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Senior Customer Success Manager (US PST Timezone)
Zluri ·
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Listed by Zluri for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Development Engineer in Test (SDET 2)
Zluri ·
Pay
Not listed
Setting
On-site
Zluri
Software Development Engineer in Test (SDET 2)
3-6 years
Full-Time
Department - Engineering
Location - Whitefield, Bangalore
Reports to - Engineering Manager - QA
Level - SDET 2 / Senior SDET
Employment type - Full-time Contract (FTC)
About Zluri: Securing the AI Future
Every enterprise is deploying AI agents. Almost none of them know what those agents can access. Zluri is building the Identity Control Plane for the AI Era — a unified platform that provides real-time visibility and governance for every identity in an organisation, human and non-human alike. We combine Identity Security Posture Management (ISPM), Identity Visibility & Intelligence (IVIP), and Identity Governance into a single platform powered by a Context Graph architecture.
We're a Series-B startup backed by Lightspeed, MassMutual Ventures, Endiya Partners, and Kalaari Capital, trusted by 200+ enterprise customers to secure their identity landscape. If you're excited about defining how the world governs identity in an AI-first future, we'd love to talk.
Role Summary
As a Senior SDET (SDET 2) at Zluri, you will independently own quality for product areas and be a force multiplier for the QA team. You will design and implement robust automation frameworks, conduct advanced exploratory testing, mentor junior SDETs, and actively drive process improvements. This role demands strong technical depth in test automation, end-to-end ownership of testing sub-projects, and the ability to work across teams with infrequent management oversight.
This is a mid-level position suited for engineers who have moved beyond executing predefined test cases and are ready to shape test strategy, build scalable automation, and contribute meaningfully to team culture and quality bar.
Key Responsibilities
Test Design & Automation
Independently design and implement automated test suites for component-level and cross-component features
Apply design patterns such as Page Object Model (POM), Data-Driven, and BDD to automation frameworks
Write E2E automation tests covering integration points and edge cases
Contribute to automation framework improvements and participate in code reviews for test code
Evaluate new testing tools and libraries in a data-driven way; recommend the right framework for the problem
Quality Assurance
Perform advanced exploratory testing, identifying subtle defects that scripted tests miss
Design comprehensive test strategies for features — covering functional, integration, regression, and edge-case scenarios
Create and maintain regression test suites; ensure traceability to requirements
Test E2E flows across components, covering all edge cases and integration points
Put yourself in the user's shoes: advocate for better UX and code/test defensively for obscure corner cases
Conduct performance test plans with guidance; contribute to load testing approaches
Ownership & Delivery
Lead delivery of testing sub-projects end-to-end with clear timelines and quality outcomes
Proactively monitor test component health and reduce escaped defects
Perform formal, detailed Root Cause Analysis (RCA) for all production issues; identify and drive short- and long-term fixes
Stay aware of risks to test schedules and call them out proactively
Contribute to problem-solving using defect data and metrics effectively
Collaboration & Process
Mentor SDET 1s and interns on testing best practices, test case design, and defect lifecycle management
Initiate and conduct test review discussions for related components
Collaborate across product teams (Engineering, PM, QA, UX) to ensure quality outcomes
Participate in CI/CD pipeline improvements and help ensure pipeline reliability
Proactively propose and participate in efforts to improve QA processes, tooling, and culture
Take QA interviews for SDET 1s and interns; provide detailed, objective feedback
AI-Assisted Quality
Actively scrutinize AI-generated test cases (your own and peers') for coverage gaps, false positives, and relevance to actual user workflows
Leverage AI tools effectively for test data generation, API testing script creation, and rapid prototyping of test utilities
Apply prompt engineering to get high-quality AI outputs for test generation, data setup scripts, and refactoring of test code
Educate the team on AI limitations (e.g., hallucinations) and identify when a problem is too complex for an AI assistant to solve safely
Qualifications & Experience
Education
Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field
Experience
3–6 years of experience in software testing and test automation
Proven track record of independently owning test automation for product areas with minimal oversight
Demonstrated experience in:
Web application automation testing — designing and maintaining automated test suites
API automation and testing at scale
End-to-end testing covering integration points and edge cases
Working in CI/CD environments and contributing to pipeline reliability
Cloud platforms (AWS, Azure, or GCP) in a test context
Required Skills
Core Technical Skills
Proficiency in AI-assisted development and testing using tools such as Claude, Cursor, or equivalent — including prompt engineering, AI-augmented test generation, and responsible use of AI outputs in QA workflows
Strong hands-on experience with Playwright for both API and UI automation, including modern testing paradigms such as Playwright MCP and AI-driven test agents; ability to design, build, and maintain scalable Playwright-based frameworks (not just execute scripts)
Solid experience with MongoDB and SQL for database testing and validation — writing queries to verify data integrity, audit state changes, and validate application behaviour end-to-end
Proficiency with GitHub or equivalent platforms for version control, branching strategies, and CI/CD pipeline setup — including integrating automated test suites into GitHub Actions or similar workflows
Working knowledge of Docker and Kubernetes for building lightweight, reproducible environments required for automated workflow testing — including containerising test dependencies and running tests in isolated, scalable infrastructure
Soft Skills
Strong analytical and problem-solving skills — able to identify root causes and drive fixes
Proactive communicator: escalates blockers, flags risks, and shares test findings clearly with developers and stakeholders
Mentorship mindset: invests in growing SDET 1s and interns
Detail-oriented with a quality-first approach, balanced with pragmatic delivery instincts
Self-motivated with the ability to deliver with infrequent management guidance
Adaptable to changing priorities in a fast-paced agile environment
Collaborative — works well across Engineering, PM, and Design teams
Nice to Have
Knowledge of Identity and Access Management (IAM), Role-Based Access Control (RBAC), and Identity Governance & Administration (IGA) concepts — directly relevant to Zluri's product
Experience with containerization technologies (Docker, Kubernetes) in a QA or dev context
Prior experience with AI-assisted testing tools or prompt engineering for test automation
Familiarity with observability and monitoring tools (Datadog, Sentry, or similar) to aid in defect analysis
Experience with contract testing or chaos testing for distributed/microservices architectures
Empowering Diversity, Championing Inclusivity
Zluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Senior Product Designer
Zluri ·
Pay
Not listed
Setting
On-site
Zluri
Senior Product Designer
4-6 years
Full-Time
Senior Product Designer
Function : Product
Job Location: Whitefield, Bangalore
Reporting to: Head - Product
Level: Senior
About Zluri: Securing the AI Future
Zluri is building the Identity Control Plane for the AI Era — a unified platform that brings real-time visibility and governance to every identity in an organization, human and non-human alike. We combine Identity Security Posture Management (ISPM), Identity Visibility & Intelligence (IVIP), and Identity Governance into a single platform powered by a Context Graph architecture.
While others build agents to do the work, we build the infrastructure to ensure they don't go rogue.
We're a Series-B startup backed by Lightspeed, MassMutual Ventures, Endiya Partners, and Kalaari Capital, trusted by 200+ enterprise customers to secure their identity landscape. If you're excited about defining how the world governs identity in an AI-first future, we'd love to talk.
Role Summary:
We are looking for a Senior Product Designer to join our team and drive the end-to-end design process for Zluri’s platform. You will collaborate with product managers, engineers, and stakeholders to create intuitive, visually appealing, and user-centric experiences. This role requires a deep understanding of user needs, strong UI/UX skills, and the ability to translate complex workflows into seamless designs.
Key Responsibilities:
Lead the end-to-end product design process, from research and wireframing to high-fidelity UI design and prototyping.
Conduct user research, usability testing, and feedback sessions to enhance product usability.
Develop and maintain design systems, UI components, and interaction guidelines for consistency across the platform.
Create engaging visual designs, animations, and micro-interactions that enhance the user experience.
Stay updated with design trends, best practices, and emerging technologies to drive innovation.
Advocate for user-centred design principles and accessibility standards.
Collaborate closely with product managers, engineers, and stakeholders to align on design goals and priorities.
Qualification and Experience
Education: Bachelor's degree in a relevant field (e.g., Business, Engineering, Computer Science). An MBA is a plus
Experience: 4-7 years of experience in UI/UX design for SaaS products or enterprise applications.
Key Skills:
Soft Skills: Exceptional communication and collaboration skills to work effectively with cross-functional teams.
Technical Skills:
Proficiency in Figma, Sketch, Adobe Creative Suite, and prototyping tools (e.g., Framer, InVision).
Strong understanding of design thinking, information architecture, and interaction design principles.
Experience with design systems, component libraries, and responsive design.
Familiarity with HTML, CSS, and front-end development concepts (not mandatory but a plus).
Experience working in agile teams and fast-paced product environments
Empowering Diversity, Championing Inclusivity
Zluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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SIMILAR OPENINGS
Lead Product Designer
Bangalore
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Listed by Zluri for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Support Engineer
Zluri ·
Pay
Not listed
Setting
On-site
Zluri
Technical Support Engineer
2-5 years
Full-Time
Technical Support Engineer
Function : Customer Success
Job Location : Whitefield, Bangalore
Reporting to : Manager- Global Support and Operations.
Shift timings. : 8 PM - 5 AM IST
About Zluri: Securing the AI Future
Every enterprise is deploying AI agents. Almost none of them know what those agents can access.
Zluri is building the Identity Control Plane for the AI Era — a unified platform that brings real-time visibility and governance to every identity in an organization, human and non-human alike. We combine Identity Security Posture Management (ISPM), Identity Visibility & Intelligence (IVIP), and Identity Governance into a single platform powered by a Context Graph architecture.
While others build agents to do the work, we build the infrastructure to ensure they don't go rogue.
We're a Series-B startup backed by Lightspeed, MassMutual Ventures, Endiya Partners, and Kalaari Capital, trusted by 200+ enterprise customers to secure their identity landscape. If you're excited about defining how the world governs identity in an AI-first future, we'd love to talk.
Role Summary:
We are seeking a Technical Support Engineer who enjoys working directly with customers to resolve a wide range of technical and product-related issues in a B2B SaaS environment. This role combines hands-on technical troubleshooting with regular customer interaction. You will work across multiple areas of the Zluri platform — including integrations, workflows, configurations, and identity- and access-related use cases — helping customers successfully use both existing and newly introduced capabilities. You will also partner closely with Engineering, Product, and Customer Success teams to ensure customer issues are resolved effectively, and insights from the field are fed back into the product.
Key Responsibilities:
Work directly with customers to understand issues, gather context, and guide them toward resolution
Take end-to-end ownership of customer issues, including investigation, communication, escalation, and follow-through until resolution
Troubleshoot problems across the Zluri platform, spanning integrations, APIs, workflows, configurations, and data flows
Support customers in using and adopting new and evolving product capabilities, including identity and governance-related features
Communicate clearly and proactively with customers throughout the support lifecycle, setting expectations and providing updates
Collaborate with Engineering to debug complex issues and provide clear, actionable problem statements
Translate customer pain points and recurring issues into meaningful inputs for Product and Engineering teams
Engage with customers beyond tickets when deeper investigation or collaboration is required (e.g., calls, screen shares)
Create and maintain documentation, troubleshooting guides, and internal runbooks to improve efficiency and customer self-service.
Qualification and Experience
Education: Bachelor's / Master's degree in a related field
Experience: 2–5 years of experience in a customer-facing Technical Support, Solutions Support, or similar role in a B2B SaaS company
Key Skills:
Strong understanding of SaaS products, cloud-based systems, and integrations
Experience troubleshooting APIs, data flows, and configuration-driven behavior
Practical familiarity with concepts such as users, permissions, roles, and access-related workflows
Ability to explain technical issues clearly to customers with varying levels of technical expertise
Strong ownership mindset, problem-solving skills, and customer-first attitude
Experience working with ticketing and issue-tracking systems
Nice to Have:
Exposure to IAM or IGA concepts
Experience supporting enterprise or IT-focused SaaS products
Familiarity with identity providers, SSO, or provisioning standards (e.g., SCIM, SAML, OAuth)
Experience working closely with Customer Success or Account teams
Basic scripting, querying, or automation experience
What Success Looks Like
Customers feel heard, supported, and confident in the solutions provided
Issues are owned and resolved efficiently with clear, consistent communication
Complex customer problems are broken down and addressed systematically
Strong trust is built with customers through reliable, high-quality support
Product and Engineering teams benefit from clear feedback, customer insights, and well-documented issues
You become a trusted problem solver across multiple areas of the Zluri platform
Empowering Diversity, Championing Inclusivity
Zluri values diversity and inclusivity, fostering an environment where every individual feels welcome and respected. We are an Equal Opportunity Employer, providing fair consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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SIMILAR OPENINGS
Customer Solutions Engineer
Bangalore
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Listed by Zluri for a position based in the United States. Employers on this board attest they are hiring domestically.
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