Jobs - Jobs4Americans

Hercules (hercules.app) is an AI app builder — like Lovable, Replit, or Base44. We have 300k+ users and receive ~250 support tickets a day, and that number is growing fast.

About the role

We're looking for a technical support and operations lead to run our support team. You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.

What you'll do

Resolve tier 1 tickets (general platform Q&A)
Resolve tier 2 tickets (billing and admin operations)
Manage engineers to resolve tier 3 tickets
Maintain our knowledge bases
Build and maintain AI automations to automatically resolve tickets at 10x scale
Build and maintain AI automations that summarize voice of customer and product feedback for the whole company

What we're looking for

Excellent communication (we have a very high bar)
Able to close ~150 tickets per day (with heavy AI help)
Prior experience in a customer support role
Experience building and maintaining knowledge bases and SOPs
Extensive Stripe experience (refunds, chargebacks, credit notes)
Experience building AI automations
Experience managing a support team
Able to work one weekend a month

Nice to have

Some coding experience (or vibe coding)
Very fast typist (or uses an AI dictation tool like Wispr Flow)

What are Hercules' operating principles?

Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are choices that we as a company uniquely prioritize, and so can be learned on the job. However, we do specifically filter for these principles in our hiring process:

We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?

Hercules' founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are Hercules' benefits?

Healthcare, vision, and dental
Use whatever AI productivity tools you'd like
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office
We guarantee you will do the best work of your career here

What's the compensation?

$100k-$250k + equity (depends on seniority, experience, and location)

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

36 days ago

Customer Operations Lead

Hercules · United States

Pay

$100k–250k

Setting

Remote

Apply Sign in to favorite Permalink

About Hercules

Hercules (hercules.app) is an AI app builder — like Lovable, Replit, or Base44. We have 300k+ users and receive ~250 support tickets a day, and that number is growing fast.

About the role

We're looking for a Customer Operations Lead to run our support team. You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.

What you'll do

Resolve tier 1 tickets (general platform Q&A)
Resolve tier 2 tickets (billing and admin operations)
Manage engineers to resolve tier 3 tickets
Maintain our knowledge bases
Build and maintain AI automations to automatically resolve tickets at 10x scale
Build and maintain AI automations that summarize voice of customer and product feedback for the whole company

What we're looking for

Excellent communication (we have a very high bar)
Able to close ~150 tickets per day (with heavy AI help)
Prior experience in a customer support role
Experience building and maintaining knowledge bases and SOPs
Extensive Stripe experience (refunds, chargebacks, credit notes)
Experience building AI automations
Experience managing a support team
Able to work one weekend a month

Nice to have

Some coding experience (or vibe coding)
Very fast typist (or uses an AI dictation tool like Wispr Flow)

What are Hercules' operating principles?

We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?

What are Hercules' benefits?

Healthcare, vision, and dental
Use whatever AI productivity tools you'd like
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office
We guarantee you will do the best work of your career here

What's the compensation?

$100k-$250k + equity (depends on seniority, experience, and location)

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

195 days ago

Developer Relations (DevRel)

Hercules · San Francisco, California, United States

Pay

$80k–180k

Setting

On-site

Apply Sign in to favorite Permalink

HERCULES Developer Relations (DevRel) Location San Francisco Employment Type Full time Location Type On-site Department Growth & Marketing Overview Application What are we looking for? We’re hiring a DevRel to own our public community and create unique, engaging content. Who are you? You are hands-on: you can debug, give architecture guidance, and jump on calls when needed You are creative: you can come up with unique, engaging content You are a great communicator and presenter: you can give demos, give talks, create videos. You are product minded: you can take repeated feedback, turn it into product ideas, and build the solution. What will you lead? Public forum: You help manage, support, and grow our public community Content creation: You create high quality, short-and-long form content (blog/video/whatever you are best at) Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unbloc Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed What skills do we expect you to have? Strong TypeScript (you can actually debug and advise) Strong AI skills (prompting, agent workflows, debugging AI behavior) Excellent written and verbal communication High-energy, creative, community-first Experience running/scaling an online community What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? Healthcare, vision, and dental User whatever AI tools you’d like (you have an unlimited AI budget) Take what you need vacation policy Daily lunches, dinners and snacks in the office We guarantee you will do the best work of your career here What’s the compensation? $80k-$180k + equity (depends on seniority, equity, and location) Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

198 days ago

Customer Operations Lead

Hercules · San Francisco, California, United States

Pay

$130k–250k

Setting

On-site

Apply Sign in to favorite Permalink

HERCULES Customer Operations Lead Location San Francisco Employment Type Full time Location Type On-site Department Customer Operations Compensation $130K – $250K • Offers Equity Overview Application What are we looking for? We’re hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells. You will also hire and manage contractors to scale support capacity. You should be: Operationally excellent: crisp processes, strong prioritization, reliable execution Customer-obsessed: you drive outcomes, not just ticket closure Calm under pressure: strong escalation judgment and clear communication Builder + manager: you can recruit, train, and manage contractors with clear QA What will you lead? Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account changes Non-technical support: handle requests when AI support fails or users need human help Triage and routing: classify issues, gather context, escalate to Technical Support/Engineering with clean repro details Contractor team: source, hire, onboard, schedule, and manage contractors; set QA standards, macros, and playbooks SLAs and outcomes: define and run response SLAs, backlog health, and customer outcome accountability Escalations + prioritization: manage hot accounts and cross-team prioritization across support and engineering Light commercial motion: coordinate renewals/upsells, identify expansion signals, and route to the right owner Operating cadence + tooling: weekly reviews, dashboards, workflows, and continuous process improvement What skills do we expect you to have? Experience running customer operations or support ops in a SaaS environment Strong understanding of billing and payments workflows (refunds, disputes, subscriptions) Experience managing other employees or contractors Excellent written communication: clear, fast, and professional customer-facing responses Strong triage instincts: can separate billing vs product vs technical issues and route correctly Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics Ability to drive process: SLAs, escalation paths, playbooks, and cross-functional coordination What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? Healthcare, vision, and dental User whatever AI productivity tools you’d like Take what you need vacation policy Daily lunches, dinners and snacks in the office We guarantee you will do the best work of your career here What’s the compensation? $100k-$250k + equity (depends on seniority, equity, and location) Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

198 days ago

Creator Partnerships Lead

Hercules · San Francisco, California, United States

Pay

$130k–250k

Setting

On-site

Apply Sign in to favorite Permalink

HERCULES Creator Partnerships Lead Location San Francisco Employment Type Full time Location Type On-site Department Growth & Marketing Compensation $130K – $250K • Offers Equity Overview Application What are we looking for? We’re hiring a Creator Partnerships Lead to build and scale Hercules’ creator distribution. You will own partnerships end-to-end, from sourcing to measurement, and turn creator content into reusable growth assets. You should be: Deal-oriented: strong at outreach, negotiation, and closing. Taste-driven: you know which creators will perform and why. Process-strong: you can run a high-volume pipeline without chaos. Performance-aware: you treat creator spend like a growth channel with clear KPIs. What will you lead? Sponsored creator and influencer program across major and micro channels Sourcing + outreach: identify creators, run inbound/outbound, maintain pipeline Negotiation + contracts: rates, terms, deliverables, timelines, and compliance Briefs + approvals: creative direction, messaging, brand safety, review workflow Deliverable ops: timelines, revisions, posting verification, link/UTM setup Tracking + reporting: performance by creator, format, platform, and cohort quality What skills do we expect you to have? Proven experience running creator/influencer partnerships with measurable outcomes Strong networking and sourcing ability (finding emerging creators before they are expensive) Excellent negotiation and contract instincts (rates, rights, exclusivity, timelines) Strong creative briefing skills (clear direction without constraining creators) Familiarity with whitelisting/paid usage rights and how creator content performs in ads Strong ops + analytics: pipelines, tracking, UTMs, reporting, and learning loops Good judgment on branding (especially with meme and micro media pages) What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? Healthcare, vision, and dental User whatever AI tools you’d like (you have an unlimited AI budget) Take what you need vacation policy Daily lunches, dinners and snacks in the office We guarantee you will do the best work of your career here What’s the compensation? $80k-$180k + equity (depends on seniority, equity, and location)link Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

198 days ago

Customer Operations Lead

Hercules · United States

Pay

$100k–200k

Setting

Remote

Apply Sign in to favorite Permalink

HERCULES Customer Operations Lead Location Remote - North America Employment Type Full time Location Type Remote Department Customer Operations Compensation $100K – $200K • Offers Equity Overview Application What are we looking for? We’re hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells. You should be: Operationally excellent: crisp processes, strong prioritization, and reliable execution. Customer-obsessed: you drive outcomes, not just ticket closure. Calm under pressure: strong escalation judgment and clear communication. Commercially aware: you can spot expansion opportunities and coordinate the right follow-up. What will you lead? Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account migrations, access issues Non-technical support: handle requests when AI support fails or users need human help Triage and routing: classify issues, gather context, and escalate to Technical Support/Engineering with clean repro details SLAs and outcomes: define and run response SLAs, backlog health, and customer outcome accountability Escalations + prioritization: manage hot accounts, incidents, and cross-team prioritization with engineering/product Light commercial motion: coordinate renewals/upsells, identify expansion signals, and hand off to sales/success when needed Operating cadence: weekly reviews, tooling, macros, playbooks, and continuous improvement across support ops What skills do we expect you to have? Experience running customer operations or support ops in a SaaS environment Strong understanding of billing and payments workflows (refunds, disputes, subscriptions) Excellent written communication: clear, fast, and professional customer-facing responses Strong triage instincts: can separate billing vs product vs technical issues and route correctly Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics Ability to drive process: SLAs, escalation paths, playbooks, and cross-functional coordination What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? Healthcare, vision, and dental User whatever AI productivity tools you’d like Take what you need vacation policy Daily lunches, dinners and snacks in the office We guarantee you will do the best work of your career here What’s the compensation? $100k-$250k + equity (depends on seniority, equity, and location) Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

198 days ago

Content & Social Lead

Hercules · San Francisco, California, United States

Pay

$130k–250k

Setting

On-site

Apply Sign in to favorite Permalink

HERCULES Content & Social Lead Location San Francisco Employment Type Full time Location Type On-site Department Growth & Marketing Compensation $130K – $250K • Offers Equity Overview Application What are we looking for? We’re hiring a Content and Social Lead to own organic growth end-to-end: thought leadership, social channels, newsletter, and video. Your job is to build a repeatable content engine that consistently drives awareness, traffic, and signups. What will you lead? All Hercules' organic content Channels: X/Twitter, LinkedIn, Instagram, TikTok, Newsletter, Blog Content type: thought leadership and product/feature launch content Scope: strategy, calendar, distribution, and iteration Contractors pipeline: hire/manage writers, editors, designers, creators; create briefs; ensure high quality output, ensure we meet deadlines Video production: direct vendors for launch videos + testimonial/customer videos (briefs, scripts, review, delivery) Asset repurposing: turn every asset into many (threads, clips, posts, email, blog) with quality control What skills do we expect you to have? Proven track record growing organic social for a product (ideally developer tools, SaaS, or prosumer) Excellent writing and editorial judgment (hooks, clarity, voice, pacing) Strong creative direction for short-form video (scripting, structure, creator guidance) Ability to build and manage a content production system (briefs, QA, workflows, vendor management) Comfort with analytics (what moved, why it moved, and what to do next) Strong AI workflows for ideation, drafting, editing, repurposing, and performance analysis What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? Healthcare, vision, and dental User whatever AI tools you’d like (you have an unlimited AI budget) Take what you need vacation policy Daily lunches, dinners and snacks in the office We guarantee you will do the best work of your career here What’s the compensation? $100k-$250k + equity (depends on seniority, equity, and location) Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

199 days ago

Technical Community Lead

Hercules · San Francisco, California, United States

Pay

$80k–180k

Setting

On-site

Apply Sign in to favorite Permalink

HERCULES Technical Community Lead Location San Francisco Employment Type Full time Location Type On-site Department Growth & Marketing Overview Application What are we looking for? We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support. What will you lead? Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation) Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing) Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed What skills do we expect you to have? Strong TypeScript (you can actually debug and advise) Strong AI skills (prompting, agent workflows, debugging AI behavior) Excellent written and verbal communication High-energy, creative, community-first Nice-to-have: experience running/scaling an online community What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’ benefits? Healthcare, vision, and dental User whatever AI tools you’d like (you have an unlimited AI budget) Take what you need vacation policy Daily lunches, dinners and snacks in the office We guarantee you will do the best work of your career here What’s the compensation? $80k-$180k + equity (depends on seniority, equity, and location) Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Hercules for a position based in the United States. Employers on this board attest they are hiring domestically.

Select a role

The full posting opens here — pay, setting and the full description, without leaving the list.