Program Manager, Commercial Solutions
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe.
What you’ll do
Stripe’s Global Business Services’ Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and/or impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business.
You will be responsible for the end-to-end management of commercial and/or GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of and experience in scaling global, cross-organizational mechanisms.
The candidate will have experience in program ownership and management, custom pricing strategies, and a background in supporting selling motions. The candidate will have strong communication skills and executive presence to effectively communicate with Stripes from sellers and Deal Strategies through to senior leadership. You will love this job if you are a natural relationship and mechanism builder.
Responsibilities
- Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-their-kind programs and initiatives
- Manage and lead a highly complex program/s which require considerable resources and high levels of complex functional and technical integration and knowledge
- Support the commercial program deal motion, partnering with Deal Pricing and/or Deal Strategy Strategists, sellers, and internal stakeholders to create custom commercial approaches
- Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts
- Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes
- Navigate, and propose creative solutions, through complex programmatic problems at scale across Go-To-Market and Stripe
- Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc to resolve and remove internal blockers
- Act as liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements
- Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness amongst themselves and across the organization in general
- Advocate on behalf of a position and quickly gain cross-functional alignment on the position
- Quickly build credibility and trust with internal stakeholders
- Lead projects to solve existing commercialization issues
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- BA/BS degree in Business, Technology, Finance, or Economics
- 10+ years of experience in program management/commercial strategy/economics/deal management/pricing with experience owning program strategy or business operations
- 5+ years of direct commercial pricing model program management skills/knowledge/experience/deal management, and/or oversight
- Experience driving cross-team mechanism development end to end (ideation, planning, execution, launch, post-launch support)
- Experience working in ambiguous, quickly scaling environments, comfortable with high-agency
- Experience engaging with senior executives on high priority initiatives, as well as the ability to work effectively across internal and external organizations
- Be able to articulate and understand business strategy at the C-Suite level to gain credibility and advise organizations on how best to achieve their business goals through the use of commercial programs
- Strong written and verbal communication, presentation, negotiation, and project management skills
- Establish credibility and maintain working relationships with internal stakeholders involved with commercial constructs (Legal, Finance, Accounting, etc.)
- Experience presenting data and metrics to senior leadership to report on metrics
- Strong ability to advocate for a position even in the face of pushback
Preferred qualifications
- Direct commercial construct launch oversight and experience
- Payments industry experience
- MBA degree in Business, Technology, Finance, or Economics
- Possess PgMP or PMP certification
Product Manager, Radar
About the team
Radar helps businesses prevent fraud and abuse without getting in the way of legitimate customers. We combine machine learning powered by Stripe’s global network with intuitive dashboard experiences and developer APIs, to give our users comprehensive controls and insights to protect their business against threats ranging from payment fraud and card testing to bot and free trial abuse.
Fraud doesn’t stand still, and it isn’t limited to checkout. As businesses launch new products and business models, attackers find new ways to exploit them. We obsess about understanding those attacks, identifying defenses that work, and making sophisticated fraud prevention simple for the businesses that depend on us to help them protect and grow their revenue with confidence.
What you’ll do
As a product manager on the Radar team, you’ll help customers, developers, and partners bring fraud prevention naturally into the systems and workflows they rely on. You’ll shape products that make fraud management feel effortless, connecting Radar’s capabilities to the tools and experiences our users build and run.
You’ll work at the intersection of customer needs and commercial opportunities to shape what we build and how we bring it to market. Working closely with engineering, data science, design, and go-to-market teams, you’ll build products and relationships that deliver lasting value to customers and partners. You’ll connect technical decisions to commercial outcomes while maintaining a high bar for reliability, craft, and the details that make complex products feel simple.
Responsibilities
- Develop a deep understanding of the payments and fraud landscape, how businesses manage risk, and the systems and workflows they rely on.
- Work directly with customers, developers, and partners to uncover unmet needs, understand integration challenges, and identify opportunities to build broadly useful products.
- Develop and communicate a clear product strategy and roadmap, prioritizing opportunities based on user impact, technical feasibility, and business value.
- Partner closely with engineering and data science to turn sophisticated fraud control and monitoring capabilities into reliable APIs, intuitive tools, and well-crafted developer experiences.
- Drive product development from ideation through launch, setting the pace, scoping thoughtfully, prioritizing ruthlessly, and executing with rigor.
- Collaborate deeply with sales, marketing, and partnerships teams to identify opportunities, validate demand, and drive the adoption of new experiences.
- Work with customers and partners through early implementations, using hands-on feedback to improve documentation, onboarding, and the path from initial evaluation to production use.
- Own metrics for integration success, adoption, retention, revenue, and user value; use results to guide product and commercial decisions and communicate progress.
- Communicate clearly with internal and external stakeholders about priorities, trade-offs, progress, and results, building alignment across teams you don’t directly manage.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years of Product Management experience
- Highly analytical, with a rigorous approach to quantitative and qualitative evidence. You’re comfortable digging into data, writing SQL when needed, and connecting product decisions to user and business outcomes.
- Scrappy and resourceful, with experience taking products from zero to one. You thrive in early-stage environments, test ideas quickly, and turn what you learn into products that scale.
- Strong commercial and business acumen. You understand how customer needs, market dynamics, and product differentiation translate into adoption and durable business value.
- Proven cross-functional leadership, including experience partnering with B2B sales teams on customer discovery, technical evaluation, and commercialization.
- Experience shipping Dashboard and API products, with empathy for end users and developers alike.
- Experience developing pricing and monetization models for B2B products.
- Technical fluency to go deep with engineers on APIs, system architecture, and integration trade-offs, and to explain those decisions clearly to customers.
- Strong written and verbal communication skills, with a talent for distilling complex user problems into precise, actionable framing.
- An ownership mindset and a high bar for product quality. You do what it takes to solve user problems and care deeply about the details of the experience.
Preferred qualifications
- Experience building fraud prevention, risk, security, or ML powered products.
- Experience building developer platforms and working with integration partners, including navigating technical dependencies and high-stakes external relationships.
Product Manager, Radar - Fraud and Abuse Prevention
About the team
Radar helps businesses prevent fraud and abuse without getting in the way of legitimate customers. We combine machine learning powered by Stripe’s global network with intuitive dashboard experiences and developer APIs, to give our users comprehensive controls and insights to protect their business against threats ranging from payment fraud and card testing to bot and free trial abuse.
Fraud doesn’t stand still, and it isn’t limited to checkout. As businesses launch new products and business models, attackers find new ways to exploit them. We obsess about understanding those attacks, identifying defenses that work, and making sophisticated fraud prevention simple for the businesses that depend on us to help them protect and grow their revenue with confidence.
What you’ll do
As a product manager on the Radar team, you’ll work directly with customers to understand the novel fraud and abuse attacks they face, identify the most important problems to solve, and turn those insights into product strategy and a roadmap.
You’ll work at the intersection of customers, engineering, data science, design, and commercial teams to shape what we build and bring it to market. Your work will span the fraud and abuse detection and control capabilities at the heart of Radar and the user and developer experiences that put those capabilities into our customers’ hands.
This role requires both urgency and taste. You’ll move quickly as threats evolve, without compromising on reliability, craft, or the details that make complex products feel beautifully simple.
Responsibilities
- Develop a deep understanding of the fraud and abuse landscape.
- Investigate emerging attacks with customers, assess their financial and operational impact, and distinguish isolated incidents from opportunities to build broadly useful defenses.
- Translate findings into a product strategy and roadmap, prioritizing the defenses that deliver the greatest customer and business impact.
- Partner with engineering, data science, and design to explore signals, shape solutions, and rapidly turn effective defenses into scalable, reliable products.
- Set the pace for the team by scoping the product thoughtfully, prioritizing ruthlessly, and executing with high rigor.
- Work with sales, marketing, and customer-facing teams to validate demand, coordinate launches, and help customers adopt and maximize the value they get from new capabilities.
- Own product performance, user experience, and business metrics to guide iteration and communicate progress.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years of Product Management experience
- Highly analytical, with a rigorous approach to quantitative and qualitative evidence. You’re comfortable digging into data, writing SQL when needed, and defining metrics that connect product decisions to user outcomes.
- Scrappy and resourceful, with experience taking products from zero to one. You find ways to test ideas quickly, learn from real users, and turn early solutions into products that scale.
- Strong commercial and business acumen. You understand how customer problems translate into willingness to pay, adoption, and durable business value.
- Proven cross-functional leadership, including experience partnering with B2B sales teams on customer discovery, product positioning, and adoption.
- Experience shipping Dashboard and API products, with empathy for both end users and developers and an understanding of their different workflows.
- Comfort with substantial ambiguity. You can set direction with incomplete information, make thoughtful trade-offs, and adapt as new evidence emerges.
- Technical fluency to go deep with engineering and data teams on complex systems, understand constraints, and evaluate alternative approaches.
- Strong written and verbal communication skills, with a talent for distilling complex customer problems into precise, actionable framing.
- An ownership mindset and a high bar for product quality. You do what it takes to solve user problems and care deeply about the details of the experience.
Preferred qualifications
- Experience building fraud prevention, risk, security, or ML powered products.
- Experience developing machine learning powered products and evaluating trade-offs between detection effectiveness and customer friction.
- Experience building tools for fraud analysts or risk teams, or developer products that support real-time decisions.
- Software engineering, data science, or similar technical experience.
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