Lab Operations Lead
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.
Short on time? TL;DR
You: An experienced operations leader who enjoys running teams that solve real operational problems every day. You're comfortable managing people, improving processes, and stepping into complex issues when things go wrong.
Us: A growing Lab Operations team responsible for keeping every lab order moving smoothly from order to result.
Salary: $125,000 - $175,000
Location: Fully remote (US-based, EST timezone required)
Why we need you
Every lab order that moves through Junction eventually becomes something physical. A kit ships, a lab runs a test, and results make their way back to providers and patients. Lab Operations is the team that makes sure that process works reliably. When they do their job well, customers barely notice. When something goes wrong, they're usually the team that fixes it.
As order volume continues to grow, we need someone who can lead the day-to-day operation, coach the team, and make sure quality keeps pace with scale.
This role is equal parts people leadership and operational ownership. You'll manage a distributed team, help people make better decisions independently, and improve the systems and processes that support the work. A lot of today's operation is still manual, so there are genuine opportunities to simplify workflows and remove recurring problems over time.
You'll also work closely with Product, Engineering, Customer Success, and our Support teams whenever operational issues need a cross-functional solution or a longer-term fix.
What you'll be doing day to day
Manage, coach, and develop a distributed Lab Operations team, supporting both individual contributors and team leadership as the organization grows
Plan team capacity and staffing as order volume increases based on demand trends
Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution with labs and customers
Make sure SLAs, quality standards, and productivity targets are consistently met
Interface with vendors and ensure we have good working relationships, troubleshoot issues as they come up, and set up streamlined processes for day-to-day interaction
Step into complex operational issues when the team needs support, coordinating with Product, Engineering, Customer Success, and external lab partners where needed
Improve SOPs, quality standards, and team workflows so the operation becomes more consistent and easier to scale
Identify recurring operational issues and partner with our Operations Systems & Tooling team on workflow improvements and automation
Build a team that can solve problems independently, with clear ownership and fewer escalations over time
How we measure success
SLA attainment across Lab Operations
Operational quality and accuracy as order volume grows
Fewer escalations requiring support from senior leadership
Team engagement, development, and retention
Operational improvements that reduce manual work and recurring issues
What we're looking for
People leadership: 5+ years hiring and managing operations teams through growth. You've coached people to become more independent, handled performance conversations, and built a team that doesn't rely on you for every decision.
Operational judgment: You've led teams that spend their day solving exception-heavy operational problems rather than simply following scripts. You're comfortable making decisions when situations don't fit neatly into a process.
Process improvement: You've built or significantly improved SOPs, SLAs, quality frameworks, or operational processes.
Distributed team management: You've managed people across multiple time zones and know how to build a team rhythm that keeps everyone aligned without constant oversight.
Customer and vendor management: You've handled direct vendor relationships in business-critical operations and are comfortable being the escalation point for customers.
Healthcare or operational experience: You've worked in healthcare operations, diagnostics, logistics, or another operational environment where accuracy matters.
You don’t need to tick every box to fit in here. If the problems we’re solving genuinely interest you and you know you can contribute, we’d love to talk.
Nice to have
Experience managing distributed operations teams based in the Philippines
Experience in lab operations, diagnostics, or healthcare logistics
Experience partnering with an internal systems or tooling team to automate operational workflows
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave
Important details before applying:
We only hire folks physically based in GMT and EST timezones - more information here
We do not sponsor visas right now given our stage
Business Recruiter
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.
Short on time? TL;DR
You: Business recruiter who’s excited by sourcing-heavy roles + being part of building a hiring function early
Us: Team of ~50 (Team of 3 in People & Talent)
Salary: $130,000 - $180,000+ equity
The salary range shown is intentionally broad to reflect the range of skills and levels that we are open to for this role.
Location: Fully remote (EST timezone only)
Why we need you
We’ve built strong foundations, but we’re still scrappy. Now we’re entering our next phase: scaling each team from its early “founding” stage into something much bigger. That means hiring broadly across Operations & Support — and in healthcare, that list runs long, with Operations being the biggest and most immediate need. These are the roles that keep the company running, keep customers and patients trusted and cared for, and give everyone else the room to grow.
This role is our chance to level up recruiting across the company: not just filling roles, but shaping how we hire: the story we tell, the bar we set, and the experience candidates remember.
You'd join a small People & Talent team: Dani, who looks after People Ops; Nicole, who owns GTM recruitment; and Lyn, who you'd report to and who's been running business hiring until now. We want someone to take all of business hiring — Operations & Support, and everything in between and put 100% of their energy into it: building pipeline, building a network, caring about every hire we make.
What you’ll be doing day to day
This is a builder role, there's no polished machine to inherit here — you're building the pipeline, the process from scratch.
You'll own business hiring end to end — Operations & Support, and whatever else the business needs, with Operations making up the bulk of it given the nature of healthcare. You'll become the expert — know who's great in this space, build the relationships before you need them, and use that network to move fast. And you'll partner closely with hiring managers to keep the bar high as we scale.
Run business hiring end-to-end: from first convo to offer, you’re managing multiple roles at a time.
Source like it matters: outbound is core - you’ll be consistently building pipeline. Junction isn’t a household name, so your message needs to stand out.
Build our network in the healthcare tech industry: we want to be known, you'll help us build it up — through content, community, intros, events, whatever works.
Keep momentum: chase feedback, unblock decisions, and keep great candidates moving through the process.
Partner closely with hiring managers: get clear on what we actually need, build sensible interview plans, and keep the bar high.
Treat candidates well: fast process, clear comms, even a "no" should feel respectful of their time.
Tighten how we hire: we've got the base — you'll help sharpen scorecards, calibration, and feedback loops. Just enough structure to make good decisions without slowing everyone down.
Feedback what you're seeing with data: comp expectations, candidate feedback, where we're losing people, and what we should change.
Requirements
Startup experience: you've recruited at an early-stage company at a high bar, especially for business roles (Ops, Support and G&A). Things move fast, roles evolve, and you're great with that.
High-agency operator: you don't wait around, you figure it out, follow through, and keep things moving.
Full-cycle experience: you can run a hiring process end-to-end and keep a few roles moving at once. Every hire matters to you, they're not a number.
Sourcing-first mindset: you actually like outbound and don't need inbound to build a strong pipeline.
Good with messy roles: you can hire when the role isn't fully defined yet (a brand-new ops function, a first-of-its-kind Support hire, "we need someone to build this").
Async-native communicator: you write clearly, keep people aligned across time zones, and don't create meetings for no reason.
Strong judgment: you know what great looks like and can explain a clear yes/no without hand-waving.
What this role isn't
You don't want to source: outbound is a big part of the job, even with a pipeline in place.
You want a fully polished process on day one: the foundation is good, but there's still work to do on calibration, brand, and network-building.
You're looking for a people manager role: this is an individual contributor role, you'll be hands-on in the work.
How you'll be compensated
$130,000 - $180,000+ equity
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave
Important details before applying:
We only hire folks physically based in GMT and EST timezones - more information here
We do not sponsor visas right now given our stage
Business Development Representative
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.
Short on time? TL;DR
You: A systems thinker who builds outbound infrastructure, not just executes it. You think in workflows, iterate on data, and treat outreach as a craft.
Ownership: Top of funnel: account identification, outbound sequencing, signal-based prospecting, and meeting generation
Us: A sales team of 7, you’ll be our 3rd BDR
Salary: $70-80K base + $30K commission at 100% quota (uncapped!) + equity
Location: New York City metro with two days per week in our co-working space for the first three months, then remotely from then on
Why we need you
Junction is scaling aggressively in 2026. We have a proven ICP, a repeatable set of buying signals, and a pipeline of digital health companies that need what we build.
What we need now is people who can operationalize how we reach them.
This isn't a role where you inherit a playbook and execute. The playbook is still being written — and you'll help write it.
You'll be working closely with Eric, Head of Sales, and Anthony, our current BDRs, building the outbound systems, messaging, and targeting logic that will scale with us as we grow our GTM teams this year.
What you’ll be doing day to day
Building and iterating on outbound sequences and enrichment workflows in Clay
Identifying and acting on buying signals: funding rounds, job postings, product launches, exec moves, and category shifts
Researching and prioritizing accounts against our ICP — then figuring out how to reach the right person with the right message
Writing outbound copy and running experiments: testing subject lines, messaging angles, and ICP-specific value props
Qualifying prospects and setting discovery meetings with the AE team
What this role is not
Being transparent matters to us. This role will disappoint you if you're looking for:
A high-volume dialing role. We don't cold call. Our outreach is deliberate, signal-driven, and channel-agnostic — but it isn't the phone.
A process-follower role. There's no thick playbook to inherit. You'll be expected to build structure in ambiguous conditions, not wait for it.
A role where activity metrics = success. We measure quality pipeline. Meetings booked matter; dials made don't.
Who you are
You've built outbound workflows yourself, not just used them. You can walk through what you built, why, and what problem it solved.
You find tools before your manager suggests them. You're always looking for what makes you more effective, and you can articulate the impact.
You think in systems. When outreach isn't landing, you diagnose before you change and can explain what you tried, what the data showed, and what you did differently.
You write well. Outbound email is a craft. You care about specificity, relevance, and why something would actually matter to the person reading it.
You've worked in ambiguous environments and either thrived or actively built the structure around you.
Prior SDR or outbound experience in B2B SaaS or a technical product is preferred.
A plus if
You have experience in digital health, healthcare tech, or selling to technical buyers
You're familiar with our ICP — Series A–C digital health companies building consumer-facing health products
You've been an early or founding BDR or GTM Associate, where you had to build rather than inherit
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave
Important details before applying:
We only hire folks physically based in GMT and EST timezones - more information here
We do not sponsor visas right now given our stage
Customer Success Manager
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.
Short on time? TL;DR
You: A high-agency CSM who makes things happen without being asked, is comfortable in commercial conversations, and gets genuinely energized by a technically complex product in a mission-driven space
Us: A CS team of 4 managing ~40 accounts each, scaling into new segments and raising the bar on how we serve customers
Salary: $120,000 – $150,000 base + bonus + equity
Location: Fully remote (EST timezone required)
Why we need you
Our customer base spans digital health platforms, wearable companies, and health systems – and we’re growing fast in all three. Our CS team is great, but we’re stretched - so we’re on the path to make shifts. The reactive work gets done — onboarding questions, troubleshooting, support coordination. The proactive work is where we’re falling behind: running useful QBRs, spotting expansion opportunities, and catching churn risks early.
This hire is about adding someone with real horsepower. You’ll own a focused book of business – primarily in our digital health segment – from onboarding all the way through renewal and expansion. You’re comfortable in commercial conversations: talking about pricing, pushing on upsell opportunities, and making the case for value when a customer is on the fence. You adapt your approach depending on who you’re talking to – a technical founder needs a completely different conversation than a head of ops, and you can tell the difference quickly.
You’ll also need to genuinely enjoy learning how things work. Junction’s product is technical – APIs, data integrations, health data workflows – and the best person for this role is curious about that, not intimidated by it. You’ll work closely with our CS Leader and feed directly into product and engineering with what you’re hearing from customers.
What you’ll be doing day to day
Own a portfolio of 25–40 accounts across our digital health and mid-market segment
Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible
Conduct quarterly business reviews that are actually useful – not just status updates, but conversations that move things forward
Proactively identify upsell and cross-sell opportunities and work with our sales team to close them
Build a real pulse on account health – usage data, engagement signals, renewal risk – and get ahead of problems before they become urgent
Be the voice of your customers internally. Bring patterns, feedback, and frustrations to product and engineering in a way they can act on
Help define what great CS looks like for wearable and digital health customers – this is still evolving and you’ll have a real hand in shaping it
Bring a point of view on how AI tools can make CS work faster and smarter - we have budget and appetite to build this into how the team operates
How we measure success
The metrics that matter most for this role:
Renewal rate across your book of business
Expansion revenue from upsells and cross-sells
Time-to-value (TTV) for new customers – how quickly they hit their first milestone
Customer satisfaction (NPS/CSAT) across your accounts
What we’re looking for
High agency: You don’t wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do.
Commercial confidence: You’re comfortable having pricing and renewal conversations directly. You know how to make the case for value, push on upsell opportunities, and hold a number without hiding behind ‘I’ll loop in sales.’
Adaptability: You read the room quickly and flex your approach. A technical founder and a VP of operations need completely different conversations, and you know how to have both.
Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. You have a method for learning things you don’t understand yet.
CS experience: 3–6 years owning accounts end-to-end. You’ve managed 20–50 accounts at a time and know how to stay on top of them without things slipping.
Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you.
Bring a point of view on how AI tools can make CS work faster and smarter — we have budget and appetite to build this into how the team operates.
You don’t need to tick every box to fit in here. If the problems we’re solving genuinely interest you and you know you can contribute, we’d love to talk.
What this role isn’t
You want a fully defined playbook from day one – we’re still building ours and you’ll have a hand in writing it
You prefer reactive CS – most of the value in this role comes from going out and making things happen, not responding to inbound
You’re not comfortable owning commercial conversations – renewals, upsells, and pricing discussions are part of the job, not something to escalate away
You want to specialize – you’ll touch onboarding, retention, expansion, and internal feedback loops, often in the same week
Technical products make you uncomfortable – Junction’s API-first platform requires genuine curiosity about how things work, not just a surface-level understanding
How you'll be compensated
Salary: $120,000 – $150,000 base + bonus + equity
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
-
Enhanced parental, foster, and adoption leave
Important details before applying:
We only hire folks physically based in GMT and EST timezones - more information here
We do not sponsor visas right now given our stage
Account Executive
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.
Short on time? TL;DR
You: An Account Executive who thrives in early-stage environments and cares deeply about fixing healthcare. You're comfortable taking full ownership of pipeline generation, deal progression, and closing with SMBs and Enterprise customers
Us: Team of 4 AE's with support from an SDR team of 2 (and growing!)
Salary: $120-140K base, $240-285K OTE
Metric ownership: New business ARR + deal velocity
Location: New York City metro with two days per week in our co-working space for the first three months, and remotely from then on
Why we need this role
As we enter our next phase of growth, we’re hiring our next Account Executive alongside Brad, Kendall, Patrick, and Nick to accelerate new business revenue, build repeatable sales motions, and partner closely with our customers to deliver transformational impact in healthcare.
This is a quota-carrying role reporting to our Head of Commercial, Eric working alongside our SDRs, Ryan and Anthony.
What you’ll be doing day to day
Generating and managing pipeline through outbound prospecting, networking, and creative sourcing, partnering with the SDR team
Running high-quality discovery calls to deeply understand customer problems and align Junction’s solution
Driving complex multi-stakeholder deals to close across enterprise teams in healthcare
Handling objections with resilience and empathy, always focused on ethical selling and long-term relationships
Negotiating terms and structuring deals that create value for both Junction and our customers
Partnering closely with product and customer success to make handoffs smooth and customer value delivery
What makes you a great fit
You have 3+ years experience selling to SMBs + enterprise customers. Selling into healthcare customers isn't mandatory, but your passion for it is!
You’re a driven hunter who thrives on building pipeline and closing new business in fast-moving environments
You believe in ethical, consultative selling — building trust with customers while holding the line for the company
You love solving complex problems with technology, and can translate product capabilities into clear value for healthcare stakeholders
You’re a natural relationship builder, able to influence clinicians, execs, and operators alike
You take ownership and accountability, rallying teams to find solutions and always focusing on delivering real customer impact.
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
-
Enhanced parental, foster, and adoption leave
Important details before applying:
We only hire folks physically based in GMT and EST timezones - more information here
We do not sponsor visas right now given our stage
Product Engineer, Support
Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.
Short on time?
Who you are: A support-first, customer-driven problem solver with strong technical instincts
Salary: $90K - $130K + equity (based on experience and location)
Time zone: Eastern Time Zone
Why we need this role
Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.
Customer obsessed: You like helping people unblock real problems
Technical at the core: You’re comfortable reading code and navigating logs
Support-minded: You see support as a craft, not a stepping stone
Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.
This role is for an engineer who loves working directly with customers, investigating complex escalations, and delivering solutions that unblock customers.
Who you’ll be working with
Eliot, Customer Support Lead — your manager and partner in building world-class support
Andy, Product Engineer (Support) — your peer, working daily in code and logs
The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative
You’ll sit at the centre of how the company operates.
What you’ll be doing day to day
Investigate and diagnose technical issues
Trace issues through logs and our services
Understand and reproduce errors to find the root cause
Share clear updates with customers and engineers
Think like an engineer, act like a support specialist
Read code to spot where things break
Use AI tools to speed up debugging
Make small fixes when appropriate, and escalate when needed
Deliver a great customer experience
Work with users from senior engineers to non-technical operators
Adjust your communication based on the audience
Respond quickly with accurate, thoughtful answers
Improve our documentation, tooling & processes
Write clear docs that reduce repeat questions
Build small tools or scripts to speed up your workflow
Flag recurring issues and suggest improvements
Who you are
We're especially interested in candidates with an engineering background who've moved into a support or customer-facing technical role.
You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.
You’re mission-driven. Building technology that improves healthcare matters to you.
You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.
You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.
You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.
You’re comfortable with code. You’ve spent a couple of years writing or debugging Python and can work through unfamiliar codebases confidently.
How you’ll get to know us
Initial call - 30 minutes with Lyn, Technical Recruiter
Behavioural and Technical interview - 60 minutes with Eliot and Andy
Technical interview (live debugging pair programming) - 60 minutes with one of our Engineers
Paid trial day - learn what it would be like to work here and meet the rest of the team
What is the current compensation package
$90K - $130K
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave
Important details before applying:
We only hire folks physically based in GMT and EST timezones - more information here
We do not sponsor visas right now given our stage
The full posting opens here — pay, setting and the full description, without leaving the list.