About the Team

The Consumer Product Marketing team helps people understand how ChatGPT can fit into their lives. We connect customer insight with product strategy and development, working across disciplines to bring meaningful products to people around the world.

Our consumer subscriptions work focuses on showing people what they get with a paid ChatGPT plan and helping them decide when upgrading makes sense.

About the Role

As the Product Marketing Lead, Consumer Subscriptions, you will lead the product marketing strategy for ChatGPT's consumer subscription portfolio, including Go, Plus, and Pro. You will shape how customers discover and adopt paid plans while bringing a clear customer perspective to product and business decisions about how those plans are designed and tiered.

You will partner closely with Product, Pricing, and Growth to define each plan's audience, positioning, value proposition, and priority use cases, and bring evidence-backed recommendations to pricing and packaging discussions. You will be accountable for driving paid-plan adoption and will lead work across product launches, plan education, premium positioning, and the customer story on pricing and plan pages across ChatGPT.com and .

This role calls for an individual contributor who can turn customer, market, competitive, and behavioral insights into clear subscription strategies and customer stories. You will guide senior stakeholders through tradeoffs, align partners without formal authority, adapt positioning for global markets, build scalable frameworks, and mentor peers.

Success in this role means helping more free users recognize the value of ChatGPT's paid plans and turning that understanding into measurable growth in free-to-paid conversion.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Lead consumer subscription product marketing across ChatGPT's paid plans, including Go, Plus, and Pro.

• Partner with Product, Pricing, and Growth to define each plan's audience, positioning, value proposition, and priority use cases.

• Identify monetization opportunities across the product launch portfolio, and own integrated campaigns that turn new feature releases into clear reasons to adopt a paid plan or upgrade.

• Translate customer, competitive, market, and behavioral insights into evidence-backed recommendations for pricing, packaging, and product decisions.

• Lead the product marketing strategy and customer story for pricing and plan pages across both ChatGPT.com and OpenAI.com.

• Coordinate pricing and plan changes tied to product launches with Product, Pricing, Growth, User Operations, Web, Design, Research, Data, and other product marketers.

• Develop launch and adoption strategies that make each plan's value clear and help customers understand relevant product changes.

• Own the marketing journey from awareness through understanding, consideration, and trial, giving customers clear reasons to upgrade.

• Partner with Growth and lifecycle teams to develop promotions and customer education that reinforce each plan's value.

• Shape international go-to-market strategies and adapt plan positioning, messaging, and customer education for global markets.

• Build scalable portfolio frameworks for messaging, launches, and customer-facing plan education.

You might thrive in this role if you:

• Have led product marketing for consumer subscriptions and have been accountable for quarterly growth and monetization targets, including paid adoption and free-to-paid conversion.

• Bring sound judgment on monetization, pricing, and packaging, and know how to collaborate with Product, Pricing, and Growth on decisions that balance customer value and business needs.

• Can turn customer research, market signals, competitive analysis, and behavioral data into actionable positioning and product recommendations.

• Have built compelling premium positioning and value propositions that clearly communicate why distinct paid plans matter to customers.

• Can lead complex launches and coordinated plan changes across multiple partners, workstreams, and customer-facing surfaces.

• Have partnered effectively with Growth and lifecycle teams on adoption strategies, promotions, and customer education across the marketing journey.

• Bring experience shaping go-to-market strategies for global markets and adapting messaging to relevant customer needs.

• Can communicate clearly with senior stakeholders, explain tradeoffs using evidence, and build alignment without formal authority.

• Are comfortable independently prioritizing ambiguous work, making sound tradeoffs, and developing scalable frameworks for messaging, launches, and plan education.

• Bring rigorous editorial craft, an ability to translate technical and research complexity into accessible customer stories, and a commitment to mentoring peers.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

Our GTM Strategy & Operations team builds the systems, insights, and operating rhythms that help scale Enterprise revenue growth. In this role, you’ll partner closely with the broader GTM Strategy & Operations team and senior Sales leaders to support strategic planning, strengthen business execution, and operationalize key initiatives across the Enterprise organization.

About the Role

You’ll manage core sales cadences, analyze business performance, and contribute to cross-functional initiatives that improve efficiency and accelerate growth. This is a highly collaborative role that works across Sales, Finance, Enablement, Data, Product, Growth Strategy, and Systems.

This role is ideal for someone who enjoys navigating ambiguity, solving complex business problems, and using data to improve how teams operate and scale.

In this role, you will:

Support Enterprise GTM Strategy

• Partner with Enterprise Sales leadership on strategic planning, coverage, and growth initiatives

• Analyze business performance and customer trends to inform recommendations and priorities

• Identify operational gaps and opportunities across the sales funnel

• Develop growth strategies and strategic bets for new products, capabilities, customer motions, and market opportunities across Enterprise subsegments

Improve Business Operations

• Support forecasting, pipeline reviews, business reviews, and performance reporting

• Build scalable processes, reporting, and operating cadences that improve visibility and execution

• Maintain and enhance core GTM metrics and dashboards

• Share knowledge and best practices across the GTM Strategy & Operations team to drive greater consistency and standardization

Drive Cross-Functional Initiatives

• Partner across Sales, Finance, Enablement, Data, Product, Growth Strategy, and Systems on high-impact initiatives

• Coordinate stakeholders, timelines, and deliverables to keep projects moving forward

• Drive process improvements that increase sales productivity and operational efficiency

Deliver Insights and Recommendations

• Translate data into clear business insights and actionable recommendations

• Develop executive-ready presentations, reporting, and decision-making materials

• Communicate risks, opportunities, and progress to key stakeholders

• Deliver timely ad hoc analysis and reporting for GTM leadership

You might thrive in this role if you:

• Have 8+ years of experience in Strategy & Operations, Revenue Operations or Business Operations.

• Are highly analytical and comfortable working with large datasets to generate insights, identify trends, and inform business decisions.

• Have experience supporting forecasting, pipeline management, business reviews, performance reporting, or other GTM operating rhythms.

• Excel at structuring ambiguous problems, developing practical solutions, and driving execution in fast-paced environments.

• Are an effective cross-functional partner who can build relationships and influence stakeholders across Sales, Finance, Product, Data, and Operations teams.

• Have strong communication and presentation skills, with the ability to create executive-ready materials and clearly articulate recommendations.

• Are detail-oriented, organized, and able to manage multiple priorities while maintaining a high bar for quality and execution.

• Thrive in collaborative environments and are motivated by helping teams scale, operate more effectively, and achieve ambitious growth goals.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the Team

Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity.

The Secure Manufacturing & Stealth (SMS) team protects OpenAI’s most sensitive product, manufacturing, launch, and partnership work from theft, leakage, espionage, and unauthorized disclosure. We operate across physical, digital, human, and third-party domains, building practical protections that allow teams to move quickly while preserving strict need-to-know controls.

About the Role

We are seeking a senior Secure Manufacturing & Stealth Partner to serve as the dedicated SMS owner for Marketing. This person will build trusted relationships across Marketing, understand launches and sensitive information flows, identify secrecy risks early, and embed practical controls into planning, creative production, events, agencies, vendors, media, and executive communications. The role owns the Marketing relationship while coordinating shared SMS capabilities when investigative, prototype-handling, regional, or other specialist support is needed.

In this role you will:

• Serve as the primary SMS Partner and trusted adviser to Marketing, building a deep understanding of its priorities, planning cycles, launches, events, external partners, and sensitive information flows.

• Identify secrecy and information-exposure risks early, then translate SMS requirements into practical controls that protect sensitive work without unnecessarily slowing execution.

• Build, document, and socialize durable operating mechanisms for compartmentalization, need-to-know access, agencies and vendors, sensitive creative production, events, demonstrations, launch preparation, codenames, watermarking, and password controls.

• Assess and approve Marketing systems and information workflows, identify gaps or duplication, establish secure handling requirements, and advise AI-native Marketing initiatives on permissions, data governance, and operational tracking.

• Coordinate shared SMS capabilities—including investigations, prototype handling, APAC support, and other specialist services—while partnering across Marketing, Legal, Product, Communications, Procurement, IT, and Security.

• Establish clear intake, escalation, reporting, training, and incident-response processes, and continuously improve controls based on recurring needs, incidents, and lessons learned.

You might thrive in this role if you have:

• 12+ years of experience leading security, product secrecy, information protection, or sensitive-program risk within a global consumer technology, hardware, media, or similarly launch-driven organization.

• Direct experience serving as the senior security partner to Marketing, Communications, Public Relations, Events, or another highly visible business function with access to unreleased products and launch-sensitive information.

• Demonstrated success protecting major product launches, creative campaigns, executive communications, media briefings, events, demonstrations, agencies, production vendors, and other external partners.

• Proven ability to build trusted relationships with senior executives and creative teams, influence without authority, and translate security requirements into practical operating models that preserve speed and effectiveness.

• Deep understanding of product secrecy, compartmentalization, need-to-know access, insider risk, third-party exposure, information flows, incident response, and cross-functional coordination.

• Familiarity with technical information-protection controls, including access and risk governance, secure collaboration, watermarking, monitoring, and data-loss prevention.

• Excellent written and verbal communication skills, including the ability to convert complex secrecy and security requirements into clear, practical guidance for technical and non-technical stakeholders.

• Unimpeachable integrity, sound judgment, discretion, adaptability, and the ability to operate independently in fast-moving, ambiguous, and highly confidential environments.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see .

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this .

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.