Product Marketing Manager
Are you one of the most ambitious people you know? Do you thrive in fast-paced environments, and love building? If so, you'll be right at home at Unwrap.
As Unwrap's Product Marketing Manager, you'll be responsible for shaping how our products are communicated out to the market. You’ll be the connective tissue between product, sales, and engineering by translating technical capabilities into compelling narratives that drive top-of-funnel awareness.
If you are equal parts content creator, storyteller, and analytical strategist, and you thrive on turning complex ideas into clear, differentiated messages, this role is for you.
Specifically, you will get the opportunity to:
Lead creation of marketing content across all formats — blog, web, social, video.
Develop assets that educate, engage, and resonate with target audiences.
Plan and manage content calendar and coordinate with contributors and partners.
Gather feedback from customers to improve positioning and collateral.
Influence the overall direction and growth of the Unwrap brand.
Who We Are
We’re currently a team of 40, based in Santa Barbara, and growing extremely quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our customers include leading companies across many industries, like Stripe, Perplexity, DoorDash, Microsoft, Lyft, lululemon, WHOOP, Oura, Clay, and many more.
Unwrap.ai is on a mission to fill the world with products people love. We do this by helping companies understand their customers like never before. Specifically, we ingest feedback from thousands of sources (support channels, surveys, social), use state-of-the-art NLP technology to extract actionable insights, and empower teams to take action on these insights to ship better products.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
Role Qualifications
You have content creation / development background for B2B SaaS company.
Strong writing, editing, storytelling experience and command of brand voice and content style.
You can create high-quality content at scale
You have experience or are comfortable working in a fast-paced start-up environment with multiple partners.
You are an extremely hard worker.
People love working with you.
3-5 years of experience.
What You Get
Significant, potentially life-changing equity.
Learn about and have influence over all parts of the business, including finance, people, fundraising, product, etc.
Ability to rapidly advance your career alongside company growth.
Collaborate with experienced teammates, entrepreneurs, and advisors.
Enterprise Account Executive
Are you one of the most ambitious people you know? Do you thrive in fast-paced environments, and love selling? If so, you'll be right at home at Unwrap.
We are expanding our enterprise sales team after our success with Bose, DoorDash, Southwest, and more in the past 6 months. You'll be expected to operate fairly autonomously, and pursue deals ranging from $100,000 up to 7 figures.
In order to succeed here, you'll need to be able to do 2 parts of the role extremely well:
Hunt and discover your own leads. Our biggest accounts all come from AEs creatively finding ways to get in front of the right buyer at the right time.
Build trust with prospects. Our largest deals are over $1M / year, require 6-9 months to close, and get done because the prospect trusts and wants to work with you.
Who We Are
We’re currently a team of 40, based in Santa Barbara, and growing extremely quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs. Our customers include leading companies across many industries, like Stripe, Perplexity, DoorDash, Microsoft, Lyft, lululemon, WHOOP, Oura, Clay, and many more.
Unwrap.ai is on a mission to fill the world with products people love. We do this by helping companies understand their customers like never before. Specifically, we ingest feedback from thousands of sources (support channels, surveys, social), use state-of-the-art NLP technology to extract actionable insights, and empower teams to take action on these insights to ship better products.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
What You Bring
You've sold B2B SaaS before.
You've consistently outperformed your quotas and been a top performer.
You're able to thrive on a sales team without a lot of existing processes/materials, and are able to create your own processes/materials when needed.
You have experience or are comfortable working in a fast-paced start-up environment.
You're passionate about customer experience, and helping brands better listen to their customers.
You are an extremely hard worker.
Teammates love working with you.
What You Get
Significant, potentially life-changing equity.
Opportunity to close 7 figure deals.
Learn about and have influence over all parts of the business, including finance, people, fundraising, product, etc.
Ability to rapidly advance your career alongside company growth.
Collaborate with experienced teammates, entrepreneurs, and advisors.
Mid-Market Customer Success Manager
Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you’ll be right at home at Unwrap.
We are hiring a Mid-Market Customer Success Manager to join our fast-growing team. We're looking for someone with a passion for building customer relationships, enjoys working in a fast-moving environment, and the ability to strategically identify growth opportunities across our customer set.
As a Customer Support Manager at Unwrap, you’ll own relationships across a wide range of customers—from startups to Fortune 500 companies—ensuring every team gets the most out of our platform. At the core, you'll work to understand each customer's objectives, design the path to success, and identify growth opportunities. Day-to-day, you'll oversee implementation, training, renewal, and expansion processes, as well as day-to-day customer support.
In addition to direct account management, you’ll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You’ll also collaborate closely with teams across Unwrap, relaying feedback, advocating for customer needs, and contributing to ongoing improvements to our platform and our processes.
Who We Are
is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.
We’re currently a team of 40, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
What You Bring
You have 2-5 years of experience in a Mid-Market or Enterprise Customer Success or Account Management-related role—ideally in SaaS or AI-driven products.
Proven track record of delighting customers and driving customer retention, renewals, and expansion.
Proven success operating as a trusted strategic advisor to technical and non-technical stakeholders, translating complex business objectives into measurable outcomes and navigating executive conversations with poise, credibility, and commercial acuity.
You are curious, empathetic, and able to handle challenging situations with grace.
You can easily translate customer feedback and challenges into insights to help our team drive improvements at scale.
You thrive in a fast-paced startup environment and are excited to have a direct impact on both our product and our customers’ experience.
Located in or willing to relocate to Santa Barbara and excited about working in-person.
What you get
Ground floor impact at a Series-A startup with tremendous latitude over support strategy and customer success.
Significant, potentially life-changing equity.
Report directly to the Head of Customer Success.
Ability to rapidly advance your career alongside company growth.
Collaborate with experienced teammates, entrepreneurs, and advisors.
Business Development Representative
Do you love sales? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap.
This is not a typical BDR role. While the end goal is the same - drum up new business for Unwrap by building lasting relationships with prospects - the means by which you'll achieve this are constantly changing. This is because your toolset is constantly evolving, given the exciting time we're living in with AI-forward sales tools.
You'll be expected to possess timeless sales skills, like targeting the perfect prospects and reaching them with compelling messaging, but you'll also have freedom to scale your outreach efforts through automation. You will need to feel comfortable working with modern tooling (e.g. Clay, Apollo, etc.) to reach more prospects than was possible even 2 years ago.
Who We Are
Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like DoorDash, Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.
We’re currently a team of 25, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
Role Qualifications
You have 1-4 years of sales or business development experience.
You have a passion for interacting with people.
You understand how B2B SaaS sales works, and ideally have experience working at a B2B SaaS company.
You can write killer messaging to prospects that immediately resonates with them.
You are an extremely hard worker.
What You Get
Ground floor impact at a Series-A startup with tremendous latitude over technical strategy and approach.
Significant, potentially life-changing equity.
Ability to rapidly advance your career alongside company growth.
Collaborate with experienced teammates, entrepreneurs, and advisors.
Applied NLP Engineer
Do you love to build? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap.
We are seeking an Applied NLP Engineer who has a specific interest in building customer-facing technology for extracting actionable insights from large scale customer feedback. Our customers are some of the world's best companies, from Github to Stripe to Oura to Microsoft. These teams rely on Unwrap to analyze millions of pieces of customer feedback and inform them where they need to focus.
You’ll own and deliver major customer-facing solutions end-to-end. This includes understanding customer needs, helping compile sprint requirements, and ultimately shipping core NLP features. You’ll get exposure to all aspects of the company, from sales to marketing to customer success, but you’d focus primarily on designing and building NLP features that drive the product and the insights we deliver forward.
This is an in-person role in beautiful Santa Barbara, CA. Our office is downtown, walking distance to great restaurants, coffee shops, and the beach.
Who We Are
Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.
We’re currently a team of 20, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
What You Bring
You have 2+ years experience building real-world NLP solutions
You pride yourself on developing high quality product that solve real customer problems.
You are first and foremost a builder and are excited about the idea of spending 80%+ of your time actively developing software.
You own what you build and take pride in shipping robust high quality software.
You're not afraid of ambiguous product requirements.
You're comfortable meeting with customers.
What You Get
Ground floor impact at an early-stage startup with tremendous latitude over technical strategy and approach
Significant, potentially life-changing equity
Report directly to a founder of the company
Ability to rapidly advance your career alongside company growth
Collaborate with experienced teammates, entrepreneurs, and advisors
Work directly with enterprise customers to ideate and develop solutions
Senior Full Stack Engineer
Do you love to build? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap.
We are seeking a senior software engineer who has a specific interest in working across the tech stack on both frontend, backend, and data pipelines. Our tech stack is built in TypeScript, our backend is a GraphQl / node based service, and our frontend runs on React.
You’ll own and deliver major customer-facing components end-to-end. This includes understanding customer needs, helping compile sprint requirements, and ultimately shipping core product features. You’ll get exposure to all aspects of the company, from sales to marketing to customer success, but you’d focus primarily on designing and building user-facing tools. Our strong preference is for this person to be in-person, as most of the team is in beautiful Santa Barbara, CA. Our office is downtown, walking distance to great restaurants, coffee shops, and the beach.
Who We Are
Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.
We’re currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
What You Bring
Bachelors degree or equivalent in Computer Science or similar field
You have 4+ years experience as a software engineer
You are first and foremost a builder and are excited about the idea of spending 80%+ of your time actively developing software.
You have hands-on experience working on frontend and backend software systems.
You pride yourself on developing high quality products that solve real customer problems.
You own what you build and take pride in shipping robust high quality software.
You're not afraid of ambiguous product requirements.
You're comfortable meeting with customers.
You've demonstrated significant impact for your team and your organization.
What You Get
Ground floor impact at a Series A startup with tremendous latitude over technical strategy and approach
Significant, potentially life-changing equity
Ability to rapidly advance your career alongside company growth
Collaborate with experienced teammates, entrepreneurs, and advisors
Work directly with enterprise customers to ideate and develop solutions
Full Stack Engineer
Do you love to build? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap.
We are seeking a full stack software engineer who has a specific interest in working across the tech stack on both frontend, backend, and data pipelines. Our tech stack is built in TypeScript, our backend is a GraphQl / node based service, and our frontend runs on React.
You’ll own and deliver major customer-facing components end-to-end. This includes understanding customer needs, helping compile sprint requirements, and ultimately shipping core product features. You’ll get exposure to all aspects of the company, from sales to marketing to customer success, but you’d focus primarily on designing and building user-facing tools. Our strong preference is for this person to be in-person, as most of the team is in beautiful Santa Barbara, CA. Our office is downtown, walking distance to great restaurants, coffee shops, and the beach.
Who We Are
Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.
We’re currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
What You Bring
Bachelors degree or equivalent in Computer Science or similar field
You have 2+ years experience as a software engineer
You are first and foremost a builder and are excited about the idea of spending 80%+ of your time actively developing software.
You have hands-on experience working on frontend and backend software systems.
You pride yourself on developing high quality products that solve real customer problems.
You own what you build and take pride in shipping robust high quality software.
You're not afraid of ambiguous product requirements.
You're comfortable meeting with customers.
What You Get
Ground floor impact at a Series A startup with tremendous latitude over technical strategy and approach
Significant, potentially life-changing equity
Ability to rapidly advance your career alongside company growth
Collaborate with experienced teammates, entrepreneurs, and advisors
Work directly with enterprise customers to ideate and develop solutions
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