Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Product Accounting team at Stripe supports products across Stripe by providing guidance on accounting implications and enabling teams to make informed strategic decisions. The team records business transactions accurately and on time in the balance sheet and income statement, and partners with cross-functional and international teams in a fast-paced environment.

What you'll do

You'll join the Product Accounting team to support revenue accounting for Payments and Payment Products. You'll use your technical expertise in US GAAP, including ASC 606, to identify accounting implications and customer impacts, advise cross-functional partners, and develop operating processes that help Stripe scale.

Responsibilities

• Build scalable accounting processes to support global growth in payment processing accounting
• Partner with product, go-to-market, and Finance teams to understand new products, features, and contracts
• Partner with Systems and Engineering teams to improve financial systems and automate accounting processes
• Assess the effectiveness of internal controls and design processes and controls for emerging business activities
• Develop and maintain current accounting procedure documentation
• Plan and perform monthly and quarterly close activities, including journal entries, balance-sheet reconciliations, variance analyses, financial reporting deliverables, and reviews
• Produce management analyses and reporting, and support external audit processes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Professional accountancy qualification, such as CA, CPA, ACA, ACCA, or CIMA, and 2–3 years of relevant accounting experience
• Bachelor’s degree in Accounting, Finance, or a related field
• Experience with monthly or quarterly close processes, journal-entry preparation and posting, audits, regulatory reporting, financial-statement preparation, and accounting systems
• Working knowledge of US GAAP, including ASC 606, and experience with internal controls
• Ability to structure ambiguous work, solve problems using Excel, build systems and automation, collaborate across functions and cultures, and adapt to changing requirements

Preferred qualifications

• Experience in the technology or payments industry
• Experience with Oracle Suite
• Experience with data-querying and analysis tools, including SQL
• Experience with data-analysis tools, such as Power BI, Tableau, KNIME, Python, or Alteryx

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world.

What you’ll do

In this role, you will play a critical part in safeguarding our financial ecosystem through two main pillars: actively responding to live fraud and abuse incidents as a hands-on security engineer, and serving as a key bridge between incidents and merchants to help them remediate threats, improve security posture, and protect their accounts. Leveraging your technical depth in fraud, abuse, and security engineering, you will investigate high-risk accounts, perform post-incident analyses, gather operational requirements, and drive agentic response capabilities ensuring we neutralize threats with speed and precision while elevating Stripe's product integrity function.

Responsibilities

• Respond to live fraud and abuse incidents as a Forward Deployed Security Engineer, investigating high-risk activity, neutralizing active attacks, and mitigating security risks across the ecosystem.
• Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped  (Fraud Taxonomy 3.0) detection and signals enrichment to reduce uncertainty and accelerate response.
• As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 to standardize threat intelligence.
• Develop, document, and execute incident response strategies, runbooks, and capabilities to continuously improve fraud and abuse detection and prevention.
• Act as a dedicated technical bridge during and after incidents to work directly with impacted merchants and customers, helping them investigate root causes, remediate vulnerabilities, and secure their accounts.
• Serve as an operational and technical liaison for legal teams, policy partners, and threat intelligence communities.
• Build and nurture strong strategic relationships across external threat intelligence communities, peer working groups, and law enforcement agencies.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience leading security or fraud incident response; 
• B.S./M.S. in Computer Science or equivalent experience.
• Expert knowledge of Python and SQL, and familiarity with other programming languages
• Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations
• Proven ability to build automated response workflows, leverage threat intelligence, and make risk mitigation recommendations.
• Strong written and verbal communication skills with a track record of driving cross-functional alignment with minimal oversight.
• Previous work with law enforcement
• Engagement in threat intelligence sharing communities

Preferred qualifications

• Broad expertise across fraud and abuse mitigation, risk management, product trust, and threat intelligence in a complex platform environment.
• An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors.
• Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.)
• Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.)
• Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment
• Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges.
• Speaker or participant in external conferences or similar industry engagements

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Executive Content & Experiences team builds trusted relationships with leaders shaping the global economy. We design high-impact programs—including executive briefings, advisory boards, flagship convenings at Davos, and executive programming at Stripe Sessions—to bring Stripe's strategy to life. Beyond delivering premier high-touch moments, we turn leadership insights into actionable intelligence that directly informs Stripe’s narratives, product, and go-to-market direction.

What you’ll do

We are looking for an Executive Experiences Program Manager to drive end-to-end operational excellence for our most high-profile leadership programs. This involves leading global operations for Tier-1 flagship moments like Davos, our Exec Summit at Sessions, the launch of new Executive Briefing Centers, as well as managing broader operations and budget allocation across the team. This high-visibility role sits at the intersection of product marketing, executive engagement, strategic hospitality, and B2B pipeline development. You will build and scale a world-class execution engine that delivers flawless, high-touch experiences for executive audiences. This requires someone who can move fluidly between strategic planning and hands-on execution and can zoom in and out based on the task at hand.

Responsibilities

• Lead global end-to-end operational program management for flagship executive experiences (including Davos, Exec Summit at Sessions, and EBC space launches) across cross-functional internal teams and external partners.
• Build, maintain, and evolve repeatable playbooks, best practices documentation, and toolkits to scale our executive event execution engine efficiently.
• Coordinate and manage global budget planning and tracking in close partnership with accountable leads to ensure spend remains on-track.
• Own executive-ready program communications, operationalizing reporting across functions into unified, digestible status updates and leadership dashboards.
• Drive ongoing operational improvements via process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform team workflows.

Who you are

A sharp, organized problem-solver who is a self-starter. You bring structure, clarity, and simplicity to complex problems and focus teams with competing priorities into aligned goals and plans. You are equally comfortable presenting to C-suite executives as you are clearing tactical operational roadblocks. You design systems, tools, and AI-first workflows to structure and automate programs and processes. You don’t think 1 step ahead, you think 10 steps ahead; you lead teams to structure phased milestones to achieve the intended end vision. You proactively anticipate risk and account for dependencies in plans to ensure we are planful and prepared for every foreseeable execution need in high-stakes environments.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of project management experience, ideally in marketing or events
• Strong experience leading complex cross-functional initiatives
• Proven ability to manage multiple stakeholders at the executive and working team level and competing priorities
• Excellent organizational, communication, and follow-through skills
• Experience managing budgets, creating playbooks, and operational documentation for scaled program maturity

Preferred qualifications

• Experience with large-scale, high-profile, executive-facing events
• Experience managing projects in Asana (or other project planning software)
• Experience with budget and procurement software 
• Experience partnering with agencies, vendors and third parties to bring consistency and standards
• Experience in the Tech industry; financial services, payments, or B2B software a plus
• AI project management workflow automation

Critical Support Operations Associate, Weekend Coverage

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Critical Support team is Stripe's frontline response function for urgent, high-stakes user issues. We operate at the intersection of hands-on support execution, incident response, and cross-functional coordination. Our mandate is to protect users in their most business-critical moments—resolving executive-triggered escalations, urgent and critical-priority cases, and complex issues that require more than a standard resolution path. We work closely with Internal Risk Management, Product, Engineering, and Legal to drive fast, coordinated outcomes. This is a greenfield team: we are building the operational foundations, workflows, and standards that will define critical support at Stripe for years to come.

What you'll do

As a Critical Support OA, you will be the first operational responder on Stripe's most urgent and time-sensitive user issues. You will execute against escalation cases across a wide range of complex scenarios—from executive-triggered requests and critical payment failures to urgent user escalations requiring immediate cross-functional coordination. This is a builder role: in addition to resolving cases, you will actively help shape the processes, playbooks, and operational standards that make this team function. You will develop a strong foundation in executive communication, complex problem-solving under pressure, and operational execution in an ambiguous, high-stakes environment.

Note: Operation Associates in this role will work either Saturday to Wednesday, or Wednesday to Sunday.

Responsibilities

• Case Execution: Handle escalation cases (Executive Escalations, User Escalations, urgent@/critical@) with speed and sound judgment, ensuring users in business-critical situations receive timely, high-quality support.
• Provide consistent, reliable coverage for our business critical support flows (urgent@ and critical@).
• Cross-Functional Coordination: Engage proactively with Incident Management, Risk, Product, Engineering, and other internal partners to drive resolution for complex issues that span multiple teams.
• Stakeholder Communication: Communicate clearly and professionally with senior internal stakeholders and high-profile external users, distilling complex situations into concise updates.
• Process Building: Contribute actively to defining and documenting operational workflows, escalation criteria, and resolution playbooks as the team establishes its foundations.
• Queue Operations: Support Escalations queue duties during non-shift time, including triage and review of ongoing escalation cases.
• Continuous Improvement: Identify patterns in case volume and resolution paths, surfacing actionable insights to improve team workflows and reduce recurring friction.

Minimum requirements

• Completed secondary education or equivalent.
• Minimum 2 years of professional experience within Payments, Fintech, or SaaS support environments.
• Ability to cover Weekends consistency e.g. Saturday - Wednesday or Wednesday - Sunday.
• High agency: you operate with independence, take ownership of outcomes, and don't wait to be told what to do next.
• Ability to stay composed and exercise sound judgment in high-pressure, ambiguous situations.
• Strong written and verbal communication skills, with the ability to adjust tone and level of detail for different audiences, including senior leadership.
• Collaborative approach to problem-solving—you know when to escalate, when to coordinate, and when to drive toward a decision.
• Genuine user empathy paired with a drive to fix root causes, not just close tickets.
• Background in payments, fintech, or SaaS support environments.
• Completed secondary education or equivalent.

Preferred qualifications

• AI Fluency: You have experience working with agentic workflows, prompting and iteration. You understand how to assess output quality and apply critical thinking in AI usage.
• Experience handling executive-level or executive-triggered support cases.
• Familiarity with incident management, SFDC or case management systems.
• Demonstrated interest in building operational programs—process documentation, workflow design, or cross-functional project work.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team  works directly with impacted merchants to resolve technical incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world.

What you’ll do

You'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying complex patterns of fraud during incidents. You will lead incident response for product abuse and fraud events, conducting deep-dive analyses to identify root causes. By collaborating cross-functionally, you will drive improvements that enhance our fraud detection and prevention strategies at scale. Your expertise will be essential in automating response processes through agentic approaches, allowing us to safeguard merchants and neutralize threats with speed and precision.

Responsibilities

• Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped detection and signals enrichment to reduce uncertainty and accelerate response.
• As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 (Fraud Taxonomy 3.0) to standardize threat intelligence.
• Lead incident root cause analyses to identify gaps in current systems and strategies, leveraging the FT3 framework, data-driven model to drive enhancements and process improvements for emerging fraud risks.
• Streamline incident response capabilities, ensuring the tooling and processes are clear, accurate and efficient
• Work cross-functionally with security, fraud and data science teams to build agentic solutions for responding to abuse incidents at scale
• Effectively communicate cross-functionally with legal and policy teams to assess and mitigate risks, while demonstrating strong problem-solving under pressure.
• Collaborate effectively with teammates, leading projects, mentoring others, and developing and championing quality standards within the team

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of experience conducting incident response in security, product abuse or trust domains
• 3+ years experience analyzing large data sets to solve problems and/or building models with a behavioral approach to fraud detection
• B.S. or M.S. Computer Science or related field, or equivalent experience
• Expert knowledge of Python and SQL, and familiarity with other programming languages
• Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations
• Ability to communicate results clearly and focus on impact
• Ability to think creatively and holistically about reducing risk in a complex environment

Preferred qualifications

• • An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors.
  • Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.)
  • Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.)
  • Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment
  • Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Competitive Programs team, which is part of the Go-to-Market (GTM) Strategic Programs team, is a new team dedicated to establishing and scaling Stripe’s Competitive Programs capability. Stripe operates in a dynamic and evolving competitive landscape. This role will help Stripe understand market developments and translate competitive insights into actionable guidance for teams and users.

The Competitive Programs team works alongside Market Intelligence to help Stripe identify meaningful threats and opportunities early, mobilize coordinated action across the company in priority situations, and turn market and deal signals into better Product, Marketing, and GTM decisions. We build the competitive operating system—program design, cross-functional coordination, deal-routing mechanisms, visibility, and accountability—while Product, Sales, PMM, Pricing, and other functions retain ownership for decisions and delivery in their domains.

This is a full-stack program manager role - the manager will be responsible for both building the team and running competitive programs. We are looking for a versatile leader who is excited to build something from the ground up and can apply the same skills to other high-priority GTM initiatives as the team’s mandate and Stripe’s needs evolve.

What you’ll do

You will lead and develop a team of program managers responsible for helping Stripe compete more effectively in its highest-priority competitive situations. You will turn an emerging capability into a durable operating model: establish the team’s goals and work plans, partner with Stripe leadership to determine where to deploy scarce program capacity, and ensure named competitor programs are well run, measurable, and connected to the functional teams that own decisions and delivery.

This is a high-ambiguity management role. You will work with senior leaders across Sales, Product, Product Operations, Marketing, Market Intelligence, Pricing, Finance & Strategy, and GTM Operations to turn unclear competitive problems into focused programs with clear objectives, owners, decision forums, operating cadences, and measures of success.

Initially, you will:

• Lead and develop the Competitive Programs team, setting clear objectives, assigning work, coaching program managers, and maintaining a high bar for judgment, execution, and stakeholder management.
• Establish the portfolio and operating model for centrally staffed P0 and P1 competitor programs, in partnership with Market Intelligence and GTM Strategic Programs leadership.
• Manage the highest-complexity competitive programs directly, particularly where Stripe must coordinate across Product, GTM, Commercial, and executive stakeholders.
• Build the repeatable playbooks and mechanisms that allow Stripe to respond to competitive threats quickly and learn at scale, without centralizing functional decisions that belong elsewhere.

You will be successful in this role if you are excited to build a new function from the ground up and tenacious at motivating XFN partners across the company to build a repeatable structure and deliver against Stripe’s top competitive priorities.  You will be a trusted partner to executive leaders across Sales, Product, Product Operations, Marketing, Market Intelligence, Pricing, Finance & Strategy, and GTM Operations. You will help influence decision making around Product roadmap, commercial-policy, or account-strategy decisions and ensure the right functional owners are engaged, accountable, and able to make decisions at the pace required.  You will need (1) superior communication skills to work across senior stakeholders from different functions and (2) are someone who thrives when solving complex problems with limited oversight.

Responsibilities

• Set the team’s SOKRs, portfolio priorities in partnership with Stripe leadership, work plans, and success measures; allocate program-management capacity across the highest-priority competitive needs.
• Develop, coach, and retain a high-performing team of program managers capable of operating independently in ambiguous, high-stakes environments.
• Directly lead the design, launch, and lifecycle management of centrally staffed P0 and P1 competitor programs, including recommendations to continue, adjust, graduate, or re-elevate programs as the market changes.
• Coach program managers as they also design, launch, and lifecycle management of centrally staffed P0 and P1 competitor programs, including recommendations to continue, adjust, graduate, or re-elevate programs as the market changes.
• Build and continuously improve the program-management layer of Stripe’s competitive operating system, including playbooks, program standards, decision logs, operating reviews, escalation mechanisms, and executive reporting.
• Partner closely with Market Intelligence to translate competitive, customer, and deal signals into prioritized program actions; partner with Product, PMM, Sales, Pricing, and Product S&O to ensure those actions have accountable functional owners.
• Create clear, decision-oriented updates for senior leadership on program health, competitive risks, outcomes, capacity needs, and recommendations.
• Lead the identification and operationalization of the “competing fiercely” cultural change, surfacing systemic friction, and ensuring the right functional teams own durable solutions.
• Apply the team’s program-design and execution capabilities to other strategic GTM priorities as business needs evolve.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

You are a strategic, hands-on people leader who is energized by ambiguous, cross-functional business problems. You can set direction without waiting for perfect information, while maintaining enough operational rigor to ensure your team delivers durable results.

You know how to move between executive-level strategy and program detail: helping senior leaders make trade-offs, owning your own P0/P1 competitor programs all while ensuring teams have clear owners, milestones, decisions, and measures of success. You build trust across functions, but you are also comfortable naming risk, resolving ambiguity, and holding stakeholders accountable to commitments.

You are excited by the intersection of market dynamics, competitors, product strategy, commercial strategy, GTM execution, and organizational change. You recognize that a central Competitive Programs team should not replace functional ownership; its value is making the company faster, more coordinated, and more effective in priority situations.

Minimum requirements

• 9+ years of experience in program management, business operations, GTM strategy, management consulting, or a related discipline, including experience in a Sales, Marketing, Product, GTM Operations, or other commercial organization.
• 2+ years of people-management experience, including setting team objectives, assigning work, coaching and developing experienced individual contributors, and managing performance.
• Comfort with being a player-coach. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.
• Demonstrated success leading complex and ambiguous cross-functional programs from problem definition through implementation, adoption, and durable operational handoff.
• Experience managing global programs across regions, segments, and product lines, including experience establishing program goals, work plans, operating cadences, decision forums, and success measures for complex initiatives with multiple stakeholders.
• Strong judgment in prioritizing competing demands and allocating limited team capacity against the highest-value work.
• Experience navigating senior stakeholders with differing incentives, priorities, and decision rights; ability to drive alignment while making trade-offs and escalation paths explicit.
• Proven ability to structure ambiguous qualitative and quantitative inputs into clear recommendations for senior leaders.
• Strong executive communication skills, including decision-oriented reporting, facilitation of senior working sessions and ability to communicate risks or trade-offs directly.
• Strong analytical skills and comfort using data to assess program health, identify risks, measure outcomes, and guide prioritization.
• A high degree of ownership, sound judgement, adaptability, and comfort leading through rapid change.
• An enthusiastic “roll up your sleeves mentality” paired with a collaborative working style that builds trust.
• Someone who demonstrates leadership qualities throughout their work – taking ownership of challenges, selflessly supporting their colleagues, and setting the standard for quality in their deliverables.

Preferred qualifications

• Experience managing competitive programs, strategic-account programs, product-launch programs, commercial transformation, or other high-stakes GTM initiatives.
• Experience building a new operating model, program-management team, or repeatable playbook from the ground up.
• Experience working closely with Product, Product Operations, PMM, Sales, Pricing, Finance & Strategy, Market Intelligence, and GTM Systems teams.
• Familiarity with competitive intelligence, win/loss analysis, sales enablement, pricing, commercial strategy, product-feedback mechanisms, or executive account programs.
• Experience at a B2B technology, enterprise software, fintech, payments, or platform company.
• Comfort with SQL, BI tools, or other methods of analyzing pipeline, adoption, revenue, and operational data.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The TAM team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.

What you’ll do

Stripe is looking for an experienced leader to lead and grow the TAM team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of our most experienced TAMs, managing managers who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to the Head of Technical Account Management, Direct.

Responsibilities

• Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. 
• Lead a team of technical account managers working with Stripe’s largest users.
• Hire and retain top technical talent as the team scales.
• Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
• Ensure that team members are happy, effective, and growing in their career and user work.
• Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
• Analyze data from user feedback and experiences to drive efficiency and build quality.
• Be an advocate for Stripe users and champion for users’ needs internally.
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.
• Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact.
• Demonstrates performance operating in highly ambiguous environments, navigating cross functional complexity and driving efficiencies with limited resources. 
• Excellent written and verbal communication skills. 
• Strong sales revenue growth and/or operational background and a track-record of making data driven decisions.
• An ability to execute on and deliver complex operational projects involving multiple stakeholders.
• Bachelor's Degree required. 

Preferred qualifications

• Experience with fintech SaaS products and/or Payments industry.
• Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
• Proven ability to scale a technical services or technical support team in a high-growth environment.