Job Description

Description

Qualifications

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Job Description

We are seeking a dynamic team player to join Aura in a new role which combines data analytics, revenue accounting, and business partnership. As part of our mission to drive consistent growth in our partner revenue channel, this position will play a critical role in aligning partner analytics with accurate revenue forecasting and GAAP-compliant reporting. 

The Revenue Operations Analyst, Partnerships will collaborate closely with internal and external stakeholders to contribute towards the revenue process for our rapidly expanding partner channel. This role is responsible for ensuring accurate partner billing, analytics, and reporting. 

Reporting to the Director of Partner Revenue Operations, the ideal candidate will bring strong data analytics expertise and a collaborative spirit to a role which offers a unique opportunity to contribute directly to Aura’s growth.

Day to Day:

• Transform source data into a usable format for monthly billing, revenue recognition, and forecasting purposes

• Ensure enrollment numbers used in Employee Benefits/Partner business forecasts are aligned with source customer enrollment counts and actual enrollment counts used by Revenue Accounting for GAAP purposes

• Own the ongoing health of the billing engine: perform regular QA on Python/SQL logic, monitor for discrepancies, and troubleshoot issues as they arise in production

• Debug and fix existing billing engine code to resolve identified issues, ensuring minimal disruption to partner invoicing and downstream revenue reporting

• Design and implement new invoicing logic and billing flows to support evolving contract structures, new partner types, or business requirements

• Assist in ad hoc projects and system integrations as an SME for the Partner Revenue Operations team 

What you bring to the table:

• 2-3 years of progressive experience in data analytics

• Proficiency in SQL and Python – ability to query and manipulate large datasets efficiently

• Experience with Databricks – familiarity with data engineering and analytics in a cloud environment

• Experience building data logic/pipelines — this role includes designing new invoicing flows

• Translating business/contract requirements into technical logic, working iteratively with stakeholders to validate assumptions

• Advanced Excel skills – including pivot tables, advanced formulas, and data analysis

• Strong analytical thinking – ability to identify trends, discrepancies, and insights in financial data

• Solid financial background – knowledge of financial statements, basic accounting principles, and tax implications

• Attention to detail and problem-solving skills – ability to ensure data accuracy and resolve inconsistencies.

• BA/BS in Analytics, Data Science, Applied Mathematics, Statistics, Computer Science, Economics, or a similar field of study 

It would be great if you also had:

• Experience with billing processes and system integrations/implementations; understanding of revenue recognition, invoicing, and reconciliation.

• Familiarity with Zuora, NetSuite, Salesforce, Avalara (or a similar sales tax engine).

• Understanding of subscription & usage based billing, and financial systems.

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $75,000–$90,000, but may vary depending on job-related knowledge, skills, experience and location. This position is remote, but candidates must be US-based.

#LI-Remote

Who We Are

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. 

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe.  We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s platform prospects. 

What You’ll Do

As a member of the team, you will build trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth.

Responsibilities

• Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption. 
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe solutions to their challenges. Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep third party integrations in play.
• Conduct business analysis and background research on customers, industries, and competitors.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos. 
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends, and opportunities to the leadership, product, and engineering teams from the forefront and prioritized for delivery.  
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning to strategically and tactically align for success.
• Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Stripe and its benefits for both platforms and their customers.
• Showcase the capability of Stripe's platform in solving business problems, highlighting features, benefits, and potential customizations. This includes demonstrating how those benefits pass down to the customer's own user base.
• Manage pre-sales projects, coordinating proof-of-concept development, and feasibility checks. Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Develop a comprehensive understanding of Connect, Stripe's solution for enabling platform payments, exploring its various features, and integration methodologies.
• Gather an in-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models to cater to individual clients' and their customers' needs.
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax, and legacy systems interact with each other in a platform technology stack and ecosystem. 
• Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer-facing, domain expert in the payments space, presenting, and architecting solutions for platform customers.
• Prior experience driving technical sales with top-tier enterprise-scale platforms and supporting them and their customers' unique requirements 
• Experience with integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design, building, and deploying complex applications.
• Experience in helping customers adopt and consume software in a cloud model.
• Passionate about learning and actively seek out knowledge
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinker who proactively identifies challenges and maintains a positive approach when facing difficult obstacles.
• Strong collaboration skills to work seamlessly with extended teams to support our users.