Partner Enablement Manager
Job Description
Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps – the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
About the Role
As a Partner Enablement Manager, you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success.
This role is 100% remote and available to US-based candidates.
You Are
- An Ecosystem Operator: Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans.
- A Collaborative Relationship Builder: You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes.
- An Automotive & Tech Translator: You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute.
- A Scale-Minded Project Manager: You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results.
You Will
- Scale Partner Program Operations: Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.
- Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.
- Coordinate Integration Ecosystems: Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.
- Manage Tech & Service Relationships: Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.
- Enable Internal Teams: Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.
You Have
Must Have
- Industry & Ecosystem Experience: 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).
- Domain Knowledge: Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.
- Cross-Functional Project Management: Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.
- Operations & Systems Acumen: Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).
- Ability to travel up to 25% of the time.
Nice to Have
- Aftermarket Network: Existing relationships or a strong network within the automotive aftermarket industry.
- SaaS & Integration Familiarity: Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.
- Channel & Marketplace Programs: Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.
Interview Process
1- Initial Screen – 30 min with Lead Recruiter
2 – Hiring Manager Interview – 45 min with Sr. Director of Partnerships
3 – Case Study Presentation – 60 min Assignment
4 – Cross Functional Interviews (2) – 30 min with two senior stakeholders.
Problem Solving Exercise – 60 min with Head of People
*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.
We Offer
- 100% remote work environment
- Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
- Equity package
- Flexible PTO with a 15-day minimum
- Generous Parental Leave
- FSA and HSA options
- 401(k)
- Growth & Wellness Stipend
- WFH Equipment
- Chance to work with the latest technology
- A collaborative, high-ownership culture with clear opportunities for career growth
Why Join Steer?
At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
Consultant, Auto Product Strategy
Job Description
Description
At Liberty, our Personal Lines Auto Product team partners across the company to build and roll out auto insurance solutions that keep pace with what customers and agents need. We focus exclusively on auto, bringing deep expertise, data and analytics to deliver strong state-by-state results while modernizing how we price policies and the technology that supports them. Organized around four core areas—Delivery & Development, Underwriting Effectiveness, State Management, and Mobility Solutions—we work collaboratively to live our purpose: helping people embrace today and confidently pursue tomorrow.
The Product Delivery Monitoring Team is looking for a Consultant to help advance the next generation of Personal Lines Auto monitoring capabilities. This highly visible individual contributor role will partner across the organization to strengthen how we monitor Auto pricing programs, detect emerging issues, improve data accuracy, and scale sustainable monitoring practices across the broader Auto portfolio.
This role will focus heavily on building strategic monitoring capabilities that reduce programmatic risk, improve early issue detection, and create a scalable foundation for future growth. In addition, this individual will support core Auto Program Monitoring responsibilities, with a focus on program-level monitoring and analysis of recently launched pricing programs.
The ideal candidate is highly analytical and technically capable, comfortable working independently, able to navigate ambiguity, and effective at partnering cross-functionally with both technical and business audiences.
Responsibilities
• Drive the development and scaling of continuous monitoring and anomaly detection capabilities to reduce programmatic risk across the Auto portfolio.
• Improve data accuracy and early issue detection across rating programs, key business metrics, and Auto program results.
• Build scalable monitoring processes, tools, dashboards, and analytical frameworks that support future-state portfolio monitoring and program-level analysis.
• Reduce manual effort and response time through automation, improved reporting, and cross-functional coordination.
• Support program-level monitoring for Personal Lines Auto pricing programs by analyzing key metrics, identifying emerging trends, and assessing whether results are performing as expected.
• Query, manipulate, and analyze large datasets to investigate anomalies, identify root causes, and communicate actionable insights to technical and non-technical audiences.
• Partner with teams across USDS, the Data Office, IT, Risk Analytics, Underwriting, State Management, and other business areas to identify issues, coordinate solutions, and improve monitoring effectiveness.
• Provide timely updates and recommendations to stakeholders on monitoring results, data quality, program performance, and emerging risks.
Ideal candidate will have :
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify patterns, investigate root causes, and develop practical recommendations.
• Proficient in SQL, Power BI, Excel, PowerPoint, and Snowflake. Experience with Python and GitHub preferred.
• Experience building dashboards, reporting tools, analytical frameworks, and repeatable processes.
• Ability to communicate complex analytical findings clearly and effectively to technical and non-technical audiences.
• Strong planning, organizational, analytical, decision-making, and communication skills
• Familiarity with insurance rating programs, pricing implementations, or post-launch program evaluation preferred.
Preferred Qualifications
• Experience with Python and GitHub preferred.
• Prior experience in Personal Lines, auto insurance, pricing, product, or broader insurance analytics.
• Experience with anomaly detection, continuous monitoring, data quality monitoring, automation, or early issue detection.
• Experience partnering with data, technology, underwriting, risk analytics, state management, or product teams.
• Familiarity with insurance rating programs, pricing implementations, or post-launch program evaluation.
This role has a hybrid work schedule (2 days onsite) for candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH. Otherwise, this role is remote
Qualifications
- Bachelor’s degree in business, information management, economics, or other quantitative field. Master’s degree preferred.
- Minimum 4 years, typically 6 years or more of relevant work experience.
- Knowledgeable in data query languages and tools; proficient in new and emerging technologies; may possess data modeling skills.
- Highly developed communication and presentation skills.
- In-depth knowledge of data concepts, strategies, and methodologies.
- In-depth knowledge of data architectures, solutions and designs; extensive knowledge of business operations, strategies and objectives.
- Highly developed negotiation, facilitation and consensus building skills.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
Regional Sales Manager – Mid-Enterprise Healthcare – Northeast
Job Description
Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking a Regional Sales Manager join our team. This is a remote opportunity based in the Northeastern United States.
Job Summary
The Regional Sales Manager is responsible for identifying new business opportunities, contacting and generating customer prospects, and arranging appointments. This role is also responsible for demonstrating the company’s products and service solutions, negotiating contracts, and closing new business opportunities. Additionally, the Regional Sales Manager will work to expand revenue with established customers and partners within their territory. This role will work within assigned mid-enterprise healthcare accounts in the Northeastern US.
Duties and Responsibilities
- Exceed booking quota targets and maintain accurate forecasts in Salesforce.com, per company guidelines.
- Target and gain access to decision-makers in key prospect accounts.
- Develop and execute account strategy for major accounts and opportunities as per territory assignment.
- Complex selling experience to many buyers: IT leadership, Clinical leadership and Security Officers. CIO, CMIO, CMO, CNIO, CNO and CSIO’s. Finance, Compliance, Revenue Cycle, Business Office and Patient Accounts departments.
- Partner internally to leverage established account relationships, get orders booked, gain customer resources to resolve issues and drive business.
- Manage demonstration and evaluation activities with the help of the Solution Engineering team.
- Capture, maintain, and disseminate accurate and relevant sales opportunity information using Salesforce.com.
- Other duties as assigned and required
Required Qualifications
- Bachelor’s Degree or equivalent combination of education and experience.
- 10+ years’ experience in selling technology solutions in healthcare.
- Demonstrated history of exceeding booking quota targets and appropriate forecasting.
- Experienced in calling at the senior executive level.
- Solid oral and written communication skills, along with effective presentation, negotiation and closing skills.
- Exceptional time management, organizational and decision-making skills to work autonomously and collaboratively in a team environment.
- Located within the region of the assigned territory.
- Ability to travel up to 50%.
This position offers a total compensation range of $210,000.00 to $320,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-Remote #LI-ML1
Staff Software Engineer, Restaurant Experience (Remote)
Job Description
ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.
Restaurant partners are the lifeblood of the ezCater marketplace — and the experience we deliver to them directly determines our ability to attract, retain, and grow supply on our platform. We're reimagining what it means to be a restaurant partner on ezCater, and we're looking for a Staff Software Engineer to lead the technical vision for that transformation.
As the Staff Software Engineer for our Restaurant Partner Experience, you will own the architectural direction of the frontend systems that power how our partners discover, onboard, manage, and grow their business on ezCater — including the partner portal and order management tooling used by thousands of restaurant operators every day. A key early focus will be establishing the frontend architecture for in-product business intelligence tooling, bringing AI-enabled reporting and data insights directly to restaurant partners within the partner portal. You will partner closely with Product, Design, and peer engineering leaders to shape what a best-in-class partner experience looks like, and you'll set the engineering standards to make that possible.
You'll report to the Senior Engineering Manager within the ezCater Restaurant Partner Experience organization.
What You'll Do
- Lead the technical vision for reimagining the partner experience — from onboarding and menu management to order fulfillment tooling and marketing programs — ensuring our restaurant partners have the tools they need to succeed on our platform.
- Champion AI-native frontend development practices — including design-to-code workflows (e.g., Figma, Claude Design, v0), AI-assisted development grounded in organizational context, and machine-readable frontend interfaces that serve both human users and AI agents.
- Partner with our Front End Core team to define and evangelize frontend architectural standards — spanning micro-frontend composition strategies, monorepo structure, shared design system governance, and CI/CD — enabling velocity, scalability, and consistency across the teams that build on this foundation.
- Work with internal stakeholders — including Principal Engineers, other Staff Engineers, Product Managers, and Designers — to evolve ezCater's partner-facing frontend systems to meet the needs of a growing and diverse restaurant partner network.
- Establish the frontend architecture for in-product business intelligence and reporting capabilities within the partner portal, enabling restaurant partners to access clear, actionable data insights about their business directly in the platform. This includes evaluating embedded analytics and data visualization tools, defining component patterns for data-dense interfaces, and ensuring these experiences are performant, accessible, and self-serve.
- Provide guidance and mentorship to teammates across the organization while fostering a culture of learning and collaboration.
What You Have
- 8+ years of professional development experience, with deep expertise in React, Next.js (App Router), and TypeScript across complex, production-grade frontend systems.
- 4+ years of production React experience, with working knowledge of micro-frontend architecture patterns (e.g., Islands architecture, module federation, or edge-side composition).
- Proven track record of evangelizing and standardizing frontend architecture — including design systems, monorepo tooling, and micro-frontend boundaries — while addressing systemic technical impediments at scale.
- Passion for building exceptional user experiences and expertise in collaborating with cross-functional partners — including Product, Design, and Research — to drive product direction.
- Experience building data-rich frontend experiences — including dashboards, reporting interfaces, and data visualization — with a strong sense for how to make complex information accessible and actionable for non-technical users.
- Experience mentoring engineers and working with business stakeholders to define and execute technology roadmaps.
Preferred
- Experience building B2B or partner-facing SaaS products, particularly tools used by operators or business owners to manage their operations.
- Experience with REST, GraphQL, and modern monorepo tooling (e.g., Turborepo).
- Familiarity with Go or equivalent backend frameworks.
- Experience with design systems and component library development, including documentation practices that support AI-assisted code generation workflows.
- Familiarity with embedded analytics or data visualization tooling (e.g., charting libraries or embedded analytics platforms).
- Exposure to telemetry and observability tools (e.g., Datadog, Sentry).
The national total target cash compensation range for this position, including base salary and bonus target, is $184,000–$232,000 annually.*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You’ll Get from Us:
You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.
Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.
For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.
Commercial Account Executive, South Central
Job Description
At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: Commercial Account Executive – South Central
Role Purpose:
Wasabi Technologies is looking for an enthusiastic, driven and ambitious Commercial Account
Executive. In this role, you will be selling into Wasabi’s South Central Region with a focus on
Enterprise accounts in Texas, Oklahoma, Arkansas, Louisiana, and New Mexico.
You’ll prospect for new business, convert warm leads cultivated by Wasabi’s marketing and
business development teams, and grow existing customer accounts. You’ll have a full arsenal of
resources to help prospects understand the disruptive price, performance, and protection
benefits of Wasabi hot cloud storage.
*Principals only. No recruiters.
Responsibilities:
● Drive account strategies and coordinate team selling efforts with partners to close
business
● Prospect into and penetrate new accounts, reaching decision-makers and closing
business
● Collaborate with partners to map accounts, identify whitespace, and uncover new
revenue opportunities
● Manage your sales pipeline with precision—forecast accurately, maintain deal hygiene,
and drive deals to close
● Serve as a trusted advisor to end-user customers, building long-term relationships and
understanding their evolving needs
● Uncover and close upsell and cross-sell opportunities to maximize customer value
● Leverage channel and technology alliance partnerships within the data storage and
protection ecosystem to accelerate sales
Requirements:
● 3 – 5 years of technology sales experience (storage experience a plus)
● A self-starter with experience in B2B sales or channel sales
● Skilled at outbound prospecting, partner collaboration, and navigating complex sales
cycles
● Excellent communicator with a talent for building rapport and trust with partners and
customers
● Results-oriented, with a passion for driving revenue and exceeding goals
● Exceptional written and verbal communication skills
● Salesforce.com or HubSpot CRM experience
● Sales training and AI certification a plus
● Coachable and open to feedback on suggested alternative methods and processes
● Creative team player, willing to make positive suggestions to further the team’s success
The On Target Earnings (OTE) range for this role is between $160K- $190K
*The OTE range reflects the full range for this position at Wasabi Technologies. At Wasabi, we believe in paying fairly and competitively, and individual compensation is determined based on factors such as job-related experience, skills, location, and internal equity. On Target Earnings are just one part of our total rewards approach. Wasabi team members also receive equity, and a comprehensive benefits package designed to support both professional growth and personal well-being.
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Site Installation Manager
Job Description
What we need
The Installation Manager will work with multi-discipline contractors, commissioning technicians, design engineering, project management, and testing teams to lead the overall installation of both structural systems, racking, and automated equipment on customer sites. The Site Installation Manager primary goal is to ensure the system is installed in a timely manner, within budget, and delivered without defect through commissioning and testing to the operations team. This position will be a highly visible role and interact with all departments and levels across the company including executive management.
This is a high-travel, site-based role requiring approximately 80% of travel throughout the year. The Site Installation Manager is expected to work primarily at active customer installation sites for the duration of the project.
What we do
The Site Installation team oversees the installation of Symbotic automation systems on customer sites. They are responsible for ensuring the systems are installed as designed and at a high quality on schedule and under budget. This group will partner very closely with the Symbotic PM and commissioning team.
What you’ll do
-
Manage and lead site specific Requests for Information (RFIs); Receive, escalate, and respond to all contractor and vendor RFIs in accordance with process SLAs.
-
Manage and update Golden Prerequisite (GPR)- Maintain daily site installation progress and commissioning readiness through the GPR tool.
-
Maintain and Manage Site Bulletins to ensure site contractors and vendors understand the detail and scope of work for engineering bulletins, maintain bulletin matrix, validate work completion.
-
Manage and lead and validate contractors and vendors deliver quality by 650 Checklists.
-
Monitor and ensure that all missing material request validation requested from site are verified, recorded properly, and documented in the missing material matrix along with a root cause.
-
Support Field Change Request (FCR) Validation for site efforts in reviewing and assessing the validity of site FCRs along with the resource requirements and cost before project management issuance of purchase orders.
-
Upon the completion of Mechanical and Electrical installation scope, support the site team in the demobilization of all installation resources and materials.
What you’ll need
-
Bachelor’s degree in engineering discipline or related field required.
-
Minimum of 7 years trade experience in integration, construction management, or automation installation required.
-
Minimum 3 years experience supervising or managing teams, trades contractors.
-
Experience with industrial/robotic automation projects and ASRS projects.
-
Good negotiation and relationship skills, both in directing the technical team and ability to manage and reach solutions to competing priorities.
-
Experience with using metrics and data analysis to drive process improvements.
-
Ability to provide critical technical thinking at the team level to trigger appropriate discussions around requirements, design, and process challenges that the team may face.
-
Ability to travel up to 80%.
Our Environment
-
Hybrid, travel-based position. Access to major airport preferred.
-
Travel is required up to 80% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. Our main office is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed and ready for commissioning.
-
The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis.
-
The employee is frequently required to walk and reach with hands and arms.
-
The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.
-
The employee must regularly lift and/or move up to 50 pounds.
-
Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.
-
Approximately 80% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
-
There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.
-
You will regularly be near railings that are high off the ground.
-
Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
#LI-JC1
#LI-Remote
Client Support Specialist
Job Description
Opportunity Overview:
Client Support Specialist serves as this role plays a critical role in investigating, triaging and prioritizing issues related to our technology. Your dedication to investigating complex technical issues and delivering exceptional customer service will be instrumental in enhancing the overall experience of our clients and contributing to the success of our organization.
What you’ll do:
- Bug Investigation, triage and resolution:
- Promptly and thoroughly investigate product bugs using all available resources, within assigned timeframes
- Diagnose and troubleshoot technical issues reported by clients, looking to gather comprehensive information to share with other stakeholders
- Determine which bugs you are able to resolve and promptly resolve these
- Document findings and follow processes for clear process flows
- Partner with product and technical teams for rapid resolution of “mission critical” bugs, corralling key stakeholders and providing timely updates as needed
- Prioritization:
- Work with stakeholders to understand the impact of bugs to users and the larger business
- Use judgment to assess relative priorities of various issues
- Document and communicate priorities clearly according to protocol
- Communication and cross-functional collaboration:
- Provide timely and clear updates to all involved stakeholders
- Partner with stakeholders with empathy to understand their needs
- “Translate” stakeholders’ needs and asks into actionable directives for technical teams
- Document and communicate clearly about known issues and workarounds
- Trend monitoring and process improvement:
- Monitor bugs for trends and larger improvement opportunities
- Proactively partner to improve our bug management process
What you’ll need:
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
- 2+ years proven experience in providing technical support for healthcare technology products or software applications.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues effectively.
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
- Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships.
- Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously.
- Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
- Understanding of software development and quality assurance processes is advantageous.
- Certifications in relevant healthcare IT or technical support areas will be considered a plus.
- Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
- Understanding of software development and quality assurance processes is advantageous.
- Certifications in relevant healthcare IT or technical support areas will be considered a plus.
Pay & Perks:
💻 Fully remote opportunity with about 5% travel
🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program
📈 401K retirement plan with company match; flexible spending and health savings account
🏝️ Flex Time Off + company holidays
👶 Up to 14 weeks of paid parental leave
🐶 Pet insurance
The salary range for this position is $55,000 to $60,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: NY, CA, CO, WA.
Interview Process*:
- Connect with Talent Acquisition for a Preliminary Phone Screening
- Meet your Hiring Manager!
- Take Home Assessment
- Behavioral Interview(s)
*Subject to change
About Cohere Health:
Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.
With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.
Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.
The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
We can’t wait to learn more about you and meet you at Cohere Health!
Equal Opportunity Statement:
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.
#LI-Remote
#BI-Remote
Senior Sales Engineer (remote, Europe)
Job Description
(Remote in UTC+1 and UTC+2 time zones, Series B DevTools SaaS)
Join Checkly as a Senior Sales Engineer and empower developers and agents to own and ensure application performance and reliability – from pull request to post-mortem!
Checkly is the active reliability layer for developers and agents. We unify testing, synthetic monitoring, and observability into a single AI-native workflow, so engineering teams (and the agents shipping alongside them) can catch issues before customers do.
Our platform is trusted by teams at Vercel, CrowdStrike, 1Password, Airbus, Mistral, ServiceNow, and Fastly. In 2024, we raised $20M in Series B funding from Balderton, CRV, and Accel to take things to the next level.
That’s where you come in. As a part of our Sales team, you’ll play a key role in expanding our reach, building relationships with engineering teams, and showing them why Checkly is the best solution out there.
We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible and async-first startup environment with inclusive benefits and full transparency about how we pay.
What you’ll do
We’re looking for a Senior Sales Engineer to ensure our customers get the best out of Checkly.
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You will become an expert on Checkly and the Monitoring space, helping drive the Monitoring as Code revolution, and solve real customer problems.
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You will work with some of our most valuable customers in different stages across pre- and post-sales.
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You will assist prospects with the technical evaluation of Checkly, from first demo to the successful implementation of Checkly. You will own this process.
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You will speak with our customers directly and share your learnings with Product and Engineering, helping shape Checkly.
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As part of your role you will assist in continuously improving technical documentation, processes and policies.
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During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that, you will chip in Support when needed from time to time.
What you should have
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Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).
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5+ years experience in a Solutions Engineering, Sales Engineering, a Customer Solutions or a Forward Deployed Engineer role.
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Experience working in dev-tools SaaS companies. Observability, monitoring, or testing background is preferred, but not required.
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Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos etc. We build with Claude Code, Codex, and similar tools.
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Ability to be autonomous and self-motivated in a remote-first work environment, while you also enjoy getting to know your colleagues and helping others.
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Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.
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Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checkly’s customers.
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Excellent spoken and written English skills.
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Located in Europe, UTC+1 and UTC+2 time zones.
Why us?
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Transparent salary (more info below)
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Become part of a fast-growing, and international team where your work matters. Your impact won’t get lost in layers of bureaucracy.
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Stock options
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27 days of paid vacation
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Paid sick leave & up to 14 weeks of paid parental leave
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Annual company on-site
Find out more here.
What we pay
Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.
For this role, there’s a 70% base salary – 30% commission split. The range is
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€115k-€140k OTE for someone in a similar cost of market as Spain, Poland, Portugal etc.
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€127k-€150k for someone in a similar cost of market as UK, Germany etc.
Apply
If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!
We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.
Senior Product Marketing Manager
Solutions Engineer - Central
The full posting opens here — pay, setting and the full description, without leaving the list.