Deal Strategy & Execution Lead the review, structuring, and approval of complex commercial opportunities, including enterprise, strategic, multi-year, and global deals. Partner with Sales to develop creative deal structures that balance customer needs with company profitability and risk management. Evaluate pricing, discounting, payment terms, contract structures, and commercial exceptions. Ensure transactions comply with company policies, approval frameworks, and financial objectives. Develop executive dashboards and provide insights to senior leadership. Improved forecast accuracy Healthy discount governance Increased sales productivity High stakeholder satisfaction Successful execution of strategic commercial initiatives We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. Please note that this role is only available in our HQ office in Santa Clara, CA. Serve as the primary liaison between Sales, Finance, Legal, Revenue Operations, Pricing, Tax, and other stakeholders throughout the deal lifecycle. Facilitate alignment among cross-functional teams to accelerate deal approvals and remove bottlenecks. Provide commercial guidance on non-standard contract terms and business scenarios. Process Improvement & Governance Develop and maintain scalable deal desk processes, approval workflows, and governance frameworks. Identify opportunities to improve operational efficiency, automation, and turnaround times. Drive standardization of pricing guidelines, approval matrices, and commercial policies. Monitor adherence to internal controls and compliance requirements. Financial & Commercial Analysis Assess deal profitability, margin impact, revenue implications, and commercial risk. Perform financial modeling and scenario analysis for strategic opportunities. Partner with Finance to support forecasting and pipeline analysis. Lead, mentor, and develop Deal Desk professionals. Establish performance metrics, service-level agreements (SLAs), and operational KPIs. Required Bachelor's degree in Business, Finance, Accounting, Economics, or a related field. 8-12+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Pricing, or Commercial Operations. Strong understanding of enterprise SaaS or technology sales processes. Experience supporting complex commercial transactions and contract negotiations. Strong analytical, financial modeling, and business partnering skills. Excellent communication, stakeholder management, and influencing abilities. MBA or advanced business degree. Experience working in a high-growth SaaS or technology company. Knowledge of revenue recognition principles (ASC 606/IFRS 15). Familiarity with CPQ platforms and CRM systems. Salesforce CRM CPQ platforms (Salesforce CPQ, DealHub, Conga, or similar) Microsoft Excel (advanced) Tableau, Power BI, or similar analytics tools ERP systems (NetSuite, Oracle, SAP, or similar) Commercial acumen Strategic thinking Financial analysis Negotiation support Process optimization Executive communication Decision-making under ambiguity Change management Project management Success Measures Reduced deal approval turnaround time Improved deal cycle efficiency

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world's largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together -- in person and across functions -- to build systems that scale in the real world. If you're excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it. About the Role The Sr. AI Growth Partner (Sr. Customer Success Manager) - Enterprise role at Eightfold is responsible for our customers' post-sales and implementation journey, ensuring that both our core AI platform & agents are delivering real, measurable outcomes. This role is an evolution of the traditional Customer Success role as we evolve into Customer Growth and focus on helping customers unblock the business value of AI through the Eightfold Talent Intelligence Platform. Our Sr. AI Growth Partners share best practices and play-books to help our customers strategically integrate core AI and agents into existing workflows, identifying where they can augment work and create the most value. The Sr. AI Growth Partner is a trusted advisor to help our customers optimize and expand what's working, ensuring the value of Eightfold grows over time. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities * Evangelize Eightfold AI platform with our customers and ensure customers maximize value * Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value * Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes * Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value * Design and lead upsell opportunities that demonstrate solution capabilities * Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales * Build a deep understanding of your customer's business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play. * Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships * Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape * Influence Eightfold's strategic direction by understanding customer's business, challenges, desired outcomes, and requested product features * Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal Required Qualifications * 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Ability to travel 10-15% Preferred Qualifications * 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management * Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company * Experience in driving customer renewals and upsell opportunities * Excellent problem solving in complex, multi-stakeholder situations * Top-level data analysis and synthesis * Close attention to detail, basics of project management, and ability to keep multiple trains running at once * Strong verbal and written communication skills * Experience with public speaking, webinars, and conferences We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career. Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. Please note that this role is open to all US locations. If based in SF Bay Area, the role will be hybrid and require 3x per week in our HQ office in Santa Clara, CA. *Please note this role is open to SF Bay Area, CA and Greater Chicago, IL and categorized as hybrid. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for commissions and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location. Zone A (SF Bay Area & Greater NYC): Annual Base Salary Range: $117,000 to $185,000 Zone B (Greater Chicago & Greater Atlanta): Annual Base Salary Range: $110,000 to $175,000 Our customer stories- https://eightfold.ai/customers/customer-stories/ Press- https://eightfold.ai/about/press #LI-Remote

Global Head of Total Rewards About Eightfold Eightfold is building the world's most advanced Talent Intelligence Platform, powered by agentic AI. We help organizations hire, retain, and grow talent based on skills, potential, and real data—not proxies. This role is a rare opportunity to be a People leader inside an AI-native HR tech company, helping shape not just how Eightfold scales, but how the future of work is built, experienced, and sold. Eightfold is a global leader in AI-native enterprise talent platform, trusted by the world's largest & most respected Fortune 500 organizations. Our platform is built from the ground up operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems. What sets Eightfold apart is not just the technology and our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together, in person and across functions, to build systems that scale in the real world. If you're excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it. About the Role We are hiring a Global Head of Total Rewards to build, run, and evolve our global rewards strategy across compensation, equity, benefits, and sales compensation. This is a high-ownership, senior individual contributor role reporting to the CHRO. You will operate as the company's end-to-end rewards expert, responsible for both designing the strategy and ensuring strong execution through close partnership. You should be equally comfortable: Building compensation frameworks from first principles Designing executive and sales compensation packages Driving cycles and decisions through cross-functional teams Advising senior leaders when the answer is not obvious This role is not just about maintaining programs. It is about bringing coherence, rigor, and modern thinking to how rewards works at Eightfold as we scale globally. What You Will Do Compensation & Rewards Strategy Design and evolve a global compensation philosophy and framework aligned to performance, growth, and market competitiveness Partner with People Operations and Finance to drive annual compensation cycles, shaping planning, benchmarking, calibration, and budget alignment Advise executive leadership on pay decisions, leveling, and market positioning, especially in ambiguous or high-stakes situations Build clear, practical guidance for managers to make consistent and high-quality compensation decisions Prepare and present Board-level compensation materials in partnership with the CHRO Sales Compensation (Critical Focus Area) Own design and evolution of sales compensation plans across segments and roles Partner closely with Sales, Revenue Operations, and Finance to align plans with GTM strategy, growth goals, and margin considerations Model plan economics, quota structures, and payout curves with a strong point of view Ensure plans are simple, motivating, and drive the right behaviors, not just mathematically correct Act as a trusted partner to GTM leadership, not just a program manager Equity & Executive Compensation Own end-to-end equity program design and administration, including refresh cycles and new hire packages Partner with Legal and Finance on equity strategy, dilution planning, and IPO readiness Design and advise on executive compensation packages with sound judgment and market awareness Improve how equity is communicated so employees understand its value Benefits & Global Programs Evolve a global benefits strategy that balances employee experience, cost, and scalability Partner with People Operations on administration and vendor management, ensuring programs are competitive and compliant Continuously evaluate programs and make practical, data-informed improvements Systems, Data, and AI-Forward Thinking Partner with People Operations to bring structure to rewards data, tools, and workflows Use data and emerging AI capabilities to improve decision quality, efficiency, and insights in rewards Act as an internal thought partner on how rewards can evolve in a skills-based, AI-driven talent model Where relevant, help Eightfold dogfood its own platform and inform future product direction What We Are Looking For 12+ years of experience across Total Rewards, with strong depth in compensation and at least two of the following: equity, benefits, sales compensation Proven ability to operate as a senior individual contributor who both designs and drives execution through others, without relying on a large team Strong experience in sales compensation design in a high-growth SaaS or technology company Experience with equity programs and executive compensation, ideally in a pre-IPO or scaling environment High level of business judgment and comfort advising senior leaders on complex or ambiguous decisions Strong analytical skills and ability to build and interpret compensation models Ability to bring structure to ambiguity and improve partially defined systems Clear, practical communicator who can simplify complex topics and influence decisions Interest in how AI and data will reshape talent and rewards, even if you have not directly used AI in this domain yet How You Operate You are a builder and an operator. You don't wait for perfect inputs and you don't over-engineer You take ownership and are comfortable being the go-to expert in the room You bring a strong point of view, but adapt based on data and context You care about both quality of thinking and quality of execution You thrive in environments where the pace is high and the problems are not fully defined Hybrid Work at Eightfold We embrace a hybrid work model that blends remote and in-person collaboration. Employees near our Santa Clara, CA or Bangalore and Noida, India offices work in-office twice a week. Zone A: $206,250 - $330,000