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Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.

Enterprise

231 days ago

AI Deployment Manager

Cresta · United States (Remote)

Pay

$120k–175k

Setting

Remote

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Back to jobs AI Deployment Manager United States (Remote) Apply Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens. As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes. This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale. What Success Looks Like: Customers launch AI solutions that actually get used—and drive real business outcomes Deployments run smoothly, on time, and against clearly defined success metrics Customers leave deployment confident, excited, and ready to scale Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives You consistently turn complexity into forward progress Qualifications We Value: Experience leading technical or AI-driven SaaS implementations Strong project management skills paired with a consultative, customer-first mindset Comfort working with technical concepts, data, and analytics Ability to translate complex technology into clear, actionable plans Bias toward execution, outcomes, and ownership Thrives in fast-paced, high-growth environments Why You’ll Love This Role: You’ll own some of the most visible and impactful work at Cresta You’ll work hands-on with cutting-edge AI used by leading enterprises You’ll partner deeply with customers and see the impact of your work firsthand You’ll collaborate with world-class teams across product, engineering, and GTM You’ll help define what “great AI deployment” looks like at scale Perks & Benefits: Medical, dental, and vision plans designed to support you and your family Paid parental leave Monthly Health & Wellness allowance Work-from-home office stipend Lunch reimbursement for in-office employees Flexible PTO Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $120,000 - $175,000 + Bonus + Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai Create a Job Alert Interested in building your career at Cresta? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Submit application Powered by

Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.

Enterprise

232 days ago

Customer Strategy Director

Cresta · United States (Remote)

Pay

Not listed

Setting

Remote

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Back to jobs Customer Strategy Director United States (Remote) Apply Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: This is a senior individual contributor role on Cresta's Customer Strategy team, a small, high-impact group that operates at the intersection of AI strategy, contact center transformation, and enterprise sales. We show up as operators, not software vendors. Our job is to turn AI anxiety into AI confidence for the enterprises ready to lead the next era of customer experience. You'll engage at the C-suite and executive level with Cresta's largest and most strategic accounts, acting as a trusted advisor who can make the value of AI concrete and stay accountable to real, measurable outcomes. You'll partner closely with Sales, Professional Services, and Customer Success, and serve as a thought leader both in customer engagements and internally across product, marketing, and GTM. East or Central US strongly preferred. This role involves regular customer travel (1-2 days/week) and the majority of Cresta's largest strategic accounts are concentrated in the Eastern time zone. What You'll Do: Vision & Thought Leadership Open strategic enterprise engagements with executive-level vision sessions, not pure product pitches, establishing Cresta's point of view on how AI will reshape contact center operations Help customers see where AI is taking their business, not just what's available today Represent Cresta at external events as a credible voice in AI and CX transformation Strategic Customer Engagement Lead business value discovery, stakeholder alignment, and use-case scoping across complex, multi-stakeholder enterprise accounts Guide customers through operational readiness, change management, and deployment planning, including Center of Excellence models and governance structures Support pilot and Conversational Assessment design, goal-setting, and executive readouts Facilitate business case development as a collaborative exercise with the customer, rather than a Cresta-owned spreadsheet, so customers internalize and own the value story Scope & Deal Strategy Partner with Sales to push deals toward full platform adoption where warranted, expanding beyond initial narrow use cases Advise on pricing strategy and business models for non-standard deal structures Own positioning and sale of professional services as part of a broader engagement strategy Internal Contribution Serve as voice of the customer for Product, Marketing, and Partner teams Build repeatable playbooks, frameworks, and executive assets that scale the team's approach across the Enterprise segment Help Cresta stay ahead of AI trends and their implications for customers and our own GTM What We're Looking For: Deep credibility in AI agents: you understand the technology, its current limitations, and the competitive landscape well enough to advise customers making real transformation decisions Contact center domain expertise, whether from operating inside one or selling into them at enterprise scale Exceptional executive presence and storytelling ability; you can hold a C-suite room, make complex AI strategy legible, and leave customers with conviction, not just information A visionary orientation; customers are anxious about AI and overwhelmed with options, you're the person who gives them clarity and a path forward Strong product and technical fluency; PM background is a strong signal, you need to engage credibly on integration tradeoffs, deployment architecture, and model behavior without necessarily being an engineer Proven experience leading large, complex enterprise engagements with multiple stakeholders and long sales cycles Comfort with an IC role and a high-travel cadence; this is not a team management position, the leverage comes from depth of customer engagement Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai Get new jobs like this in your inbox We'll email you when Cresta posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile* Portfolio (i.e. website, github, blogs, etc) Are you legally authorized to work in the country where this role is based without restriction?* Select... Will you now or in the future require visa sponsorship?* Select... Submit application Powered by

Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.

Product Management

295 days ago

Associate Forward Deployed Product Manager

Cresta · United States, Remote

Pay

$130k–170k

Setting

Remote

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Back to jobs Associate Forward Deployed Product Manager United States, Remote Apply Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. Cresta is on a mission to turn every customer conversation into a competitive advantage. Our unified platform combines both AI and human intelligence to enable 1. automating conversations with AI Agents and 2. transform their contact centers to discover customer insights. Born from the Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, and Udacity. Our leadership includes CEO, Ping Wu, the co-founder of Google Contact Center AI & Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI in 2017. Our investors include Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Airbnb, United Airlines, Hilton, Porsche, United Healthcare, Intuit, Cox Communications, and Carmax and we’ve been recognized by Forbes, Forrestor, and Bain Consulting as one of the top private AI companies in the world. About the Role: As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers. This customer-facing role blends product thinking, prompt engineering, data-driven insights, and project leadership with Strategic & Fortune 500 companies. In this role, you’ll collaborate with senior Forward-deployed Product Managers and Forward-deployed Engineers (FDEs) to support the build of AI Agent products. What You’ll Do: Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools Improve our playbooks for agent development and customer deployment Why join as an Associate FDPM at Cresta? Differentiated career development: Get hands-on AI product experience building Agentic solutions using a cutting-edge tech stack Access to an accelerated timeline of customer-facing opportunities as an AI thought partner to executives & leadership Rotational opportunities: Launching solutions for mid-market to Fortune 500 companies across different verticals, gaining breadth & depth in industry knowledge and domain expertise Develop multiple functional strengths as a super-generalist: work on projects that give experience across multiple teams, including go-to-market, engineering, product, customer success, and more Investment & mentorship: Mentorship from PMs who have been building GenAI solutions since GPT-2, as well as from Microsoft, TikTok, consulting firms, and start-ups Launching pad for your learning and career, we take that seriously as a company in scoping opportunities What We’re Looking For: You are a pragmatic, results-oriented problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution. What you’ll bring: 2+ years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder) Hands-on work style – curiosity with a bias for action. You deliver with urgency and care Comfortable working with ambiguity and learning quickly in a dynamic startup environment Willingness to travel Bonus Points: Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains Experience in a startup or high-growth SaaS environment Experience working closely with AI or LLM-first products Technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. OTE Range: $130,000–$170,000 + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai Get new jobs like this in your inbox We'll email you when Cresta posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Submit application Powered by

Listed by Cresta for a position based in the United States. Employers on this board attest they are hiring domestically.

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