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Customer Support Engineer, Senior Manager
Vapi · San Francisco, California, United States
Not listed
138 days ago
♡
Member of Technical Staff, Product
Vapi · San Francisco, California, United States
$180k–280k
167 days ago
♡
Member of Technical Staff, Forward Deployed
Vapi · San Francisco, California, United States
$200k–280k
167 days ago
♡
Mid Market Account Executive
Vapi · San Francisco, California, United States
$75k–125k
294 days ago
♡
Member of Technical Staff, Infrastructure
Vapi · San Francisco, California, United States
$200k–280k
380 days ago
♡
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Technical Recruiter
Vapi · San Francisco, California, United States
Pay
$150k–170k
Setting
Hybrid
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Agent Strategist - NYC
Vapi · New York, New York, United States
Pay
$130k–160k
Setting
Hybrid
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
- The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
- The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
WHY WE’RE HIRING THIS ROLE:
- As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
- Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.
- This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.
WHAT YOU’LL DO:
- 30 Day:
- Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
- Deeply understand each customer’s deployment architecture, use cases, and success criteria.
- Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
- Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
- 60 Day:
- Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
- Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
- Begin identifying renewal risks and expansion signals across your portfolio.
- Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
- 90 Day:
- Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
- Surface qualified expansion opportunities supported by usage data and deployment success metrics.
- Enforce service tier boundaries and protect the integrity of the engagement model.
- Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.
WHO YOU ARE:
- 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
- Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
- Strong stakeholder management skills with the ability to engage VP and C-level executives.
- Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
- Experienced in renewal and expansion motions and comfortable building commercial narratives.
- Highly organized with strong CRM hygiene, documentation habits, and follow-through.
- Comfortable operating in ambiguity and helping build process in a high-growth environment.
- Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.
WHY VAPI:
- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
WHAT WE OFFER:
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Support Engineer, Senior Manager
Vapi · San Francisco, California, United States
Pay
Not listed
Setting
Hybrid
This Manager will build and evolve a high-performing support function in a fast-growing environment
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Member of Technical Staff, Product
Vapi · San Francisco, California, United States
Pay
$180k–280k
Setting
Hybrid
Staff Backend Engineer
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Member of Technical Staff, Forward Deployed
Vapi · San Francisco, California, United States
Pay
$200k–280k
Setting
Hybrid
Forward Deployed Engineers are the bridge between sales and our product by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Agent Strategist - SF
Vapi · San Francisco, California, United States
Pay
$130k–160k
Setting
Hybrid
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
- The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
- The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
WHY WE’RE HIRING THIS ROLE:
- As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
- Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.
- This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.
WHAT YOU’LL DO:
- 30 Day:
- Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
- Deeply understand each customer’s deployment architecture, use cases, and success criteria.
- Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
- Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
- 60 Day:
- Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
- Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
- Begin identifying renewal risks and expansion signals across your portfolio.
- Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
- 90 Day:
- Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
- Surface qualified expansion opportunities supported by usage data and deployment success metrics.
- Enforce service tier boundaries and protect the integrity of the engagement model.
- Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.
WHO YOU ARE:
- 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
- Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
- Strong stakeholder management skills with the ability to engage VP and C-level executives.
- Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
- Experienced in renewal and expansion motions and comfortable building commercial narratives.
- Highly organized with strong CRM hygiene, documentation habits, and follow-through.
- Comfortable operating in ambiguity and helping build process in a high-growth environment.
- Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.
WHY VAPI:
- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
WHAT WE OFFER:
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Mid Market Account Executive
Vapi · San Francisco, California, United States
Pay
$75k–125k
Setting
Hybrid
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
- The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
- The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
WHY WE’RE HIRING THIS ROLE:
- Mid-market companies (250–1000 employees) are adopting voice automation at an accelerating pace.
- We need a quota-crushing seller who can run full-cycle deals, translate Vapi’s capabilities into clear ROI, and help turn founder-led sales into a scalable, repeatable motion.
WHAT YOU’LL DO:
- 30 Day: Learn the full Vapi stack (telephony, real-time streaming, deterministic fallbacks, security/compliance) and how companies deploy production voice agents.
- 60 Day: Own discovery, lead live demos, articulate ROI to technical and business buyers, and partner with product/engineering to design pilots.
- 90 Day: Run multi-stakeholder mid-market deals end-to-end, including legal, security, and procurement.
WHO YOU ARE:
- Proven B2B SaaS seller with a track record of exceeding quota.
- Experienced closing $120k+ multi-stakeholder deals.
- Technically credible with engineering and product leaders.
- Thrives in early-stage, high-autonomy, founder-led environments (bonus if you’ve sold to developers).
WHY VAPI:
- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
WHAT WE OFFER:
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Member of Technical Staff, Infrastructure
Vapi · San Francisco, California, United States
Pay
$200k–280k
Setting
On-site
Voice AI that resolves, not transfers.
Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.
- The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
- The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M
WHY WE’RE HIRING THIS ROLE:
- Vapi runs live phone calls — when something breaks, callers hear it. We’re building cell-based, multi-region infrastructure to drive 99.99% call completion, and this hire owns the foundation: multi-cluster Kubernetes on EKS, a stateful data plane (Postgres, Redis, Kafka, Temporal, ClickHouse), Envoy/Cilium networking, and multi-region Kafka on MSK across EU and ANZ.
- You’ll write Go for control-plane services like cluster-manager, traffic-control-plane, and environment-manager, and you’ll set the bar for how Vapi runs stateful workloads at scale.
WHAT YOU’LL DO:
- 30 Day: Ramp on the cell-based architecture, the regional EKS clusters (backend / networking / persistence / monitoring / models / kafka), and the Pulumi stacks. Shadow oncall, walk recent incidents (Envoy response flags, conntrack drops, cross-zone LB target resets), and own a first scoped infra change end-to-end.
- 60 Day: Take ownership of one core domain — e.g., multi-region MSK (regional topic naming, Pulumi drift, compliance constraints), the Postgres/Neon consolidation path, or programmatic cluster creation via Cluster API. Ship a control-plane improvement in Go and drive a measurable reliability or capacity win.
- 90 Day: Lead a roadmap pillar of the cell-based build-out: a new region, a stateful workload migration, or unblocking the SIP gateway SPOF. Operate as the infra owner other teams pull in for design reviews, and set the standards (runbooks, failure-domain modeling, capacity targets) the next infra hires inherit.
WHO YOU ARE:
- You’ve run multi-cluster Kubernetes on EKS in production — backend, networking, persistence, monitoring, models, and kafka clusters per region — and you’ve used Cluster API or similar for programmatic cluster creation.
- You’ve operated a stateful data plane (Postgres, Redis, Kafka, Temporal, etcd, ClickHouse) at scale — you’ve sharded it, migrated data between instances, and lived with the consequences.
- You’re fluent in Envoy and Cilium/eBPF. You’re comfortable debugging Envoy response flags, conntrack drops, and cross-zone LB behavior. VPC/NAT/Cloudflare alone isn’t enough.
- You’ve run multi-region Kafka on MSK in production — not just Kafka. You’ve dealt with regional topic naming, MSK Pulumi drift, and compliance constraints.
- You write Go for control-plane services. Vapi’s cluster-manager, traffic-control-plane, and environment-manager are all Go, and you’re comfortable owning code in that stack.
- Bonus: SIP / RTP / telephony background. The Nov 7 SIP gateway SPOF is still unsolved, and a telephony-savvy infra hire unblocks that roadmap item.
- Bonus: cell-based / shard architecture experience — Shopify pods, AWS cell-based reference arch, Slack shards, or equivalent. Microservices experience alone isn’t the same.
- You likely come from one of: a company that ran cell-based in prod (Shopify, AWS service teams, Slack); a distributed systems shop (Cockroach, MongoDB, Confluent, Temporal, Redpanda, ClickHouse Inc.); a voice/video/CPaaS company (Twilio, Plivo, Bandwidth, Vonage, LiveKit, Daily.co http://Daily.co, Dialpad); an Envoy/service-mesh org (Lyft, Stripe, Airbnb, Pinterest, Isovalent/Cilium); or a streaming-infra team (Confluent, Uber, LinkedIn, Datadog) that ran MSK/Kafka multi-region.
WHY VAPI:
- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
WHAT WE OFFER:
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Member of Technical Staff, Backend
Vapi · San Francisco, California, United States
Pay
$200k–325k
Setting
Hybrid
Staff Backend Engineer
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
Enterprise Account Executive
Vapi · San Francisco, California, United States
Pay
$150k–175k
Setting
Hybrid
🚀 Vapi is hiring an Enterprise Account Executive—own the full sales cycle, close six- and seven-figure deals, and help shape the future of human-AI voice interaction at one of the fastest-growing AI startups.
Listed by Vapi for a position based in the United States. Employers on this board attest they are hiring domestically.
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