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Senior Manager, Data Science
Honor · Remote Position
Pay
$229k–254k
Setting
Remote
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Manager, Data Science
Honor · Remote Position
Pay
$229k–254k
Setting
Remote
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
About Honor
Our mission is simple: change the way we care for our parents so they can age safely at home.
How we accomplish that mission is anything but simple. Delivering reliable home care requires coordinating people, schedules, geography, skills, preferences, and changing needs across a complex operating environment.
Honor combines technology, operations, and the local expertise of our partner agencies to improve how care is delivered at scale. Our platform supports the caregivers who provide care, the teams who coordinate it, and the families who depend on it.
We are looking for a Senior Manager, Data Science to lead a team applying advanced data science and AI to some of Honor’s most important operational challenges.
About the role
You will lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions.
This is not an analytics support role. Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes.
You will contribute to Honor’s broader Data Science and Applied AI direction, help shape the team’s roadmap, and remain hands-on as a player-coach.
What you’ll do
- Help shape the Data Science and Applied AI roadmap, identifying where predictive modeling, optimization, experimentation, forecasting, causal inference, and modern AI can create the greatest impact.
- Lead the development of production models and decision-support systems that improve matching, scheduling, operational prioritization, and service reliability.
- Apply modern AI, including agentic workflows, to improve how teams analyze information, make decisions, and execute operational work.
- Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration.
- Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems.
- Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach.
Examples of problems you may solve
- Improving caregiver-client matching while balancing fit, continuity, availability, and travel.
- Building more reliable and sustainable schedules for caregivers and clients.
- Using data science and AI to identify operational risks earlier and help teams focus where they can have the greatest impact.
About you
- 7+ years of experience in data science, machine learning, operations research, applied AI, or a related field, including 3+ years leading teams.
- Have built or led the development of models or decision systems that operated in production and influenced meaningful business or customer outcomes.
- Can determine whether a problem calls for prediction, optimization, experimentation, simulation, workflow redesign, an AI agent, or no model at all.
- Understand that successful applied AI requires more than choosing a model. It requires clear objectives, reliable data and tools, rigorous evaluation, thoughtful system design, and appropriate human oversight.
- Experience partnering with Product, Engineering, Operations, and senior business stakeholders on ambiguous, cross-functional problems.
- Comfortable working with imperfect operational data while maintaining a high standard for measurement and technical rigor.
- Can communicate clearly with technical, operational, and executive audiences.
- Have a bias toward action and an iterative approach to problem-solving. You are willing to inspect the data, understand the workflow, prototype solutions, and revise your view.
- Are an effective people leader who can set clear expectations, develop talent, prioritize work, and build a strong technical culture.
Helpful experience
Experience with marketplace, logistics, workforce, scheduling, healthcare, or other complex operating systems is especially valuable, as is experience with optimization, forecasting, recommender systems, causal inference, agentic systems, or AI evaluation.
A bachelor’s, master’s, or doctoral degree in a quantitative or technical field is welcome, but we care most about demonstrated ability, judgment, leadership, and impact.
Why this role is different
Many companies have interesting datasets. Honor has a dynamic operating environment in which technical decisions directly affect caregivers, care teams, families, and older adults. The opportunity is to build systems that do more than predict outcomes. They will help Honor decide what to do next, execute more effectively, and continuously learn from the results.
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.
We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Hiring Salary Range
$228,600—$254,000 USD
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Engineer, Applied AI
Honor · Remote Position
Pay
$160k–180k
Setting
Remote
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Engineer, Applied AI
Honor · Remote Position
Pay
$160k–180k
Setting
Remote
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
About the work
This position is on our Applied AI team, which is responsible for helping Honor safely and pragmatically apply AI across our operating model, product systems, and internal workflows.
The mission of the Applied AI team is to help Honor become an organization that learns faster, remembers more, and continuously compounds what it learns over time. We believe the most valuable use of AI at Honor is not isolated task automation, but building durable organizational intelligence: systems that retain operational context, surface relevant prior learning, support better decisions, and help teams turn fragmented insights into repeatable improvements.
Honor operates in a deeply relationship-driven industry. The best home care operators personalize service because they remember the details, understand context, and adapt to the situation. At Honor’s scale, that requires thoughtful systems: reliable context, governed access, reusable AI patterns, traceable workflows, and product experiences that help humans and agents make better decisions together.
As a Staff Engineer on Applied AI, you will help design, build, and productionize the foundations that make this possible. You may work on systems that power AI-assisted sales follow-up, operational defect analysis, reusable memory and retrieval patterns, internal agentic tools, AI-powered data analysis, schedulable workflows, or closed-loop feedback systems that connect audits, product changes, and measurable business outcomes.
You will work closely with engineering, product, design, data, operations, security, and business stakeholders to move quickly while maintaining the discipline needed for production systems. This team is highly exploratory, but the work is not a lab exercise. We are looking for engineers who can turn ambiguous AI opportunities into safe, reliable, measurable product and platform capabilities.
We have an exciting runway ahead of us. As AI becomes an operational layer across Honor, we need engineers who can help create the paved roads: secure model access, compliant data pathways, observability, cost controls, evaluation patterns, human-in-the-loop workflows, and reusable architecture that allows teams across Honor to adopt AI without creating long-term fragmentation.
About you
- You thrive in a diverse, cross-functional team, collaborating with design, product management, data, operations, security, and other engineering teams.
- You are excited by ambiguous, high-leverage problems where the right answer requires both technical judgment and operational empathy.
- You enjoy building production-grade systems that connect user-facing workflows, backend services, data pipelines, and AI/LLM capabilities.
- You’ve built and maintained production-grade features in Python, or have transferable experience in common languages like Node.js and are willing to learn Python.
- You know how to design reliable data models and have used relational databases at scale.
- You have been a key contributor to the design and implementation of large, complex projects.
- You are comfortable working in and refactoring legacy, monolithic systems while also designing new services and integration patterns.
- You are a strong communicator, both verbally and in writing, and can explain technical tradeoffs to technical and non-technical audiences.
- You think carefully about quality, observability, privacy, security, and operational risk.
- You are excited to work with AI systems in a way that is pragmatic, measurable, and grounded in real business outcomes.
- You are willing to participate in an on-call rotation in collaboration with our tier 1 support team.
Some, or all, of these are true
- You have experience building LLM-powered products, AI agents, retrieval systems, memory systems, or evaluation frameworks.
- You have worked with model providers or platforms such as AWS Bedrock, OpenAI, Gemini, Anthropic, or similar systems.
- You have experience with secure data access patterns, RBAC, auditability, or compliant data workflows.
- You have built internal tools, workflow automation, or systems that support operations teams at scale.
- You are comfortable working with messy operational data and turning it into reliable product or platform capabilities.
- You have experience designing systems that involve human-in-the-loop review, feedback loops, or measurable quality improvement.
- You are knowledgeable about microservice architecture and best practices.
- You have experience working with an RPC architecture.
- You are comfortable with frontend development and have experience with JavaScript frameworks like React.
- You have experience leveraging observability and monitoring tools like DataDog.
- You enjoy mentoring and spreading knowledge to other engineers.
- You are energized by building foundations that help other teams move faster and more safely.
Tech you may use
- Python
- Thrift
- MySQL
- AWS
- AWS Bedrock
- OpenAI, Gemini, Anthropic, or similar model platforms
- JavaScript
- React
- Looker
- GitHub
- DataDog
- Internal agentic tools and workflow automation platforms
#LI-Remote
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.
We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Hiring Salary Range
$194,000—$220,000 USD
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Data Platform Engineer
Honor · Remote Position
Pay
$194k–220k
Setting
Remote
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Data Platform Engineer
Honor · Remote Position
Pay
$194k–220k
Setting
Remote
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
About Us
Our mission is simple—we’re changing the way we care for our parents so they can live safely at home as they age. But how we accomplish our mission is anything but simple. Every day, we’re solving complex problems that don’t come with a playbook. Sound exciting? If you’re someone who shares our core values—Own the Outcome, Solve with Empathy, and Act with Honor—let’s talk.
Founded in 2014, Honor is one of the fastest-growing non-medical home care companies in the U.S. We combine innovative technology with the local, personal touch of our partner agencies to transform a $30B industry that touches millions of families. Our platform powers everything from caregiver operations and workforce management to business intelligence, forecasting, and machine learning.
At Honor, we’re not building technology for technology’s sake. We’re building technology that helps people deliver better care.
The Opportunity
We’re looking for a Staff Data Engineer to help shape the future of Honor’s data platform.
This role is focused on building the foundational data platform that powers analytics, machine learning, operational decision-making, and emerging AI capabilities across Honor. As a senior technical leader, you will define architecture, drive platform strategy, and lead the implementation of scalable systems that make trusted data accessible across the organization.
This is an opportunity to join at a pivotal point in our evolution. We are modernizing our data platform, investing in cloud-native AWS services, and building the governance and data access capabilities needed to support the next generation of AI-powered and agentic workflows. You'll tackle complex technical challenges, influence company-wide architecture decisions, and help define how data is consumed across the business.
What You'll Do
Build and Evolve Our AWS-Native Data Platform
- Lead the architecture and development of scalable, secure, and cost-efficient data platforms on AWS.
- Architect and optimize our Data Warehouse to support growing analytical, operational, and AI-driven workloads.
- Define and implement Infrastructure-as-Code standards using AWS CDK.
Own Data Orchestration and Data Engineering Foundations
- Design and operate scalable orchestration frameworks using Airflow and FiveTran.
- Partner with the Data Analytics team to establish data modeling standards and transformation practices using dbt.
- Build reusable, maintainable data pipelines and workflows that enable rapid development and reliable operation.
Enable Trusted Data Access Through Governance and AI Readiness
- Establish governance, metadata, lineage, and access patterns that make data discoverable, trustworthy, and easy to use.
- Help define how both employees and AI-powered systems safely access and leverage company data.
- Build the foundations that enable self-service analytics and future agentic workflows across the organization.
Drive Reliability, Observability, and Operational Excellence
- Establish monitoring, alerting, and observability standards using Datadog and modern platform engineering practices.
- Build scalable data quality frameworks that ensure confidence in business-critical data.
- Continuously improve platform reliability, performance, and cloud cost efficiency.
Lead Through Technical Influence and Partnership
- Partner closely with Data Science, Analytics, Product, and Engineering teams to solve complex business problems through data.
- Provide technical leadership, architectural guidance, and mentorship across the data organization.
- Influence long-term platform strategy and engineering best practices across multiple teams.
What We're Looking For
- 8–10+ years of experience building and operating large-scale data platforms, pipelines, and warehouses in cloud environments, with deep expertise in AWS.
- Proven track record leading complex technical initiatives and influencing architecture across teams.
- Strong software engineering fundamentals and experience building production-grade systems.
- Deep expertise in modern data warehousing, ELT/ETL architectures, and data platform design.
- Experience operating data platforms with a focus on reliability, observability, data quality, and cost optimization.
- Proven ability to leverage modern AI-assisted and agentic development tools to architect, build, and operate production-grade systems.
- Experience partnering with data scientists, analysts, product managers, and software engineers to deliver business impact.
- Demonstrated ability to navigate ambiguity, drive alignment, and lead through influence rather than authority.
- Passion for building platforms that empower others and scale organizational impact.
Preferred Qualifications
- Strong hands-on experience with Python, Amazon Redshift, AWS-native ETL technologies (including ZeroETL and DMS), Airflow, dbt, Datadog, Fivetran, and AWS CDK.
- Experience designing data governance, metadata, lineage, or self-service data platforms.
- Experience supporting AI, machine learning, or agentic workflow initiatives.
- Experience leading platform modernization efforts in high-growth environments.
- Experience as a Staff Engineer, Principal Engineer, Technical Lead, or Engineering Manager.
What's Next?
Sound like a fit? Apply below!
#LI-AN1
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.
We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Hiring Salary Range
$194,000—$220,000 USD
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Data Scientist
Honor · Remote Position
Pay
$194k–216k
Setting
Remote
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Data Scientist
Honor · Remote Position
Pay
$194k–216k
Setting
Remote
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
About the role:
We’re looking for Data Scientists to join our team. In this role, you will serve as a versatile generalist data scientist who can help guide our company's adoption of agentic AI development.
As we rapidly integrate new technologies into our platform, practical applied experience in the AI space is a baseline requirement for our team. Building on that foundation, we are looking for a candidate who brings expertise in either Agentic AI OR Optimization Algorithms.
About the work:
- Leverage data to solve a wide variety of meaningful, business problems using the appropriate level of technical complexity.
- Partner closely with Engineering, PM, and Care Operations to collaboratively define strategy and execute against it.
- Design and implement robust frameworks and metrics to measure whether data products are functioning as expected and driving business impact.
- Research operational/logistical problems and proactively identify potential solutions.
- Lead the design, implementation, and evaluation of descriptive and predictive models.
- Champion the use of LLM-driven workflows across the company. Partner with Engineering to design architectures and build production-ready systems that leverage agents in our core product features as well as in tools that drive developer productivity.
About you:
- 7+ years of professional experience solving complex business problems, and shipping/maintaining Python in a production environment.
- You possess a strong foundation in traditional predictive machine learning (e.g., classification, regression, tree-based models like XGBoost) and know when to use standard models versus LLMs.
- Deep professional expertise in at least one of the following two areas:
- Optimization: Formulating and solving complex logistical/allocation problems (e.g., linear/integer programming) in a business setting.
- Agentic AI: Deep technical depth in building, orchestrating, and establishing best practices for agentic systems (e.g., utilizing LLMs for autonomous decision-making and tool-use). You have concrete experience building agentic workflows that drive business impact.
- You set success metrics upfront and proactively investigate how your technical solutions influence overarching business goals.
- Excellent mathematical and statistical foundations, including a degree in a quantitative field (such as Computer Science, Mathematics, Statistics, Economics, Physics) or equivalent professional experience.
- You are able to manage product ambiguity, seeking clarity when necessary, to ensure that we are solving the right problem and driving measurable outcomes.
- You rapidly iterate and deliver technical solutions that maximize business impact.
- Clear and persuasive communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse, non-technical stakeholders.
You are accountable end-to-end for the entire project lifecycle. You proactively anticipate and drive resolution for potential issues across dependencies.
Bonus points if you have professional experience with:
- Experience designing experiments and applying causal inference methods to rigorously determine business impact.
- Experience developing systems to optimize portfolio allocation in a two-sided marketplace (e.g., ideal matches of people needing and providing care, hiring needs, demand forecasting).
- Familiarity with modern MLOps practices, cloud platforms (AWS), containerization (Docker), or CI/CD pipelines.
- Experience working with sensitive data, including PII or PHI, within a strict, HIPAA-compliant environment.
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.
We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Hiring Salary Range
$194,400—$216,000 USD
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Software Engineer
Honor · Remote Position
Pay
$194k–216k
Setting
Remote
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Change aging with us
Join a company that’s making the aging experience better for everyone.
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Honor exists to expand the world’s capacity to care
Older adults now outnumber the young. That’s never happened before. Caring for the world’s aging loved ones is one of society’s biggest challenges and biggest opportunities.
Higher quality care for more aging adults
Honor is revolutionizing how society cares for older adults, their families, and Care Pros. The Honor Care Platform combines local care and the most advanced technology to deliver over a million hours of care every week. And we’re positioned to scale our services worldwide.
Be the change
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems. Together, we're creating a new and better aging experience for all.
“I wake up motivated and energized to make a difference in the lives of the people we serve.”
- Nerissa, Care Team
Caring for others starts with caring for our employees
A remote-first work model lets you work from anywhere in the U.S. or occasionally pop into a satellite office.
Equity in the company gives HQ employees a stake in our success.
Comprehensive benefits include health, mental health, dental, vision, and life insurance for you and your family, and employer-matched 401(k).
A generous vacation policy gives you the time you need and deserve to enjoy life and your loved ones.
A diverse environment amplifies diverse voices, with women making up more than half of the company and exactly half of the management team.
Corporate giving & volunteering programs that allow your charitable donations to go further, and provides opportunities to engage in your community
Join a team that makes people’s lives better
What role will you play in expanding the world’s capacity to care?
Corporate / HQ
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Sales & Business Development
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Corporate / HQ
Senior Director, People Partners (Remote)
Remote Position
About Us Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 60 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role As Senior Director, People Partners, you will lead the evolution of our HRBP function to operate as a true organizational architect: identifying systemic problems before they become crises, designing mechanisms that produce the right talent outcomes, and becoming a sought-after partner to senior leaders. You will lead a small team of HRBPs, set the standard for how this function operates, and serve as a credible, trusted voice in senior leadership conversations — someone who earns influence by being right, honest, bringing insights and patterns that leaders may not see but need to understand, and proactively helping leaders reach their goals through people, structure, and culture. This role is fully remote. About the People Team The People team at Honor builds the infrastructure, practices, and leadership capability to help the company achieve its goals through its people, structure, and culture. We aim to act as a force multiplier — aligning people and purpose to drive growth, adaptability, and long-term value. Our work is both strategic and operational: finding and hiring talented people, ensuring the people and culture "scaffolding" are in place for the company to evolve and scale, continuously examining and improving how work gets done and information flows, supporting and strengthening leaders, and ensuring the fundamentals of risk mitigation, pay, and policy are executed reliably. As Senior Director of HR Business Partnership at Honor, you will: Raise manager and leadership quality — Help leaders understand that manager-employee relationships are the primary driver of team performance, retention, and culture. Build manager capability, feedback loops, and coaching infrastructure that make strong manager-employee relationships the norm, not the exception. Support succession planning and leadership bench development. (Leadership Principle: Drive Impact) Drive organizational effectiveness — Build trust-based relationships with business leaders to partner on organizational design: assess structure, clarity of roles and decision rights, and alignment with business strategy. Strengthen the organization's change management capabilities and agility. Act as a connector across functions — bringing objectivity, empathy, expertise, and sound judgment to complex, cross-cutting people issues. Build scalable people solutions that drive business impact. Look beyond individual issues to identify root causes, patterns, and systemic challenges, then develop sustainable, repeatable solutions that improve how the organization operates. Test new approaches through practical, data-informed experimentation, learn quickly, and scale what works. Leverage HR data, workforce analytics, and emerging technologies to identify trends, mitigate risk, and improve engagement, retention, performance, and organizational effectiveness. Measure success through meaningful business and people outcomes—not simply completed activities. (Leadership Principle: Think Systemically) Own employee relations and risk — Lead employee relations for our fully-remote HQ team. Identify and resolve ER issues with speed and sound judgment. Bring strong multi-state wage and hour knowledge and solid understanding of employment law and HR best practices. Maintain working knowledge of employee relations dynamics and know when to engage additional expertise. Support performance management with rigor — teach and enable managers to set clear expectations, provide clear feedback, and address performance issues promptly. (Leadership Principle: Identify Problems) Lead and develop the HRBP team — Manage, coach, and develop a small team of HRBPs, raising the bar on quality, speed, and judgment. Build observability and repeatability into the team's work through tools, playbooks, and decision frameworks. Lead and evolve the HRBP practice as a strategic center of excellence, defining clear operating principles, standards, and expectations for consistent, high-quality HR partnership across the organization. Partner on hiring quality — Collaborate with Talent Acquisition to sharpen hiring criteria, improve structured interview practices, and strengthen calibration. Help leaders understand what they are actually hiring for given the needs of the organization now and in the future, not just what they think they want. We're looking for you to bring: Required: 10–12+ years of progressive HR experience, with significant time in a senior HRBP or HR leadership role Bachelor's degree required; Master's degree preferred. Professional HR certification (SPHR, SHRM-SCP) is a plus Experience supporting a mixed workforce — knowledge workers alongside operations, call center, or field staff — in a regulated or compliance-sensitive environment Multi-state US employment law fluency; demonstrated experience navigating wage and hour complexity for non-exempt populations Experience in a growth-stage or rapidly scaling company; you've built or rebuilt HR infrastructure before, not just maintained it Demonstrated experience translating business strategy into org design; you've structured teams, clarified decision rights, and helped leaders navigate restructuring decisions Track record of building manager capability — not just delivering training Strong analytical capability, with experience finding and using HR data and workforce insights to identify trends, inform strategy, and drive measurable outcomes Comfort leveraging technology and data to build workflows, analyze data, and scale the function's capacity Ability to communicate in clear, structured, written narratives that distill complexity, sharpen thinking, and scaffold decisions What distinguishes the right candidate: Pattern recognition — You spot issues early — in data, in conversations, in org dynamics — before they become problems. You go to the source: you connect data to anecdotes, audit what is actually happening, and don't manage from assumptions. You are not waiting to be asked. Systems thinking — When something goes wrong once, you fix it. When it goes wrong again, you build a mechanism. You think in first principles, root causes, and leverage points, not symptoms and one-offs. You deconstruct problems into their inputs and constraints before proposing solutions. Business credibility — You understand metrics, incentives, and operational constraints. You speak the language of business leaders, not just HR practitioners. Senior leaders seek you out early because you're valuable. You have a demonstrated ability to drive change through an organization. Honest and direct — You tell leaders what they need to hear, not what they want to hear. You don't avoid hard truths. You know the difference between being diplomatic and being evasive. You admit when you are wrong or don’t have an immediate answer. Builder mindset — You have a track record of making functions better. You know the difference between improving a process and building a capability. Entrepreneurial drive — You can create order from ambiguity, prioritize appropriately, are willing to roll up your sleeves, and understand that at our stage, building and doing are not separate activities. What Success Looks Like In the first 6 months: Senior leaders are actively seeking out this person The HRBP team has clear expectations, better tools and is operating with consistency and repeatability The most significant ER and compliance risks are identified, documented, and being managed proactively. Patterns have been identified and root cause solutions to minimize future occurrence are underway, with measures of success pre-identified. This leader has an honest assessment of where the function is and a credible plan for where it needs to go In the first year: Measurable improvement in manager capability and manager-employee relationship quality At least one previously recurring ER or operational problem has been turned into a repeatable mechanism Org design work is happening proactively alongside hiring and business planning, not reactively after decisions are made The People team's metrics reviews are sharper, more consistent, and informing real decisions — this leader has materially elevated the function's use of data Compensation The annual base salary range for this role is $230,000 to $255,000, plus stock options. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers a 401K with up to a 4% match and medical, dental, and vision coverage including a zero cost plan for employees. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
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Product
Staff Data Scientist
Remote Position
About the role: We’re looking for Data Scientists to join our team. In this role, you will serve as a versatile generalist data scientist who can help guide our company's adoption of agentic AI development. As we rapidly integrate new technologies into our platform, practical applied experience in the AI space is a baseline requirement for our team. Building on that foundation, we are looking for a candidate who brings expertise in either Agentic AI OR Optimization Algorithms. About the work: Leverage data to solve a wide variety of meaningful, business problems using the appropriate level of technical complexity. Partner closely with Engineering, PM, and Care Operations to collaboratively define strategy and execute against it. Design and implement robust frameworks and metrics to measure whether data products are functioning as expected and driving business impact. Research operational/logistical problems and proactively identify potential solutions. Lead the design, implementation, and evaluation of descriptive and predictive models. Champion the use of LLM-driven workflows across the company. Partner with Engineering to design architectures and build production-ready systems that leverage agents in our core product features as well as in tools that drive developer productivity. About you: 7+ years of professional experience solving complex business problems, and shipping/maintaining Python in a production environment. You possess a strong foundation in traditional predictive machine learning (e.g., classification, regression, tree-based models like XGBoost) and know when to use standard models versus LLMs. Deep professional expertise in at least one of the following two areas: Optimization: Formulating and solving complex logistical/allocation problems (e.g., linear/integer programming) in a business setting. Agentic AI: Deep technical depth in building, orchestrating, and establishing best practices for agentic systems (e.g., utilizing LLMs for autonomous decision-making and tool-use). You have concrete experience building agentic workflows that drive business impact. You set success metrics upfront and proactively investigate how your technical solutions influence overarching business goals. Excellent mathematical and statistical foundations, including a degree in a quantitative field (such as Computer Science, Mathematics, Statistics, Economics, Physics) or equivalent professional experience. You are able to manage product ambiguity, seeking clarity when necessary, to ensure that we are solving the right problem and driving measurable outcomes. You rapidly iterate and deliver technical solutions that maximize business impact. Clear and persuasive communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse, non-technical stakeholders. You are accountable end-to-end for the entire project lifecycle. You proactively anticipate and drive resolution for potential issues across dependencies. Bonus points if you have professional experience with: Experience designing experiments and applying causal inference methods to rigorously determine business impact. Experience developing systems to optimize portfolio allocation in a two-sided marketplace (e.g., ideal matches of people needing and providing care, hiring needs, demand forecasting). Familiarity with modern MLOps practices, cloud platforms (AWS), containerization (Docker), or CI/CD pipelines. Experience working with sensitive data, including PII or PHI, within a strict, HIPAA-compliant environment. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$194,400—$216,000 USD
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Senior Manager, Data Science
Remote Position
About Honor Our mission is simple: change the way we care for our parents so they can age safely at home. How we accomplish that mission is anything but simple. Delivering reliable home care requires coordinating people, schedules, geography, skills, preferences, and changing needs across a complex operating environment. Honor combines technology, operations, and the local expertise of our partner agencies to improve how care is delivered at scale. Our platform supports the caregivers who provide care, the teams who coordinate it, and the families who depend on it. We are looking for a Senior Manager, Data Science to lead a team applying advanced data science and AI to some of Honor’s most important operational challenges. About the role You will lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions. This is not an analytics support role. Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes. You will contribute to Honor’s broader Data Science and Applied AI direction, help shape the team’s roadmap, and remain hands-on as a player-coach. What you’ll do Help shape the Data Science and Applied AI roadmap, identifying where predictive modeling, optimization, experimentation, forecasting, causal inference, and modern AI can create the greatest impact. Lead the development of production models and decision-support systems that improve matching, scheduling, operational prioritization, and service reliability. Apply modern AI, including agentic workflows, to improve how teams analyze information, make decisions, and execute operational work. Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration. Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems. Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach. Examples of problems you may solve Improving caregiver-client matching while balancing fit, continuity, availability, and travel. Building more reliable and sustainable schedules for caregivers and clients. Using data science and AI to identify operational risks earlier and help teams focus where they can have the greatest impact. About you 7+ years of experience in data science, machine learning, operations research, applied AI, or a related field, including 3+ years leading teams. Have built or led the development of models or decision systems that operated in production and influenced meaningful business or customer outcomes. Can determine whether a problem calls for prediction, optimization, experimentation, simulation, workflow redesign, an AI agent, or no model at all. Understand that successful applied AI requires more than choosing a model. It requires clear objectives, reliable data and tools, rigorous evaluation, thoughtful system design, and appropriate human oversight. Experience partnering with Product, Engineering, Operations, and senior business stakeholders on ambiguous, cross-functional problems. Comfortable working with imperfect operational data while maintaining a high standard for measurement and technical rigor. Can communicate clearly with technical, operational, and executive audiences. Have a bias toward action and an iterative approach to problem-solving. You are willing to inspect the data, understand the workflow, prototype solutions, and revise your view. Are an effective people leader who can set clear expectations, develop talent, prioritize work, and build a strong technical culture. Helpful experience Experience with marketplace, logistics, workforce, scheduling, healthcare, or other complex operating systems is especially valuable, as is experience with optimization, forecasting, recommender systems, causal inference, agentic systems, or AI evaluation. A bachelor’s, master’s, or doctoral degree in a quantitative or technical field is welcome, but we care most about demonstrated ability, judgment, leadership, and impact. Why this role is different Many companies have interesting datasets. Honor has a dynamic operating environment in which technical decisions directly affect caregivers, care teams, families, and older adults. The opportunity is to build systems that do more than predict outcomes. They will help Honor decide what to do next, execute more effectively, and continuously learn from the results.Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$228,600—$254,000 USD
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Staff Platform Engineer - Infra + DevOps
Remote Position
We are looking for a seasoned Platform Engineer with experience in designing, implementing, and maintaining scalable distributed systems & infrastructure. The platform engineering team builds and manages the infrastructure & core services that powers Honor’s Care Platform. Our charter is focused on providing foundational building blocks to enable the entire engineering organization to deliver reliably and efficiently. We also own build and deployment pipelines of our services, maintenance of various environments and their supporting infrastructure and serve as consultants to build the right abstractions for patterns of problems. This is a highly technical, hands-on role that requires a wide and deep experience in managing applications and infrastructure across cloud services. It requires deep practical knowledge of cloud platforms, advanced software design patterns & architecture, operations and automation, and containerization technologies like Kubernetes. The ideal candidate is driven by providing business value, is comfortable working with systems at varying levels of maturity, and appreciates making nuanced tradeoffs. You will be joining a small team of highly-skilled, enthusiastic, and passionate engineers with an opportunity to create an outsized impact in contributing to the future evolution of Honor’s Care Platform. What are we looking for in a candidate: You thrive in a foundational role supporting diverse, cross-functional teams as your customers, possess exceptional problem solving and analytical skills. At least 6 years of professional experience in a platform engineering team within a product-centric company. Design and implement foundational patterns and libraries for Python applications, across a range of technologies from API services to event processing Utilize Infrastructure as Code (IaC) tools to ensure reproducible and scalable environment setups. Design and implement infrastructure for applications hosted on AWS, supporting event-driven systems, containerized services on Kubernetes, and serverless functions. Develop and maintain robust CI/CD pipelines using tools such as Jenkins, ArgoCD. Have experience automating the lifecycle management of code from development through production, including code promotion and configuration management. Instrument observability through tools such as CloudWatch and DataDog to monitor and optimize application performance across multiple environments. Scale infrastructure to meet increasing demand while managing cost effectively Have experience defining, instrumenting and measuring standards for quality, security, scalability, and availability with a focus on delivering business value. Have passion for delivering turn-key developer experience for local development Keen interest in developing talent through mentorship Strong written and verbal communication, tailored to a variety of audiences A strategic thinker with a product-first approach and customer obsession. Some, or all, of these are true: You have experience working with an RPC architecture You work at or have worked at a technology startup and familiar with the challenges of evolving platform maturity You have first hand experience navigating multiple distributed architecture patterns #LI-AN1Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$194,000—$220,000 USD
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Senior Backend Engineer
Remote Position
As a Senior Backend Engineer at Honor: You care about building systems that have real-world impact. You’re creative and curious, and enjoy thinking outside the box. You thrive in diverse, cross-functional environments, collaborating with design, product, data, and care operations. You have a builder’s mindset, evolving systems from design through operation. You enjoy sharing knowledge, mentoring others, and contributing to a healthy, inclusive engineering culture. You’re an excellent, proactive communicator — able to translate complex ideas (both in writing and verbally) into clear, actionable solutions for technical and non-technical partners. We're looking for you to bring: Strong backend engineering experience, with a track record of building and operating production systems. Experience designing relational data models and working with databases at scale. Familiarity with cloud platforms (AWS preferred) and service-oriented architectures. Experience with API design, distributed systems, and backend performance considerations. Proficiency in Python or transferable backend experience with a willingness to learn Python. About the role: You’ll work on core services that power how families find care and how Care Professionals do their work—systems that directly support Honor’s mission every day. Depending on your interests and experience, you may join one of the following teams: Workforce Team — building the systems that support Care Professionals, including hiring, scheduling, and workforce optimization. DemandGen Team — powering Honor’s public digital experiences and growth channels that help thousands of families find the care they need. Growth Team — developing a multi-channel sales and communication stack (phone, sms, email) that connects families, Care Professionals, and care operations. Why you’ll love working with us Your work will shape how people discover and receive the care they need. You’ll solve real, complex problems at the intersection of engineering, operations, and human impact. You’ll collaborate with thoughtful, mission-driven teammates across engineering, product, design, and operations. You’ll have ownership, autonomy, and the opportunity to grow as both an engineer and a product-minded technologist. #LI-DNIOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$160,000—$180,000 USD
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Staff Data Platform Engineer
Remote Position
About Us Our mission is simple—we’re changing the way we care for our parents so they can live safely at home as they age. But how we accomplish our mission is anything but simple. Every day, we’re solving complex problems that don’t come with a playbook. Sound exciting? If you’re someone who shares our core values—Own the Outcome, Solve with Empathy, and Act with Honor—let’s talk. Founded in 2014, Honor is one of the fastest-growing non-medical home care companies in the U.S. We combine innovative technology with the local, personal touch of our partner agencies to transform a $30B industry that touches millions of families. Our platform powers everything from caregiver operations and workforce management to business intelligence, forecasting, and machine learning. At Honor, we’re not building technology for technology’s sake. We’re building technology that helps people deliver better care. The Opportunity We’re looking for a Staff Data Engineer to help shape the future of Honor’s data platform. This role is focused on building the foundational data platform that powers analytics, machine learning, operational decision-making, and emerging AI capabilities across Honor. As a senior technical leader, you will define architecture, drive platform strategy, and lead the implementation of scalable systems that make trusted data accessible across the organization. This is an opportunity to join at a pivotal point in our evolution. We are modernizing our data platform, investing in cloud-native AWS services, and building the governance and data access capabilities needed to support the next generation of AI-powered and agentic workflows. You'll tackle complex technical challenges, influence company-wide architecture decisions, and help define how data is consumed across the business. What You'll Do Build and Evolve Our AWS-Native Data Platform Lead the architecture and development of scalable, secure, and cost-efficient data platforms on AWS. Architect and optimize our Data Warehouse to support growing analytical, operational, and AI-driven workloads. Define and implement Infrastructure-as-Code standards using AWS CDK. Own Data Orchestration and Data Engineering Foundations Design and operate scalable orchestration frameworks using Airflow and FiveTran. Partner with the Data Analytics team to establish data modeling standards and transformation practices using dbt. Build reusable, maintainable data pipelines and workflows that enable rapid development and reliable operation. Enable Trusted Data Access Through Governance and AI Readiness Establish governance, metadata, lineage, and access patterns that make data discoverable, trustworthy, and easy to use. Help define how both employees and AI-powered systems safely access and leverage company data. Build the foundations that enable self-service analytics and future agentic workflows across the organization. Drive Reliability, Observability, and Operational Excellence Establish monitoring, alerting, and observability standards using Datadog and modern platform engineering practices. Build scalable data quality frameworks that ensure confidence in business-critical data. Continuously improve platform reliability, performance, and cloud cost efficiency. Lead Through Technical Influence and Partnership Partner closely with Data Science, Analytics, Product, and Engineering teams to solve complex business problems through data. Provide technical leadership, architectural guidance, and mentorship across the data organization. Influence long-term platform strategy and engineering best practices across multiple teams. What We're Looking For 8–10+ years of experience building and operating large-scale data platforms, pipelines, and warehouses in cloud environments, with deep expertise in AWS. Proven track record leading complex technical initiatives and influencing architecture across teams. Strong software engineering fundamentals and experience building production-grade systems. Deep expertise in modern data warehousing, ELT/ETL architectures, and data platform design. Experience operating data platforms with a focus on reliability, observability, data quality, and cost optimization. Proven ability to leverage modern AI-assisted and agentic development tools to architect, build, and operate production-grade systems. Experience partnering with data scientists, analysts, product managers, and software engineers to deliver business impact. Demonstrated ability to navigate ambiguity, drive alignment, and lead through influence rather than authority. Passion for building platforms that empower others and scale organizational impact. Preferred Qualifications Strong hands-on experience with Python, Amazon Redshift, AWS-native ETL technologies (including ZeroETL and DMS), Airflow, dbt, Datadog, Fivetran, and AWS CDK. Experience designing data governance, metadata, lineage, or self-service data platforms. Experience supporting AI, machine learning, or agentic workflow initiatives. Experience leading platform modernization efforts in high-growth environments. Experience as a Staff Engineer, Principal Engineer, Technical Lead, or Engineering Manager. What's Next? Sound like a fit? Apply below! #LI-AN1Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$194,000—$220,000 USD
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Staff Engineer, Applied AI
Remote Position
About the work This position is on our Applied AI team, which is responsible for helping Honor safely and pragmatically apply AI across our operating model, product systems, and internal workflows. The mission of the Applied AI team is to help Honor become an organization that learns faster, remembers more, and continuously compounds what it learns over time. We believe the most valuable use of AI at Honor is not isolated task automation, but building durable organizational intelligence: systems that retain operational context, surface relevant prior learning, support better decisions, and help teams turn fragmented insights into repeatable improvements. Honor operates in a deeply relationship-driven industry. The best home care operators personalize service because they remember the details, understand context, and adapt to the situation. At Honor’s scale, that requires thoughtful systems: reliable context, governed access, reusable AI patterns, traceable workflows, and product experiences that help humans and agents make better decisions together. As a Staff Engineer on Applied AI, you will help design, build, and productionize the foundations that make this possible. You may work on systems that power AI-assisted sales follow-up, operational defect analysis, reusable memory and retrieval patterns, internal agentic tools, AI-powered data analysis, schedulable workflows, or closed-loop feedback systems that connect audits, product changes, and measurable business outcomes. You will work closely with engineering, product, design, data, operations, security, and business stakeholders to move quickly while maintaining the discipline needed for production systems. This team is highly exploratory, but the work is not a lab exercise. We are looking for engineers who can turn ambiguous AI opportunities into safe, reliable, measurable product and platform capabilities. We have an exciting runway ahead of us. As AI becomes an operational layer across Honor, we need engineers who can help create the paved roads: secure model access, compliant data pathways, observability, cost controls, evaluation patterns, human-in-the-loop workflows, and reusable architecture that allows teams across Honor to adopt AI without creating long-term fragmentation. About you You thrive in a diverse, cross-functional team, collaborating with design, product management, data, operations, security, and other engineering teams. You are excited by ambiguous, high-leverage problems where the right answer requires both technical judgment and operational empathy. You enjoy building production-grade systems that connect user-facing workflows, backend services, data pipelines, and AI/LLM capabilities. You’ve built and maintained production-grade features in Python, or have transferable experience in common languages like Node.js and are willing to learn Python. You know how to design reliable data models and have used relational databases at scale. You have been a key contributor to the design and implementation of large, complex projects. You are comfortable working in and refactoring legacy, monolithic systems while also designing new services and integration patterns. You are a strong communicator, both verbally and in writing, and can explain technical tradeoffs to technical and non-technical audiences. You think carefully about quality, observability, privacy, security, and operational risk. You are excited to work with AI systems in a way that is pragmatic, measurable, and grounded in real business outcomes. You are willing to participate in an on-call rotation in collaboration with our tier 1 support team. Some, or all, of these are true You have experience building LLM-powered products, AI agents, retrieval systems, memory systems, or evaluation frameworks. You have worked with model providers or platforms such as AWS Bedrock, OpenAI, Gemini, Anthropic, or similar systems. You have experience with secure data access patterns, RBAC, auditability, or compliant data workflows. You have built internal tools, workflow automation, or systems that support operations teams at scale. You are comfortable working with messy operational data and turning it into reliable product or platform capabilities. You have experience designing systems that involve human-in-the-loop review, feedback loops, or measurable quality improvement. You are knowledgeable about microservice architecture and best practices. You have experience working with an RPC architecture. You are comfortable with frontend development and have experience with JavaScript frameworks like React. You have experience leveraging observability and monitoring tools like DataDog. You enjoy mentoring and spreading knowledge to other engineers. You are energized by building foundations that help other teams move faster and more safely. Tech you may use Python Thrift MySQL AWS AWS Bedrock OpenAI, Gemini, Anthropic, or similar model platforms JavaScript React Looker GitHub DataDog Internal agentic tools and workflow automation platforms #LI-RemoteOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$194,000—$220,000 USD
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Sales & Business Development
Care Solutions Consultant
Remote Position
As a Care Solutions Consultant at Honor, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80+ per day) while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, remote position starting on August 17, 2026, reporting to the Sales Manager. As a Care Solutions Consultant at Honor your will: Manage a steady flow of inbound and outbound calls with potential clients and their families. Listen deeply to client needs and match them to the right care solutions. Clearly communicate our services, ask for commitment, and schedule follow-up consultations. Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards. Use CRM tools such as Salesforce or others to track activity and follow up consistently. We're looking for you to bring: 2+ years of phone-based sales or customer service experience (inbound and/or outbound) Bachelor’s degree or equivalent professional experience. Experience in a fast paced, high-volume call environment. You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. You’re an empathetic communicator who can balance compassion with confident sales execution. You have experience working remotely, managing your time effectively, and staying connected to a virtual team. Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $19.90 – $22.10 In addition to the base salary, this role offers a variable bonus of $3,000-$6,000+ per year paid out monthly based on performance.The total OTE for successfully meeting targets in this role is $50K range Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. Training/Schedule Requirements:Attendance during the initial three-week training period (Mon-Fri- 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation. CSC Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. #LI-ANIOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.90—$22.10 USD
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Principal, Corporate Development
Remote Position
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. As demand for senior care surges and the Home Instead network evolves, we’re seeking a dynamic, commercially minded Principal,Corporate Development to help shape the future of our franchise network. This role goes far beyond transaction management. This is an exceptional opportunity for a dealmaker with a heart for purpose-driven work—someone who thrives at the intersection of M&A, entrepreneurship, and impact. About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology leading with AI, and compassionate service to transform the industry. Honor is the industry leader in this evolving elderly care industry and territories owned by Honor are at the leading edge of innovation and experiments. Within Honor, the Corporate Development team plays a pivotal role in driving acquisitions of Home Instead franchises for HQ to drive experiments to accelerate innovation and growth. This team sits at the intersection of strategy, deal execution, and human impact. Every transaction is a micro-acquisition that balances financial rigor with deep operational insight. As Principal, Corporate Development, you will: Territory Prioritization & Transition Strategy Assess territories available for sale for attractiveness for Honor, taking into account growth potential and operational considerations, and prioritize transactions Develop territory valuation, in collaboration with Finance and Operational teams, that informs our bidding strategy Develop negotiation strategy, deal terms and LOI for transaction Over the medium term, develop desired transaction roadmap and territories/regions to focus for future acquisitions to inform go forward network shaping strategy Deal Process Leadership Lead end-to-end franchise acquisition processes—from indication of interest to transaction close Lead a thorough cross-functional due diligence process and vet target territories with input from key stakeholder teams such as Finance, Operations, Legal Develop and enhance transaction playbook for executing transactions, with a view towards improving speed of transaction and ROI/likelihood of success post close Execute each transaction end to end (in line with the playbook) with excellence and bringing key stakeholder teams along every step of the journey Reporting & Executive Communication Track, analyze, and present KPIs across acquired territories Identify key gaps and opportunities, relative to deal thesis and identify action plan, in concert with finance and operating teams Deliver sharp, actionable insights to executive leadership that drive data-informed decisions We’re looking for you to bring: Qualifications: Bachelor’s degree in Finance, Business Administration, or related field (MBA preferred). 5–7 years experience in management consulting, corporate development, small business M&A, mid-market private equity, or corporate strategy roles Strong track record of leading cross-functional projects with a diverse stakeholder organizations [Operations, Legal, Finance] and delivering impact is required Demonstrated ability to build and manage deal models and assess valuations. Proven success driving transactions with banks, private equity, or other institutional investors preferred Experience in franchise M&A is a plus, but not required. Familiarity with advanced AI based tools [e.g., Claude Cowork] is a plus Competencies: Deal Execution: Capable of managing the components of a deal—from diligence through close—with clarity, precision, and accountability. Strategic Relationship Management: Proven ability to build trusted, long-term relationships and influence high-stakes decisions with franchisees and Honor leadership. Commercial Acumen: Strong instincts for value creation, with the ability to assess opportunities, shape strategy, and align execution with long-term growth. Analytical Rigor: Data-driven decision maker who can distill complexity, draw sharp insights, and act decisively. Operational Precision: Exceptionally organized and process-oriented, with a strong track record of managing multi-party deal workstreams and ensuring smooth execution across functions. Investor-Grade Storytelling: Exceptional communicator with the ability to craft compelling, data-backed narratives that inspire trust and drive alignment. Sound Judgment: Makes thoughtful, risk-balanced decisions under pressure; prioritizes long-term value over short-term wins. Relentless Drive: Resilient under pressure, comfortable navigating ambiguity, and unwilling to trade long-term value for short-term wins. Highly aware of the broader impact their ideas and decisions will have on the organization and its strategic goals. Accelerated Learner: Fast to ramp, with the intellectual agility to master the senior care landscape, franchising dynamics, tech enabled operations and latest AI tools. Resourceful: Proactively identifies opportunities to leverage industry leading AI tools to improve efficacy and quality of our deal analysis and execution. Cross-functional collaborator: A true team player, competent at working cross-functionally and who works to reach consensus towards desired outcomes Self-aware: Demonstrates a highly developed emotional quotient and comfortable interacting with a diverse network of franchisees and stakeholders Leadership Principles: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following four are particularly relevant to this role: Always Push: Leaders set a high bar for themselves and others. They know mediocrity isn’t an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. Tends to be right: Leaders have strong judgement, make decisions using informed data, good instincts and learned experiences. Build Trust: Leaders are forthright and ethical. They openly seek the truth and the best path forward, communicating honestly and respectfully. #LI-AN1Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$178,200—$198,000 USD
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Operations
Director, Compliance Operations
Remote Position
About Honor Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth. We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor’s growth and operational efficiency. Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution of compliance across the Honor platform. This is a deeply cross-functional role that combines strategy and execution, with regulatory complexity and operational pragmatism, and with people leadership and hands-on problem solving. Success isn't measured simply by maintaining compliance—it's measured by building durable operational systems that make compliance easier, more scalable, and more effective as the business grows. The ideal candidate brings experience working at the intersection of technology and operations—someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential. About the Team The Compliance Operations team enables Honor's growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance. As Director of Compliance Operations at Honor, you will: Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings. Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements. Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur. Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation. Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams. Ensure operational readiness for new markets and service offerings. Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business. Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement. Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets. Leadership Principles we’ll assess in this role: Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you’re making targeted, practical improvements to close existing compliance gaps and strengthen day-to-day operations. On the other, you’re identifying the larger, system-level changes—in process, technology, or structure—that will make compliance fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once. Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance risk against business and operational risk—and you’re comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects compliance without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time. Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap. Identify Problems: You don’t wait for problems to surface—you go looking for them. Through data, deep-dive operational audits, and close attention to what’s happening on the ground, you continuously identify compliance risk, operational risk caused by overly burdensome compliance requirements, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation. Core Competencies Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery. Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor’s scale—and builds the roadmap to get there. Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams. Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels. Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions. We’re looking for you to bring: 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit. Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions. Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them. Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs. Strong cross-functional leadership and stakeholder management skills. Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change. Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership. Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments. Compensation & Benefits The annual base salary range for this role is $176,400 - $196,000 . Individual compensation will be commensurate with the candidate’s experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero-cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$176,400—$196,000 USD
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Business Development Advisor
San Francisco, California, United States
About the Role: As a Business Development Advisor for Honor in our San Francisco market, you are the single-threaded owner of referral demand generation within your territory - supported by clear priorities and partnership with local and national teams. You own a defined portfolio of healthcare and community-based referral relationships and are accountable for building durable, trust-based partnerships that drive consistent and repeat client referral volume over time. This field-based role leverages a playbook of sales strategies and operating rhythms to guide the Business Development Manager on progressing each referrer relationship through a clear progression from awareness, to building trust, to driving repeat referrals. Through ownership of the referrer relationships, you consult and guide referrers to understand Home Instead’s value proposition and how it supports their mission, through to more detailed support on how to successfully refer clients to Home Instead. Success requires the ability to mobilize referral partners, create urgency, and drive sustained momentum across complex healthcare environments—often without formal authority. This role is primarily accountable for referral demand generation, but does reach beyond traditional referral sales. Supporting in-home consultations, care starts, and occasional after-hours needs is an intentional part of owning the referral partner relationship. These moments build credibility with referral partners and families. Success requires flexibility, sound judgment, and resilience. In this role you’ll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, bringing your authentic approach and judgement to a centralized set of proven best practices, and the chance to contribute to shaping the future of home care. This role requires ~75% travel in the field in San Francisco. Compensation for this role is Base Salary and uncapped commission for an expected OTE range of $115,000-$165,000. Role Responsibilities: Core Referral Ownership & Execution Own and grow a portfolio of referral relationships, including hospitals, skilled nursing facilities, rehab centers, senior living communities and other community partners. Execute all stages of the consultative sales process, including prospecting, cold calls, follow-ups, and developing tailored solutions based on client and referral needs. Actively mobilize referral partners by aligning Home Instead services to their patient/client needs, organizational goals, and care gaps. Create urgency and momentum by identifying referral opportunities, asking directly for referrals and removing friction in the referral process. Maintain disciplined CRM hygiene by tracking activity, outcomes and next steps. Use CRM data to diagnose performance gaps and refine outreach strategy Field-Based, Relationship-Driven Selling Spend ~75% of your time in the community executing purposeful, repeatable field outreach. Influence and align multiple stakeholders within partner organizations to move from interest to action to consistent referral behavior. Build credibility and trust through consistent presence, consultative conversations, and value-based engagement. Long-Term Relationship Management Maintain the long-term engagement, and productivity of referral relationships. Proactively re-energize stalled relationships to maintain forward momentum over long sales cycles. Continuously reinforce Home Instead’s value proposition through outcomes, responsiveness, and reliability. Key Results: Referral Demand Growth Sustained growth in qualified referral inquiries from priority referral partners Increased referral share from the highest-impact accounts within the territory Successful reactivation of dormant or underperforming referral relationships Referral Quality & Conversion Referrals that consistently convert to scheduled care consultations and Starts of Care Effective partnership with intake and care teams to reduce referral friction and drop-off Execution Discipline & Reliability Consistent follow-through on commitments made to referral partners Demonstrated reliability, responsiveness, and loop closure across the portfolio Accurate and timely documentation of referral activity and insights in Salesforce Territory Judgment & Focus Clear evidence of prioritization, with time and effort concentrated on relationships that compound value Measurable impact driven by focus and tradeoff-making, not equal coverage We’re looking for you to bring: 2+ years of experience in a quota-carrying role Experience in outside, field-based sales, specifically selling a service 1+ year of experience in home care, healthcare, or a senior-related industry Strong verbal and written communication skills Demonstrated ability to use data to evaluate personal performance, identify gaps, and adapt outreach strategy to drive results. Comfort spending most time in the community and driving action-oriented conversations Comfort using required systems and tools (Salesforce, calendars, documents, Slack, etc.) Experience working in or knowledge of the Bay Area market Nice to Have B2B experience developing referral relationships in healthcare or home care B2C experience conducting in-home or consultative sales conversations Existing network in home care, hospice, senior living, or social work Leadership Principles: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. GSD: Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward. Build Trust: Leaders are forthright and ethical. They openly seek the truth and the best path forward, communicating openly, honestly and respectfully. They willingly receive and give feedback. Leaders are not dogmatic - they welcome different perspectives, experiences and identities. #LI-AN1
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Client Care Advisor
San Francisco, California, United States
About the Role: The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond. You will lead high-quality consultations to understand each client’s needs, urgency, and readiness, and translate that into clear, appropriate care plans. You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement. Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance. Success in this role is measured by consult-to-start conversion, client satisfaction, and long-term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence. This role includes significant time in the field, including in-person consultations, service starts, and quality visits. It also requires navigating sensitive family dynamics, urgent needs, and occasional after-hours situationsThis role requires ~75% travel in the field in San Francisco, with reliable transportation and flexibility for occasional evenings/weekends. This role offers annual on-target earnings of $99,000–$121,000, with 20% tied to uncapped monthly commission.About the Team:Honor’s Owned & Operated (O&O) team runs company-owned Home Instead markets, serving clients directly while also helping shape how care is delivered across the broader network. O&O is where new ideas are tested, processes are refined, and best practices are developed before being shared more widely. Working in O&O means being close to both clients and execution, with the opportunity to influence how operations, consultations, and service quality evolve at scale. It’s a fast-moving environment that blends hands-on impact with the chance to help define the future of home care with Honor. As a Client Care Advisor at Honor, you will: Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery Use data and systems to manage your portfolio, track performance, and maintain accurate documentation Contribute to referral relationship growth and local market reputation as needed We’re looking for you to bring: 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar) Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption) Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs Experience owning measurable client outcomes. Examples include consult-to-start conversion, client retention, service adoption, or other performance metrics. Experience leading structured conversations (discovery, needs assessment, recommendations, next steps) Ability to partner cross-functionally to deliver services effectively and resolve execution challenges Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar) Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends. Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred Leadership Principles:Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Relentlessly Focus on Clients: Client Care Advisors start with the client and work backward. They prioritize decisions that improve the client experience, ensure clarity during consultations, and protect service quality over time. Every recommendation, follow-up, and reassessment is grounded in what will best serve the client and their family. Always Push: Client Care Advisors set a high bar for consult quality, conversion, and retention. They do not settle for incomplete discovery, passive follow-up, or preventable churn. They continuously raise their own standard of performance and look for ways to improve outcomes. Build Trust: CCAs earn credibility quickly with families navigating sensitive and emotional decisions. They communicate clearly, follow through on commitments, and handle complex situations with integrity and respect. Trust is the foundation of conversion, retention, and long-term partnership. GSD (Get Stuff Done): CCAs make measurable progress. They move families from inquiry to start, resolve issues quickly, and ensure execution aligns with what was promised. They are action-oriented and accountable for results, not just effort. #LI-AN1
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Territory Manager and Agency Administrator
Hollywood, Florida
About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation.The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network. About the Role: As Territory Manager and Agency Administrator, you will act as the market leader for your territory—owning growth, day-to-day operations, and overall P&L performance within Honor’s Owned & Operated business. Serving as a steward of the brand, you will further strengthen performance, deepen community presence, and unlock the next phase of growth. This is a highly hands-on role that combines business development, market execution, and responsibility for the success of your team. You will lead from the front—personally building referral relationships, driving territory growth, and owning the operation —while laying the foundation to scale the market over time. You will step into a lean market environment where you are expected to take ownership of outcomes, working alongside and influencing partners and cross-functional stakeholders while setting a high bar for performance, accountability, and client experience. As the market grows, you will play a key role in building and developing the local team. Beyond your market, you will help refine operating approaches, test new initiatives, and share insights that shape playbooks across O&O markets. This role will be a hybrid of working from home and out in the field in Broward County. You should expect 75+% of your time will be in the field actively developing the market and driving new business. Compensation for this role is Base Salary and uncapped monthly commission for expected annual OTE of $144,000-$160,000. As Territory Manager and Agency Administrator at Honor, you will: Business Growth and P&L: Own your P&L for the assigned territory, contributing to revenue growth and operational excellence. Personally drive growth through field-based sales activity, local relationship building, and referral development. Own the full sales cycle from lead generation through conversion. Build and sustain a strong local referral network across healthcare providers and community partners. Partner cross-functionally to improve referral generation, sales conversion, and overall client engagement. Translate market insights into actionable strategies. Operational Excellence: Implement operational playbooks that drive consistency and efficiency within the territory. Support efforts to standardize reporting and data accuracy within the territory. Lead day-to-day operations across client service, scheduling, and care delivery. Implement and refine operating rhythms that drive consistency, efficiency, and high-quality care. Use data to diagnose performance gaps and take action to improve outcomes. Market Leadership & Team Building Lead by example in the market, modeling strong performance, ownership, and accountability Execute territory goals and priorities in partnership with leadership and cross-functional stakeholders. Manage and develop the territory team and foster a culture of growth and accountability. Administrator Leadership: Ensure agency policies and procedures and industry standards and regulations are followed including AHCA audit preparation and management. With support from internal cross functional teams, ensure the completion, maintenance and submission of reports and records as required by the AHCA. Supervise work activities of designated employees, either by delegation or direct supervision. Appear at the licensed office for all AHCA surveys and accurately represent organization's practices, policies, and operations to state auditors (prior experience with audits not required). Key Results: Deliver consistent growth in hours and revenue aligned with territory goals. Grow a sustainable, self-generated referral pipeline. Improve sales conversion, client retention, and overall market performance. Elevate team performance by modeling high standards, directly managing local staff, and driving accountability. Implement and refine playbooks that improve consistency and scalability. We’re looking for you to bring: 7+ years of experience in field sales, operations, or general management roles, including experience growing a territory or market and directly leading frontline or quota-carrying teams. Proven success in in-person sales and relationship-driven environments, including prospecting, referral generation, and closing. Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion. Experience operating as a player/coach, leading by example while developing others Experience operating in a growth-stage or rapidly evolving environment, where you embrace ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market. Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools. Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders. As part of the Administrator Leadership component of this role: Must be a licensed physician, physician assistant, or registered nurse licensed to practice in this state or an individual having at least 1 year of supervisory or administrative experience in home health care, hospital, ambulatory surgical center, nursing home or assisted living facility. Transportation: Reliable transportation. Valid and current auto liability insurance. Must agree to and pass, or provide proof of passing a level 2 background check with fingerprinting. Education: The Administrator will have completed two (2) years of full-time study at an accredited college or university. An individual with a high school diploma or general equivalency diploma (GED) may substitute one year full-time employment in a supervisory capacity for each required year of college. Certification or desire to receive certification from qualifying dementia certification programs. Nice to Haves: Experience in people-scaled or service-based operations, where success depends on frontline performance, staffing stability, and consistent service delivery. Experience developing local community partnerships or referral-driven relationships in healthcare, senior services, or other people-based service environments. Experience in high-volume staffing, workforce management, or supply-demand balancing (e.g., home care, healthcare staffing, hospitality, retail, or service operations). Leadership Principles: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ. Find Those Better Than Themselves: Leaders seek out those that are better than themselves, listen to them, actively engage them in meaningful work and develop them. They recognize exceptional talent and willingly move them through the organization. #LI-AN1
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Client Care Advisor
Chicago, Illinois, United States
About the Role: The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond. You will lead high-quality consultations to understand each client’s needs, urgency, and readiness, and translate that into clear, appropriate care plans. You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement. Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance. Success in this role is measured by consult-to-start conversion, client satisfaction, and long-term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence. This role includes significant time in the field, including in-person consultations, service starts, and quality visits. It also requires navigating sensitive family dynamics, urgent needs, and occasional after-hours situationsThis role requires ~75+% travel in the field across Chicago including DuPage, Will, Lake and Cook Counties, with reliable transportation and flexibility for evenings/weekends as customer needs arise. This role offers annual on-target earnings of $80,000–$88,000, with 20% tied to uncapped monthly commission.About the Team:Honor’s Owned & Operated (O&O) team runs company-owned markets, serving clients directly while also helping shape how care is delivered across the broader network. O&O is where new ideas are tested, processes are refined, and best practices are developed before being shared more widely. Working in O&O means being close to both clients and execution, with the opportunity to influence how operations, consultations, and service quality evolve at scale. It’s a fast-moving environment that blends hands-on impact with the chance to help define the future of home care with Honor. As a Client Care Advisor at Honor, you will: Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery Use data and systems to manage your portfolio, track performance, and maintain accurate documentation Contribute to referral relationship growth and local market reputation as needed We’re looking for you to bring: 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar) Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption) Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs Experience owning measurable client outcomes. Examples include consult-to-start conversion, client retention, service adoption, or other performance metrics. Experience leading structured conversations (discovery, needs assessment, recommendations, next steps) Ability to partner cross-functionally to deliver services effectively and resolve execution challenges Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar) Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends. Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred Leadership Principles:Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Relentlessly Focus on Clients: Client Care Advisors start with the client and work backward. They prioritize decisions that improve the client experience, ensure clarity during consultations, and protect service quality over time. Every recommendation, follow-up, and reassessment is grounded in what will best serve the client and their family. Always Push: Client Care Advisors set a high bar for consult quality, conversion, and retention. They do not settle for incomplete discovery, passive follow-up, or preventable churn. They continuously raise their own standard of performance and look for ways to improve outcomes. Build Trust: CCAs earn credibility quickly with families navigating sensitive and emotional decisions. They communicate clearly, follow through on commitments, and handle complex situations with integrity and respect. Trust is the foundation of conversion, retention, and long-term partnership. GSD (Get Stuff Done): CCAs make measurable progress. They move families from inquiry to start, resolve issues quickly, and ensure execution aligns with what was promised. They are action-oriented and accountable for results, not just effort. #LI-AN1
Apply Now
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Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Software Engineer
Honor · Remote Position
Pay
$194k–216k
Setting
Remote
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
Who you are
- You care about building systems that have real-world impact.
- You’re creative and curious, and enjoy thinking outside the box.
- You thrive in diverse, cross-functional environments, collaborating with design, product, data, and care operations.
- You have a builder’s mindset, evolving systems from design through operation.
- You ensure the final product across the team is of high quality and the clients benefit from our attention to detail and debugging procedures.
- You enjoy sharing knowledge, mentoring others, and contributing to a healthy, inclusive engineering culture.
- You’re an excellent, proactive communicator — able to translate complex ideas (both in writing and verbally) into clear, actionable solutions for technical and non-technical partners.
- You’re quick to spot inefficiencies in processes across your team and engineering and make actionable steps and recommendations to amend them.
What you bring
- Strong backend engineering experience, with a track record of building and operating production systems.
- Experience designing relational data models and working with databases at scale.
- Familiarity with cloud platforms (AWS preferred) and service-oriented architectures.
- Experience with API design, distributed systems, and backend performance considerations.
- Proficiency in Python or transferable backend experience with a willingness to learn Python.
- Familiarity with frontend technologies such as React (Next.js/Vite/etc), Typescript, and Tailwind.
- Experience with using AI tooling to assist with productivity in both coding and deployment
Where you’ll work
You’ll work on core services that power how families find care and how Care Professionals do their work—systems that directly support Honor’s mission every day.
You’ll be working with the DemandGen Team — powering Honor’s public digital experiences and growth channels that help thousands of families find the care they need.
Why you’ll love working with us
- Your work will shape how people discover and receive the care they need.
- You’ll solve real, complex problems at the intersection of engineering, operations, and human impact.
- You’ll collaborate with thoughtful, mission-driven teammates across engineering, product, design, and operations.
- You’ll have ownership, autonomy, and the opportunity to grow as both an engineer and a product-minded technologist.
#LI-ANI
Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.
We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.
Hiring Salary Range
$194,400—$216,000 USD
At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Listed by Honor for a position based in the United States. Employers on this board attest they are hiring domestically.
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