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Solutions Engineer, AI Agent
Cresta · United States (Remote)
Pay
$160k–205k
Setting
Remote
Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Solutions Engineer, AI Agent
Cresta · United States (Remote)
Pay
$160k–205k
Setting
Remote
Back to jobs
Solutions Engineer, AI Agent
United States (Remote)
Apply
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As a Principal Solutions Engineer, AI Agent you will serve as the dedicated expert on AI Agent technology, a specialist resource who engages early in the sales cycle to drive and support AI Agent opportunities alongside our Core Solutions Engineering team. You bring expertise that Core SEs can pull in at the right moments, owning the AI Agent technical narrative end-to-end: from workshop facilitation and use case design through high-stakes demos and API discovery. You are a force multiplier who makes every AI Agent opportunity stronger.
Responsibilities:
Be the AI Agent expert. Serve as the go-to internal and external expert on Cresta's AI Agent capabilities, engaging early in the sales process to establish technical credibility and accelerate opportunity velocity.
Work hand-in-hand with Core SEs. Partner closely with Core SEs as the AI Agent specialist, owning the AI Agent technical narrative.
Lead AI Agent workshops. Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on a path to value, translating business problems into agent-powered solutions.
Own use case and API discovery. Lead deep-dive technical discovery sessions to surface, propose, and refine AI Agent use cases. Evaluate integration requirements and API feasibility to give the deal a solid technical foundation.
Support high-stakes AI Agent demos. You step in to own the most complex and high-stakes AI Agent demonstrations in partnership with the Core SE team.
Engage early as a specialist resource. Enter opportunities early, helping to qualify and shape AI Agent deals before proof-of-value, bringing depth and structure to the technical conversation from the start.
Build the business case. Partner with Sales Directors and Core SEs to translate AI Agent solutions into financial ROI models, contributing to ROI workshops and framing the business case in terms that resonate with economic buyers.
Partner with FDX. Collaborate closely with Forward Deployed PMs and Engineers in both directions, ensuring smooth handoff from pre-sale to deployment and pulling FDX learnings on agent performance, edge cases, and customer outcomes back into pre-sale positioning and discovery.
Close the product feedback loop. Synthesize patterns from AI Agent opportunities and provide structured feedback to Product and Engineering, accelerating Cresta's roadmap to stay ahead of enterprise demand.
Elevate the SE team's AI Agent fluency. Share expertise across the broader SE organization through enablement, playbooks, and informal coaching, raising the team's collective capability.
Qualifications We Value:
5+ years in a customer-facing technical role, with at least 1–3 years in pre-sales selling to large enterprises
Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures
Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows
Experience with Conversational AI, contact center platforms, or voice/chat automation technologies
Demonstrated ability to make complex AI concepts accessible, translating technical depth into clear business value for both technical and non-technical stakeholders
Natural workshop facilitator and collaborator, equally comfortable whiteboarding with a prospect's engineering team and presenting to a C-suite audience
Highly organized, meticulous in preparation, and relentlessly focused on delivering excellent prospect experiences
Resourceful problem-solver who can navigate ambiguity, rally internal support, and drive complex technical conversations to a clear outcome
Ability to write Python for prototyping, scripting, or demo customization is a plus
Familiarity with Salesforce.com and enterprise contact center technologies is a plus
You embody our core values
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
OTE Range: $160,000-$205,000 + variable & Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Application Support Engineer
Cresta · United States (Remote)
Pay
$90k
Setting
Remote
Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Application Support Engineer
Cresta · United States (Remote)
Pay
$90k
Setting
Remote
Back to jobs
Application Support Engineer
United States (Remote)
Apply
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
Schedule: Monday- Friday 8 - 5 with hour lunch w/ a rotating weeking with 3 others.
We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.
What You'll Do:
Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.
Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.
Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions.
Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases.
Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.
On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours.
What You'll Bring:
4+ years of experience in a technical support, helpdesk, or customer-facing engineering role.
Strong problem-solving and analytical skills, with the ability to deconstruct complex issues.
Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences.
Proficiency in:
Web hosting technologies.
APIs (automation, collaboration, and data extraction/changes through HTTP methods).
Network architecture and components.
Server OS and hardware troubleshooting.
Application log analysis.
Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP).
Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).
A customer-centric mindset with a genuine desire to deliver excellent service.
Ability to work independently and collaboratively in a fast-paced environment.
Bonus Points If You Have:
Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).
Familiarity with Kubernetes for containerized applications.
Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.
Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).
Fluency in additional languages.
A degree in Computer Science, Engineering, or a related technical field.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Salary Range: $90,000–$105,000K base + Bonus + Offers Equity
***We are hiring for multiple levels for this role so base salary will be determined based on level of experience***
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Demand Generation & Growth Marketing
Cresta · New York, United, States (Hybrid)
Pay
$280k–330k
Setting
Remote
Back to jobs
Head of Demand Generation & Growth Marketing
New York, United, States (Hybrid); San Francisco, United, States (Hybrid); United States (Remote)
Apply
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
We’re seeking a Head of Growth & Demand Generation, reporting to the CMO, to own and accelerate the company’s customer acquisition, conversion, and expansion efforts across digital, product, and automated channels. This leader will architect and execute a holistic growth strategy that unifies performance marketing, website optimization, demand generation campaigns, product growth, and lifecycle automation, ensuring every initiative drives measurable, efficient growth.
The ideal candidate will combine creative experimentation with deep analytical rigor, building the systems, team, and processes that scale Cresta’s growth engine.
RESPONSIBILITIES
Design, unify, and execute the end-to-end growth strategy from awareness through activation across web, paid media, automation, product-led initiatives, and, really, anything else you can come up with, to drive qualified pipeline and revenue
Lead and optimize growth marketing across channels with a focus on efficiency, scalability, and ROI
Oversee website strategy and conversion rate optimization, ensuring the site serves as a high-converting demand engine and brand experience
Develop and scale SEO/AEO and content performance initiatives to expand reach and drive high-intent organic traffic
Create demand generation campaigns that shape the markets thinking about Cresta
Implement a robust experimentation framework for A/B testing and new channel evaluation
Collaborate cross functionally with Product, Product Marketing, RevOps and Sales to ensure channel strategies are aligned to audience segments and pipeline goals
Manage agency and vendor relationships to ensure alignment and quality
Build, mentor and grow a high-performing team
Partner with RevOps to evaluate, implement and optimize the growth marketing tech stack, driving better data visibility, automation and performance measurement
QUALIFICATIONS
Bachelor’s degree in Computer Science, Marketing, Business or related field; MBA or advanced degree a plus
7+ years in of progressive experience in B2B SaaS marketing, including at least 3 years in a growth leadership role
Proven track record of owning pipeline and revenue targets and delivering measurable business impact through digital channels
Experience working with enterprise buyer journeys and ABM motions
Proficiency with tools like Google Ads, LinkedIn Ads, GA4, HubSpot, Salesforce, Clay n8n, SEMrush, and dashboarding tools such as Looker or Tableau
Deep analytical expertise, data-driven mindset, and strong understanding of data architecture and system interconnectivity
Collaborative, growth-oriented leader with experience managing internal teams and agencies
PREFERRED QUALIFICATIONS
Proven success leading marketing initiatives across multiple countries or regions
Industry-specific campaign expertise
PERKS & BENEFITS
Medical, dental, and vision plans that are designed to fit you and your family’s needs
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Monthly Gym & Phone allowance
Work from home office stipend to help you succeed in a remote environment
Lunches and dinners included for in-office employees via Grubhub
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Compensation for this position includes a Base, Bonus + Equity.
OTE Range: $280k-$330k
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Product Engineer, Cresta Labs
Cresta · United States (Remote)
Pay
$190k–270k
Setting
Remote
United States (Remote)
Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Product Engineer, Cresta Labs
Cresta · United States (Remote)
Pay
$190k–270k
Setting
Remote
Back to jobs
Senior Product Engineer, Cresta Labs
United States (Remote)
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Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
Cresta Labs is a small, high-ownership team focused on exploring and building the next generation of AI-native product experiences.
The team works at the intersection of product engineering, applied AI, user research, and design. We move quickly from customer problems to prototypes, validate ideas with real users, and help turn the strongest concepts into scalable product experiences.
You will work across the full product development loop: identifying user needs, designing product concepts, building working prototypes, evaluating quality, and partnering with product and engineering teams to bring the best ideas into production.
This is a hands-on builder role for someone who enjoys ambiguity, cares deeply about product quality, and wants to shape how AI agents are built and improved in real world enterprise environments.
What You'll Do :
Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization.
Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities.
Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs.
Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows.
Use product data, user feedback, and evaluation results to understand what is working and what needs to improve.
Create clear demos, product notes, technical docs, and recommendations that help teams align and move faster.
Help define the product and technical bar for AI-native experiences at Cresta.
What We're Looking For:
5+ years as a software/ML engineer on user-facing systems with strong full-stack engineering skills.
Experience building and shipping products or major features with significant end-to-end ownership.
Hands-on experience with LLMs, AI agents, AI workflows or applied ML products.
Strong product judgment and the ability to simplify complex technical ideas into intuitive user experiences.
Comfort working in ambiguous problem spaces where the right answer is not yet obvious.
Ability to move quickly from idea to prototype while maintaining strong engineering rigor.
Strong communication skills, especially when explaining technical concepts to cross-functional audiences.
Bonus Points:
Experience designing and building evaluation and testing frameworks for machine learning systems
A practical approach to validation, including user research, instrumentation, metrics, and evaluation.
Previous experience in a startup or fast-paced product environment
Note on Our Hiring Process:
We highly value your time and engineering craftsmanship. To ensure a streamlined and objective process, the first step for qualified applicants following an initial resume review is a self-paced CoderPad technical assessment. This allows you to showcase your practical coding and problem-solving skills in a real-world environment before moving into conversational interview rounds.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $190,000–$270,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Finance Manager
Cresta · United States (Remote)
Pay
$140k–170k
Setting
Remote
United States (Remote)
Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Finance Manager
Cresta · United States (Remote)
Pay
$140k–170k
Setting
Remote
Back to jobs
Finance Manager
United States (Remote)
Apply
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the Role
As Finance Manager, you'll be the operational engine of our FP&A function — owning financial planning, headcount management, and reporting while partnering with RevOps on GTM capacity planning and supporting Deal Desk on pricing. You'll work directly with our Sr. Director of FP&A with high visibility into company leadership. High-ownership, high-impact, and broad in scope.
What You'll Do
Financial Modeling & Headcount Planning Maintain the company financial model with a focus on headcount planning across departments. Manage the HC request and approval process with HR, Recruiting, and department leads. Own budget tracking and proactively flag variances.
GTM & RevOps Partnership Own sales and pipeline generation capacity planning models with RevOps. Support Deal Desk with ad-hoc pricing analysis and own the deal desk pricing and cost model.
Close Reporting Prepare month-end and quarter-end close reporting packages. Build KPI dashboards and surface insights for leadership in clear, accessible narratives.
Financial Software Tool Implementation Partner with the Sr. Director of FP&A to implement a modern Financial Planning solution, migrating our planning processes off Excel.
Qualifications
We're looking for someone who actively explores and applies AI tools — including Claude — to automate workflows, improve analysis, and work smarter. Curiosity and initiative matter more than prior experience with any specific tool.
4–7 years of FP&A experience, ideally at a high-growth SaaS or technology company
Strong financial modeling skills in Excel with eagerness to move into a modern EPM platform
Experience with headcount planning and cross-functional budget management
Comfortable working with GTM data and partnering with RevOps or Sales Finance
Highly organized, detail-oriented, and an effective communicator with non-finance stakeholders
Self-starter who thrives with ownership in a fast-paced environment
Nice to Have
Exposure to Deal Desk, pricing analysis, or sales capacity modeling
Prior experience at a Series B–D startup
Benefits
Competitive compensation & equity, aligned with experience and market benchmarks
Comprehensive medical, dental, and vision insurance
Remote-first culture with opportunities for in-person collaboration
Professional development budget for courses, conferences, and ongoing learning
Generous PTO and holidays
Inclusive culture committed to diverse backgrounds and perspectives
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $140,000 - $170,000 + Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
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Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
Director of Partner Marketing
Cresta · United States (Remote)
Pay
$180k–220k
Setting
Remote
Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.
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