Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About This Role: At TrueML, digital communication isn't just a back-office utility—it is our core strategic moat and a vital revenue differentiator. As Email and SMS operations continue to scale, our senior channel specialists are absorbing a high volume of day-to-day operational and client-facing work, limiting their capacity to focus on higher-impact strategic initiatives. As the " Channel Operations Specialist " on the team, you will support both the Email and SMS channels, supporting operational workload—from client communication to daily performance monitoring—so that senior specialists can focus on deliverability strategy, risk management, and system evolution. What You'll Do: Support Clients & Stakeholders: Serve as a day-to-day operational point of contact for clients and internal stakeholders, managing routine communications, status updates, follow-ups, and request tracking, and ensuring tasks are documented, routed, and resolved in a timely manner. Support Email Operations: Assist with account setup, implementation, and onboarding execution for new clients; own a subset of lower-complexity accounts for routine operational support; and perform daily monitoring of email performance and deliverability indicators, escalating bounce, complaint, or traffic anomalies as needed. Support SMS Operations: Support SMS onboarding, integrations, and application setup (10DLC / Short Code); monitor daily SMS performance and data quality; and assist with requirement gathering and coordination across stakeholders. Drive Analytics & Monitoring: Review daily analytics across Email and SMS to identify anomalies, performance shifts, or operational risks; prepare recurring reporting packages and first-pass summaries; and support launch readiness checks to validate operational requirements before go-live. Own Documentation & Process: Maintain SOPs, runbooks, onboarding checklists, and client-specific operational documentation; own intake and triage of routine tickets; and support incident coordination by documenting issues and tracking actions. Provide Coverage & Continuity: Provide backup coverage for routine operational tasks across Email and SMS during PTO, absences, or workload spikes, helping close a key single-point-of-failure risk for the team. Who You Are: A Detail-Oriented Operator: You bring 1–3 years of experience in operations, client support, campaign/channel management, or a related coordination role, and can manage multiple concurrent requests without dropping details. Data-Curious: You're comfortable working with performance dashboards and reporting to spot trends, anomalies, and early warning signs across channels. Emerging Deliverability Knowledge: You have some familiarity with email deliverability concepts (bounce rates, complaints, domain/IP reputation) or are eager to build that expertise on the job. SMS/Compliance-Aware: You have exposure to, or interest in learning, SMS compliance and setup requirements such as 10DLC and Short Code registration. Platform-Comfortable: You have experience with, or are quick to learn, ESPs, CPaaS platforms (e.g., Twilio), or marketing operations tooling. A Clear Communicator: You write and speak clearly and professionally with clients and internal stakeholders, and you're comfortable operating under senior guidance while building toward independent ownership. Technology fluent : You are comfortable working with SQL and Python for basic data explorations and automations What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Remote Work, Travel Expectations & Physical Requirements: This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects. This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role. Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 31 - 42 USD For U.S.-based hires, the overall hourly pay rate for this role currently spans $31/hr to $41/hr. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers: U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston) U.S. Geo Tier 2 (i.e. Austin, Denver, Phoenix) U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
About This Role:
At TrueML, digital communication isn't just a back-office utility—it is our core strategic moat and a vital revenue differentiator. As the Sr. Manager, Channel Operations, you will lead and scale the communication delivery engine that connects our platform with millions of consumers. Your critical mission is to transform our email, SMS, and messaging channels into an unshakeable corporate asset. Leading a high-performing team of specialists, you will balance day-to-day operational execution and compliance safeguards with high-level vendor orchestration and client-facing performance advocacy.
\n
What You'll Do:
Own the Delivery Engine: Lead the end-to-end operational strategy to monitor, analyze, and maximize daily performance KPIs across email, SMS, and digital messaging channels (including delivery, inbox placement, bounce, and opt-out rates).
Scale Next-Gen Channels: Drive the business strategy, carrier approval processes, and vendor coordination required to pioneer the rollout of RCS (Rich Communication Services) and other emerging message verticals.
Orchestrate a Complex Vendor Footprint: Manage accountability, tier pricing optimizations, and contract renewals across our extensive vendor network (including Twilio, SparkPost, Netcore, Omnivery, and Loftware Digital).
Govern Channel P&L: Partner closely with Finance leadership to track operational expenses and monitor unit economics, leveraging our massive volume to consistently reduce overall business costs.
Establish the Source of Truth: Audit and resolve cross-functional data discrepancies across reporting systems, delivering a definitive data layer regarding unique consumer reach and open metrics to Marketing and the Executive Leadership Team.
Protect Compliance Boundaries: Implement comprehensive governance frameworks to proactively manage risks associated with SMS carrier requirements (10DLC), TCPA regulations, and anti-spam legislation.
Advocate for the Platform: Interface confidently with enterprise clients during deep-dive audits, translating technical deliverability metrics into clear business value and revenue-retention impacts.
De-Risk and Automate: Collaborate with Product and Engineering teams to map out system dependencies and replace manual operational bottlenecks with scalable, automated workflows.
Who You Are:
An Experienced Operational Strategist: You bring 7+ years of professional experience in data-driven channel operations, lifecycle marketing operations, or deliverability strategy.
A Proven Leader: You have 5+ years of direct people management experience with a track record of coaching, scaling, and developing high-performing operational talent.
A Deliverability Subject Matter Expert: You possess an in-depth, strategic understanding of backend ESP health, inboxing parameters, IP warming strategies, and deliverability principles—without needing to be a software developer.
Fluent in Compliance Architecture: You have a firm grasp of core communication protocols (SPF, DKIM, DMARC) and strict industry compliance requirements like TCPA and 10DLC.
Data-Fluent and Analytical: You are highly proficient in leveraging business intelligence platforms (such as Looker and SQL) to trace channel health, pull trends, and uncover hidden performance gaps.
Technically Literate: While you won't be writing code or maintaining scripts, you are highly comfortable collaborating alongside technical infrastructure teams and understand code-adjacent concepts (APIs, GitHub).
An Elite Communicator: You are equally effective at leading internal technical deep-dives as you are translating complex deliverability metrics into a high-level business narrative for enterprise banks or corporate auditors.
\n
$150,000 - $200,000 a year
\n
What We Offer (Perks & Benefits)
Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. As a Sales Representative at TrueML, you're responsible for the full sales cycle, from prospecting to close, of our unique AI-powered SaaS products for Collections or debt-focused teams. Industry experience isn't required, in fact - if you're driven to win, have the ability to learn, can see "the big picture," and put in the effort - there's an incredible opportunity for success in front of you! Of course, you have to have excellent interpersonal skills, but you're not one to rely exclusively on personality to close deals. You're methodical, process and data driven, and you go into every meeting with a desire to understand the customer's needs and determine whether or not there's an alignment between them and TrueML. You ruthlessly prioritize your time "closest to the dollar" because you know your job is to get a binary answer: yes or no. You can't live with a long, drawn-out "maybes" or "well...if's." You're quick to disqualify bad-fit opportunities because you know time is your most finite resource. This sense of clarity helps you focus on deals you WILL win; not those you " hope" to win. What You'll Do: Achieve monthly, quarterly and annual sales, revenue, and productivity targets Quickly progress opportunities by demonstrating mastery of TrueML products and conducting highly effective discovery and sales meetings Conduct discovery calls, presentations, and product demonstrations with prospects and customers Deliver expertise in virtual presentations, online web demos, remote and onsite sales processes Unearth new sales opportunities through cold calling Demonstrate value to key stakeholders within the prospect companies during fast-moving, potentially complex sales cycles Maintain impeccable Salesforce.com hygiene Learn the TrueML way, and deliver results by adhering to our proven sales process and standards Who You Are (Qualifications): At least 4 years of relevant sales experience, with proven success selling into B2B SaaS products -- ide ally, but not limited to, other Collections-Tech/AR-Tech solutions Consistent track record of achieving 100%+ of quota (enterprise-level) Ability to penetrate target accounts’ senior leadership, gain their trust, and develop lasting business relationships with Director / VP and C-level decision-makers Experience with navigating large organizations to successfully sell complex deals Exceptional communication skills - ability to credibly communicate and influence at all levels of the organization from operations to engineering to C-level executives What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Remote Work, Travel Expectations & Physical Requirements: This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects. This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role. Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy . Dedication to Diversity & Inclusion We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. 115000 - 150000 USD a year We believe in rewarding impact. The base salary range for this remote role is $115,000- $150,000 , determined by experience, geographic location, and localized market data. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers: U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston) U.S. Geo Tier 2 (i.e. Austin, Denver, Phoenix) U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis) Because this is a full-cycle revenue role, your base pay is only part of the equation. With our uncapped commission structure, a representative meeting 100% of their performance objectives can expect an On-Target Earnings (OTE) commission of $200,000 . Final compensation packages are customized based on the candidate's core experience and alignment with our tech stack and industry profile
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
We are looking for a highly motivated Junior Sales Representative to partner directly with our Enterprise Sales Executive. In this role, you will play a critical part in managing high-value, complex enterprise deals and driving faster deal progression. This is a unique opportunity to learn the ropes of enterprise-level tech sales from the inside out while contributing meaningfully to our revenue growth and customer success.
\n
What You'll Do:
Drive Deal Momentum: Partner closely with the Enterprise Sales Executive across all phases of the sales cycle—from discovery to close—to help accelerate deals and boost close rates.
Own Meeting Execution: Prepare tailored agendas, create materials for prospect calls, attend high-stakes meetings, and take charge of all follow-up actions to keep opportunities moving forward.
Conduct Account Research: Dive deep into market and account research to identify potential customers and gather key insights that personalize our outreach.
Optimize Sales Materials: Customize pitch decks, case studies, and ROI calculators for specific verticals or clients to maximize our impact and conversion rates.
Manage Pipeline Intelligence: Monitor active opportunities, maintain accurate CRM entries for clean forecasting, and provide timely alerts on critical actions needed to close deals.
Act as a Cross-Functional Liaison: Coordinate smoothly with Marketing, Product, Legal, and Solutions teams to quickly deliver proposals, pricing, security reviews, and contracts.
Analyze the Competition: Gather and maintain up-to-date intel on competitor offerings to help the team tailor messaging and confidently overcome objections.
Streamline Workflows: Continuously look for opportunities to automate repeatable tasks and improve internal processes to reduce sales cycle friction
Who You Are (Qualifications):
Experienced Tracker: You bring 1–2 years of experience in sales, business development, or a client-facing role (ideally within SaaS or B2B).
Growth-Minded Team Player: You possess a proactive attitude and a genuine desire to learn and grow your career within enterprise tech sales.
Master Organizer: You have strong organizational skills and thrive when managing multiple priorities at once.
Strong Communicator: You possess excellent written and verbal communication skills, allowing you to connect professionally with internal teams and external clients.
Tech-Savvy: You are comfortable using CRM tools (like Salesforce or HubSpot), Microsoft Office, and standard sales engagement platforms.
Curious & Interested: You bring an interest in financial technology or collections, which will give you a head start in understanding our space.
\n
$50,000 - $65,000 a year
\n
What We Offer (Perks & Benefits)
Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
Personally Identifying Information
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
Dedication to Diversity & Inclusion
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Listed by Trueml for a position based in the United States. Employers on this board attest they are hiring domestically.
Select a role
The full posting opens here — pay, setting and the full description, without leaving the list.