationwide
Remote Work, Travel Expectations & Physical Requirements:
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
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