Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the Team:
The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
About the role:
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.
Location: This role is ideally suited for candidates based in the Northwest United States and located near a major airport. The account focus will include OR, WA, ID, UT, MT, CO, KS, and NE, IA, MO, MN.
How you’ll make an impact:
Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
Develops Healthy Customer Relationship through proactive support and cadence based follow ups
Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Create customer Loyalty through proactive support and account management
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Ensure expansions and renewals through proactive support
Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business
What makes you a good fit:
Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
Experience with commercial Unmanned Aircraft Systems and related software development/deployment
Work directly with customers through proactive, metrics based engagement
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
Requirements
A strong desire to learn, innovate, and adapt to a growing and changing environment
Willingness to travel approximately 40%
Ability to obtain a Part 107 certificate
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Listed by Skydio for a position based in the United States. Employers on this board attest they are hiring domestically.
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the Role
A Skydio Field Service Coordinator (FSC) is responsible for coordinating field service operations for Skydio X10 Dock products. As part of the Customer Support Operations team, the Field Service Coordinator serves as a point of coordination between customers, Field Service Technicians, third-party service providers, Customer Support, and internal operations teams.
The FSC manages the complete lifecycle of service work orders—from creation through completion—ensuring service appointments are scheduled efficiently, required parts are available, documentation is complete, and repairs are tracked through resolution. This role is collaborative and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Impact
As a Field Service Coordinator, you will be responsible for ensuring field service activities are planned, executed, and documented properly. You will schedule service appointments with customers and third-party service providers, manage work orders throughout their lifecycle, coordinate parts logistics, and monitor repair progress to ensure timely completion.
You'll work closely with Customer Support, Field Service Technicians, Logistics, and other cross-functional teams to resolve issues, maintain accurate records, and ensure customers receive timely updates throughout the service process. Your coordination efforts will directly contribute to improving operational efficiency, reducing equipment downtime, and delivering a best-in-class customer experience.
Key Responsibilities
Schedule and coordinate field service appointments with customers, Field Service Technicians, and third-party service providers.
Manage work orders from creation through completion, ensuring timely updates and accurate documentation.
Monitor and manage the Field Service RMA Jira queue, ensuring repair requests are routed and processed efficiently.
Create sales orders for replacement parts and coordinate shipment to customers, technicians, and repair locations.
Track replacement parts and ensure returned components are received, documented, and processed according to company procedures.
Coordinate preventative maintenance work orders and recurring service activities with customers and third-party vendors.
Collaborate closely with Customer Support, Logistics, Repair Operations, and other internal teams to ensure seamless service delivery.
Maintain accurate service documentation within Jira, Salesforce, and other related business systems.
Communicate service status, scheduling updates, and logistical information to internal stakeholders and customers.
Identify scheduling conflicts, resource constraints, and process improvements to optimize field service operations.
What Would Make You a Good Fit
Experience coordinating field service operations, service scheduling, dispatch, or technical support.
Strong organizational skills with the ability to manage multiple work orders simultaneously.
Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms.
Order management experience.
Familiarity with RMA processes and service logistics.
Experience coordinating third-party vendors or field service providers.
Excellent written and verbal communication skills.
Strong customer service mindset
Ability to prioritize competing demands
Interest in robotics, drones, or connected hardware products is a plus.
Nice to Have
Experience supporting Public Safety, Utilities, or Infrastructure customers.
Knowledge of inventory, logistics, or parts fulfillment processes.
Experience with service analytics and operational reporting.
Experience & Skills
Experience with work order management, coordinating field service, dispatch, technical support operations, customer operations, or a related field.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to process accuracy.
Knowledge of RMA workflows and service logistics.
Experience creating and tracking sales orders or parts fulfillment requests.
Strong interpersonal and customer communication skills.
Experience with Jira, Salesforce, or equivalent service management platforms.
Proficiency with Microsoft Office and Google Workspace.
Ability to analyze issues, identify process improvements, and drive work to completion.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $70,000 - $95,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Listed by Skydio for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Learning Experience Developer
Location
US Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Overview
Application
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the team:
The Skydio Training team is transforming how pilots, technicians, and operators learn. As our programs continue to evolve beyond traditional classroom instruction into immersive, simulation-driven learning experiences, we are building the next generation of technical education for autonomous flight.
The Training Content team partners closely with instructors, curriculum developers, product teams, software engineers, simulation developers, and subject matter experts to create learning experiences that help customers and internal teams operate Skydio systems safely, confidently, and effectively.
About the role:
Skydio Training is transforming how pilots and technicians learn. As our programs continue to evolve beyond traditional classroom instruction into immersive, simulation-driven learning experiences, we're seeking a Senior Learning Experience Developer to help design the future of sUAS training for critical industry.
This role combines learning experience design, instructional media production, and continuous innovation using emerging tools and technologies. You'll translate complex technical concepts into engaging educational experiences while exploring new ways to leverage AI, Skydio Paraverse, augmented reality, and simulation to improve trainee performance in the field.
Working closely with instructors, curriculum developers, software engineers, simulation developers, and subject matter experts, you'll help shape the future of Skydio's pilot and technician training ecosystem.
How you'll make an impact:
Design and produce learner-centered experiences that improve knowledge transfer, skill development, and operational readiness.
Translate sophisticated technical systems into engaging learning experiences across classroom instruction, self-paced learning, simulation, and immersive training environments.
Lead production of instructional videos, motion graphics, animation, interactive content, and other multimedia learning assets.
Expand the integration of Skydio Paraverse throughout pilot and technician training while exploring new technologies including AI-assisted content creation, augmented reality, virtual reality, simulation, and interactive visualization.
Partner closely with instructors, engineers, simulation developers, instructional designers, and subject matter experts to create effective technical training.
Establish scalable production standards, templates, and workflows that improve quality and consistency across the Training organization.
Help define the roadmap for future learning technologies at Skydio.
What makes you a good fit:
BA/BS in Educational Technology, Digital Media, Media Production, Instructional Design, Communications, or equivalent experience.
7+ years producing educational, instructional, or technical learning content.
Expertise in instructional video production, motion graphics, animation, and multimedia storytelling.
Experience creating learning content for complex technical products or specialized subject matter.
Strong portfolio demonstrating high-quality instructional media.
Experience collaborating with engineers, instructional designers, and technical subject matter experts.
Excellent communication, project management, and stakeholder management skills.
Preferred qualifications:
Experience supporting aviation, aerospace, robotics, defense, industrial equipment, autonomous systems, or other technically sophisticated products.
Experience developing immersive learning experiences using VR, AR, MR, simulation technologies, or interactive visualization platforms.
Familiarity with immersive learning platforms and simulator-based or scenario-based learning environments.
Experience with game engines or real-time visualization platforms such as Unity or Unreal Engine.
Familiarity with simulation technologies, digital twins, geospatial visualization, Cesium, 3D Tiles, or spatial data workflows.
Experience leveraging AI-assisted creative, instructional design, or production workflows.
Experience supporting aviation, aerospace, robotics, defense, industrial equipment, or similarly technical products.
Experience with immersive learning technologies including XR, simulation, or digital twins.
Experience leveraging AI-assisted creative workflows.
Knowledge of adult learning principles and performance-based training.
Experience creating scenario-based or simulator-based learning.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $123,000 - $155,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-JF1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Apply for this Job
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Listed by Skydio for a position based in the United States. Employers on this board attest they are hiring domestically.
Sales
51 days ago
Inside Sales Representative - National Security (NatSec)
Inside Sales Representative - National Security (NatSec)
Location
US Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Overview
Application
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the Role:
Skydio is hiring an Inside Sales Representative to support our National Security business. This role helps our NatSec sales team respond quickly to inbound demand, advance smaller transactional opportunities, support government procurement workflows, and provide our Sr. Account Executives with more capacity to focus on strategic pursuits with some of the largest organizations on the planet.
You will be the first touchpoint for many customers across federal, military, and defense markets. You will qualify inbound interest, conduct initial discovery, coordinate quotes, support reseller activity, and own select opportunities from qualification through close.
You will work closely with 6–8 NatSec Account Executives, as well as Field Sales Representatives, Federal Program Managers, resellers, and channel partners. Success in this role requires organization, urgency, clear communication, and strong judgment in a complex government sales environment.
People who succeed at Skydio have the ability to “figure it out.” They are high-agency, self-driven operators who can navigate ambiguity, ask smart questions, pull the right people together, and deliver results without waiting for perfect instructions. This role is a strong fit for someone who takes ownership, learns quickly, and wants to help scale a fast-moving National Security business.
How You’ll Make an Impact
Own the NatSec inbound motion from first response through qualification, ensuring each lead is triaged quickly and clearly.
Conduct discovery to understand customer needs, procurement timing, budget, buying process, and opportunity scope.
Run transactional opportunities end-to-end, including quoting, procurement support, customer follow-up, and close.
Support government procurement and reseller workflows by building accurate quotes, coordinating pricing and configurations, and helping partners respond to solicitations involving Skydio products.
Partner with NatSec AEs, Field Sales Representatives, and Federal Program Managers on territory-specific quote requests, customer follow-up, and opportunity handoffs.
Attend industry events and conferences to capture leads, engage prospects and partners, and drive timely post-event follow-up.
Maintain accurate CRM records and help improve repeatable workflows for inbound qualification, quoting, handoffs, and transactional deal execution.
What Makes You a Good Fit
1–3 years of experience in sales, business development, inside sales, customer success, or another customer-facing role.
Government, federal, military, defense, or B2B sales experience preferred.
Strong sales fundamentals, including discovery, qualification, quoting, follow-up, and transactional deal execution.
Excellent written and verbal communication skills, with the ability to engage professionally with customers, resellers, procurement stakeholders, and internal teams.
Highly organized and able to manage competing priorities in a fast-paced, deadline-driven, remote environment.
High-agency, resourceful, and comfortable figuring things out in complex, ambiguous environments.
Experience with resellers, channel partners, public sector procurement, or government solicitations is a strong plus.
Proficiency with CRM tools, Salesforce preferred, and Microsoft Office or Google Workspace.
Naturally curious, coachable, and motivated to understand the deeper “why” behind customer needs, mission requirements, and buying processes.
High-energy team player who is eager to contribute ideas, improve processes, and help the NatSec sales team scale.
Ability to travel approximately 25–35% for industry conferences, customer meetings, partner engagements, and internal events, both domestically and internationally.
Ability to obtain and maintain a U.S. government security clearance.
Bachelor’s degree or equivalent professional experience.
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $100,000 + Commission. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Apply for this Job
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Listed by Skydio for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Service
56 days ago
Customer Success Manager, DFR Majors (South Central)
Sr. Technical Support Representative, National Security Mission Success
Location
US Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Overview
Application
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
Skydio is the leading U.S. drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the team:
The National Security Mission Success team is a growing international team that provides the broader organization and our customers with technical support, enablement, and mission-readiness services to ensure International Defense and Government customers get the most value out of their Skydio UAS solutions.
This role will work closely with National Security Mission Success, Customer Support, Program Management, Product, Engineering, and other cross-functional teams to deliver best-in-class technical support for defense and government customers operating Skydio drones, controllers, cloud products, and related UAS workflows. The team is highly focused on customer enablement, operational readiness, fleet utilization, and continuous improvement through strong technical troubleshooting and Voice of Customer feedback.
About the role:
We’re looking for a highly motivated technical product support professional with UAS experience who is passionate about helping International Defense and Government customers get the most out of their Skydio autonomous UAS investments. You’ll use your proven customer support, technical troubleshooting, and communication skills to assist Skydio pilots, operators, maintainers, and program stakeholders in understanding product features, resolving software, hardware, controller, and cloud issues, and applying best practices for safe and effective UAS operations.
When customers need help, you will be responsible and empowered to drive timely resolution using knowledge guides, diagnostic tools, flight data, internal resources, and cross-functional expertise. You will act as a trusted technical support partner and frontline Voice of Customer, capturing actionable data and insights that inform product, process, and service improvements across Skydio.
This role is CONUS-based, with priority for candidates located on the West Coast. The role may require travel to regional customer sites up to 10% of the time.
How you’ll make an impact:
Deliver premier technical support to International Defense and Government customers to drive mission success, customer satisfaction, and confidence in Skydio solutions.
Develop deep expertise in Skydio drone, controller, cloud, and support products, and proactively seek clarity on areas of ambiguity that may negatively impact customer operations.
Support Skydio pilots, operators, and program stakeholders by troubleshooting technical issues across UAS hardware, software, cloud services, connectivity, diagnostics, and operational workflows.
Use clear, professional, and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and mission readiness.
Serve as a frontline Voice of Customer to Program Management, Product, Engineering, Customer Support, and Mission Success teams to enable continuous product and service improvement based on customer needs.
Collaborate effectively with cross-functional experts to resolve complex technical issues thoroughly and ensure customers receive accurate, actionable guidance.
Over time, become a Subject Matter Expert in one or more aspects of the Skydio UAS platform and share your knowledge freely with team members to build a high-trust, high-performance support culture.
Engage in pre-release product dogfooding and provide feedback that helps Skydio deliver the highest quality product experience possible for defense and government users.
Proactively participate in building and improving support processes, escalation paths, documentation, and troubleshooting workflows that enhance the customer experience.
Own your work, maintain strong case hygiene, and contribute to operational excellence, low-effort support experiences, and high-quality customer outcomes.
Requirements:
Experience with drones, UAVs, or UAS platforms.
Previous customer support experience in defense, government, public safety, utilities, transportation, infrastructure, or similarly complex operational environments.
Experience supporting technical products for professional, enterprise, government, or mission-critical users.
Strong technical troubleshooting and problem-solving skills, with familiarity in triage, escalation, and case management workflows.
Ability to travel to regional customer sites up to 10% of the time.
What makes you a good fit:
5-7 years of technical support experience, preferably supporting hardware, software, cloud, IoT, robotics, aviation, UAS, or other complex technical products.
Experience working with Defense, Government, Federal, Public Safety, or other mission-oriented customers is strongly preferred.
Adept at diagnosing technical issues across hardware, software, cloud services, connectivity, and customer operating environments.
Assertive self-starter with impeccable verbal and written communication skills, strong attention to detail, and the ability to manage time effectively across competing priorities.
Comfortable collaborating with team members, cross-functional partners, and technical experts to resolve complex issues while actively sharing knowledge and expertise.
Inquisitive troubleshooter with a passion for drone, cloud, and IoT technology, along with a strong desire to learn new skills and grow with Skydio.
Experience with multi-channel customer communication, including phone, chat, and email support.
CRM technology experience, with Zendesk or Salesforce Service Cloud preferred.
Experience operating within a customer success, retention, renewal, mission success, or customer enablement organization is a plus.
A strong desire for feedback and continuous improvement to learn, grow, and perform duties more efficiently.
Unwavering professionalism, sound judgment, and the ability to support customers operating in complex and high-priority environments.
At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $75,000 - $100,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-AY1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Apply for this Job
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Listed by Skydio for a position based in the United States. Employers on this board attest they are hiring domestically.
Field Support Representative - Northwest
Location
US Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Overview
Application
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the role:
As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices, deep feature diagnostics to Skydio commercial, state & local government and educational customers. You’ll combine your relevant UAS experience with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support, help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience. You’ll work both remotely and at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or issue diagnostics. Utilizing log analysis tools, customer incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight and skill (e.g., media streaming, 3D scan) issues, provide mitigation recommendations to customers, and collaborate with product teams to drive product enhancements. By taking ownership of customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Skydio Program Management, Product, Support and Engineering teams.
Location: Northwest United States, with a strong preference for candidates based near a major airport. Priority locations include Seattle, Salt Lake City, and possibly Portland. This role will involve significant regional travel.
How you'll make an impact:
Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions.
Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help..
Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements..
Develop field support processes that define and accelerate our escalation and debugging workflows.
Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
Provide on-site training to customers in the areas of maintenance and operation techniques relevant to the UAS aircrafts and docks.
Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations.
What makes you a good fit:
At least 3 years of civilian or military UAS operations and flight experience.
Experience in military or civilian operational, technical, or customer-facing success or field support roles.
Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
Assertive self-starter with great interpersonal and written communication skills.
Proficient in onsite real time technical troubleshooting, problem-solving and familiar with triage and escalation workflows.
A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
Experience working with Customer Relationship Systems (CRMs), Salesforce and Jira experience is a plus
Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST).
Demonstrated expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network.
Demonstrated experience in solving complex problems related to military and/or civilian networks, APIs, and 3rd party integrations
Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.
Be able work at different sites locally, and to travel regionally up to 30-50% of the time or as needed.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $100,000 - $125,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
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AI
78 days ago
Field Support Representative - Mid West (Great Lakes)
Field Support Representative - Mid West (Great Lakes)
Location
US Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Overview
Application
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the role:
As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices, deep feature diagnostics to Skydio commercial, state & local government and educational customers. You’ll combine your relevant UAS experience with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support, help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience. You’ll work both remotely and at customer sites with Skydio hardware and software products performing device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network optimization and/or issue diagnostics. Utilizing log analysis tools, customer incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight and skill (e.g., media streaming, 3D scan) issues, provide mitigation recommendations to customers, and collaborate with product teams to drive product enhancements. By taking ownership of customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Skydio Program Management, Product, Support and Engineering teams.
Location: Midwest / Great Lakes region, with a strong preference for candidates based near a major airport. Priority areas include Dayton or Cincinnati, OH; Chicago, IL; and Indianapolis, IN. This role will involve significant regional travel.
How you'll make an impact:
Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions.
Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help..
Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements..
Develop field support processes that define and accelerate our escalation and debugging workflows.
Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
Provide on-site training to customers in the areas of maintenance and operation techniques relevant to the UAS aircrafts and docks.
Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations.
What makes you a good fit:
At least 3 years of civilian or military UAS operations and flight experience.
Experience in military or civilian operational, technical, or customer-facing success or field support roles.
Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
Assertive self-starter with great interpersonal and written communication skills.
Proficient in onsite real time technical troubleshooting, problem-solving and familiar with triage and escalation workflows.
A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
Experience working with Customer Relationship Systems (CRMs), Salesforce and Jira experience is a plus
Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST).
Demonstrated expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network.
Demonstrated experience in solving complex problems related to military and/or civilian networks, APIs, and 3rd party integrations
Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.
Be able work at different sites locally, and to travel regionally up to 30-50% of the time or as needed.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $100,000 - $125,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Apply for this Job
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Listed by Skydio for a position based in the United States. Employers on this board attest they are hiring domestically.
Deployment Engineer - Northeast
Location
US Remote
Employment Type
Full time
Location Type
Remote
Department
Operations
Overview
Application
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
About the Team:
The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
Location Preference: Candidates must be based in the Northeast, with the ability to travel regularly to client sites across New York, Virginia, Pennsylvania, Washington, Massachusetts, Rhode Island, Vermont, and Maine.
About the role:
We are seeking a Deployment Engineer with a deep sense of ownership to lead and drive all aspects of technical implementation, end to end usage and system maintenance for our cloud connected products. As Skydio prepares for a future of dock based vehicles remotely operated through an internet browser, we are seeking candidates with the technical capability to support these complex hardware, network installations & software integrations onsite and remote. A successful candidate will have deep knowledge in WiFi and cellular networking, and experience troubleshooting connectivity issues. This individual will become an indispensable bridge between our customers and Skydio’s agile and world class technical teams.This role reports to the Customer Success Organization and will collaborate with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.
How you’ll make an impact:
Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap
Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements.
Communicate with customers to ensure that all of their needs are understood and addressed
Collaborate with various internal departments to ensure that they fulfill all customer requests
Resolve complaints and keeping track of all processes that pertain to the client’s needs
Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment. Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Build customer loyalty through proactive support and account management
Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks
What makes you a good fit:
3+ years experience supporting cloud connected devices
Experience with WiFi networking required
Familiarity with cloud applications
Familiarity with Linux OS
Familiarity with mechanical / robotic systems
Ability to travel 75% of the time
Ability to acquire Part 107 certificate
Nice to have:
Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries.
Basic software development knowledge (scripting)
Knowledge in IP networking & troubleshooting
Working knowledge of REST APIs and experience working with customers to implement and test integrations (basic scripting, testing, documentation)
Cloud Certifications
Degrees in Computer Science, GIS, Engineering, Geography, etc.
Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $115,000 - $135,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
*Compensation for certain positions may vary based on the position’s location.
#LI-WM1
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
Apply for this Job
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Listed by Skydio for a position based in the United States. Employers on this board attest they are hiring domestically.
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