Welcome to Brightline! We are searching for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services.

Responsibilities:

• Conducting first phone calls with new members to assess fit for Brightline services

• Scheduling appointments for members

• Ensuring member paperwork has been completed

• Supporting Providers with a variety of administrative tasks

• Answering all admin-related questions between sessions

• Conducting eligibility checks, filing claims, and collecting member payment

• Keeping our internal software tool for the Member Support team ultra-organized

• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

This position is fully remote with a 8am - 5pm EST schedule (Monday to Friday)

Requirements:

• A passion for our mission to redefine behavioral health for children and their families.

• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.

• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.

• Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.

• Excellent communication skills (written and verbal) and organization skills.

• Ability to revel in the details and commitment to following through on all tasks, simple and complex.

• Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.

• Spanish-speaking

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the base hourly range for applicants is $21-$25.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Brightline is redefining what pediatric behavioral health care looks like for families across the country. None of that reach matters if a provider cannot legally practice or a payer will not pay the claim. As Manager, Licensing & Credentialing, you own the machinery that keeps every provider licensed, enrolled, and revenue-ready across every state and every payer network Brightline works with. This is a remote role with no direct reports, and it is designed as a high-level individual contributor position.

Why This Role

This is the role where precision becomes something families actually feel. Every provider you get licensed and credentialed faster is a family that gets care sooner, and every payer relationship you strengthen is revenue Brightline has already earned finally landing where it belongs. You will own the licensing vendor relationship and its budget, direct how that vendor performs rather than simply tracking it, and run payer credentialing end to end. You will keep every roster airtight and turn slow enrollments into fast ones through relationships you build yourself. You will sit at the table with Contracting, Revenue Cycle, Compliance, Clinical Operations, and Legal, representing this function as someone leadership counts on for answers. And you will own the metrics that prove it is all working, while designing the processes that let this function scale as Brightline continues to grow. If you want a role where precision is the whole point and the impact is easy to see, this is it.

Responsibilities

Licensing Management

• Own the CertifyOS vendor relationship, including budget accountability and renewal negotiations.

• Direct the day-to-day work CertifyOS performs on Brightline's behalf and hold the vendor accountable to defined service levels.

• Oversee all provider licensing and license renewals across multiple states.

• Ensure timely submission, tracking, and renewal of provider licenses.

• Monitor vendor performance against established service level agreements (SLAs).

• Partner with internal stakeholders to ensure providers are licensed before scheduled start dates.

• Identify opportunities to improve licensing workflows through automation and process optimization.

• Maintain accurate licensing records and ensure compliance with all state licensing board requirements.

Provider Credentialing

• Manage all commercial, Medicaid, and managed Medicaid payer credentialing activities.

• Personally oversee provider enrollment, re-credentialing, and payer applications from submission through approval.

• Track credentialing status and proactively resolve enrollment delays.

• Ensure providers are credentialed and billable prior to delivering patient care whenever possible.

• Maintain complete and accurate credentialing documentation.

• Monitor re-credentialing timelines to prevent credentialing lapses.

Payer Roster Management

• Own payer roster management across all contracted health plans.

• Ensure provider roster submissions are accurate, timely, and synchronized with payer systems.

• Coordinate provider additions, terminations, demographic updates, tax ID changes, and location updates with contracted payers.

• Perform routine payer roster audits to identify and correct discrepancies.

• Partner with Revenue Cycle teams to resolve billing issues resulting from roster inaccuracies.

• Establish standardized processes for roster maintenance as the organization scales.

Payer Relationship Management

• Develop and maintain strong relationships with commercial and government payer credentialing representatives.

• Lead recurring monthly payer operational meetings focused on credentialing escalations, enrollment turnaround times, provider roster accuracy, re-credentialing performance, and process improvement opportunities.

• Serve as the organization's primary escalation point for payer credentialing issues.

• Represent the licensing and credentialing function in cross-functional forums with Contracting, Revenue Cycle, Compliance, Clinical Operations, and Legal, speaking for the function's priorities and status rather than simply coordinating within it.

• Partner closely with those teams to resolve payer related issues impacting provider enrollment.

Delegated Credentialing

• Support the development of delegated credentialing programs with contracted payers.

• Collaborate with Compliance and Quality teams to ensure delegated credentialing requirements are met.

• Coordinate payer audits and maintain audit readiness.

Accountability and Scale

• Own and report on the core metrics that define whether the function is working, including days to credential, license renewal on-time rate, and payer roster accuracy rate.

• Define the processes, documentation, and workflows this function runs on today, built so they hold up as provider volume, state coverage, and payer relationships continue to scale.

• Bring metric trends and process gaps to leadership proactively, rather than only when an issue has already caused a delay.

Requirements:

• Bachelor's degree or equivalent combination of education and experience.

• 5+ years of provider licensing and payer credentialing experience.

• Strong understanding of CAQH, NPPES, PECOS, Medicare enrollment, Medicaid enrollment, and commercial payer credentialing.

• Excellent communication, negotiation, and relationship management skills.

• Strong problem-solving and escalation management abilities.

• Ability to manage multiple priorities while maintaining exceptional attention to detail.

• Experience leading cross-functional initiatives that improve operational performance.

• Experience managing multi-state provider licensing

• Experience managing vendor relationships and delegated credentialing programs.

  • Experience working with CertifyOS or similar credentialing software preferred.

• Preferred experience with:

  • Credentialing providers through commercial and Medicaid payers

  • Managing payer roster submissions and provider directory accuracy.

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $80,000 - 90,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Brightline is redefining what pediatric behavioral health care looks like for families across the country and we’re looking for a mission-driven provider specializing in diagnostic evaluations who will bring that vision to life.

The Diagnostic Evaluation Provider conducts comprehensive diagnostic evaluations for youth up to age 18, serving as a specialist resource across the region. If you are as passionate about evidence-based mental health care for kids, teens, and families as we are, we’re looking for you.

Why This Role

Brightline is expanding its evaluation capacity to meet growing demand across our NY clinics. In this role, you will serve as a dedicated specialist conducting in-depth diagnostic evaluations that directly shape treatment planning and family outcomes. You’ll collaborate with multidisciplinary teams and help set the clinical standard for evaluation excellence at Brightline. This is a rare opportunity to do high-impact clinical work within an innovative, fast-growing practice that is transforming pediatric mental health care.

Responsibilities

Diagnostic Evaluation

• Conduct in-depth diagnostic evaluations, including clinical interviews, multi-informant data review, and differential diagnosis, to clarify presenting concerns and inform evidence-based care for youth up to age 18 (ongoing care provided by other team members)

• Provide clear, evidence-based recommendations for ongoing care in alignment with patient need and Brightline’s program offerings

• Integrate screening and rating measures into comprehensive diagnostic formulations

• Deliver family feedback sessions with actionable, accessible clinical guidance

Collaboration & Development

• Collaborate with multidisciplinary teams, engage in peer consultation, and participate in continuous professional development

• Contribute to the development and refinement of Brightline’s evaluation and testing service line

• Participate in community engagement and outreach opportunities

Requirements:

• Master’s degree in Social Work, Psychology, or other related field

• Active, unrestricted LCSW, LMHC-D, LMFT-D licensure in the State of New York

• Extensive experience conducting diagnostic evaluations across a variety of presenting concerns for youth and families

• Advanced training in semi-structured diagnostic interviews with ability to adapt to varied clinical contexts

• Strong working knowledge of evidence-based interventions for common pediatric concerns, enabling clear and actionable diagnostic recommendations

• Strong knowledge of current clinical research and commitment to staying updated on the latest empirical advancements

• Clear understanding of and deep commitment to ethical standards of care

• Experience providing diagnostic evaluations and feedback sessions virtually

• Interest and experience thriving in a start-up environment

• Bilingual candidates are encouraged to apply, particularly Spanish-speaking

• Ability to maintain up to 30 hours per week for evaluations + feedback

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Paid - Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $80,000- $100,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Welcome to Brightline! We are seeking a Full Stack Ruby on Rails Senior Software Engineer to help us scale our core platform, build robust internal and external integrations, and evolve the data flows that power our clinical and billing infrastructure.

We are primarily a Ruby on Rails shop and we are bought into keeping our tech stack simple so that we focus on shipping fast and having fun. Instead of betting on exciting new technologies, we favor straightforward solutions and defining standards so that the codebase and ecosystem are a joy to work with.

We use Turbo, Tailwind, and ViewComponent to make beautiful UIs. Stimulus brings them to life and if we feel the need for it, we might sprinkle some React on top. We use Typescript where we think it benefits us, and default to Javascript otherwise. Our mobile apps leverage Hotwire Native to take advantage of existing web infrastructure.

Responsibilities:

• Collaborate on projects end-to-end with a strong emphasis on backend systems, API design, and integrations. Scoping features with product and design to shipping a finished feature into production

• Write code across the entire stack (currently Ruby + Rails on the backend and Turbo/Tailwind on the frontend)

• Have a mix of heads-down and pairing time, depending on the project and your energy levels

• Curate a great codebase through architecture discussions, automated testing and code review

• Bring a new perspective that helps our team continue to grow and improve

Requirements:

• You're excited about improving behavioral health for children, teens, and their families

• You love collaborating with team members from other departments (including product, marketing, clinical and more)

• You own projects and see them through, even if that goes beyond code

• You are thoughtful and empathetic in how you carry yourself, from decision making and execution, to communication and collaboration

• You care about solving problems and aren’t tied to particular solutions or technologies

• You have experience developing software professionally (primarily Ruby + Rails, with potentially experience in similar languages and frameworks such as Python + Django)

• You enjoy full-stack work but prefer back-end logic, data modeling, and system architecture

Bonus points for experience with:

• Healthcare stuff™, especially around insurance billing, health system integrations, clinical workflows, referrals, or coaching

• API development and integrating with third parties

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $149,000-$175,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Medical Director (Child and Adolescent Psychiatrist - Remote)

We are searching for a board-certified Child and Adolescent Psychiatrist to serve as Medical Director of our psychiatry service line. Reporting directly to the Chief Medical Officer (CMO), you will own the clinical architecture of psychiatry at Brightline — ensuring excellence in care quality, provider development, regulatory compliance, and day-to-day operational execution.

This is not a traditional medical director role. We are building something different: a hybrid virtual and in-person pediatric mental health practice that uses technology and data to deliver better care at scale. We are looking for someone energized by that challenge — who brings fresh thinking, genuine comfort with AI tools, and the clinical credibility to lead a team of NPs and prescribers. You will carry a clinical caseload of up to 50%, adjusted over time as administrative responsibilities grow. You will collaborate closely with peer service line owners in therapy, psychological testing, and coaching, and will report directly to the CMO.

Responsibilities:

Clinical Care & Service Line Ownership

• Carry a clinical caseload of up to 50% (adjusted as administrative responsibilities evolve), providing psychiatric diagnostic evaluations and ongoing medication management to pediatric patients across multiple states.

• Own the psychiatry service line end-to-end: clinical quality, provider performance, care protocols, and alignment with Brightline's evidence-based care standards.

• Collaborate closely with peer service line owners in therapy, psychological testing, and coaching to ensure coordinated, multidisciplinary care delivery.

• Sign and maintain Collaborative Practice Agreements (CPAs) with nurse practitioners; partner with the CMO, Legal, and Compliance on the strategic framework governing CPAs across jurisdictions.

• Document work meticulously, including session notes, care plans, and progress in the electronic health record.

People Management & Provider Development

• Directly supervise and manage a psychiatry team composed primarily of nurse practitioners, as well as a pediatrician, with potential growth to include additional psychiatrists.

• Exercise hiring and personnel decision authority in collaboration with the CMO, including recruitment, onboarding, performance management, and when necessary, offboarding.

• Approve timecards and manage scheduling for part-time direct reports.

• Conduct regular 1:1s, case reviews, and clinical office hours to support the professional growth, clinical development, and accountability of team members.

• Foster a culture of psychological safety, high standards, and continuous learning within the psychiatry department.

Clinical Quality & Risk Management

• Develop and maintain clinical protocols, treatment pathways, and quality assurance processes for the psychiatry service line.

• Lead chart reviews and ongoing quality monitoring to ensure adherence to evidence-based care and Brightline's clinical standards.

• Identify and escalate systemic clinical risks, regulatory issues, and practice gaps, partnering with the CMO and Compliance to address them proactively.

• Contribute to organizational policies and procedures as they relate to psychiatry, controlled substance prescribing, and multi-state telehealth compliance.

Budgetary Collaboration & Operations

• Co-manage the psychiatry department budget in collaboration with the CMO, providing input on resource allocation, staffing needs, and operational priorities.

• Monitor productivity and care delivery metrics to support service line efficiency and sustainability.

• Partner with Care Operations to optimize workflows, reduce clinician burden, and ensure smooth day-to-day function of the psychiatry team.

Technology & AI-Enhanced Care

• Effectively utilize AI tools to enhance clinical workflows, documentation quality, and care delivery within the psychiatry service line and in multidisciplinary collaboration.

• Partner with Product and Engineering to provide clinical input on technology builds, including documentation tools, decision support features, and patient-facing enhancements.

• Actively engage with emerging telehealth technologies and help evaluate new tools for safety, efficacy, and clinical fit.

• Contribute clinical perspective to Brightline's broader AI strategy, owned by the CMO and executive leadership team.

Clinical Quality & Risk Management

• Develop corporate-wide methods, techniques, and evaluation criteria for psychiatric care to ensure alignment with evidence-based practices.

• Resolve highly complex clinical and operational issues where standard field-specific principles may not fully apply, particularly at the intersection of telehealth and emerging regulations.

• Make critical decisions regarding clinical safety protocols and "Collaborative Practice Agreements" where the outcomes have a long-term impact on the success of the organization.

• Direct the development of new methods for chart reviews, quality assurance, and risk mitigation across multi-state jurisdictions.

Innovation & Product Integration

• Drive results by harmonizing views across Engineering, Product, and Care Ops to build state-of-the-art, technology-driven care models.

• Lead the clinical strategy for AI tooling and scalable telehealth innovations, balancing aggressive growth with rigorous patient safety.

• Oversee the cross-licensing strategy to ensure the prescribing team can meet the demands of a rapidly growing, multi-state member base.

Requirements:

Clinical Expertise

• Board-certified Child and Adolescent Psychiatrist with proven expertise in conducting comprehensive psychiatric evaluations, diagnoses, and treatments for a diverse range of mental health concerns in pediatric patients.

• Ability to work collaboratively within a multidisciplinary team to incorporate a pathway-driven approach to delivering high-quality, evidence-based care to members and families.

• Multi-state licensed or willing and able to obtain cross-licensure, with administrative support and financial sponsorship provided.

People Management Experience

• Demonstrated direct people management experience, including supervision, performance development, and personnel decisions — whether through a formal medical director role, chief residency, chief fellowship, or comparable leadership position.

• Experience supervising nurse practitioners and comfort supporting the clinical growth, development, and personnel management of a prescribing team.

• Ability to foster a culture of clinical excellence, psychological safety, and accountability.

Innovation & Adaptability

• Approaches care delivery with fresh thinking; not rigidly anchored to traditional models or "how things have always been done."

• Comfort and demonstrated experience with AI tools, telehealth platforms, and digital health technologies.

• Thrives in fast-paced, ambiguous environments where building from scratch is the norm rather than the exception.

• Passionate about technology-driven care delivery models and committed to continuously improving care quality through innovation.

Cross-Functional Collaboration

• Experience working collaboratively with cross-functional teams (Product, Engineering, Care Operations) to support technology-driven care delivery models.

• Clear and effective communicator in a fully remote setting, keeping team members informed, engaged, and aligned.

• Ability to translate clinical needs and priorities into actionable input for non-clinical stakeholders.

Nice to Have:

• Willingness to travel periodically (a few times per quarter) to support leadership alignment, team engagement, and key organizational initiatives.

• Preference for New York licensure; candidates with licensure in other states and openness to cross-licensure are strongly considered.

• Prior experience building clinical protocols, care pathways, or quality frameworks in a startup or high-growth environment.

• Hands-on experience with AI-assisted documentation or clinical decision support tools.

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Paid - Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range is $250,00-$280,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.