Unthread is a seed-stage startup powering support for everything from small startups to Fortune 500 companies. We have both a self-serve PLG motion for onboarding new accounts as well as a top-down motion for larger enterprises.

We are looking for our first AE to work directly with the CEO and our head of growth to built out a scalable top-down sales motion – building out the process and leading everything from prospecting to close.

What You'll Do:

• Lead Generation & Prospecting: Identify and research potential customers, leveraging innovative tools and strategies to build a robust pipeline of high-quality leads

• Outreach & Engagement: Proactively reach out to prospects through various channels (email, phone, social media) and schedule demos for yourself or the CEO

• Collaborate with CEO: Work closely with the CEO to develop and execute targeted campaigns and iterate based on feedback

• Qualify Leads: Assess and qualify leads based on predefined criteria to ensure they are a good fit for our product and ready for a deeper sales conversation

• Metrics & Reporting: Track and report on key performance metrics, including lead conversion rates, outreach effectiveness, and pipeline growth, to drive continuous improvement

What We're Looking For:

• Excellent Communication Skills: You have strong written and verbal communication skills, with the ability to craft compelling messages and engage prospects effectively.

• Customer Empathy: You deeply understand our Ideal Customer Profile (ICP) and know what problems and solutions resonate with them

• Collaborative: You are collaborative, open to feedback, and willing to go the extra mile to do what it takes for a small team to thrive

• Growth Mindset: You thrive on challenges and are not easily discouraged by rejection. You see setbacks as opportunities to learn and grow.

Minimum experience is at least 3 years working in Sales at a SaaS or similar company.

This is a unique role with the option to grow into a Sales leadership role quickly as the team grows over the next 1-2 years.

What We Do

At Unthread, we’re solving an evolving, yet pervasive, challenge: support is broken. The way customer support teams and internal teams like IT, HR, and Operations manage workflows has failed to keep up with modern business needs—especially for teams living in Slack.

We’re here to change that. By deeply integrating with Slack and leveraging AI-powered automations, Unthread helps teams bring order to the chaos of support conversations—whether it’s managing external tickets or internal IT or HR requests. We don’t just automate repetitive tasks; we structure workflows, enabling teams to focus on solving real problems efficiently.

Today, forward-thinking companies like Langchain, Bilt, HubSpot, Lemonade, and Automattic all rely on Unthread to ensure their support runs smoothly, both inside and outside their organizations.

Why Join Us?

Joining Unthread means jumping in at exactly the right time. We’ve already hit product-market fit, built a lineup of incredible clients, and are positioned for rapid growth across both internal and external support ecosystems—spaces desperately in need of innovation.

This isn’t just about AI hype (though we’re certainly pushing boundaries). By joining us, you’ll help redefine how support functions across organizations, empowering teams to be more efficient and effective.

Unthread thrives on collaborative energy. Great ideas win here; your voice is always heard in everything from feature roadmapping to sales strategies. Debates lead to breakthroughs, and red tape won’t hold you back. You’ll bring your best ideas forward, knowing that we’re all working toward the same goal.

The Role

As a Customer Success Manager at Unthread, you'll be shaping how customers built their workflows, onboard their teams, and start saving time with Unthread.

Here’s what you’ll do:

• Serve as the primary point of contact for customers, ensuring a seamless onboarding and continued engagement.

• Develop deep product expertise to educate and empower customers in using our AI technology effectively.

• Proactively identify customer pain points and collaborate with product and engineering teams to drive solutions.

• Build strong relationships with key stakeholders, ensuring high retention and satisfaction rates.

• Monitor customer health metrics and implement strategies to enhance adoption and minimize churn.

• Advocate for customers internally, providing insights to influence feature development and improvements.

• Lead customer training sessions, webinars, and knowledge-sharing initiatives.

• Work closely with sales to identify upsell and expansion opportunities.

What You Bring

We’re looking for someone who thrives on solving real-world challenges and taking ownership of complex problems. You’ll do well here if:

• 4+ years of experience in a Customer Success, Account Management, or related role, ideally within a SaaS or AI-driven company.

• Strong problem-solving skills and ability to translate technical concepts into customer-friendly solutions.

• Excellent communication and relationship-building skills, with a customer-first mindset.

• Passion for AI, startups, and technology-driven innovation.

• Ability to thrive in a fast-paced, dynamic startup environment and wear multiple hats.

• Humility and hustle

Bonus Points:

• Experience working with AI tools

• Basic understanding of SQL or TypeScript (even if using AI-written code!)

Work Setup

We operate in a hybrid environment that fosters both collaboration and flexibility. We gather in-office during the week with Fridays remote, plus flexibility when needed. Our focus is delivering an outstanding product, no matter where you are.

Perks & Benefits

• Competitive salary plus meaningful equity—you’ll have a genuine stake in what we’re building.

• Generous PTO and flexibility—we prioritize outcomes over the number of hours worked.

• Health, dental, and vision coverage—we take care of you and your loved ones.

• A chance to shape the future of support, in an industry that’s long overdue for disruption.