Job Description We are looking for a hands-on CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team. While our architects focus on the multi-year, cross-platform roadmap, your focus will be on the "here and now"—turning complex business requirements into elegant, scalable solutions and getting them across the finish line. In this role, you will be the go-to technical expert for a squad of developers and administrators. You won't be managing people in an HR capacity; instead, you will be in the trenches with the team, leading by example. You will own the technical delivery of sprint commitments, tackle the most complex coding challenges, and champion an AI-first mindset across the squad to fundamentally change how we build and deliver technology. By actively mentoring the team, you will elevate their technical skills, engineering standards, and ability to leverage modern AI tools. What You Will Do Drive Solution Engineering: Take high-level requirements and architectural guidelines and translate them into executable, step-by-step technical solutions (e.g., deciding when to use a Flow vs. Apex, designing complex triggers, or structuring custom UI components). Champion AI & Productivity: Cultivate an AI-first mindset within the engineering team. Leverage AI-assisted coding and testing tools (e.g., GitHub Copilot, CRM-native AI features) to accelerate sprint delivery, reduce technical debt, and automate repetitive administrative tasks. Lead Technical Delivery: Act as the technical heartbeat of the Agile squad. Drive sprint execution, ruthlessly unblock developers, and ensure the team meets its delivery commitments with high-quality, bug-free output. Hands-on Development: Roll up your sleeves to build the most complex, business-critical features yourself. You will lead the charge on heavy integrations, advanced custom coding, and intelligent, AI-driven CRM solutions. Mentor & Elevate the Team: Actively mentor junior and mid-level engineers. Run pair-programming sessions, enforce development best practices, and lead comprehensive code reviews to ensure long-term system health. Own Code Quality & Release Hygiene: Partner with QA and Release Management to ensure deployments are seamless. Enforce strict version control, CI/CD best practices, and automated testing standards. Collaborate Across GTM: Work daily with Product Managers, Business Analysts, and RevOps stakeholders to negotiate technical trade-offs, scope level of effort, and ensure the technical reality matches the business expectation. What You Bring Experience: 10+ years of hands-on technical experience developing on enterprise CRM platforms (e.g., Salesforce), with at least 3+ years acting as a technical lead, senior developer, or squad lead. Deep Technical Chops: Expert-level proficiency in CRM development languages and frameworks (e.g., Apex, LWC, SOQL, REST/SOAP APIs, and complex declarative automation). AI-First Mindset: A forward-thinking approach to software engineering, with a strong interest in—or hands-on experience using—AI tools to enhance developer productivity, streamline testing, and build smarter business systems. Delivery Focus: A strong bias for action and execution. You know how to balance "perfect" code with the need to deliver business value quickly and iteratively. Mentorship Mentality: A proven track record of upskilling peers. You enjoy teaching others and take pride in elevating the engineering standards of your entire team. Agile Proficiency: Deep understanding of Agile development lifecycles, sprint planning, backlog grooming, and CI/CD deployment models. Communication: Excellent ability to explain complex technical constraints or solutions to non-technical stakeholders (Product Managers, Sales Ops, etc.). Bonus Points Advanced CRM Certifications (e.g., Salesforce Platform Developer II, Data Architecture, or Integration Architecture). Direct experience implementing AI solutions within a CRM (e.g., Salesforce Einstein, predictive forecasting, AI chatbots). Familiarity with adjacent GTM tools in the Lead-to-Cash ecosystem (CPQ, Marketing Automation, Billing). Why Join Us? Lead the transformation of our GTM technology through innovative solutions, AI, and scalable execution. Work closely with business leaders and engineering teams to directly impact revenue growth and operational efficiency. Be part of a collaborative, forward-thinking tech team with access to the latest enterprise tools and frameworks. Enjoy a competitive salary and a comprehensive benefits package designed to support you in and out of the office. The US annualized base salary range for this position is $161,000.00-$241,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. What You Bring to the Role: BA/BS degree or equivalent experience required. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing customer relationships with organizations generating revenues exceeding $2 billion. A history of successfully selling to VP and C-level executives in Enterprise accounts. Outstanding presentation, negotiation, and deal-closing abilities. Experience creating and leveraging territory and account plans. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. Familiarity with key Sales tools such as Salesforce.com, Outreach, Clari, Seismic and Looker. Ability to travel to customer locations. #LI-WO1 The US annualized OTE (On Target Earnings) range for this position is $320,000.00-$480,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com