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IT Support Analyst
Handshake · New York City, New York, United States
Pay
$80k–100k
Setting
On-site
IT Support Analyst
Location
New York, NY
Employment Type
Full time
Location Type
On-site
Department
Engineering
Compensation
$80K – $100K
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
Overview
Application
About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
About the Role
We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.
This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.
What You'll Do
Support the Employee IT Experience
Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
Support remote and hybrid employees across multiple time zones
Escalate complex issues when appropriate while owning tickets through resolution
Help Improve IT Operations
Support onboarding and offboarding workflows
Assist with identity and access management (Okta, Google Workspace, etc.)
Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
Manage software provisioning, license assignments, and asset tracking
Identify recurring issues and recommend process improvements or automation opportunities
Contribute to Security & Documentation
Maintain internal documentation and knowledge base articles
Partner with Security to support device compliance and access management
Assist with IT projects, tool implementations, and operational improvements
Participate in incident response and troubleshooting efforts as needed
Collaborate Across the Business
Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
Help deploy new hardware, software, and productivity tools
Contribute to office and remote IT initiatives as the company grows
You Have
2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
Experience supporting macOS (Windows experience is a plus)
Hands-on experience with:
Google Workspace
Slack
Okta or another identity provider
Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)
ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)
Technical Skills
Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking
Experience administering common SaaS applications and user lifecycle management
Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus
Comfortable working in cloud-first environments
What We're Looking For
A customer-first mindset with strong problem-solving skills
Organized and detail-oriented with solid documentation habits
Curious and eager to learn new technologies
Comfortable balancing multiple priorities in a fast-moving environment
Strong written and verbal communication skills
Takes ownership of assigned work while knowing when to seek guidance
We Offer
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
IT Support Analyst
Handshake · New York City, New York, United States
Pay
$80k–100k
Setting
On-site
ABOUT HANDSHAKE
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
WHY JOIN HANDSHAKE NOW:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
- Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue
ABOUT THE ROLE
We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.
This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.
WHAT YOU'LL DO
Support the Employee IT Experience
- Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
- Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
- Support remote and hybrid employees across multiple time zones
- Escalate complex issues when appropriate while owning tickets through resolution
Help Improve IT Operations
- Support onboarding and offboarding workflows
- Assist with identity and access management (Okta, Google Workspace, etc.)
- Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
- Manage software provisioning, license assignments, and asset tracking
- Identify recurring issues and recommend process improvements or automation opportunities
Contribute to Security & Documentation
- Maintain internal documentation and knowledge base articles
- Partner with Security to support device compliance and access management
- Assist with IT projects, tool implementations, and operational improvements
- Participate in incident response and troubleshooting efforts as needed
Collaborate Across the Business
- Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
- Help deploy new hardware, software, and productivity tools
- Contribute to office and remote IT initiatives as the company grows
YOU HAVE
- 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
- Experience supporting macOS (Windows experience is a plus)
- Hands-on experience with:
- Google Workspace
- Slack
- Okta or another identity provider
- Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)
- ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)
TECHNICAL SKILLS
- Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking
- Experience administering common SaaS applications and user lifecycle management
- Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus
- Comfortable working in cloud-first environments
WHAT WE'RE LOOKING FOR
- A customer-first mindset with strong problem-solving skills
- Organized and detail-oriented with solid documentation habits
- Curious and eager to learn new technologies
- Comfortable balancing multiple priorities in a fast-moving environment
- Strong written and verbal communication skills
- Takes ownership of assigned work while knowing when to seek guidance
WE OFFER
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
- 🎯 Ownership: Equity in a fast-growing company
- 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
- 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
- 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
- 📚 Growth: $2,000 learning stipend, ongoing development
- 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
- 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
- 🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
IT Support Analyst
Handshake · San Francisco, California, United States
Pay
$80k–100k
Setting
On-site
IT Support Analyst
Location
San Francisco, CA
Employment Type
Full time
Department
Engineering
Compensation
$80K – $100K
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
Overview
Application
About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
About the Role
We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.
This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.
What You'll Do
Support the Employee IT Experience
Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
Support remote and hybrid employees across multiple time zones
Escalate complex issues when appropriate while owning tickets through resolution
Help Improve IT Operations
Support onboarding and offboarding workflows
Assist with identity and access management (Okta, Google Workspace, etc.)
Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
Manage software provisioning, license assignments, and asset tracking
Identify recurring issues and recommend process improvements or automation opportunities
Contribute to Security & Documentation
Maintain internal documentation and knowledge base articles
Partner with Security to support device compliance and access management
Assist with IT projects, tool implementations, and operational improvements
Participate in incident response and troubleshooting efforts as needed
Collaborate Across the Business
Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
Help deploy new hardware, software, and productivity tools
Contribute to office and remote IT initiatives as the company grows
You Have
2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
Experience supporting macOS (Windows experience is a plus)
Hands-on experience with:
Google Workspace
Slack
Okta or another identity provider
Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)
ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)
Technical Skills
Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking
Experience administering common SaaS applications and user lifecycle management
Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus
Comfortable working in cloud-first environments
What We're Looking For
A customer-first mindset with strong problem-solving skills
Organized and detail-oriented with solid documentation habits
Curious and eager to learn new technologies
Comfortable balancing multiple priorities in a fast-moving environment
Strong written and verbal communication skills
Takes ownership of assigned work while knowing when to seek guidance
We Offer
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
IT Support Analyst
Handshake · San Francisco, California, United States
Pay
$80k–100k
Setting
On-site
ABOUT HANDSHAKE
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
WHY JOIN HANDSHAKE NOW:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
- Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue
ABOUT THE ROLE
We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale.
This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.
WHAT YOU'LL DO
Support the Employee IT Experience
- Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
- Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
- Support remote and hybrid employees across multiple time zones
- Escalate complex issues when appropriate while owning tickets through resolution
Help Improve IT Operations
- Support onboarding and offboarding workflows
- Assist with identity and access management (Okta, Google Workspace, etc.)
- Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
- Manage software provisioning, license assignments, and asset tracking
- Identify recurring issues and recommend process improvements or automation opportunities
Contribute to Security & Documentation
- Maintain internal documentation and knowledge base articles
- Partner with Security to support device compliance and access management
- Assist with IT projects, tool implementations, and operational improvements
- Participate in incident response and troubleshooting efforts as needed
Collaborate Across the Business
- Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
- Help deploy new hardware, software, and productivity tools
- Contribute to office and remote IT initiatives as the company grows
YOU HAVE
- 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
- Experience supporting macOS (Windows experience is a plus)
- Hands-on experience with:
- Google Workspace
- Slack
- Okta or another identity provider
- Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)
- ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)
TECHNICAL SKILLS
- Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking
- Experience administering common SaaS applications and user lifecycle management
- Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus
- Comfortable working in cloud-first environments
WHAT WE'RE LOOKING FOR
- A customer-first mindset with strong problem-solving skills
- Organized and detail-oriented with solid documentation habits
- Curious and eager to learn new technologies
- Comfortable balancing multiple priorities in a fast-moving environment
- Strong written and verbal communication skills
- Takes ownership of assigned work while knowing when to seek guidance
WE OFFER
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
- 🎯 Ownership: Equity in a fast-growing company
- 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
- 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
- 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
- 📚 Growth: $2,000 learning stipend, ongoing development
- 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
- 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
- 🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Data Scientist, Product Analytics
Handshake · San Francisco, California, United States
Pay
$162k–203k
Setting
On-site
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Data Scientist, Product Analytics
Handshake · San Francisco, California, United States
Pay
$162k–203k
Setting
On-site
ABOUT THE ROLE
We’re looking for a Senior Data Scientist, Product Analytics to lead analytics for Handshake’s Recruiting marketplace. You’ll drive measurement and strategy across marketplace health, liquidity, pricing, and product-led growth, partnering closely with Product, Engineering, and Leadership to shape the future of our marketplace.
This is a highly impactful, hands-on role where you’ll own analytics strategy, influence product direction, and work alongside our Relevance (ML) team to ensure our models deliver measurable business impact.
WHAT YOU’LL DO
- Partner with Product, Engineering, and R&D leadership to define and measure marketplace health, liquidity, pricing, and growth.
- Own analytics strategy, domain metrics, goal setting, and reporting for your product area.
- Lead experimentation, including test design, instrumentation, analysis, and recommendations.
- Partner with our Relevance team to evaluate and benchmark machine learning models.
- Conduct deep analyses across user behavior, funnels, cohorts, and marketplace performance to uncover actionable insights.
- Collaborate with Analytics Engineering to define trusted metrics and scalable data models.
- Build dashboards and reporting that enable fast, data-driven decision making.
- Champion AI-powered workflows and help shape the future of Product Analytics at Handshake.
DESIRED CAPABILITIES
- 5+ years of experience as a Data Scientist or Product Analyst driving product strategy through data.
- Expert-level SQL skills with experience analyzing large, complex datasets.
- Strong experience with experimentation, A/B testing, and statistical analysis.
- Experience partnering closely with Product Managers, Engineers, and cross-functional stakeholders.
- Python experience for analytics (e.g., Jupyter notebooks, pandas).
- Strong business intuition with the ability to translate data into strategic recommendations.
- Excellent communication skills and the ability to influence technical and executive audiences.
- High ownership mindset with the ability to independently drive ambiguous projects to completion.
EXTRA CREDIT
- Experience working on marketplace, pricing, or growth analytics.
- Experience supporting machine learning model evaluation or benchmarking.
- Experience with BI and visualization tools such as Hex, Mode, or similar platforms.
- Enthusiasm for AI-first ways of working and leveraging AI tools to accelerate analysis and decision making.
PERKS
- Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
📚 Growth: Learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
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