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GTM Engineer
Nooks · United States
Pay
$160k–180k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
About the role
Nooks is hiring its founding GTM Engineer. The role sits within Revenue Operations, reporting to the VP of Revenue Operations, and owns the design and operation of the systems that run our GTM motion, including enrichment, scoring, routing, sequencing, CRM hygiene, and the automation layer that ties them together.
This is a builder role. You will partner with leaders across the revenue organization to identify where manual work is creating drag and build the technical solutions that eliminate it. The expectation is that you own initiatives end-to-end: diagnosing the problem, shipping the fix, and ensuring it gets adopted. We are investing in this function because the right person here meaningfully multiplies what our revenue team can accomplish without proportionally scaling headcount.
Nooks is an AI sales platform, and our own GTM team runs on it every day. That means the person in this role is both a practitioner and an internal reference customer: positioned to flag workflow gaps, broken experiences, and missing capabilities directly to our product team in a way that shapes what we build next.
What you’ll do
GTM Systems and Automation
- Design, build, and maintain the automation layer across our full GTM funnel, including enrichment, lead routing, ICP scoring, sequencing architecture, and CRM hygiene
- Identify and eliminate manual processes across (primarily) Sales and SDR (and to an extent, Marketing) – understanding where reps lose time and building systems that remove the bottleneck
- Build signal-based prioritization workflows so reps are working from intelligent queues rather than conducting ad hoc research before every call
- Serve as a technical resource for the GTM organization, helping teams adopt new systems and workflows effectively
AI-Powered Workflows
- Evaluate and implement AI tools across the revenue organization, establishing the quality standards and QA processes that keep outputs reliable at scale
- Build AI-assisted automation for the work that consumes the most rep time: account research, prospecting, QBR preparation, and competitive intelligence
- Own the prompt libraries, iteration cadences, and output standards that determine whether AI-generated content is actually useful in the hands of a seller
Analytics and Reporting
- Build executive and operational dashboards that give GTM leadership accurate, real-time visibility into funnel performance and the measurable impact of system changes
- Conduct the analyses that sit under major strategic decisions - conversion rate trends, rep productivity, territory performance, pipeline health - and bring a clear point of view on what the data means and what to do about it
- Proactively flag patterns and anomalies; we want someone who identifies an issue before leadership has to ask about it
Cross-Functional Partnership
- Work closely with our Product team to share what you are observing in internal usage patterns and customer workflows: gaps, friction, and use cases that belong in the Product roadmap
- Partner with Sales, Marketing, and SDR leadership to deeply understand their operational needs and build solutions that get used, not just delivered
- Own change management when new systems or processes are introduced, including documentation, training, and ensuring adoption actually happens
Who you are
- 2-4 years of experience in RevOps, Sales Operations, Solutions Engineering, or GTM Engineering at a SaaS company, with specific examples of systems you built, outcomes those systems drove, and how you measured success
- Strong technical foundation: comfortable with APIs, integrations, basic SQL, and the modern GTM stack (HubSpot, Clay, Nooks, Gong, Apollo, ZoomInfo, Outreach, or equivalents), and fast to ramp on new tools
- AI fluency in practice: you have used LLMs to build real workflows, not just experiment with them; you understand prompt engineering, know where outputs break down, and have built QA into the systems you ship
- Sales intuition: you have either worked in a quota-bearing role or alongside reps closely enough to understand where they lose time, where handoffs fail, and what their day-to-day actually looks like, and it shows in what you build
- Systems thinker: you diagnose root causes rather than symptoms, design solutions that hold up as the team scales, and are the kind of person who catches a data model gap before it becomes a reporting problem
- Analytical rigor: you can do the data work yourself – write the query, build the model, stress-test the logic – and you translate findings into clear recommendations that leadership can act on
- Clear, persuasive communicator: you can present complex technical work to GTM leadership concisely and with conviction, push back when something does not make sense, and manage multiple stakeholders across functions simultaneously
- High ownership in fast-moving environments: you have thrived in a startup or high-growth environment where requirements are not always fully defined, and you bring structure to ambiguous problems rather than waiting for someone else to scope them for you
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Solutions Engineer, Commercial Sales
Nooks · United States
Pay
$110k–145k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
ABOUT THE ROLE
Nooks is the Agent Workspace for Sales — where reps and AI agents don't just execute tasks, they decide next moves, with intelligence that compounds over time. We're growing fast (4x YoY since Series B), our customers spend 4+ hours a day inside Nooks, and the SE function is one of the highest-leverage bets in the business: SE-supported deals close at nearly 6x the rate of unsupported ones.
This role is not a demo jockey. You are the AE's partner in the trenches — owning the technical win, shaping trial strategy, and sitting at the intersection of sales, product, and customer. You'll inherit a function that's already outperforming its targets and help raise the bar further. If you're a seller who thinks like an engineer — or an engineer who's found their competitive edge in the deal — this is built for you.
WHAT YOU'LL DO
- Own the full technical sales lifecycle across a portfolio of concurrent deals — from discovery to demo, from kickoff through close — with a clear mandate to drive each to a decision.
- Run discovery that gets underneath feature requests to uncover real business pain, then build a technical narrative that ties directly to executive-level outcomes
- Serve as the primary technical point of contact for prospects during the trial: managing health scores, flagging risks early, and executing intervention plays before they become deal threats
- Partner closely with AEs on deal strategy — not just answering technical questions but shaping how and when we bring Nooks to the table
- Feed a direct line between the field and product, translating patterns across your trial portfolio into actionable signal for the roadmap
- Contribute to the SE playbook — identifying process bottlenecks, building automation where it creates leverage, and helping codify what "great" looks like for the team
WHAT YOU BRING
- Prior experience in a quota-carrying or technical sales role (AE, SE, or hybrid) with ownership of the pre-sale cycle — not just post-sale implementation
- A sales-first instinct: you treat trials like pipeline, obsess over win rates, and know how to build urgency without manufactured pressure
- The ability to command a room of senior stakeholders — CRO, CTO, VP of Sales — and run a business review without an AE as a safety net
- Enough technical curiosity to figure it out — you don't need to write the API call today, but you need the logical instinct to understand how systems connect and the drive to fill gaps independently
- Strong discovery orientation: you ask "why is that a requirement?" before you answer it, and you build a POV before you prescribe a solution
- A bias toward action — you iterate toward great rather than waiting for perfect, and you're comfortable owning ambiguous, undocumented, broken work
- Familiarity with enterprise sales methodology (MEDDIC/MEDDPICC or equivalent) is a strong plus
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Sales Development Representative, SDR (Remote)
Nooks · United States
Pay
$60k–65k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
THE ROLE
We’re looking for a Sales Development Rep (SDR) with 2+ years experience selling into sales leaders at another B2B SaaS org. You shouldn’t be afraid to pick up the phone and have experience building outbound messaging through all prospecting channels - phone, email + LinkedIn. You’ll be involved in generating outbound pipeline for our Account Executive team and may also be involved in running trials with prospects to get your hands dirty in what it takes to bring new clients on board.
RESPONSIBILITIES
- You’ll do your own account research to ensure relevant, personalized messaging
- Utilize all prospecting channels to reach out to prospects
- Create outbound email templates for you and the team to test, utilize and build on
- Support teammates with best practices (and learn theirs) in a collaborative team environment
- Work collaboratively across teams - including Engineering, Product and Marketing to support product and marketing growth
REQUIREMENTS
- 2+ years of relevant sales experience selling into the sales leader persona
- Experience prospecting into B2B SaaS companies mid-market / SMB
- Ideally have experience working in a fast paced startup environment
- Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail.
- Strong leadership and team building skills
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Revenue Operations & Strategy Manager
Nooks · United States
Pay
$170k–195k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
ABOUT THE ROLE
Nooks is looking for a Revenue Operations & Strategy Manager to help scale our best-in-class RevOps function. Reporting directly to the Sr. Manager of RevOps, you will own critical systems areas end-to-end, set the roadmap for how they evolve, and drive strategic initiatives that shape how our GTM organization operates.
This is not an execution-only role. You will be the directly responsible individual (DRI) for meaningful pieces of our revenue engine - owning them from maintenance through evolution, educating stakeholders, and setting the standard for how we operate. You’ll combine deep analytical rigor with strategic judgment, evaluating trade-offs and broader business implications. The ideal candidate thrives in ambiguity, brings a clear point of view, and is energized by building systems that outlast them. You bring conviction, structured thinking, and a track record of shipping things that stick.
WHAT YOU’LL DO
This role offers excellent exposure to all aspects of the revenue engine and provides a clear path for growth into senior revenue operations positions.
ANALYSIS & STRATEGIC INSIGHT
- Identify, evaluate, prioritize, and articulate business cases for GTM investments - including opportunity sizing to determine which levers matter most
- Conduct deep-dive analyses into pipeline, conversion, segmentation, retention, and rep performance, identifying root causes and evaluating trade-offs across potential solutions
- Develop hypotheses about where the business has the most upside, size the potential impact, and back it with structured analysis
- Build and maintain executive-level dashboards, forecasting models, and GTM performance review cadences with a clear POV and prioritized recommendations
PROJECT EXECUTION & CROSS-FUNCTIONAL PARTNERSHIP
- Develop distinctive expertise in complex RevOps topics: forecasting methodology, territory design, segmentation, incentive design, or similar - and bring that expertise to bear on hard problems
- Serve as a reliable project owner within RevOps and across the organization - known as someone who can independently take an effort from ambiguity to shipped outcome
- Scope and execute projects aligned to agreed business outcomes and timelines, managing multiple workstreams concurrently without dropping quality
- Proactively measure project outcomes post-launch and share learnings back to the business, including retrospectives on previously shipped work
- Demonstrate strong prioritization and the ability to pivot quickly when priorities shift
COMMUNICATION & TEAM LEADERSHIP
- Contribute meaningfully to team cohesion, morale, and the standard of work - you make the team better by being on it
- Communicate expectations to stakeholders clearly and consistently, including timelines, dependencies, and trade-offs
- Write with conclusions first - clear, concise, and paired with the rationale needed for the reader to trust the recommendation
- Present findings and recommendations to GTM leadership with a clear point of view, tailored to the audience
- Actively seek feedback and demonstrate progress on it - committed to your own continuous improvement and modeling that for the team
SYSTEMS OWNERSHIP
- Own the development and maintenance of a critical systems area (e.g., forecasting infrastructure, territory & quota management, lead routing, commissions, account scoring) end-to-end and with minimal guidance
- Develop and maintain a 2-quarter forward roadmap for your systems area, sequenced against business priorities and communicated proactively to stakeholders
- Define and own the criteria used to evaluate systems effectiveness and where to invest next - including build-vs-buy decisions and vendor evaluations
- Identify and lead opportunities to evolve your systems area - whether that’s new capabilities within existing tools or updates to the broader stack
- Run issue triage effectively and set the standard for how quickly and cleanly problems get resolved
- Manage documentation for your systems area and model documentation best practices for the rest of the team
- Drive communication, change management, and training for stakeholders and leadership when systems or processes change
TECH STACK EXPERTISE
- Act as a subject matter expert across our GTM tech stack - HubSpot, Nooks, Gong, Clay, and forecasting tools
- Partner with our GTM Systems Admins to maintain data hygiene, configure workflows, and optimize automation rules
- Serve as an escalation point for GTM tech troubleshooting, rules of engagement interpretation, and daily operational issues
- Continuously evaluate the tech stack for gaps, redundancies, and opportunities for consolidation or new investment
WHO YOU ARE
- 4+ years of experience in SaaS RevOps, with demonstrated progression in scope and ownership; 6+ years of total experience in investment banking, management consulting or related analytical roles
- Subject matter expert in HubSpot and the modern GTM stack (Nooks, Gong, Clay, Claude/ChatGPT, Cursor, forecasting tools) - hands-on when needed, and trusted to guide others
- Business-case fluency you can size an opportunity, articulate the trade-offs, and translate the analysis into a recommendation leadership can act on
- Strong project owner you’ve independently scoped, sequenced, and shipped cross-functional initiatives, driving deliverables from partners you don’t manage
- Analytical rigor you build complex models, investigate root causes, and stop only when you’ve found the real answer, not when you’ve found an answer
- Comfortable with ambiguity: you bring structure to undefined problems, evaluate trade-offs, and weigh broader business implications before recommending a path
- Builder’s bias for action: you create scalable programs with measurable impact rather than one-off fixes
- Exceptional communicator: clear and persuasive in presentations, writing, and stakeholder updates; effective at educating others on your domain
- Empathetic toward reps: genuinely invested in their success and the quality of their day-to-day experience
- Collaborative, humble, and coachable: contributes to team morale, seeks feedback, and treats being challenged as a gift
We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. In compliance with pay transparency laws and in pursuit of pay equity and fairness, we publish salary ranges for our open roles, seen on this listing. On top of this, we offer equity, generous perks, and comprehensive benefits.
THIS ROLE IS BASED IN:
Remote or San Francisco Bay Area. Occasional travel for team onsites, trainings, etc. may be expected.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Support Engineer - US Remote
Nooks · United States
Pay
$35k–140k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
The role
Our skilled Technical Support team plays a crucial role in delivering an exceptional user experience. We’re dedicated to helping users get the most value from Nooks, ensuring they’re delighted with their overall product experience. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks.
This role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product, loves helping users succeed, and brings a curious, solution-oriented mindset to every interaction. As an early member of our team, you’ll play a pivotal role in shaping our support operations—developing and refining processes, implementing tools, and building a robust knowledge base that sets the foundation for scalable success.
Responsibilities
- Customer excellence: Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience.
- Technical expertise: Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed.
- Meet KPIs for Support: Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores.
- Proactively solve problems & advocate for customers: Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. Share insights and feedback with internal teams to ensure customer needs are at the forefront of product decisions and drive continuous improvement.
- Establish cross-functional relationships: Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience.
- Support, teach, and build knowledge: Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries
Required Experience
- 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms.
- Demonstrated success providing support through Slack, live chat channels, and email.
- Proficient in real-time troubleshooting, including video conferencing and remote access.
- Excellent written and verbal communication skills.
- Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup.
- Proven ability to work independently and manage multiple tasks efficiently.
Preferred Experience
- Familiarity with API troubleshooting and/or tools such as Postman.
- Technical experience with tools such as Salesforce, HubSpot, Outreach, Salesloft, etc.
- Experience in Windows or Mac administration.
- Experience of telephony, VoIP, and network troubleshooting.
- Experience writing/editing customer-facing Help Center articles.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Support Engineer
Nooks ·
Pay
$55k–62k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
The role
Our skilled Technical Support team plays a crucial role in delivering an exceptional user experience. We’re dedicated to helping users get the most value from Nooks, ensuring they’re delighted with their overall product experience. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks.
This role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product, loves helping users succeed, and brings a curious, solution-oriented mindset to every interaction. As an early member of our team, you’ll play a pivotal role in shaping our support operations—developing and refining processes, implementing tools, and building a robust knowledge base that sets the foundation for scalable success.
This is a remote position to support our EMEA customers.
Responsibilities
- Customer excellence: Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience.
- Technical expertise: Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed.
- Meet KPIs for Support: Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores.
- Proactively solve problems & advocate for customers: Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. Share insights and feedback with internal teams to ensure customer needs are at the forefront of product decisions and drive continuous improvement.
- Establish cross-functional relationships: Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience.
- Support, teach, and build knowledge: Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries
Required Experience
- 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms.
- Demonstrated success providing support through Slack, live chat channels, and email.
- Proficient in real-time troubleshooting, including video conferencing and remote access.
- Excellent written and verbal communication skills.
- Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup.
- Proven ability to work independently and manage multiple tasks efficiently.
Preferred Experience
- Familiarity with API troubleshooting and/or tools such as Postman.
- Technical experience with tools such as Salesforce, HubSpot, Outreach, Salesloft, etc.
- Experience in Windows or Mac administration.
- Experience of telephony, VoIP, and network troubleshooting.
- Experience writing/editing customer-facing Help Center articles.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Success Manager, Commercial (EST)
Nooks · United States
Pay
$135k–153k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
THE ROLE
Our Commercial Customer Success Managers ensure customers are maximizing their value from Nooks and are delighted with the experience.
This role is for someone who thrives on wearing multiple hats … onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach.
We would prefer this person to be in our new San Francisco office 3x/week to continue to cultivate a fun and inclusive office culture.
RESPONSIBILITIES
- Manage a portfolio of ~45 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
- Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
- Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
- Monitor customer health metrics and develop proactive plans to address areas of concern.
- Assist with Technical Support for your customers as needed.
- Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
- Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met.
REQUIREMENTS
- 2+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
- 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
- 1+ years of SDR experience
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Account Executive, Upsell
Nooks · United States
Pay
$115k
Setting
Remote
Nooks is hiring our first Account Executive focused upselling our Sales Engagement Platform (SEP). This is a strategic hire responsible for expanding our SEP footprint within existing customers, working in close partnership with Customer Success to identify expansion opportunities, drive adoption, and ensure long-term customer value.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Sales Manager, Commercial
Nooks · United States
Pay
$200k–275k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
NOOKS TODAY
Our customers use Nooks for most of their day (avg ~3hrs/business day). Nooks currently owns end-to-end workflows around sales calls:
- AI dialer - automates the manual parts of the calling process: skipping answering machines, leaving voicemails, taking notes, logging calls, even figuring out what to say on a call
- Analytics - we record, transcribe, and analyze every call. Since these are all outbound calls with little context, these calls follow similar structure - opener, pitch, questions/objections, ask for meeting, etc. So we can answer questions like: “which reps struggle to book the meeting with prospects who showed interest” or “what are the most common objections across each of our key personas”
- Salesfloor - sales reps & managers can work together throughout the day, listen to each others’ calls, give real-time advice, coaching, shadowing, onboarding, training.
Teams that use Nooks often see a 2-3x increase in reps’ productivity within weeks! And we’re working on adding prospecting / research workflows (to-be-announced soon!)
THE ROLE
We’re looking for a Sales Manager to help us build out our Commercial Sales team. To date, all sales management roles have been filled via internal promotion. This person will help us execute and refine our sales playbook as we scale the Commercial sales org. You shouldn’t be afraid to get your hands dirty, help your team drive deals forward and lead by example.
RESPONSIBILITIES
- Deeply learn and understand the Nooks value proposition
- Support your team by co-selling on calls, helping during trials, and leading pricing/negotiation calls when needed
- Most of our Commercial team are SDR promotions but occasionally we’ll need to find great people externally.
- You’ll be responsible for interviewing, hiring, and on-boarding new reps
- Implement, improve and standardize key sales processes in service of driving predictable revenue growth.
- Monitor sales performance: activity, pipelines, monthly forecasts, and closed-deals to ensure quota attainment
REQUIREMENTS
- 5+ years of sales experience (preferably within SaaS)
- 2+ years of sales management experience in tech sales
- You have a deep understanding of outbound selling and prospecting.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail.
- Strong leadership and team building skills
Bonus if you have
- Experience with Sandler and Challenger sales methodologies
- Sold into or led teams selling into sales leaders
- Ran trials as part of a sales motion
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
Account Executive, Mid-Market
Nooks · United States
Pay
$115k
Setting
Remote
ABOUT NOOKS.AI http://Nooks.ai:
Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.
THE ROLE
We’re looking for a Mid-Market Account Executive to execute our sales process from lead generation to closing. You shouldn’t be afraid to get your hands dirty and prospect yourself. You’ll be involved in closing deals and improving our sales strategy.
RESPONSIBILITIES
- You’ll run discovery calls, align key stakeholders and close deals
- Source & build pipeline to help you hit revenue goals
- Land and expand: build process and funnel for manual top-down reach out. Partner with Customer Success for customer onboarding, activation, and expansion
- Evangelize the product and personally help close the largest MM deals. Be a leader in selling into new industries
- Work collaboratively across teams - including Customer Success, Marketing, and Product
- Provide full visibility into the sales pipeline at every stage of development
REQUIREMENTS
- 4+ years of relevant sales experience and a track record of exceeding quota (SDR / AE management experience a strong plus)
- Experience selling to Mid-market and Enterprise prospects
- Experience working as a Senior Sales Manager or Account Executive at a fast-paced SaaS company
- Possess extensive knowledge of sales principles and practices, and an ability to coach others on them
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail.
- Strong leadership and team building skills
BONUS IF YOU HAVE
- Been an early AE at another startup
- Sold to sales leaders in the past
We pay all employees competitively relative to the market. In compliance with pay transparency laws and in pursuit of pay equity and fairness, we publish salary ranges for our open roles. The OTE for this role is $230k ($115k base / $115k variable). On top of this, we offer equity, generous perks, and comprehensive benefits.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.
Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.
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