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Content Producer
Plaid · San Francisco, California, United States
Pay
$148k–190k
Setting
Hybrid
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
We turn Plaid's product expertise, proprietary data, customer impact, and perspective on intelligent finance into stories that build understanding, trust, and demand. We sit within Brand Marketing, owning resource content, customer storytelling, and owned editorial franchises, and we're increasingly bringing that storytelling to life through video and audio.
You'll join as our first dedicated video and audio producer, reporting to our incoming Content Lead. You'll jump in immediately to produce Intelligent Finance, our flagship podcast and video series hosted by CEO and co-founder Zach Perret, already in production, so you'll pick up the reins without a long ramp-up period. You'll own production end-to-end, partner closely with our Content Design team to shape stories, and work directly with senior leaders to translate our product, data, and industry perspective into content people actually want to watch and listen to.
Responsibilities:
- Immediately step in to produce Intelligent Finance, our already-underway podcast and video series, with no ramp-up period.
- Own end-to-end production of Plaid's flagship video and audio content, from concept through final delivery.
- Partner closely with Content Design to translate product and narrative concepts into video-native stories.
- Translate complex products, data, and industry perspectives into compelling stories.
- Build a repeatable, high-quality production process and a bench of trusted external partners.
- Partner with Social, Brand Marketing, Creative, Communications, and Product Marketing on distribution and amplification.
- Coordinate with Comms on narrative for executive-facing content.
- Help define Plaid's visual and editorial approach to video as we expand beyond our first flagship series.
Qualifications:
- 8+ years experience in content marketing
- Significant experience producing high-quality video content, with demonstrated ownership from concept through final delivery.
- A portfolio showing strong storytelling instincts and creative judgment across long- and short-form formats.
- Ability to turn complex, technical subject matter into clear, engaging stories.
- Executive presence, credible and composed working directly with senior leadership, including the CEO.
- Ability to operate independently, move quickly, and step into an already-live production with no ramp-up period.
- Ideally, a B2B or fintech background and prior experience producing a podcast.
- Nice to have: experience developing a show or content franchise around an executive or founder host.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Internal Controls Manager
Plaid · United States
Pay
$147k–210k
Setting
Remote
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
About The Team
The Internal Controls team designs and oversees Plaid’s SOX compliance and internal control framework to ensure accurate financial reporting and operational integrity. We partner cross-functionally to support IPO readiness, build scalable audit foundations, and drive trust in Plaid’s financial systems and processes through strong controls, collaboration, and continuous improvement.
Role Descriptioin
As the Internal Controls Manager, you will design, implement, and lead Plaid’s SOX compliance and internal control programs. You will partner with cross-functional teams to build scalable, efficient controls that support IPO readiness and long-term compliance. You will manage external advisors, drive remediation efforts, and serve as a key liaison to auditors and senior leadership. Over time, you’ll build and lead a team, expand audit coverage, and continuously improve our control environment through automation and risk-based processes.
Responsibilities
- Maintain and optimize Plaid’s SOX internal controls program to support IPO readiness.
- Partner with process and control owners to develop, document, and maintain effective, scalable internal controls across key functions.
- Manage and grow co-sourced/internal teams to support SOX readiness and long-term internal audit planning.
- Coordinate SOX risk assessments, control scoping, testing strategies, and drive timely remediation of deficiencies.
- Serve as a key liaison with external auditors, advisors, and senior management, including preparing updates for the Audit Committee.
- Continuously improve the efficiency and effectiveness of the controls environment through automation, standardization, and cross-functional collaboration.
- Support training and special risk management initiatives as needed, and develop the post-IPO internal audit roadmap spanning operational, compliance, and IT audits.
Qualifications
- 8+ years of relevant experience, preferably in both Big 4 and in-house internal audit/SOX leadership roles.
- Proven experience designing and leading SOX 404 programs, ideally in a public tech company.
- Bachelor’s degree in Accounting, Finance, or related field; CPA, CIA, or CISA required.
- Deep understanding of COSO, PCAOB standards, SOX compliance, and US GAAP.
- Understanding of other risk domains such as IT General Controls (ITGCs), operational audits, and enterprise risk management (ERM).
- Strong project management skills with ability to drive cross-functional accountability and lead strategic initiatives across departments.
- Excellent communication skills, with experience preparing materials for Audit Committees and executive leadership.
- High attention to detail, strong analytical thinking, and a continuous improvement mindset, with a track record of driving control automation or process optimization with AI:
- Script writing / workpaper automation
- Productivity
- Comfortable operating in fast-paced, ambiguous environments with a growth mindset.
- Hands-on, roll-up-your-sleeves approach with the ability to dive into details, operate with an IC mindset when needed, and maintain a strong can-do attitude.
Preferred Qualifications
- Experience setting up internal control programs at a pre-IPO fintech or SaaS company.
- Familiarity with finance (e.g., NetSuite (ERP), Workiva (reporting), GTM (e.g., Salesforce), and HR systems (e.g., Workday).
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
SEC Reporting Manager
Plaid · United States
Pay
$151k–172k
Setting
Remote
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
About The Team
The Financial Reporting and Technical Accounting team is responsible for delivering accurate, timely, and transparent financial reporting, and for providing technical accounting guidance over complex transactions.
Team Mission: We drive operational excellence, enable financial transparency, and support Plaid’s growth through accurate reporting, strong controls, and scalable, AI-enabled processes.
Role Description
As a SEC Reporting Manager, you will support SEC reporting readiness efforts, including assisting with annual audits and quarterly reviews. This role will have operational responsibilities, partnering cross-functionally to implement scalable processes and support accurate and timely accounting and reporting. This role will also support complex accounting areas and perform technical accounting research to ensure compliance with U.S. GAAP.
Responsibilities
- Own the preparation of quarterly and annual financial statements in accordance with U.S. GAAP and applicable SEC reporting requirements, including S-1, 10-K, and 10-Q filings.
- Lead close-to-reporting processes, ensuring financial statements and supporting schedules reconcile to source records, variances are understood and documented, and reporting processes are accurate and repeatable.
- Support XBRL tagging and regulatory reporting requirements.
- Partner with Accounting, FP&A, Tax, Legal, and Investor Relations to align reporting inputs, resolve issues, and improve end-to-end reporting processes and data flows.
- Prepare or review journal entries and reconciliations related to stock-based compensation, leases, and other complex areas.
- Evaluate the accounting impact of complex transactions through research to ensure accurate reporting in compliance with U.S. GAAP.
- Serve as a key point of contact with external auditors, coordinating audit requests, preparing supporting documentation, and ensuring efficient completion of audit procedures.
- Identify and implement process, system, and AI-enabled improvements that increase reporting accuracy, efficiency, and scalability.
Qualifications
- Minimum of 7 years accounting experience, including 2+ years at a big 4 audit firm and progressive experience in SEC reporting at a public company.
- Strong knowledge of U.S. GAAP, SEC reporting requirements, and internal control frameworks.
- Demonstrated ability to research and resolve complex technical accounting issues.
- Exceptional attention to detail and commitment to quality and accuracy.
- Strong project management, organizational, and problem-solving skills, with the ability to thrive in a fast-paced environment and manage competing priorities.
- Proven track record of driving change, improving processes, implementing systems, and scaling operations.
- Comfortable operating in fast-paced, ambiguous environments with a growth mindset.
- Exceptional written and verbal communication skills, able to collaborate with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting an S-1 filing and transition to public company reporting
- Familiarity with public readiness or S-1 preparation.
- Proactive mindset with a track record of driving thoughtful improvements using AI
- NetSuite experience.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Program Manager
Plaid · San Francisco, California, United States
Pay
$173k–238k
Setting
Hybrid
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
We lead complex technical programs that help Plaid scale its engineering platform. We partner across Engineering, Infrastructure, Data, Security, ML, Legal, and Product to deliver company-wide technical initiatives that improve reliability, scalability, and developer productivity. You'll lead strategic technical programs from planning through execution. You'll partner with engineering leaders to align stakeholders, manage dependencies, drive decisions, and ensure successful delivery of complex initiatives. You'll work across a variety of technical domains, adapting quickly to new challenges and helping teams execute effectively.
As a Technical Program Manager, you will lead high-impact, cross-functional initiatives. As a generalist, you may work on a variety of programs. An example is one that strengthens Plaid's data and machine learning platforms. You will partner with engineering, product, data, legal, privacy, and business stakeholders to drive complex technical programs from planning through execution. Your work will help improve data governance, modernize machine learning infrastructure, and accelerate the adoption of trusted, high-quality datasets that power analytics, artificial intelligence, and product innovation. Success in this role requires strong program management, stakeholder alignment, and the ability to drive execution across multiple teams while ensuring strategic initiatives are delivered on time and at scale.
Responsibilities:
- Lead complex, cross-functional programs that deliver high-impact technical initiatives across the organization.
- Drive end-to-end program execution by managing plans, milestones, dependencies, risks, and stakeholder communication across engineering and product organizations.
- Partner with engineering, product, data, legal, privacy, and business teams to align on priorities, scope, and success metrics.
- Enable the adoption of standardized processes and best practices for data governance, platform modernization, and trusted data management.
- Remove execution blockers, monitor progress against program goals, and provide regular updates to leadership.
- Foster collaboration across multiple organizations to deliver scalable solutions that improve data quality, reliability, and operational efficiency.
- Communicate progress to technical and executive stakeholders.
- Improve execution frameworks and program health.
Qualifications:
- 6+ years leading complex technical programs.
- Strong understanding of software architecture and engineering systems.
- Experience driving cross-functional programs involving multiple engineering teams.
- Excellent communication and stakeholder management skills.
- Comfortable operating in ambiguous, fast-moving environments.
- Experience with data platforms, infrastructure, ML platforms, or developer productivity is a strong plus.
- Prior experience in fintech or another highly regulated environment is a strong plus.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Compensation Lead
Plaid · San Francisco, California, United States
Pay
$123k–192k
Setting
Hybrid
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
The Compensation team designs, manages, and evolves Plaid’s compensation strategy to attract, retain, and motivate world-class talent. We make sure compensation is fair inside the company and competitive in the market. We work on programs that connect directly to Plaid’s business goals and employee experience — using data and insight to make equitable, well-informed decisions. Our work spans cash and equity program design, annual and mid-year review cycles, benchmarking, and exec comp support.
In this role, you will own compensation support for specific client groups and take the lead on cycle operations and comp tooling across the team. You’ll work alongside a sharp team and closely with Plaid’s Head of Total Rewards. You’ll have clear ownership of your domain from day one, with real exposure to equity program mechanics, exec comp, and board-level deliverables.
Responsibilities:
- Own comp support for specific client groups — offers, promos, manager/HRBP questions — with a high bar for speed and accuracy
- Lead configuration and rollout of annual and mid-year compensation cycles in Workday and comp tooling
- Manage and maintain Plaid’s comp systems: Compa, Pave, and external survey tools (Compensia, Radford)
- Run benchmarking analysis — job matching, market data pulls, competitive pay positioning
- Maintain compensation band and zone data; ensure ranges stay current and accurate
- Build and maintain complex models in support of program design and leadership decisions
- Partner closely with other team members on high-priority workstreams and peak-season capacity
Qualifications:
- 5–8+ years of experience in compensation or total rewards
- Hands-on experience owning or co-owning a compensation cycle (YE or mid-year)
- Benchmarking experience: job matching, survey submissions, competitive analysis
- Strong analytical skills — you build and own complex models, not just populate templates
- RSU/equity experience — you understand how equity comp works and can explain it clearly
- Systems fluency — comfortable in at least one comp tool (Workday, Compa, Pave, or equivalent)
- Nice to have: private/pre-IPO experience, EPD client support, Plaid tech stack familiarity
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Strategic Initiatives
Plaid · San Francisco, California, United States
Pay
$190k–290k
Setting
Hybrid
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
Responsibilities:
- Work directly with leaders across Plaid on the company's most important and least-defined problems, particularly those at the seams of multiple teams or functions
- Identify unowned, high-leverage opportunities across the business and driving them to clean outcomes
- Operate across a wide aperture (strategy, GTM, operations, product, etc.) without being boxed into a single lane
- Lead (directly or indirectly) high performing teams
- Use AI tools and agents as a default part of how you work — not as an experiment, but as a force multiplier
Qualifications:
- 10+ years of total experience, with meaningful time in consulting as well as direct operating roles (BizOps, Strategy & Ops, Finance, Chief of Staff, etc.
- A track record of independently identifying problems and driving them to outcomes with limited top-down direction
- High agency, sense of ownership, and willingness to roll up your sleeves
- Ability to build relationships at all levels and drive cross-functional teams to action
- Strong analytical and structured-thinking skills; comfort translating ambiguity into frameworks, plans, and decisions
- Experience directly managing high-performing teams
- Familiarity with AI tools and agents to accelerate workflows is a plus
- Knowledge of SQL and Tableau preferred
- Experience in fintech, payments, or high-growth SaaS preferred
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Support
Plaid · United States
Pay
$125k–223k
Setting
Remote
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role—delivering fast, high-quality help that resolves issues and helps customers get more from our products.
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You’ll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid’s brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech.
Responsibilities
- Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality.
- Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid.
- Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale.
- Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes.
- Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers.
- Own the Customer Success Package business, balancing COGS, revenue, and customer experience
- Regularly report on support health and align plans and tradeoffs with Plaid’s executive team and other stakeholders
Qualifications
- 10+ years in technical/customer support with at least 5+ years leading managers (manager‑of‑managers) in a scaling B2B SaaS or API company.
- 3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality.
- Background in fintech, payments, or developer/API platforms operating at significant scale, preferred
- Proven success owning support outcomes at scale, including incident management and executive‑level escalations
- Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones.
- Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy.
- Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights.
- Experience using AI and building content/deflection programs and quality frameworks.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Detection and Response
Plaid · San Francisco, California, United States
Pay
$216k–329k
Setting
Hybrid
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
We are hiring for a leader for the newly forming Detection and Response team at Plaid. Our mission is to protect Plaid's financial infrastructure by detecting and responding to suspicious activity across the company. We are responsible for the entire lifecycle of detection and response, including detection infrastructure, AI triage and response, investigation tooling, Red Teaming, and Fraud Operations. Security is foundational to the trust thousands of businesses and millions of consumers place in Plaid, and we work directly to reduce risks and enable our business to move faster and safer.
As the Head of Detection and Response, you will be the founding leader responsible for standing up and evaluating Plaid's detection and response team. You will lead a specialized technical team of analysts and engineers, gain deep experience partnering with the CISO and cross-functional engineering leaders, and build critical security infrastructure at scale. This is a unique leadership opportunity to manage a team that encompasses traditional security operations alongside Red Teaming and Fraud Operations, directly impacting Plaid's security posture and long-term stability.
Responsibilities:
- Form and set up Plaid’s Detection and Response team from scratch, defining its culture and operational standards.
- Lead the day-to-day operations for incident response and evaluate the overall effectiveness of the detection and response program.
- Manage and mentor a technical team responsible for detection infrastructure, AI-driven triage, and investigation tooling.
- Oversee Fraud Operations and Red Team activities to ensure a proactive and comprehensive security posture.
- Partner with senior leadership (CISO, CTO, COO) to communicate security risks and maturity gains achieved through influence and cross-functional collaboration.
- Define and track metrics to evaluate and demonstrate the effectiveness of the D&R program
Qualifications:
- Must haves:
- 8-14 years of overall detection and response or security engineering experience.
- Strong technical background in security or detection engineering, with the ability to guide work on SIEMs, EDR, and SOC operations.
- Experience managing a team of security analysts and engineers in an operational, platform, or infrastructure context.
- Ability to build cross-functional relationships and drive security maturity through influence rather than authority.
- High-empathy communication skills with the ability to represent technical work to Staff-level leadership.
- Strong AI-first skillset applicable to security operations.
- Nice to have:
- Experience at a fintech or high-technology organization adjacent to payments/finance.
- Background in fraud investigation or software engineering.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Operations Leader
Plaid · New York, New York, United States
Pay
$128k–215k
Setting
Hybrid
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.
The Customer Operations team sits at the center of how we scale world-class customer experiences at Plaid. As the Customer Operations Leader, you'll own the strategy and execution of all global ops initiatives in a director level role — leading a team across product operations, customer experience engineering, technical enablement, and org development.
As Customer Operations Leader, you'll focus on scaling operations and enablement across the full customer lifecycle for our Customer Engineering organization, including Support, Technical Account Management, Sales Engineering and Professional Services. You'll be responsible for building our VoC programs as a strategic lever to drive insights from our frontline teams into product improvements and adoption strategies. You will build tooling and programs with measurable outcomes that remove friction for customers and empower our customers to serve themselves.
Responsibilities
- Hire, develop, and lead a high-performing Customer Ops team across Product Operations, Customer Experience Engineering and Technical Enablement
- Own operations strategy and execution across the full customer lifecycle for Support, Technical Account Management, Sales Engineering and Professional Services
- Build VoC programs that turn frontline insights into product improvements and adoption strategies
- Partner with GTM, Product, and Product Marketing on product feedback loop, launch readiness and enablement
- Build self-service tooling and programs with measurable outcomes that reduce customer friction
- Own technical documentation and knowledge programs (internal and external) to improve content quality and self-servicability for customers
- Establish and monitor key customer ops metrics and source-of-truth data to ensure accountability and growth
Qualifications
- 8+ years in customer operations, support operations and/or product operations in a leadership role
- Track record building VoC, self-service, or knowledge management programs at scale
- Hands-on experience leveraging automation, tooling, and AI to scale support operations and reduce manual effort
- Strong program management skills across complex, cross-functional initiatives
- Excellent communication and change management skills — comfortable going from frontline detail to exec narrative
- Experience partnering with GTM, Product, and PMM teams in a fast-paced, technical environment
- A customer-first approach grounded in Plaid's principles
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Listed by Plaid for a position based in the United States. Employers on this board attest they are hiring domestically.
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