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Back to jobs Business Operations & Chief of Staff US - Remote Apply About Waymark Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy. We are building the tools and designing an approach to enable care to reach the patients who can benefit most. Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results. If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark. About the Role The Business Operations Director & Chief of Staff is a senior contributor responsible for how Waymark plans, communicates, and operates as a company. Reporting directly to the Head of Operations and working closely with the CEO and Executive Leadership Team, this leader owns three interconnected mandates: the company's strategic planning and management system, company and internal communications, and the development of the business processes that keep a scaling organization coordinated and accountable. This role blends the altitude of a strategy leader with the hands-on execution of an operator. You will run the top-level goal-setting processes through which the company sets direction — including company-level planning and performance reviews — and the communications through which that direction reaches every employee. You will design and continuously improve the operating infrastructure the company runs on, from decision-making frameworks to cross-functional workflows. And as a trusted thought partner and proxy for executive leadership, you will take on the ambiguous, high-stakes problems that don't fit neatly within any single function. Responsibilities Strategic Planning & Management Own the company's strategic planning system: refreshing the multi year strategic vision; translating company strategy into clear goals, priorities, and resource allocation decisions; designing and running company-level annual and quarterly planning cycles, rolling up department-level roadmaps and driving key prioritization decisions. Drive the OKR / goal-setting process end to end — objective setting, results consolidation, progress monitoring, and corrective action — ensuring clarity, consistency, and accountability across all teams. Run the executive operating rhythm: leadership team meeting cadence and agendas, decision tracking, quarterly business reviews, and executive offsites. Provide executive leadership with insight and analysis on company performance, surfacing risks, trade-offs, and recommendations to inform key decisions. Serve as a versatile utility player for the executive team: lead high-priority cross-functional initiatives and special projects, bringing structure and momentum to ambiguous problem spaces critical to Waymark's growth. Company & Internal Communications Own the company's internal communications strategy and calendar, ensuring employees understand company direction, priorities, progress, and key decisions. Plan and produce all-company meetings, leadership communications, and company events — narrative, content, and logistics. Draft and edit high-stakes executive communications: company-wide announcements, strategy narratives, decision memos, and executive presentations. Co-lead the development of board narrative / decks for quarterly meetings. Act as a conduit between the executive team and the broader organization — cascading decisions and strategic direction downward and channeling feedback, questions, and early signals of misalignment upward. Ensure follow-through on decisions and commitments made in executive forums, routing actions to the right owners and driving them to closure. Business Process Development Design, implement, and continuously improve the core operating processes that keep the company coordinated as it scales — planning, reporting, decision-making, administration, and cross-functional coordination workflows. Own the company's decision-making infrastructure, including decision-memo process, approval workflows, and vendor and procurement review, in partnership with Partnerships, Finance, Legal, and Security. Identify organizational friction, process gaps, and duplicated effort; partner with functional leaders to redesign workflows and clarify ownership. Sustain and improve the company's collaboration processes and tooling to maximize productivity and coordination across teams, including thoughtful adoption of AI tools. Build lightweight systems for planning, reporting, and accountability that scale with the company without adding unnecessary process. Required Qualifications Experience: 7+ years in business operations, chief of staff, strategy, or consulting roles with direct healthcare experience; demonstrated success operating at the executive level in a fast-paced, high-growth environment; expert-level proficiency with PowerPoint deck creation and Excel modeling. Strategic Planning: Hands-on experience designing and running company-level planning processes — annual/quarterly planning, OKRs or equivalent goal frameworks, and performance management rhythms. Communication: Exceptional written and verbal communication, including executive memos, decks, and company-wide communications; able to quickly distill complex concepts into clear, compelling narratives for executive and all-employee audiences. Process & Systems Thinking: Track record of designing and implementing business processes, operating cadences, and decision frameworks that improve organizational execution. Analytical Rigor: Financial and operational modeling skills, combining data-driven analysis with sound business intuition to pressure-test decisions on contracting, budgeting, and strategy. Influence & Judgment: Ability to influence without authority, build trusted relationships across all levels, and handle confidential information with discretion; entrepreneurial self-starter who delivers results without waiting for direction. Preferred Qualifications Passion for improving care for Medicaid patients. Healthcare experience in value-based care and/or tech-enabled care delivery. Comfort with a range of collaboration tools (Slack, Jira, Confluence, Asana, HubSpot/Salesforce CRM, Jotform, Google Workspace) and proficiency with AI tools. San Francisco–based preferred Hiring Range US Employees in San Francisco/Bay Area, New York City - $160,000 - $229,000 US Employees in Boston, Los Angeles, Seattle, Washington DC - $147,000 - $211,000 US Employees in Arlington, Denver, San Diego, Sacramento - $141,000 - $201,000 US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $128,000 - $183,000 US Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $124,000 - $177,000 In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect: Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth. Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Get new jobs like this in your inbox We'll email you when Waymark posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School* Select... Degree* Select... Add another LinkedIn Profile* Website What is the highest level of education you have completed, and from which institution? * Will you now or in the future require employer sponsorship to work in the U.S.? * Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Do you acknowledge and agree to this condition? * Waymark may use technology-assisted recruiting tools to help our recruiting team organize applications, identify job-related qualifications, detect spam or suspicious submissions, and verify candidate identity where appropriate. These tools may generate labels, indicators, or verification statuses for recruiter review, but Waymark does not make hiring decisions solely through automated processing. Recruiters remain responsible for evaluating candidates based on job-related criteria. If you need a reasonable accommodation, prefer an alternative review process, or have questions about how these tools are used in connection with your application, contact talent-acquisition@waymarkcare.com. Where identity verification is requested, participation will be handled through the applicable verification provider, and candidates may request an alternative verification process where legally required or appropriate. Learn more Submit application Powered by

Listed by Waymark for a position based in the United States. Employers on this board attest they are hiring domestically.

Administrative

41 days ago

Outreach Specialist / Care Coordinator - Hampton Roads, Virginia

Waymark · Hampton Roads, Virginia

Pay

$23.10–26.20/hr

Setting

On-site

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Back to jobs Outreach Specialist / Care Coordinator - Hampton Roads, Virginia Hampton Roads, Virginia Apply About Waymark Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery. Our Values At Waymark, our values are the foundation of how we work, grow, and support one another: Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology. Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions. Experiment to Improve: We use data to inform decisions and continuously assess our performance. Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results. If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark. About this role As an Outreach Specialist/Care Coordinator in the region, you will be Waymark’s frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners. You will work to improve the health of patients from low- income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers. Responsibilities Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person. Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication. Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care. Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates). Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers. Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care. Accurately document each patient encounter in detail. Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care. This is a hybrid role, involving remote work from home as well as working within healthcare provider facilities, as needed. Minimum Qualifications Excellent verbal and written communication skills. Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner. Highly organized and self-motivated to work independently and manage schedules efficiently. Customer service and/or sales experience. Experience with Electronic Health Records. Experience in a healthcare delivery setting, preferably communicating with medical providers. Passion for working with diverse communities in an empathetic, inclusive, and professional manner. Friendly, energetic, and enthusiastic personality with a client service orientation. Comfort navigating a variety of technology platforms including Google Workspace. Reside in Greater Hampton Road, and have regular access to a car to facilitate travel within the Greater Richmond or Hampton Roads region. Travel required within the surrounding counties (up to 30%) Must be able to virtually attend a local 3-week-long paid training program as part of your onboarding. Preferred Qualifications Experience in care coordination, patient outreach or working in an outpatient clinic or doctor’s office. Multilingual capabilities. Knowledge of managed care / health insurance. Knowledge of Richmond and/or Hampton Roads communities and Medicaid populations. Hiring Range $23.10/hr - $24.90/hr In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect: Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth. Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Create a Job Alert Interested in building your career at Waymark? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Add another LinkedIn Profile Website What is the highest level of education you have completed, and from which institution? * Will you, now or in the future, require the support of Waymark to maintain that authorization?* Select... Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Do you acknowledge and agree to this condition? * Submit application Powered by

Listed by Waymark for a position based in the United States. Employers on this board attest they are hiring domestically.

Bio + Health

57 days ago

Community Health Worker - DuPage County, Illinois

Waymark · DuPage County

Pay

Not listed

Setting

On-site

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Back to jobs Community Health Worker - DuPage County, Illinois DuPage County Apply About Waymark Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery. Our Values At Waymark, our values are the foundation of how we work, grow, and support one another: Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology. Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions. Experiment to Improve: We use data to inform decisions and continuously assess our performance. Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results. If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark. About this Role As a Community Health Worker, you will be Waymark’s frontline presence in the community, connecting with patients to provide social support, advocacy and navigation. You will work to improve the health of patients from low- income communities, by connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes licensed clinical social workers, pharmacists, and care coordinators. Key Responsibilities Attend a 2-3 week long paid training program. Meet patients in the community, in the home, and in healthcare facilities (including hospitals) and conduct a needs assessment, including motivating patients to set and achieve health goals. Help patients with health-related social issues like homelessness, substance use and hunger. Work with other CHWs and staff to create a directory of community resources (e.g., food banks, housing assistance programs, childcare resources, etc.). Manage relationships with the healthcare facility providers and partner with care delivery team (Pharmacists, Social workers, and Care Coordinators). Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members. Accompany members to medical appointments as appropriate. Navigate technology systems to document each patient encounter in detail and accurately. Meet patients virtually, by phone or video visit, for conversations as appropriate. Support outreach to individuals eligible for Waymark support both in-person and by phone to establish a relationship and let them know about Waymark’s services. Participate in weekly care team huddles. Minimum Qualifications Highly organized and self-motivated to work independently and manage schedules efficiently. Sound judgment and the ability to quickly analyze situations. Ability to work with a diverse community in an empathetic, passionate and professional manner. Friendly, energetic, and enthusiastic personality. Desire to help others. Cultural competency- able to work with diverse groups of community members. Excellent interpersonal communication skills and active listening abilities. Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation. Comfortable with ambiguity and taking on a variety of tasks as needed. Reside within a commutable distance of DuPage County, Illinois. Must be available to work a set schedule that includes at least one weekend day per week and one late-start shift per week. Travel required within the surrounding counties (up to 80%). Current Driver’s license and access to an insured vehicle. Preferred Qualifications Community Health Worker certification. Long time resident of the DuPage County area and knowledgeable of community resources. Experience conducting home visits and outreach. Experience working with managed care patients. Experience in customer- or client-service roles Knowledge of Greater DuPage County Medicaid populations. Hiring Range $23.08/hr - $26.20/hr In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect: Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth. At Waymark, protecting our teams, community partners, and the patients we serve is core to our mission. To ensure a safe environment, this role requires compliance with Waymark’s Vaccination Policy—including annual COVID-19 and influenza vaccinations, as well as standard immunizations (Hepatitis B, MMR, Varicella, and Tdap/Td, or documented immunity). Vaccination status attestation or documentation is completed after an offer is accepted. Waymark is committed to an inclusive workplace and will provide reasonable accommodations for medical conditions, disability, sincerely held religious beliefs, or as required by applicable law. Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Do you acknowledge and agree to this condition? Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Create a Job Alert Interested in building your career at Waymark? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Add another Linkedin Profile Website What is the highest level of education you have completed, and from which institution? * Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Do you acknowledge and agree to this condition? * Will you, now or in the future, require the support of Waymark to maintain that authorization? * Submit application Powered by

Listed by Waymark for a position based in the United States. Employers on this board attest they are hiring domestically.

Bio + Health

57 days ago

Community Health Worker - Will County, Illinois

Waymark · Will County

Pay

Not listed

Setting

On-site

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Back to jobs Community Health Worker - Will County, Illinois Will County Apply About Waymark Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery. Our Values At Waymark, our values are the foundation of how we work, grow, and support one another: Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology. Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions. Experiment to Improve: We use data to inform decisions and continuously assess our performance. Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results. If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark. About this Role As a Community Health Worker, you will be Waymark’s frontline presence in the community, connecting with patients to provide social support, advocacy and navigation. You will work to improve the health of patients from low- income communities, by connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes licensed clinical social workers, pharmacists, and care coordinators. Key Responsibilities Attend a 2-3 week long paid training program. Meet patients in the community, in the home, and in healthcare facilities (including hospitals) and conduct a needs assessment, including motivating patients to set and achieve health goals. Help patients with health-related social issues like homelessness, substance use and hunger. Work with other CHWs and staff to create a directory of community resources (e.g., food banks, housing assistance programs, childcare resources, etc.). Manage relationships with the healthcare facility providers and partner with care delivery team (Pharmacists, Social workers, and Care Coordinators). Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members. Accompany members to medical appointments as appropriate. Navigate technology systems to document each patient encounter in detail and accurately. Meet patients virtually, by phone or video visit, for conversations as appropriate. Support outreach to individuals eligible for Waymark support both in-person and by phone to establish a relationship and let them know about Waymark’s services. Participate in weekly care team huddles. Minimum Qualifications Highly organized and self-motivated to work independently and manage schedules efficiently. Sound judgment and the ability to quickly analyze situations. Ability to work with a diverse community in an empathetic, passionate and professional manner. Friendly, energetic, and enthusiastic personality. Desire to help others. Cultural competency- able to work with diverse groups of community members. Excellent interpersonal communication skills and active listening abilities. Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation. Comfortable with ambiguity and taking on a variety of tasks as needed. Reside within a commutable distance of Will County, Illinois. Must be available to work a set schedule that includes at least one weekend day per week and one late-start shift per week. Travel required within the surrounding counties (up to 80%). Current Driver’s license and access to an insured vehicle. Preferred Qualifications Community Health Worker certification. Long time resident of the Will County area and knowledgeable of community resources. Experience conducting home visits and outreach. Experience working with managed care patients. Experience in customer- or client-service roles Knowledge of Greater Will County Medicaid populations. Hiring Range $23.08/hr - $26.20/hr In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect: Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth. At Waymark, protecting our teams, community partners, and the patients we serve is core to our mission. To ensure a safe environment, this role requires compliance with Waymark’s Vaccination Policy—including annual COVID-19 and influenza vaccinations, as well as standard immunizations (Hepatitis B, MMR, Varicella, and Tdap/Td, or documented immunity). Vaccination status attestation or documentation is completed after an offer is accepted. Waymark is committed to an inclusive workplace and will provide reasonable accommodations for medical conditions, disability, sincerely held religious beliefs, or as required by applicable law. Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Do you acknowledge and agree to this condition? Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Create a Job Alert Interested in building your career at Waymark? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Add another Linkedin Profile Website What is the highest level of education you have completed, and from which institution? * Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Do you acknowledge and agree to this condition? * Will you, now or in the future, require the support of Waymark to maintain that authorization? * Submit application Powered by

Listed by Waymark for a position based in the United States. Employers on this board attest they are hiring domestically.

Bio + Health

61 days ago

Community Health Worker, Manager - Santa Rosa/Sonoma County, California

Waymark · Sonoma County, California

Pay

$92k–107k

Setting

On-site

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Back to jobs Community Health Worker, Manager - Santa Rosa/Sonoma County, California Sonoma County, California Apply About Waymark Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery. Our Values At Waymark, our values are the foundation of how we work, grow, and support one another: Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology. Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions. Experiment to Improve: We use data to inform decisions and continuously assess our performance. Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results. If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark. About this role As the Santa Rosa area Community Health Worker (CHW) Lead for Waymark, you will lead our community health workers in the region. Reporting to the Market Operations Lead, you will supervise and manage a team of CHWs – including helping them implement their day-to-day priorities, providing coaching and support around patient care, and managing performance to team goals. As a leader in a growing organization, you will also develop and steward community partnerships and resource information to support patient care, and impact how we design, structure, and implement the CHW experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, resourcing, providing pathways to advancement, and advocating for CHWs across our organization and externally. Key Responsibilities Provide direct supervision of the day-to-day activities of CHWs in the Healdsburg and Santa Rosa areas, including helping them establish and implement their schedules and priorities. Lead weekly team huddles with a multidisciplinary team – including CHWs, licensed clinical social workers, pharmacists, and care coordinators – to coordinate patient care. Provide CHWs with coaching, mentorship, and support to ensure satisfaction and sustainability within the CHW role, and to ensure competency validation, including by managing one-on-one and group meetings with the CHW team and occasionally shadowing fieldwork. Manage staffing schedules to ensure patient coverage and continuity of care within the local CHW team. Review data dashboards to manage CHW performance relative to goals and identify strengths and opportunities. Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CHWs. Navigate technology systems to supervise CHW documentation and ensure quality care Represent Waymark in the community and build and nurture community partnerships. Maintain knowledge of programs and resources available to community members that promote their health and wellbeing, and support CHWs in understanding and navigating those resources on behalf of those we serve. Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team. Maintain small outreach and patient caseload responsibilities as a working CHW on an as needed basis to support team coverage, including potentially speaking with patients over the phone or meeting patients in the community, home, or in healthcare facilities. This is a hybrid role involving work from a home office as well as travel required within the market (up to 60%) Current Driver’s license and access to an insured vehicle. Minimum qualifications Experience supervising teams of community health workers or related local health workforces. Experience delivering health services as a CHW or related role and openness to supporting a small caseload A leader with cultural and personal humility. Has a strong understanding of Medicaid and the barriers to healthcare access and quality among diverse, underserved populations, and is comfortable describing our work externally and building community relationships. Sound judgment and the ability to quickly analyze situations and manage team members with empathy and care Experience and comfort using technology for virtual communication, scheduling, and documentation. Strong understanding of, and ability to teach and implement, principles of trauma-informed care, motivational interviewing, and harm reduction, including among populations facing serious mental illness and substance use challenges. Ability to travel to local neighborhoods across Sonoma county to help build and nurture community partnerships, establish new CHW teams, and support existing teams. A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients. Preferred qualifications Knowledge of common CHW recruitment, hiring, training and supervision strategies, and ability to compare and contrast such strategies in real-world situations. Community Health Worker certification. Long time resident of the Northern CA area and knowledgeable of community resources. Hiring Range $92,000 - $107,000 In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect: Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth. As a healthcare company, Waymark is committed to protecting our employees, partners, and the patients we serve. Employees are required to comply with Waymark's vaccination policy, which includes annual COVID-19 and influenza vaccinations, as well as Hepatitis B, MMR, Varicella, and Tdap/Td vaccinations (or documented immunity where applicable). New hires will be asked to attest to their vaccination status after accepting an offer of employment. Waymark will consider reasonable accommodations for individuals who cannot meet these requirements due to a disability, sincerely held religious belief, or as otherwise required by applicable law. Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process. Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Create a Job Alert Interested in building your career at Waymark? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Quick Apply with MyGreenhouse First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Add another LinkedIn Profile Website What is the highest level of education you have completed, and from which institution? * Offer of employment is contingent upon successful completion of a background check. 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