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This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy Accept Deny Non-Essential Platform Platform LEARN MORE Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Buying Guide: What To Look For In A Modern RMS READ MORE Solutions Solutions LEARN MORE Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom The Multi-Discipline CAD Buyer Guide READ MORE Resources Resources LEARN MORE Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS The Practical Buying Guide To Citation Modernization READ MORE Company Company LEARN MORE Leadership Newsroom Careers Contact Us Trust Center Making Your Mark: A Conversation With Callum Gray READ MORE LET'S CONNECT Platform Learn More Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Solutions Learn More Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom Resources Learn More Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS Company Learn More Leadership Newsroom Careers Contact Us Trust Center LET'S CONNECT CAREERS Data Migration Engineer Location: Remote Type: Full Time Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools on which first responders rely. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team. We’re looking for a Data Migration Engineer (ETL Developer) to join our team. You’ll be at the heart of the customer transition experience, designing and executing complex data migrations that enable agencies to adopt Mark43’s systems with confidence. You’ll work across internal teams and with external partners to help deliver clean, meaningful, and high-quality data into Mark43 products. This role is a great fit for someone who thrives on solving complex puzzles, is energized by working with public safety data, and enjoys balancing technical depth with customer-facing collaboration. What you can expect to work on: If you were part of our team last week, you would have: Designed and executed a SQL-based ETL process to migrate decades of public safety data from a legacy system into the Mark43 platform Collaborated with our data migration contractors, reviewing technical deliverables and providing guidance to help them succeed Met with a customer’s records management team to understand their legacy data structure and translate it to the Mark43 schema Dug into a uniquely formatted source database to uncover edge cases and ensure data fidelity Worked alongside Mark43 deployment, engineering, and product teams to iterate on and improve our migration tooling and process Balanced project timelines and quality standards while maintaining strong relationships with both internal and external stakeholders What we expect from you: We’re looking for a data migration engineer with 2+ years of experience in ETL development or SQL-based data engineering roles. You should have a comprehensive understanding of data migration processes and be comfortable owning projects from discovery through delivery. Your attention to detail and ability to navigate ambiguity will be key to success. People who thrive on our team also tend to share the following traits: Curious and resourceful. You enjoy figuring out how systems work and how to make them work better. Clear and collaborative. You communicate technical details to non-technical stakeholders and work well across teams. Committed to quality. You take pride in your work and sweat the details. Qualifications: 2+ years of experience in a data migration, ETL development, or SQL development role Deep understanding of SQL and relational database design Demonstrated experience writing complex SQL scripts Ability to analyze and translate legacy data models into new schemas Experience managing contractor deliverables is a plus Interest in public safety data and the impact of high-quality migrations on customer success Prior work with public safety or government systems is a bonus What you can expect from us: Constant collaboration with numerous Mark43 teams, including Global Services, Engineering, and Product Building mission critical and socially responsible software to enable first responders to better serve their communities A team that respects and embraces your ideas and expertise Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain A workplace dedicated to supporting and bettering public safety and government agencies We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $80,000 - $110,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k with a company match. Please note that the higher end of this range will be reserved for candidates with appropriate experience who reside in high cost of labor locations. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation. BACK TO CAREERS Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. BOOK A DEMO Platform Mark43 RMS Mark43 CAD Mark43 Insights Mark43 OnScene Security & Compliance Solutions Law Enforcement Dispatch Federal Campus United Kingdom Resources Learn Support Partners Company Leadership Newsroom Careers Contact Us Trust Center Copyright © 2026 Mark43 Terms and Conditions | Privacy Policy | Cookie Policy | Help Center | Mark43 for Developers

Listed by Mark43 for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

100 days ago

Customer Experience Manager - Pennsylvania

Mark43 · Remote

Pay

Not listed

Setting

Remote

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This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy Accept Deny Non-Essential Platform Platform LEARN MORE Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Buying Guide: What To Look For In A Modern RMS READ MORE Solutions Solutions LEARN MORE Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom The Multi-Discipline CAD Buyer Guide READ MORE Resources Resources LEARN MORE Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS The Practical Buying Guide To Citation Modernization READ MORE Company Company LEARN MORE Leadership Newsroom Careers Contact Us Trust Center Making Your Mark: A Conversation With Callum Gray READ MORE LET'S CONNECT Platform Learn More Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Solutions Learn More Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom Resources Learn More Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS Company Learn More Leadership Newsroom Careers Contact Us Trust Center LET'S CONNECT CAREERS Customer Experience Manager - Pennsylvania Location: Remote Type: Full Time Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. Must reside in the Northeast We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client’s voice and demonstrating the value of our product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues. This is a client-facing role, and you will be working with your clients regularly both in person and virtually. You will be involved in the full spectrum of post-implementation processes and client care. Much of your day to day will be spent learning about our customers’ unique needs and we expect you to absorb information and eventually demonstrate mastery of a client’s workflows and our product offerings. You will be the trusted advisor for the client and the company will lean on you to advocate for the customer's needs to ensure they are getting what they need to be successful.    What you can expect to work on: Advocate for the client to ensure their needs are being met. Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. Working with our clients to learn and understand their current workflows. Keep diligent records of all client meetings, tasks, and deliverables. Seeking out and nurturing relationships with power-users and influencers within client sites. Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. Collaborating with first responders, which is a uniquely satisfying experience. Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.   What we expect from you: 5-10 years of account management, customer success, consulting, project management, and/or customer success experience. Four-year university/college degree preferred. Proven experience participating in a complex project from start to finish. Knowing when to problem solve, either independently or by asking smart questions of your teammates. Outstanding written and oral communication skills - you’ll often be writing materials that will go directly to our clients and will need to adjust internal jargon for external. Detail oriented and the ability to document and track tasks. Excitement about working with cross-functional teams in a matrix organization. Ability to multitask and work on multiple projects concurrently. Ability to travel up to 50-80% and comfort working directly from client sites. Willingness to operate outside of assigned projects and pitch in wherever necessary. Interest in working with a public sector client, such as law enforcement (LE), at the local, state, or federal level. Comfortable working remotely. Experience providing (while comfortable also receiving) feedback across levels of leadership and peers. A change champion able to adapt to changing processes and needs while comfortable asking questions and creating dialog. What you can expect from us: Mentorship from experienced Customer Experience team members. Constant collaboration with numerous Mark43 teams, including Customer Support, Implementation, Product, Engineering, and Executive leadership. Building mission critical and socially responsible software to enable first responders to better serve their communities. A team that respects and embraces your ideas and expertise. Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain. A workplace dedicated to supporting and bettering public safety and government agencies. An effort to balance autonomy and guidance. The chance to participate in development opportunities, including through services like Udemy, from day one. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation. BACK TO CAREERS Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. BOOK A DEMO Platform Mark43 RMS Mark43 CAD Mark43 Insights Mark43 OnScene Security & Compliance Solutions Law Enforcement Dispatch Federal Campus United Kingdom Resources Learn Support Partners Company Leadership Newsroom Careers Contact Us Trust Center Copyright © 2026 Mark43 Terms and Conditions | Privacy Policy | Cookie Policy | Help Center | Mark43 for Developers

Listed by Mark43 for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

167 days ago

DevOps Engineer, DevEx

Mark43 · New York, Remote

Pay

$140k–170k

Setting

Remote

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This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy Accept Deny Non-Essential Platform Platform LEARN MORE Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Buying Guide: What To Look For In A Modern RMS READ MORE Solutions Solutions LEARN MORE Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom The Multi-Discipline CAD Buyer Guide READ MORE Resources Resources LEARN MORE Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS The Practical Buying Guide To Citation Modernization READ MORE Company Company LEARN MORE Leadership Newsroom Careers Contact Us Trust Center Making Your Mark: A Conversation With Callum Gray READ MORE LET'S CONNECT Platform Learn More Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Solutions Learn More Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom Resources Learn More Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS Company Learn More Leadership Newsroom Careers Contact Us Trust Center LET'S CONNECT CAREERS DevOps Engineer, DevEx Location: New York, Remote Type: Full Time Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. The Mark43 law enforcement platform delivers mission-critical services to agencies across the country. When our systems are unavailable, real-world safety is impacted. As a Platform Engineer, you will take ownership of critical platform capabilities that ensure our systems are reliable, scalable, and equally important: enable engineers to build, deploy, and operate software with speed and confidence. In this role, you will operate at the intersection of platform engineering and developer experience (DevEx). You will design and evolve internal platforms as products, reducing friction across the software development lifecycle while maintaining strong standards for reliability, security, and compliance. While this role includes opportunities to work on observability systems, prior experience in observability platforms is not required - we value engineers who can learn quickly and apply strong platform fundamentals. You’ll use tools like Terraform, Kubernetes, Helm, ArgoCD, and DataDog to build scalable platform primitives and improve developer workflows across the organization. What you’ll work on Owning and evolving Mark43's internal developer platform, focusing on reliability, scalability, and developer productivity Building self-service platform capabilities (Infrastructure-as-Code modules, GitOps workflows, golden paths, and onboarding templates) Improving developer experience (DevEx) by reducing friction in local development, CI/CD pipelines, deployments, and debugging workflows Designing and optimizing pipeline-as-code systems to improve build performance, reliability, and feedback cycles Driving adoption of GitOps and Infrastructure as Code best practices across the organization Leading initiatives to improve operational excellence, including system reliability, resilience, and incident response Partnering closely with Product, Engineering, and Security teams to align platform capabilities with business needs Owning and delivering large, cross-team platform initiatives that shape how engineers build and operate software at MARK43 Participating in a shared on-call rotation to support critical infrastructure What we expect from you 5+ years of experience in Platform Engineering, DevOps, and/or Developer Experience Strong experience with AWS and cloud-native architectures Deep experience with Kubernetes and containerized systems Strong experience with Infrastructure as Code (Terraform) and GitOps (e.g., ArgoCD) Experience building and optimizing CI/CD systems and pipeline-as-code workflows Demonstrated ability to improve developer experience and platform usability at scale. Strong systems thinking, including tradeoffs between reliability, cost, and developer velocity Understanding of security and compliance best practices in cloud environments What sets you apart You take ownership of complex platform problems, from design through adoption You build platforms and abstractions that are adopted across engineering teams You proactively identify gaps in developer workflows and drive improvements You influence technical direction beyond your immediate team You balance developer velocity, reliability, and operational excellence You treat internal platforms as products, with a focus on usability and impact Preferred Qualifications Familiarity with defining SLOs, alerting strategies, instrumentation best practices Experience with developer platforms and modern build systems Experience improving local development environments (e.g., devcontainers, Docker workflows, Tilt/Skaffold) Exposure to FinOps practices and cost optimization Experience integrating AI/LLM capabilities into developer workflows, such as: AI-assisted debugging or incident triage Automated incident summaries or developer assistants Knowledge of compliance and data governance requirements in regulated environments What you can expect from us A team that values your ideas, ownership, and technical leadership The opportunity to build mission-critical software that directly impacts public safety Career growth in an environment that recognizes and rewards impact A highly collaborative culture across Platform, Product, Engineering, Security, and Technical Services Location Our team is distributed across the United States, with offices in New York, Boston, and Manchester, UK. We are a remote-friendly company and support candidates working from approved states. Compensation We believe in equal pay for equal work and transparency in compensation. Total compensation for this role is market competitive, including a base salary range of $140,000–$170,000, plus bonus, equity, and a comprehensive benefits package. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation. BACK TO CAREERS Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. BOOK A DEMO Platform Mark43 RMS Mark43 CAD Mark43 Insights Mark43 OnScene Security & Compliance Solutions Law Enforcement Dispatch Federal Campus United Kingdom Resources Learn Support Partners Company Leadership Newsroom Careers Contact Us Trust Center Copyright © 2026 Mark43 Terms and Conditions | Privacy Policy | Cookie Policy | Help Center | Mark43 for Developers

Listed by Mark43 for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

190 days ago

Customer Experience Manager

Mark43 · Remote

Pay

Not listed

Setting

Remote

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Platform Platform LEARN MORE Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Buying Guide: What to Look for in a Modern RMS READ MORE Solutions Solutions LEARN MORE Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom The Multi-Discipline CAD Buyer Guide READ MORE Resources Resources LEARN MORE Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS The Practical Buying Guide to Citation Modernization READ MORE Company Company LEARN MORE Leadership Newsroom Careers Contact Us Trust Center Making Your Mark: A Conversation with Callum Gray READ MORE LET'S CONNECT Platform Learn More Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Solutions Learn More Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom Resources Learn More Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS Company Learn More Leadership Newsroom Careers Contact Us Trust Center LET'S CONNECT careers Customer Experience Manager Location: Remote Type: Full Time Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client’s voice and demonstrating the value of our product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues. This is a client-facing role, and you will be working with your clients regularly both in person and virtually. You will be involved in the full spectrum of post-implementation processes and client care. Much of your day to day will be spent learning about our customers’ unique needs and we expect you to absorb information and eventually demonstrate mastery of a client’s workflows and our product offerings. You will be the trusted advisor for the client and the company will lean on you to advocate for the customer's needs to ensure they are getting what they need to be successful. Must be located in California   What you can expect to work on: Advocate for the client to ensure their needs are being met. Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. Working with our clients to learn and understand their current workflows. Keep diligent records of all client meetings, tasks, and deliverables. Seeking out and nurturing relationships with power-users and influencers within client sites. Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. Collaborating with first responders, which is a uniquely satisfying experience. Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.   What we expect from you: 5-10 years of account management, customer success, consulting, project management, and/or customer success experience. Four-year university/college degree preferred. Proven experience participating in a complex project from start to finish. Knowing when to problem solve, either independently or by asking smart questions of your teammates. Outstanding written and oral communication skills - you’ll often be writing materials that will go directly to our clients and will need to adjust internal jargon for external. Detail oriented and the ability to document and track tasks. Excitement about working with cross-functional teams in a matrix organization. Ability to multitask and work on multiple projects concurrently. Ability to travel up to 50-80% and comfort working directly from client sites. Willingness to operate outside of assigned projects and pitch in wherever necessary. Interest in working with a public sector client, such as law enforcement (LE), at the local, state, or federal level. Comfortable working remotely. Experience providing (while comfortable also receiving) feedback across levels of leadership and peers. A change champion able to adapt to changing processes and needs while comfortable asking questions and creating dialog. What you can expect from us: Mentorship from experienced Customer Experience team members. Constant collaboration with numerous Mark43 teams, including Customer Support, Implementation, Product, Engineering, and Executive leadership. Building mission critical and socially responsible software to enable first responders to better serve their communities. A team that respects and embraces your ideas and expertise. Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain. A workplace dedicated to supporting and bettering public safety and government agencies. An effort to balance autonomy and guidance. The chance to participate in development opportunities, including through services like Udemy, from day one. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation. BACK TO CAREERS Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. BOOK A DEMO Platform Mark43 RMS Mark43 CAD Mark43 Insights Mark43 OnScene Security & Compliance Solutions Law Enforcement Dispatch Federal Campus United Kingdom Resources Learn Support Partners Company Leadership Newsroom Careers Contact Us Trust Center Copyright © 2026 Mark43 Terms and Conditions | Privacy Policy | Cookie Policy | Help Center | Mark43 for Developers

Listed by Mark43 for a position based in the United States. Employers on this board attest they are hiring domestically.

Supply Chain

364 days ago

Manager, Strategic Sourcing & Vendor Management

Mark43 · New York, Boston, Remote

Pay

$100k–160k

Setting

Remote

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This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy Accept Deny Non-Essential Platform Platform LEARN MORE Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Buying Guide: What To Look For In A Modern RMS READ MORE Solutions Solutions LEARN MORE Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom The Multi-Discipline CAD Buyer Guide READ MORE Resources Resources LEARN MORE Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS The Practical Buying Guide To Citation Modernization READ MORE Company Company LEARN MORE Leadership Newsroom Careers Contact Us Trust Center Making Your Mark: A Conversation With Callum Gray READ MORE LET'S CONNECT Platform Learn More Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Solutions Learn More Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom Resources Learn More Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS Company Learn More Leadership Newsroom Careers Contact Us Trust Center LET'S CONNECT CAREERS Manager, Strategic Sourcing & Vendor Management Location: New York, Boston, Remote Type: Full Time Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Manager, Strategic Sourcing & Vendor Management to join our Finance team. This is an individual contributor role focused on the technology and services side of procurement—driving smarter sourcing, vendor management, and operational rigor across our SaaS ecosystem and key service partnerships. You’ll build and run scalable, secure, and cost-effective purchasing processes that keep pace with a fast-growing software company. What You’ll Do If you were part of our team, here are some things you would have done last week: Build and implement a strategic sourcing framework that drives efficiency, compliance, and agility in purchasing software, cloud services, and business partnerships. Oversee procurement operations to ensure all requests flow smoothly through the right reviews and approval paths while meeting SLAs for speed and compliance. Partner with our CISO and IT teams to ensure software purchases are secure, complementary to our existing stack, and optimized for cost—eliminating duplicative spend and maximizing vendor leverage. Serve as system admin for Zip, maintaining and improving workflows that guide stakeholders through each stage of the SaaS and services procurement lifecycle. Advise business partners on procurement policy and best practices, ensuring expectations are managed and decisions align with company standards. Collaborate with Engineering and Finance to monitor and optimize cloud spend, surfacing insights that drive budget efficiency. What You’ll Need We’re looking for a strategic sourcing professional who has built or supported procurement in a scaling SaaS or tech-driven environment. You should be comfortable navigating a cloud-based vendor landscape, managing sourcing decisions, and improving workflows through tools and cross-functional collaboration. Familiarity with Zip or similar procurement platforms is highly preferred. You’ll Thrive Here If You’re: Analytical and data-driven: you bring structure and insight to decisions that impact spend and efficiency. A strong communicator: you know how to align stakeholders, explain processes clearly, and build buy-in. Curious and collaborative: you understand the “why” behind purchasing decisions and use that to drive better outcomes. Location We are open to fully remote individuals based on the East Coast. Compensation We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market-competitive, including a target base salary of $100,000–$160,000, plus a 8-10% bonus opportunity, company stock options, and a full benefits package (health, PTO, 401(k), etc.). The higher end of this range will be reserved for candidates with relevant experience in high-cost-of-labor markets. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation. BACK TO CAREERS Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. BOOK A DEMO Platform Mark43 RMS Mark43 CAD Mark43 Insights Mark43 OnScene Security & Compliance Solutions Law Enforcement Dispatch Federal Campus United Kingdom Resources Learn Support Partners Company Leadership Newsroom Careers Contact Us Trust Center Copyright © 2026 Mark43 Terms and Conditions | Privacy Policy | Cookie Policy | Help Center | Mark43 for Developers

Listed by Mark43 for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

532 days ago

Lead Data Engineer

Mark43 · Remote, New York City

Pay

$190k–220k

Setting

Remote

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Listed by Mark43 for a position based in the United States. Employers on this board attest they are hiring domestically.

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